Naaptol Online Shopping Complaints & Reviews

Dear customer care

As i have already cancelled my order via call but i didn't got any cancellation message or cancellation update. So i'm writing this complaint. Please kindly cancel my order with order no: 26363595 and let me know via email or message. After cancellation also i[censored] ship the product i'm not at all going to pay for your product as this is your fault.
Thanking you!

Miss vijayaspandana konala

Radhu kuni product Datawind order no 24659159

As i am orderd a 4 sim tv jeotex mobile orderd no[protected], i am not satisfied for this product it has many problem like that not able to use internet and speaker is not good & it has no internet option so i kindly request you to provide me refund me a new android mobile of same prize this is a kind request mine to you please take any action ... my contact no. is -[protected] and my address is -
takdir singh
c/o chhawla post office
kanganheri road chhawla
new delhi-110071

Hi

This is regarding my order of a calling tablet order no :25996619. The order was placed on 20th aug and delivered on 22nd aug this has been a horrible experience of purchasing a product from naptol. I ordered a data wing calling tablet on 20 aug 2016. The product was delivered to me on 22nd aug. The quality of this product is so poor that i cant describe. I ordered this product because of good will of naptol but i am disappointed with the product that is advertised on naptol. The quality of the screen of this tablet is so poor that it creates blurred image in front of the eyes. Also when tried to make a call using this tablet, the voice echos and the quality is pathetic. Tried calling customer care serveral times but i havent seen such an unprofessional team (Complaint no[protected]. I would request you to immediately replace this product otherwise i can go ahead with some legal proceedings with this. I ordered this product because of trust onnaptol but kind of support that i am getting from naptol team is disappointing.

Please suggest the next steps.

Thanks
Pooja
[protected]

Short quantity received of Service Set.
As per commitment they have to give 43 Nos of pieces, but received only 23 pcs.

Sir, I have purchased datawind 3G calling tablet from naaptol, My order number is 26041348, And i received tablet date of 25/08/2016 at 2:00 pm, But tablet is not working, Please replaced
tablet as soon as possible.

I recently made a purchase teleshopping on ( 21-aug-2016) for Intex 3G Android Mobile with Gorilla Glass. The delivery date is estimated for (03-sep-2016) but I would like to cancel the order.My order number is:[protected]
I have shopped other company product and it was wrong decision to order. You have a very good selection of products at very good prices and delivery is always quick with the items always arriving in perfect condition. I am a loyal customer who enjoys shopping with you.

Hi,

My name is sunita, i have ordered one item "advanced slice and dice", but i have returned the wrong product. Now after the product got returned there is no action taken from their side to deliver the correct product. So many calls and complaints yet no progress. The response from their side is always that the problem will be solve within 24 - 48 hrs.. This is going from past 40 days.
My request id is 16546030.

I don't want to do the business with them. I want my money back.

Thanks & regards,
Sunita

I purchased 1) sheffield hot plate 2) roti & khakra maker for rs. 2398/- &1698/- respectively from naaptol against order nos. 24424075 & 24408612. It was received on 10.07.2016. But astonishingly the same products gone out of order on same day & we returned those items. No money refund is entertained. Two refund vouchers nos. Ntcvn6k6w8 (For rs.1698/-) & ntcvkzk1x1 (For rs. 2398/-) were allotted to us after 2 weeks but they declared that they cannot deliver our chosen products in our address noted below against the refund vouchers. The money is stalled at their end for over one month. They are neither giving us our chosen branded products nor returning our money. Please look into the matter & stop this cheating asap.

Best regards,
Somnath barat
[protected]
Address: 4b/1, lenin sarani, serampore, hooghly, west bengal, 712203

I orderd a drilling machine.. Order number 25638857.. But the one which came was like a used piece.. And even though i tried making a hole but.. The so called drilling machine dint even go on my wall.. Is that a drilling machine or what. Tried to cantact the company but a hindi person took.. No one is speaking n english or tamil.. I am calling for more than 5days.. Just got fedup with this.. Just take away ur product and give back my money.. More over i checked n amazon that machine is just 810rs.. But u have said thats 4000rs and 50% off so 1999 plus 499 for delivery so around 2500 rs.. Whts this why is that so.. If there my maney is not going to be replaced then i am moving to a legal action..

Dear sir, (Naaptol)

Your customer care call me on number[protected], say me please book again same product reference ntcvwyapu6 and company provide you product with out shipping charge on naaptol customer care number, but when i call your customer care number, he say shiping charge applicable.

Why i pay shipping charge, when you give me defective product. Your full responsibility change my product with out any charge (Shipping or other charge) product 1 year warranty.

Your company police is very bad like you give defective product to customer. When customer found defect product, complain you. You call customer and say please return product. And when customer return product. You not replace product and generate voucher and any other charge add like shipping charge etc.
M not interest your voucher ntcvwyapu6, i request you please provide me refund cash or replacement product. I m not agree refund voucher because your police is not good.

Note :-
1) you give me one year warranty for manufacture defect, why you do not replace my product against chemical coating defect in your product.
2) why you force me, purchase other product against voucher.
3) why you say me you pay extra delivery charge. Its is your responsibility.

Dear sir
we cannot accepted swipe virtue smart phone, so my purse is stolen after one day, so please my order cancel

Dear Sir/Madam
I have ordered Datawind calling tablet on (15/08/2016 Friday) And on
Mondey I called to customer support for my order.They said we are
taking your complaint and cancelling the order. And also i wrote to
[protected]@naaptol.com to cancel my order. But they replied as the product
is shipped already on (29th Aug 2016). They saying as product is not yet shipped and it was
with vendor.it was to late for me Because I shall be gone To Bihar For Work. Finally please i need my order should be
cancelled.

Dear Sir/Madam
My name Sunil Mohammed. My Mob No is [protected]. I have ordered tablet on (13/08/2016 Saturday morning) And on Saturday night I called to customer support to cancel my order.They said we are taking your complaint and cancelling the order. But they replied as the product is order taken already on (13/08/2016 ). Again i have called to customer service number. They saying as product is not yet shipped and it was with vendor. To whom I can believe. Finally i need my order should be
cancelled.
Datawind 3G Calling Tablet
Order No : 25681806
Please cancelled my order. Early reply solicited.

I have ordered online to Naaptol for Datawind make calling tablet on 7/8/2016. I received Defect one.
My mobile [protected]
Order no.;25494062.-; date-7th August 2016
Receiving date; 11/8/2016
complaint no.;[protected] ; date-11/8/2016

Address: Naaptol Online shopping pvt. ltd
C/o- I3PL Solutions old no-B98,
New no-B1331New ashok nagar,
Near Panday medicos
New Delhi-110096

I have order one roti maker product onlone shopping from naaptol bazar this product not working last two month i am calling to custer care after they told that pls terurn this product we will return and we will return fund or any product. Now they are sending same product. I call to your customer care they are telling that we are replace this product. We can not give any others product.

I do not want this product please do the need full otherwise i will share this massage in social network

I have order the silai machine from Naptol which was recd on 10 Aug 2016.
at the time of ordered naptol peson confirm that if we wish to reurn the product we can return it with in 2 days of delivery.
Now I want to return this product as its size is too small than shown on TV . I have spoke with Naptol customer care but they are responding positively and not ready to take back this machine.

please help me its totally wasting my money

I ordered 3 product from naptol roti maker 2 and 1 chopper and diser. After reading the reviews on roti maker and naptol customer service i decided to cancel my order the next day itself.

But it was a nightmare. Just because they have my number every day it has been 10 days now, everyday i get 10 to 15 calls from them asking questions like where should we send product.

I am seriously tired of answering them everyday that i have cancelled the product. The limit was that they still send it my home yesterday and are harassing me by calling nonstop.

I am now on urge of filling a complaint against them.

Pls be careful before giving ur person details to such stupid company.

I ordered one Datawind 3G Calling Tab. Complaint no 16852509. I received this tab in a damaged condition with front display all broken & it looked as if someone have already used that & they have sent it to me second handedly.

I called up the Naaptol customer service numerous times on the status of the same, however the response from them is very pathetic.

I have also checked with the DTDC Courier service & got the info that the product is already delivered to the mentioned address. I spoke to your customer service numerous times but they are still saying they did not get the product. Never ever order anything from Naaptol Online Shopping. I am now lodging a complaint to the ombuds person & will lodge a compliant to the customer forum & human rights department.

I placed an order no 24735107 bed sheets on 15t july 2016, received the order on 20 july 2016, called on same day to returned the order it was taken on 28 july 2016 its been 15 days i am waiting for my money back not voucher such a arrogant pathetic service ' lackcommunication ; useless excuses .i called my self twice but no positive response
than i got the call from monu (cce ) he asked me to send the noc as well id proof (passport )(shashi verma, monica gujral) as i want money to be transfered in my daughter in law account i immediately send the copy on what-supp no, as well send the msg as he said that the whatsup no from where i send the proof was not registered, asked me to send the msg from registered number i did so as well, now its been 7 days i call again today (6th august ) and came to know that they they dont have any registerd no and they are going to issue voucher, from the very first day i ma saying i want my money back, in between i clarified this to the finance team as well
no respect for any body time or money
i myself has to take the initiative to resolve my complaint, its really difficult for naptol to survive in this market when we have other good option, above all i have already shared my accounts details with monu and he promised me that i wll get my money back in 7 days