Naaptol Online Shopping Complaints & Reviews

I had ordered 15 pcs copper base cook & serving set + free 5 pcs kitchen tool by order no.49048050 and invoice no. 840l[protected] dated 30.06.2018. I received wrong product on 01.07.2018 and after opening parcel i was shocked that the product totally different than the exact order placed. I have received wrong product i. E. 7 pcs induction friendly cookware set + free knife set + chopping board. Please consider complaint and replace it as soon as possible.​its very worst for us

We have received a remote car on 26th but not able to charge it... I want to return it as quality and technique also not up to the mark.. We have logged a complaint but not getting any call till time... We need to return the car but the web site also not working... Now not able to contact them... Call got hold by epbx system my order number is 48861073 pls help

Iam the customer of since 2years i was purchasing products from you,
Iam very sorry to return product bcz worth of product is very very high when compare with other company, others are selling around 500rs, but u are selling at 1599rs. This is too much, so i want to return my product and kindly refund amount to my bank account,

Thank you
Ananth

The person is not taking customer properly supervisor also not taking complains properlynor giving any phone no. Or way to talk to senior for the solutions. One supervisor name as geeta talk to me in immproper way not resloved my request. And nor givin any solution for further talk to coy. I have book two jeens and slim belt and asked that these two items are comeing jointly hence i should be charged one delevery charge. What is wrong in this. They canceled my offer oder and no solution. This is not correct. Solve the problem i[censored] realy want to do business online.

I have received a call for product and i refuse for order.

Then after they doing missed calls continuously.

This is your service?

If customer don't buy so you doing this cheap things.

How can you force your customers to buy the product.

And who the hell are you to ask us the reason for not purchasing the product.

This is the worst experience. I don't want to prefer next time on your site.

Thank you.

Today i have received a CANON scanner with printer (black & colour) dt[protected] for Rs 3750 paid. but CANON driver CD installed in the computer but CANON printer not working. kindly solve the problem at our address. my address is below. JITENDRA L.PARMAR, Vyash Mahollo, Opposite-Soni Vado, MEHSANA(384001). MOBILE NO[protected]

The product code 5336 is not delverd in time in order no 48280627 plz send our item so i think naaptol is very best utem dealr but i know inside of naaptoil is very worst online shoping chanel ther fore it is last time i purched item in naaptool i order life dap tablet in 4/6/2018 they told to me your produt shifted in 11/6/2018 but till not supply our itm iam very disaapnted with naaptol

On t. V screen we saw the ad of drilling machine and made a call to number above the screen. We asked "yeh machine dono side ghumtha hai kya?". They replied "haa sir" and she told that we have to pay extra 399 for courier. We havent placed the order because of charges 399 rupees. Same day we get a call from company told me that i should not pay any courier. After recieving it the same night i have checked the machine but the machine was moving only in one direction. So we called to your office after some discussion they agreed to take back. But no one came to take machine. And they said they will return our money on bank account.

Sir I purchased Canon printer from Naaptol company of a amount of RS 3750 but the product I received is defective and they refuse to take it back within return policy. I called them many times but they did not give any appropriate answer. I had also complaint in Canon complaints care but they did not take any action . Please help me sir . Thank you.

I would like to to inform your kind good self that i have seen product on naaptol channel on tv and order placed for 43 peaces kitchen king set for kitchen but when i received the courier then i open the box what seen that pots are very small than seen on naaptol channel. They are showing on channel big sizes things and deliver to customer very small size things so it is cheating with customer so we will request you to do the necessary legal action and justice with us.

My name is puthiran and i have been continuously getting calls from naaptol even after informing that i am not interested. Then they started using abusive languages.

Once i bought a product from naaptol and they took my number.in one day i m getting more than 20 calls from naaptol which is very disturbing and irritating.

If required i can share the contact details of the land line from where i got the calls from. Request you take action.

Regards
Puhtiran

I have ordered one juicer from naaptol on 1 june 2018, and received the same on 2 june, but product i received, that is damaged, so i called to the customer care on 2 june 2018 but they did not take my complaint seriously and did not share sr number with me and said you will receive the sms, but i not yet received any sms, i tried to call them again but they are not sharing sr no. Against my complaint, customer care team is very rude not behaving well. Not providing proper info. Not sharing anything, i am unable to open naaptol website, i can't even read their policy.

I want my money back!!
Please help..

Order no.48186928

The people around sitting there are fraud. The executives talks badly. They do not listen. There executive ayaz ali is rude. He do not listen. He said he is from complaint department. They do not have manners to talk with their custmoner neither they solve their problem nor they listen to them.
Worst people. Earlier they said they will refund took bank details but then they refused. Now they are not refunding nor they they are exchanging.

I ordered one juicer from naaptol on 1 june 2018, and received the same on 2 june, but product i received, that is damaged, so i called to the customer care on 2 june 2018 but they did not took my request and did not share sr number with me and said you will receive the sms, but i not yet received any sms, i tried to call them again but they are not sharing sr no. Against my complaint, customer care team is very rude not behaving well. Not providing proper info. Not sharing anything, i am unable to open naaptol website, i can't even read their policy.

I want my money back!!
Please help..

Order no.48186928

I had booked on phone the above subject item after seeing tv advertisement at a discounted price rs. 1999/-. The address of delivery was given on phone - "sanat kumar dhar gupta, l-003, samsara luxury apartment, canal road, chhani, vadodara-390002 (Gujarat)". It was confirmed by sms that the item will be delivered within 2 to 24 hrs. Booking was done on 28.05.18 and on 29.05.18, i got a call from the mobile no. (+91) [protected] (Vadodara local) at about 1100 am that the item has reached and will be delivered by 0300pm. He also confirmed my address and advised me to keep rs. 2398 cash ready to pay on delivery. But, till evening, the material was not delivered. On inquiry in the evening at same no. The person told that the material has not reached yet and will come tomorrow. I waited till 31.05.18 and then made a call. The person replied that, he can not confirm when the material will come and when it will come, it will be delivered. I was very annoyed with the kind of service by naptol and the way person was talking. I have therefore told the person to cancel my booking which he happily accepted. It is surprising how naptol gives service after incurring so much expenditure in tv advertisement. It will not only damage the image of the company but affect it's buisiness seriously.

I had ordered phone a month back and received it but phone its is horrible and its not even switching on... Immediatly i called customer care request for return and refund and customer care team informed they will come and collect the product and initiate for refund but till date no update and i am been calling and asking for update.. Now they are telling there is no refund but thy will replace with other product which i am not interested. Company cant even refund for small amount product how are things with other costly products... Not sure how these kind of company is surviving and how they get licence.. Such a worst company.

I ordered set of ten panipat kambal. But i receive only five. Same day i complaint the company call centre. And many times i called the call centre. But till i didn't get the remaining kambal. I think company cheating people. Already fifteen days over. Every day call centre people says tomorrow u will receive your parcel. So i lodge a plaint to grahak seva kendra. E bill number 7927 cod is 1898. Order number is 47583121.

I bought the product on 27.04.2018 bye seeing the advert on naaptol channel on tv.
The product was faulty. I registered a complaint vide complain no.32191875 on 27.04.2018.

The problem with the product was that the thread was not picking up from the bobin, due to that it was not making the stitch on the fabrics.

I sent a first mail regarding this issue on 27.04.2017. I was assured by them that they will pickup the defective product in 4 to 5 days.

I have been waiting for that day to till day almost a month, that courier boy will come and take the defective product from my home.

But nobody came to take the product. I sent many mails and made many calls regarding this issue, each and every time i had been told that my product would be pickup in 4 to 5 days. I never seen such mediocre online platform of selling the products. These 4 to 5 days turned in to the whole month but no-one came.

I do not have words to describe how horrible their service and products are.
I am writing this review to save the customer like me from this types of fraud and cheater.

Booked panipath kambali quantity is 10 but they sent only 5 kambali. I returned that because they says that they send back 10 kambali. But after few days they replied your order will be cancelled. We provide gift voucher use that gift voucher and purchase any type of product on that rate. But now i called to booking 5 bedsheet 3d. They are asking delivarey charge. And ready to take my order
So total i i'm in satisfaction on naptol

Dear naaptol
My self imran Siddiqui actually I order 5polo t-shirt size M it's not perfect size
After i will complet customer care he said to me he will exchange my product now 5 day over he don't response now I will call customer care that guy's name Ali he don't have manners to talk customer order no 47700769
My contact no [protected]