Naaptol Online Shopping Complaints & Reviews

On 24th December 2017, I order 2 items of product code no. 13966, i. e. Nutriglow Sona Chandi Facial Kit, payment on delivery. I got a courier with Awb no. [protected], my order no. was 42997307. I made the payment of Rs 2597/- on receiving the same. Unfortunately when I opened the it, I found in the packet some other item. I gave a call immediately to customer care of Naptol as per them a senior person will call. Mr Sayad called from [protected] as per him I have to send this back and my product will come after one week, but when I said to send my product and collect this back he said that this is not in our policy. From last 10 days I am Calling again and again for this but not getting satisfactory reply, neither I got my material nor my cash.

On dt.2.01.2018 at 8.50pm during naaptol tv ads show for hair4real 5 minutes instant hair colour shampoo @rs.999.00 for 2packets. I have order the products, but when it reached to me claimed rs.1398.00. I never understand why and how you have cheated peoples. It really painic to any one. Courier changed never be so high it is ridiculous deal.
Item.13962 order no.43357591

I ordered a xxl american indigo double sided premium winter jacket - black. (Order #[protected] i was told that i can exchange product within seven 7 days. But when i called within 7 days, they told i was supposed to call within 48 hours but i told them that 7 days was told me on call. They were agreed to return product as they were not having xxl size and promised to give me voucher worth 999/. But next i got call again. I the person on call told me that product can't be returned as i din't call within 48 hours and talked very rudely and cut the call. After that i got a sms like my complaint is resolved successfully. This was too ridiculous. I want my money back and return the product to naaptol.com. They are fraud.

As per the fake advertisement given by naaptol on its channel nt1 vide which they assured that they sell an instrument known as super sonic and if i install the same in my houses or any other premises, no lizard etc. Would be able to move with in sphere of 20 or 30 meter area. At their fake advertisement, i purchased the same for a consideration of rs.999/- in july or august 2017
But surprisingly, it was of no use at all and fully ineffective. Despite of my efforts, this company has not been paying my money of rs.999/- at all. They have just cheated me in order to extract money from me illegally and wrongly.

I want my money of rs. 999/- back along with all other compensation as you deem fit and proper.

Hello
To naaptol team.

This was my first time of order from naptol and received defective mobile swipe konnect neo 4g bad experience.

Order no: 43087139 received the courier on 30/12/2017 at 8:30pm and have paid 4100/= including diamond membership. The mobile touch screen is not ok bottom right side touch is not working on screen..

Please do the need full

Yours faithfully

Piyush sheth
Mob: [protected]
A2/102 shree nilkanth varni
Shreeji sadan resd
Zadeshwer bharuch 392011
Gujrat

Sir
Following sms received from hp-naptel "(Congratulations) you are winner of naaptol company tv show on (Naaptol shopping) you win 1st prize (Tata safari) of rs-1280000, on registration service charges rs-12 800. On deposit[protected] only for details contact [protected]. [protected]. Tollfree[protected]"
Call received from [protected] on 26 dec 17 and continue disturbed to this daily call. Already informed to your company for take action but not taken any action.
Today also received call self identified prabhat singh from naaptol.

You are once again requested take action and who is the caller.

Other wise i will complain another place, against your company to information leak of customer and gain money.
Reply me please
Thanks

I had placed an order for "instant electric heating tap - wall mount", item 14597, on 24.12.2017 after watching the promo on tv. The courier delivered the product today (28.12.2017). The plastic naaptol wrapper with the invoice stated the correct item details and we paid rs. 3098/- (Inclusive of delivery charges). When the plastic outer wrapper was removed the product inside was "royal chef' a product worth about 2000/- and not ordered by me. Will naaptol replace the wrong product with the right one??

We ordered soumya collection sarees for ₹2500 with a discount coupon of ₹5000 but v had to pay ₹3100 n didn't get any coupon with it.
We also ordered bacca bucci shoes for 2000/- and we were the 3rd lucky customer on that day with my husband's name (Kamal ganesh) v won ₹20000 naaptol cash n ₹5000 discount coupon, v didn't get any of these.
Then we ordered vellani jewellery for₹999 with discount coupon of₹5000 the order was given in april, v got delivered in may, the discount coupon got expired in march.
If we call to the customer care center, they just ask us to wait for 2days everytime we call till now, there is no response about that lucky draw or any coupon.
I know there will no response for this message
Anyway hoping for good

I purchased "royal home ultimate sofa cum bed color: blue" (Order id[protected] from naaptol.com online shopping (Tna marketing) for inr3999 prepaid on 10th december 2017 with an expected delivery date of 18th december 2017. (Attached). The company neither acknowledged payment or confirmation of order by sms or mail (Even though this is a fully prepaid order)

No calls have been received from 18th december to 23rd december about the delivery of the product. On 23rd december, when i contacted the contact centre (3 times), the service agents (Amit and ashraf) were only parroting that the product will be delivered before 1st january 2017.

First, they are irresponsible for not acknowledging payment and booking my order for pre-paid order, then not calling me on the provided expected delivery date and telling me that the product will be delivered before 1st january as if it is routine to delivery they can and that they are doing a favour by selling their goods to me and that i should be glad to be provided the product, even if for payment.

Due to horrible deficiency of service, i demand that the company pay me compensation of 10000 plus rent of my house 12000 (Where i could not sleep due to non availability of sofa cum bed) and another 25000 for the harassment by the company representatives during calls and cost of an entire day of follow ups and arguments with them on mobile 22500

I ordered a silai machine for 1999 +delivery charges 399 from naaptol tv add on 18-12-17. I wanted to cancell the order, but everytime i called the lines were busy. They delivered within 2 hours (Which is absurd as i was told that 2-3 business days. Someone else received the order as i was out and was not informed that delivery will be made. I checked the product and the quality was very poor. I immediately called for return and refund. No warning was given that the product will not be refunded. They say they will give naaptol vouchers. I want refund, i don't want to buy anything from naaptol. My order id is 42772125. I want my money back in my account or by cheque. Full amount. Please look into the matter. I hope we will not lose faith from consumer forum.

Dear sir
I had placed order for the following product 10 days back and the product has reached courier 4 days back. I am urgently in need of the product for gifting it. I had requested the courier number @ naptol [protected]. But they say they dont have the number. Pls do the needful sir

Product id[protected]piece travel solution bag

Dr. Moula devi
[protected]@gmail.com

Worst online purchase... I have purchase a swipe mobile 3days back its not switched on i raised a complaint they told me to go to services center. The service center person is telling that there is a pattern lock.. It was not switch on from the day one how can we give the pattern lock.. Napptol is seeling a used product and worst product.. Please dont buy from naptol... And response is worst..

I also got a call from someone who called from mobile number [protected] at 9.53am today and twice before at 8.42am and 9.46am informing that we have won a tata indica and to deposit a sum of Rs.8, 600/- towards registration in case we want car delivery and in case of cash in exchange to send money to a certain account number.

I have transferred 8600rs to the fraudulent SBI account Number [protected] in the name of Prince Kumar IFSC Code (SBIN0003025). they have called again and asked to deposit 18400rs. and i have transferred to same account as above and they sent me the deposit message of 625000 to my mobile number as shown in the attachments.

so i request you to please take a strict action on these fraudsters and please revert back my money total (27000).

They have very worst way of explaining about the product information and when a customer is unhappy with the product dint have proper way of making them understand abt the product. Worst speaking way with the coustmer regarding any product or confusion of the product for the customer. Aak them to first sapek with the customer and clear the customer doubt regarding the product properly

I had ordered saris from naaptol but the quality was terrible. Very poor quality cloth with smell that gave me a headache. I returned the product immediately. I called them for refund but they refused saying it is not policy. I have requested them many times but they threaten me saying do what you want. Even earlier i ordered rajai which was not of any use to me but i want my refund for the saris that were shown on tv to be of very good quality but what i got was very cheap quality low grade material. Product price 1699rs order no 38385583

I had purchased one item costing approx 3200 after watching its advertise on tv. When it got delivered to me it wasn't as it is shown in advertise. Actually it was stainless steel dinner set, but the size o[censored]tensils that delivered to me where not even half of what shown in advertise. So i called them and told them that i want to return the product and specifically told them that i want full return including courier charge which i paid. On phone they assured me that my full money will be refunded to me, she didn't told me at that moment that they don't refund money instead they give coupons which i came to know when i called them second time to ask about my refund money. I have me recording of that girl who promised me about my refund. Kindly take action so that nobody else have to face such problem in future. I have audio but it isn't getting uploaded over here.

Thank you.

I had ordered kitchen accessories on 25/11/2017 and it is delivered today 26/11/2017 but when i saw inside the package there were two bricks... It's really annoying and ridiculous... Im really disappointed by this and i want my money back...
When u can deliver d things in just 1 day, y do v have to wait for 2days for returning?
Order no:41907949
Amount paid :1898rs

My name sathya mobile no. [protected]. I bought 7 piece bag returned back due to damage and poor quality. Later we bought roti maker it's very poorer than 7 piece bag.
Same thing is returned back.
I am humbly requesting you to kindly return our cash as early as possible. We don't want any more voucher.
Experience with customer care very horrible

Here is the fake message looks like.

Hi sir we are very grateful to inform you that your number has been selected in lucky draw in our company so our company is providing you a mahendra xuv 500 car
Your prize of mahindra xuv 500 will be delivered at your address when you pay your tds (Tax deducted at source) charges.
Regards
Naaptol pvt ltd
Tata jamshedpur road number 6 plot number 42 rajeshwari complex opposite dlf mall jamshedpur jharkhand
Mr. Akash singh.ac-[protected]. Ifsc code-orbc0101155. Branch name-kalka jee. Bank
Branch. Oriental bank of commerce can you block this account number of it belongs to akash singh.

On 17 th septemmber gym was delivered to me at pune vide order reference no 39412860. I have hardly used for 2 months, the rummer pipe connecting to the rhs roller snapped. So i can not use it any more. I followed all instructions and did not misuse or abuse the device but yet it had failed. If you waant to safeguard your reputation please arrange to replace it with immediate effect. Failing which i will be forced to take it up with consumer forums appropriately.

L subhash babu,
[protected]
[protected]@gmail.com