Naaptol Online Shopping Complaints & Reviews

I orderd a drilling machine.. Order number 25638857.. But the one which came was like a used piece.. And even though i tried making a hole but.. The so called drilling machine dint even go on my wall.. Is that a drilling machine or what. Tried to cantact the company but a hindi person took.. No one is speaking n english or tamil.. I am calling for more than 5days.. Just got fedup with this.. Just take away ur product and give back my money.. More over i checked n amazon that machine is just 810rs.. But u have said thats 4000rs and 50% off so 1999 plus 499 for delivery so around 2500 rs.. Whts this why is that so.. If there my maney is not going to be replaced then i am moving to a legal action..

Dear sir, (Naaptol)

Your customer care call me on number[protected], say me please book again same product reference ntcvwyapu6 and company provide you product with out shipping charge on naaptol customer care number, but when i call your customer care number, he say shiping charge applicable.

Why i pay shipping charge, when you give me defective product. Your full responsibility change my product with out any charge (Shipping or other charge) product 1 year warranty.

Your company police is very bad like you give defective product to customer. When customer found defect product, complain you. You call customer and say please return product. And when customer return product. You not replace product and generate voucher and any other charge add like shipping charge etc.
M not interest your voucher ntcvwyapu6, i request you please provide me refund cash or replacement product. I m not agree refund voucher because your police is not good.

Note :-
1) you give me one year warranty for manufacture defect, why you do not replace my product against chemical coating defect in your product.
2) why you force me, purchase other product against voucher.
3) why you say me you pay extra delivery charge. Its is your responsibility.

Dear sir
we cannot accepted swipe virtue smart phone, so my purse is stolen after one day, so please my order cancel

Dear Sir/Madam
I have ordered Datawind calling tablet on (15/08/2016 Friday) And on
Mondey I called to customer support for my order.They said we are
taking your complaint and cancelling the order. And also i wrote to
[protected]@naaptol.com to cancel my order. But they replied as the product
is shipped already on (29th Aug 2016). They saying as product is not yet shipped and it was
with vendor.it was to late for me Because I shall be gone To Bihar For Work. Finally please i need my order should be
cancelled.

Dear Sir/Madam
My name Sunil Mohammed. My Mob No is [protected]. I have ordered tablet on (13/08/2016 Saturday morning) And on Saturday night I called to customer support to cancel my order.They said we are taking your complaint and cancelling the order. But they replied as the product is order taken already on (13/08/2016 ). Again i have called to customer service number. They saying as product is not yet shipped and it was with vendor....

I have ordered online to Naaptol for Datawind make calling tablet on 7/8/2016. I received Defect one.
My mobile [protected]
Order no.;25494062.-; date-7th August 2016
Receiving date; 11/8/2016
complaint no.;[protected] ; date-11/8/2016

Address: Naaptol Online shopping pvt. ltd
C/o- I3PL Solutions old no-B98,
New no-B1331New ashok nagar,
Near Panday medicos
New Delhi-110096

I have order one roti maker product onlone shopping from naaptol bazar this product not working last two month i am calling to custer care after they told that pls terurn this product we will return and we will return fund or any product. Now they are sending same product. I call to your customer care they are telling that we are replace this product. We can not give any others product.

I do not want this product please do the need full otherwise i will share this massage in social network

I have order the silai machine from Naptol which was recd on 10 Aug 2016.
at the time of ordered naptol peson confirm that if we wish to reurn the product we can return it with in 2 days of delivery.
Now I want to return this product as its size is too small than shown on TV . I have spoke with Naptol customer care but they are responding positively and not ready to take back this machine.

please help me its totally wasting my money

I ordered 3 product from naptol roti maker 2 and 1 chopper and diser. After reading the reviews on roti maker and naptol customer service i decided to cancel my order the next day itself.

But it was a nightmare. Just because they have my number every day it has been 10 days now, everyday i get 10 to 15 calls from them asking questions like where should we send product.

I am seriously tired of answering them everyday that i have cancelled the product. The limit was that they still send it my home yesterday and are harassing me by calling nonstop.

I am now on urge of filling a complaint against them.

Pls be careful before giving ur person details to such stupid company.

I ordered one Datawind 3G Calling Tab. Complaint no 16852509. I received this tab in a damaged condition with front display all broken & it looked as if someone have already used that & they have sent it to me second handedly.

I called up the Naaptol customer service numerous times on the status of the same, however the response from them is very pathetic.

I have also checked with the DTDC Courier service & got the info that the product is already delivered to the mentioned address. I spoke to your customer service numerous times but they are still saying they did not get the product. Never ever order anything from Naaptol Online Shopping. I am now lodging a complaint to the ombuds person & will lodge a compliant to the customer forum & human rights department.

I placed an order no 24735107 bed sheets on 15t july 2016, received the order on 20 july 2016, called on same day to returned the order it was taken on 28 july 2016 its been 15 days i am waiting for my money back not voucher such a arrogant pathetic service ' lackcommunication ; useless excuses .i called my self twice but no positive response
than i got the call from monu (cce ) he asked me to send the noc as well id proof (passport )(shashi verma, monica gujral) as i want money to be transfered in my daughter in law account i immediately send the copy on what-supp no, as well send the msg as he said that the whatsup no from where i send the proof was not registered, asked me to send the msg from registered number i did so as well, now its been 7 days i call again today (6th august ) and came to know that they they dont have any registerd no and they are going to issue voucher, from the very first day i ma saying i want my money back, in between i clarified this to the finance team as well
no respect for any body time or money
i myself has to take the initiative to resolve my complaint, its really difficult for naptol to survive in this market when we have other good option, above all i have already shared my accounts details with monu and he promised me that i wll get my money back in 7 days

Datawind Calling Tablet was purchased vide Invoice no.847467/DL/0599595/2015-16 dtd 28/2/16, order no. 20337871 through naaptol online shopping.From beginning i am noticed the sets are give problem (1) dongle-micromax is not working through usb Cord (2) 2nd slot is not activated (3) sound is too low i am not hearing incoming call. (4) Google Chrome is not supported then any software download is dismiss without google account in pursuance of i am assign my mail ID.. Recently i am also noticed charging problem i.e when i am given full charge only using 20 minutes internet browising charge is end, and also noticed that at the given 2 hours charge no charge is indicate ( only 1%) seen. I am already handover the item in ultadanga, kolkata service centre vide job sheet no. 5855 dated 30/7/16 with product detailed.

Please provide as much information as possible, but do NOT share your highly
Hi
Sir/ma'am good evening my self J.a Majumdar my order no is 25119364
Last week on 26/7/16 i recive this product was not switched on. I tried many times then finally i complaint to the dilevery boy he told me i cant do anything talk to our representive then i called to naptol exctuive he was not talking correctly his behavior very rood like he is giving me free product, well finally after two days the delivery boy came for pickup damage product. I didn't get any reciveing. Now its already passed 1week still I'm waiting for my replacement n no refrance call or msg i recive, every time I'm calling to naptol even after pay cash. Today i call again then the Mr Avinav recive call n he saying he the product will be diliver after one week, sir im very dissoppinted to ur Prociser n i wish never recommended to any one. Its fine now just waiting for when ill get the product.
Best regard
J.A Majumdar
[protected]

I had received slim belt on 4-8-16, when i opened the box in which both the belts is in different in size and found torn from side (Stiching), as i order this belt when i confirm from customer care executive regarding sizes of the belt and he replied one + one both belt size will be same when we deleivered, but m not getting same size one is xl and one is l in size and found torn belts. So i want my money back, this product is not satisfactory for me.

Dear Sir/Madam, I have ordered the product (roti maker) by cash on delivery with the order no. 25293144. However, I have received the product with four missing parts. Therefore, I want to return the product (which I have not used at all) and get the refund of my money Rs. 1398 which I have paid during the product delivery. But Naaptol is declining to refund my money. Kindly take the action against fraud Naaptol.com urgently and also help me to get the refund of my money immediately. Thanks & Regards, Hemant bhargava [protected]

I am mridul das, staying at kolkata. On last yesterday, dated 30/07/2016, i am giving an order of mahika jewellary collection @ rs. 999/- at 9:00 a. M. After giving the order, a message was coming in my mobile the ordered goods will be delivered soon in 24-48 hours, my order no. Is 25236320. I'm calling your customer care service from monday to today, but they always assured me, my goods i have been taken very soon. I feel very disturbed. I am highly obiliged if you can take necessary action.

Thanking you.

I had purchase a electric insect & pest control machine from naaptol on 09 may 2016. It was not working correctly, so within warranty: 6 months seller warranty i decided to return defective piece.

Now the matter starts. I wanted my refund, and the member from naaptol also confirmed me that the company would refund my amount. Several days passed, now its going to be a month (After sending defective item) or so they said that they have refunded to my oxigenwallet account. They didn't give me any confirmation mail or any reference number for refund. They said contat oxigenwallet. When i called oxigenwallet they said to forward that email of refund or reference no. Of refund.

Now it has been 10 to 15 emails and 4 to 5 calls to naaptol but no response.
I think they are lying. 100% sure

Plz plz plz plz refund my 1898.0/- (Rs.1499.00 + 399.00 shipping) because money matters. That's why you are selling and we are buying.

Note - i have omitted some of confidential info. From attached pic. Its just for letting everyone know that it was defective and was under warranty period.
Company has to refund full amount, they said that and its under company ethics too.

Thanks

My jeotex 4 sim mobile ph totally out of order and net not working from the date of purchase order date 19th june 2016 and delivery date 26th june 2016. My jeotex ph is within the warranty period. I have already complain several time but they have no reply and no solution from there end. So please take necessary action and oblige.

I have purchased a mobile phone (jeotex) from naaptol online shopping.
Through order ref.#25197444 dated 29/07/16. while opening the parcel we
Found that the same was second one and without memmory card.

So i confirm the same was rejected by me and refund the
Amount which is paid by me for the above said item.

Uni 4" in black colour delivered by Naaptol on 28 Jul 2016 is found defect as set is not opened after doing all activates. Cash has already been paid to the courier services. Pls replace the defect UNi 4" set at an early date.

sincerely
Laxman Thakur