Naaptol Online Shopping Complaints & Reviews

As per my subject i have ordered an electronic tap and blankets but because of low quality i returned both of my orders.
Now as i pay in cash so i just want my money back but as this is a fraud company they are denying me to get me refund and trying to give me voucher which is worthless.
I just want my money back.
One of your customer executive nidhi is so rude and doesn't know how to deal with customers.
I just want my money back and want an apology from her executive.

Sir
Reference to order no stated above, this is to state that the order was cancelled on 27th december, 2018 and subsequently complaint regarding reversion of payment was lodged on 29th december, 2018.

The payment was made through net banking. As on 11/01/2019 the payment has not been reverted despite numerous calls to the customer care. The usual reply "our technical/accounts department will revert back to you within 24 hours".

No calls have been received regarding the complaint although is put "on priority".

Requested to look into the matter and revert the payment immediately.

Preeti talwar
[protected] (Call back on this number)

I have ordered a massager on 30/12/2018 through naaptol malayalam. The product is not useful and entirely different from what it was shown in the add. Its working harms the skin and product runs abnormally. My mother (Sreedevi) orderd it from naaptol. After recieving the product, the product was entirely different and was just in name. They are totally foling the buyers. So please give my money back. Order no: 54748180. Order cost:1398.....

Dear sir,

Place one order of platinum and gold finish watch set on naaptol.com online via call.
They sent damaged product.
I call them and asked for refund but they replaced the product, but once again i got more damaged product.
Now i claim for my refund of payment but the refuse to pay amount in bank transfer.
They force to me buy other item or get vouchers only.
They are cheated me and many people like this.
I requested to you to do help to get refund my money in cash/bank transfer

Naaptol has delivered a damage bags. And quality of the bags were pathetic like penny cost. I filed a complaint however the agent (Ayaz khan) called and unprofessionally hung up on me saying that refund won't be possible.
Cheap and degraded service from naaptol. Shopped on 31st dec'18. Price of the product scottish club 7 pcs complete travel solution is rs.1398. Colour of the bag is orange

Regards
Hitesh
[protected]

Respected sir, we got a letter from naaptol online shopping pvt.ltd through India post that refers to lucky draw winner of xuv500 Mahindra car valuable of 1480000.we believed that because it came through India post and we paid 4, 70, 000 hardly and by lending from others.actually my family is a middle class family please please please help us sir.I send their details through files below.thank you sir.please help me.

I have ordered a naaptol product and is damaged in received co ndition. My order no:[protected], ordered on 21st december 2018, and received on 27th december 2018. At: shafi y, shahina manzil thonalloor pandalam p o, city :pathanamthitta. Landmark : near by gss school. Pin : 689501.
Contact number :[protected].
Kindly take that order and refund my money.

I have ordered a naaptol product
And it is damaged on received condition. Order no is 54463218, ordered on 21st december 2018 and received on 27th december 2018. At: shafi y, shahina manzil, thonalloor pandalam p o. Landmark : near by gss school, city: pathanamthitta, pin: 689501,
My contact number is [protected].
Kindly take that order and refund my money.

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Online ShoppingNaaptol Online Shopping round watch phone, code 6309
Naaptol Online Shopping — round watch phone, code 6309

1 Review
Sushil Kumar Kapoor on Dec 20, 2018
Mark as Resolved

I have Sent email yesterday
to Respected, Vani Ahuja ji . Email ID vani.[protected]@naaptol.com
NO REPLY AS ON DATE
In reference to your kind today, email ( on 19/12/2018 at 10.25 a.m.
I have to inform you that today your courier Boy had come at my residence for picking the defected watch - code 6309, he told me to handover the said watch and he was giving to me a Receipt of order number[protected] scanned copy of the receipt enclosed ) but my actual order no. was 54226814 as it is missmached .
On this region, the courier Boy has not taken/picked the said watch .
Please look into this matter on priority basis and resend the courier boy again after correction my order number.
Regards,
Sushil Kumar Kapoor,
Retd. Officer -( Government of India, )
Address - E-641, Gaur Global Village,
Crossing Republik, near NH - 24,
Distt. Ghaziabad - 201016.
My mobile numbers,
[protected]
[protected]
[protected]
Kindly reply me as urgently.

Sent email tomorrow to respected, vani ahuja ji. Email id vani. [protected]@naaptol.com
In reference to your kind today, email (On 19/12/2018 at 10.25 a. M.
I have to inform you that today your courier boy had come at my residence for picking the defected watch - code 6309, he told me to handover the said watch and he was giving to me a receipt of order number[protected]Scanned copy of the receipt enclosed) but my actual order no. Was 54226814 as it is missmached.
On this region, the courier boy has not taken/picked the said watch.
Please look into this matter on priority basis and resend the courier boy again after correction my order number.
Regards,
Sushil kumar kapoor,
Retd. Officer - (Government of india,)
Address - e-641, gaur global village,
Crossing republik, near nh - 24,
Distt. Ghaziabad - 201016.
My mobile numbers,
[protected]
[protected]
[protected]
Kindly reply me as urgently.

Dear sir,
I had ordered on phone to Naaptol on dated 13/12/2018 for supplying the subject product ( Round Watch phone - Code No. 6309 Naaptol ) .
On 14/12/2018, I had received the said watch but some manufacturing defect is found in the watch as when I had set the time & date in the Watch and it will be changed automatically after receiving the call or message
This problem was found since day one,
However, I had several emails sent to you as well as to your customer care department. But no positive response received as on date.
Now I have to return back to you the subject defected watch under your Return back policy and refund my paid amount including delivery charges urgently.
Scanned copies of Bill/Receipt, details of the subject watch for your kind information & necessary action please.
Regards
Sushil Kumar Kapoor,
Retd. Officer, (Government of India.)
Mobile Nos.
[protected]
[protected]
[protected]

I ordered a *car jack kit* vide order no. 54084588 on *naaptol* online shopping site and made the payment of rs. 3400.00 cod

Today afternoon i received my shipment of *car jack kit* all the items included in the delivered kit were damaged and used items. When i called the delivery boy and told him about he told me to go ahed and do police complaint.

Such a pathetic service by a naaptol a e - commerce company advertising on airtel tv & other media platform is not acceptable and the company is liable to be charged for *breach of trust, cheating, forgery, misleading and e-comm online scam* under ipc

Based on the prima facie evidence and witnesses i shall file a case against naaptol before police & consumer forum for the trauma & trouble i have suffered.

I would all the costumer whom ever has faced such issues to come forward and complaint against such company.

Syed ali jaffry
+91 [protected]

Dear team,
I have ordered kichen queen chapati maker on dated 2th dec 18 bearing order no.[protected]. I received it on dated 7th december 2018. When my wife trying to operate, auto connect was not working, as well as body was extremely hot. My wife faced an accident and her hand scene was burnt.
Under above line as explained it would be very much appreciated if you kindly arrange the return of chapati maker and refund my money. I have already complaint to your customer care no.in 8th of december 2018. Before i order this metirial i have asked return policy and customer care person confirmed that if the metirial is not good or any technical issues then they arrange the return. Now they are ignoring. Need your assistance.

Order no. 54009613
I ordered the product "kitchen queen 43 pcs coloured stainless steel storage set" on thursday dec 6, 2018. I received this product on today that is on friday dec 7, 2018. The product quality is very very pathetic. Moreover there is an item which is damaged. I am very very dissatisfied with this shipment. I want my refund back earliest. Call me on +[protected]Swati p.) for more details.

I found a damaged package, and now they say they ll replace it but won't return money. After that he says refund won't be in the bank account but in the form of a naptol voucher!! Seriously, why didn't they mention it on their policy? Why didn't they scream while advertising on tv?

Please tell me how to deal with them. If there is any other way around?

Sirs,
This has reference to Order No.53553580 dated 21-11-18 and Invoice No.741L[protected] dated 21-11-18. I have received the captioned drill machine with Screw driver set (Combo) today by COD. But to my surprise, I find the drill machine is a used, second hand product and NOT a BRAND NEW one as shown in the TV channel during your Demo. Also some of drill bits in the screw driver box are fully or partially corroded and are beyond any use.
It amounts to cheating the customer for which you are answerable and therefore I request you to kindly replace the product OR refund the amount paid by me. If you send a BRAND new one and take back the old one supplied to me, I shall be agreeable to resolve the coplaint.
Few photos are attached for your ready reference.

Narayanan Namboothiri
Athira (H),
Hospital Jn,
Kanakkary,
Kottayam,
Kerala - 686632.

Order no: 53185829
I buy a kitchen queen 81 pcs stainless steel dinner set from naaptol, cost was 3199 rs/.
Once i received the product it was very cheap, light & too small. I made the return request on call & naaptol customer care denied to return money in bank account.
They informed me they can return money by oxygen wallet. After several calls they collected it back on 13th nov 2018 & confirmed that return i will get in 7 working days on oxygen wallet. I wait till 26th nov 2018 & there was no update from them so i connected to customer care for reason why i have not received my payment yet since it is almost 2 weeks. There was a lady shikha on call who put on hold my call for few minutes & given call to other executive, i again explain him all details & he committed the same thing that within 7 days you will get. Till now i have not received my payment & no revert from them.

I had ordered a pair of 3 denims few days ago and i have received it day before yesterday, everything is good but the main issue is of size because all the three are of small size. So, i want to return it back and want my refund. I hope you understand your customer's problems. Please, take it back and give my refund as soon as possible. Thank you..

I have ordered an product on 15th nov which was american indigo reversible jacket @999/- and it was 1 + 1 free. But i have received only one jacket as well as i ordered “l” size but i have received “m” size. I need my 2nd jacket with both the “l” size.
Do you think the customers ordering product from your end are fool?
Are you making your customer fool?
When we buy your product you call every time but i have given complaint yesterday still i haven’t received any revert from you guys.
So i need my 2 reversible jackets asap else i need refund of my money or i will sue your company and will post every thing on social media will go in consumer court too. Need revert in next 24 hours.
I had call on you customer care no [protected] many times but no revert.
Name – rohit sonawane
Order id – 53380336
Complaint no – 36032060
Mobile no – [protected]

I ordered pack of 7 naina kota doria saari pack, but when i opened it, these are not kota doria saari, cheap material with different design and pattern i get. Either replace it with correct order or refund the money. This product is different from the description and not worth for the money.
Sorry to say but if this issue will not resolved i have to reach out to escaltion matrix.