Naaptol Online Shopping Complaints & Reviews

Order no 22463368 dated 2nd may 2016 for royal chef slow juicer - 1 unit

Please refer trailing email on the harassment by naaptol. they are not processing my refund. the material was never shipped to me.

This is a deliberate attempt of naaptol to cheat customers.

Besides email, i regularly call on phone[protected] but to no avail have got my refund as yet.

Below is the email correspondence:
— original message —
Subject: order no 22463368 dated 2nd may 2016
Date: wed, 27 jul 2016 13:49:56 +0530
From: anthony
To: mansi joshi

Dear madam,

Your reply below, "we regret to inform you that we were unable to hold the shipment as the same reflects as shipped from our end", is a farce to fool customers, to give up following on their payment, with a very clear motive to cheat them! on 30th june 2016, you wrote, "however the same was not out for delivery citing logistic issues."

See the sequence below, and please explain back why the shipment is in transit for more than two and half months, with no courier details in spite of paying rs. 399 as shipment charges.

2nd may 2016: order placed and paid by credit card, which includes rs. 399 as shipment charges.
2nd may 2016: received sms thanking for payment and expected to reach on 14 may, 2016
5th may 2016: received sms that the material will be delivered via india post on may 16, 2016
25th may 2016: i requested cancellation of the order for non receipt of material.
28th may 2016: your office informed that the material is in transit. refer trailing email.
30th may 2016: i requested you to share courier name, docket number and the date the shipment was handed over to the courier company. no details received till date.
4th june 2016: reminder sent by me - no reply
8th june 2016: registered complaint no. 15807182 towards cancellation of the order & refund.
30th june 2016: sent email to ceo stating all details.
30th june 2016: mansi joshi replies, "however the same was not out for delivery citing logistic issues."
11th july 2016: reminder sent.
11th july 2016: mansi joshi replied, "we have received an official confirmation from them stating that the shipment is on hold. hence refund request has been forwarded to the concern team. we expect that refund shall be initiated within next 24-48 hours"
18th july 2016: reminder sent for refund as refund is still not made.
19th july 2016: mansi joshi replied, "we are following with the concern team internally and refund shall be initiated shortly."
26th july 2016: mansi joshi replied, "we regret to inform you that we were unable to hold the shipment as
The same reflects as shipped from our end".

This is a deliberate attempt of naaptol to cheat customers.

Regards,

Anthony gomes

Schiffer & menezes (i) pvt. ltd., verna industrial estate, verna goa 403 722 board : +[protected] direct: +[protected]

On tue, 26 jul 2016 17:08:46 +0530, mansi joshi wrote:
dear customer,


we regret to inform you that we were unable to hold the shipment as
the same reflects as shipped from our end.

hence please deny the parcel when the courier attempts the delivery.

the parcel shall return back to us and the order will stand cancelled.

we do understand your anguish, however please bear with us.


thanks & regards,
mansi joshi
assistant manager-web care

naaptolonline shopping pvt. ltd

india’s leading comparison based social shopping portal



on 7/19/2016 5:17 pm, mansi joshi wrote:
dear customer,


this mail is to keep you posted that we are following with the concern team internally and refund shall be initiated shortly.

be rest assured as our team is working upon your complaint and assure you of a speedy closure from our end.

we shall surely notify you once we process the refund request.

in the meantime, request you to co-operate with us.


thanks & regards,
mansi joshi
assistant manager-web care

naaptolonline shopping pvt. ltd

india’s leading comparison based social shopping portal


on 7/18/2016 5:52 pm, anthony wrote:
dear sir,

please see below trailing email wherein you informed on 11th july 2016 that the refund will be initiated within next 24-48 hours. a week latter, still no refund!

below trailing email also informs on 30th june 2016, to allow you 24-48 hours to look into the matter and get this sorted. if, "[protected]@naaptol.com" is not willing to co-operate, then what can i say?

besides below emails, i am regularly following up on phone. i have managed to registered two complaints.
the registration of the same is as follows:
1. complaint no. 15807182 dated 8th june 2016
2. complaint no. 16622818 dated 18th july 2016

since may 25th 2016, i am following up on my refund. refer trailing email.
i have faced tremendous mental torture and harassment fro naaptol, to get the refund of the cancelled order.
regret, you are now forcing me to take up the matter legally for refund with compensation and reimbursement of legal charges.
i also intend to put this whole correspondence in mass media.

kindly let me know your final decision on this matter.

regards,

anthony gomes
mobile: [protected]


— original message —
subject: order no 22463368
date: mon, 11 jul 2016 18:17:06 +0530
from: mansi joshi
to: anthony

dear mr gomes,


apologies over the delay.

however we were awaiting confirmation from the post office team and hence there was a delay.

we have received an official confirmation from them stating that the shipment is on hold. hence refund request has been forwarded to the concern team.

we expect that refund shall be initiated within next 24-48 hours.

as soon as the same is processed we shall initiate you.


thanks & regards,

mansi joshi

assistant manager-web care

naaptolonline shopping pvt. ltd

india’s leading comparison based social shopping portal



on 7/11/2016 9:20 am, anthony wrote:
dear sir,

as usual, no feedback!
was assured feedback in 48 hrs and now 10 days have passed and have received no information of the refund.

will you personally look into the matter? refer below trailing email for the harassment being meted out to me for the refund.

regards,

anthony gomes

schiffer & menezes (i) pvt. ltd., verna industrial estate, verna goa 403 722 board : +[protected] direct: +[protected]

— original message —
subject: order no 22463368
date: thu, 30 jun 2016 13:54:36 +0530
from: mansi joshi
to: anthony

dear mr gomes,


thank you for writing to naaptol, we have received your escalation from our ceo.

we regret over the delay in shipping the order to you.

the delay has been brought to the notice of the concern team and we shall investigate into the same.

with reference to the complaint, please be informed that the product was already handed over to the logistic team for further dispatch. however the same was not our for delivery citing logistic issues.

however as you do not wish to go ahead with the order, we have requested the logistic team to hold the parcel.

upon confirmation, we shall process the refund and will notify you back.

please allow us 24-48 hours to look into the matter and get this sorted.


thanks & regards,
mansi joshi

assistant manager-web care

naaptolonline shopping pvt. ltd

india’s leading comparison based social shopping portal



on 6/30/2016 9:52 am, anthony wrote:
dear sir,

this refers to order id 22463368 dated 02 may 2016.
from 05may 2016 till date the status shows :
"current status: picked up
state date:[protected]:18:06.0
status description: this order is been picked up for shipment."

i have been following up continuously on phone and by email (refer trailing email) but get no satisfactory answer. after requesting for cancellation of the order on 25 may 2016, i receive a reply from your side to refuse delivery as the material is in transit. i requested for courier details but got no reply to my email.in reality, the consignment was never despatched.

on 08 june 2016, registered complaint no. 15807182 towards cancellation of the order. i am still awaiting for refund of the amount paid.

kindly let me know if i have to resort to legal action of the recovery of my payment.

—
regards,

anthony gomes

schiffer & menezes (i) pvt. ltd., verna industrial estate, verna goa 403 722 board : +[protected] direct: +[protected]

— original message —
subject: re: [[protected]]cancel order no. 22463368
date: sat, 04 jun 2016 16:10:23 +0530
from: anthony
to:

dear sir,

still awaiting feedback!!

regards,

anthony gomes

schiffer & menezes (i) pvt. ltd., verna industrial estate, verna goa 403 722 board : +[protected] direct: +[protected]

on mon, 30 may 2016 08:58:53 +0530, anthony wrote:
dear sir,

kindly share the courier name, docket number and the date the
shipment was handed over to the courier company. this information
will be the basis to cancel or accept the order.
-
regards,

anthony gomes

schiffer & menezes (i) pvt. ltd., verna industrial estate, verna goa
403 722 board : +[protected] direct: +[protected]

on sat, 28 may 2016 16:34:04 +0530, [protected]@naaptol.com wrote:
dear customer,

thank you for writing to naaptol!

by the time we received your mail for cancellation of the order no
22463368, the same has already been handed over to courier for further
dispatch and we will not able to call it back now as the same is in
transit.

if not interested, we request you to refuse the same when courier
attempts the delivery.

we deeply value your relationship with naaptol and are committed for
providing the highest level of products & services.

—

thank you,

nidhi katiyar

[protected]@support

from: anthony [mailto:[protected]@schiffer-menezes.com]
sent: wednesday, may 25, 2016 1:42:00 pm (gmt+5)
to: [protected]@naaptol.com
subject: cancel order no. 22463368

dear sir,

kindly cancel the order number 22463368 having order details:
product: royal chef slow juicer
quantity: 1
order amount: 4398.00
shipping detail: anthony gomes
the expected delivery mentioned: may 14, 2016.

have been following up since, only to be informed that the
consignment
is shipped, in transit and will be reaching in the next few days.
when
i am paying rs. 399 for the shipment charges, why should i wait for
12
additional days for delivery? we receive consignments from abroad in
5
working days!

today, your female customer care service person was rude saying that
the order cannot be cancelled and disconnected the line. i had to
call
again after some time and cancel the order with request no. 15527663

kindly arrange to refund the amount of rs. 4, 398 to my credit card,
with an email / sms in confirmation.

regards,

anthony gomes
manager - purchase

schiffer & menezes (i) pvt. ltd.,
verna industrial estate,
verna goa 403 722
board : +[protected]
direct: +[protected]
mobile: + 91 [protected]

Order Date :20/07/2016, Mobile No.[protected],
order may becash on delivery

One Very bad experience of mine ill share I bought a Ubislate Tab from Naaptol and the product was so bad that it had scratches no good battery and wht was shown tv it was nothing as such as promised so please don't buy seeing the price is 2999 but no good quality it's worst plus their service is so bad that I had ordered a calling tab AND tgey sent non calling and now when i asked for refund they say will give u cash vowcher and to buy calling tab u will have to pay more 500 s juz imagine so plz all don't buy any products

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Details of the mobile:
Jeotex 4 sim mobile phone
Manufactured by datawind innovations private limited, j-8-1457, opposite new amritsar gt road amritsar (india) 143001

Set no ouoyo0412db8012r (warrenty one year)

I bought the data wind calling tablet from naaptol. My order no is 24887506.
I followed the instructions in the user manual, and recharged the battery for 6 hours as per the instructions in the user manual. After 6 hours i found that the battery had not recharged at all.
In the user manual there are images that show how to connect, but the product has no such slots for connection.
I am appalled at the callousness ness of this "reputed" online shopping name naaptol.
I paid 3398 rs. For a product that does not work, i called the help line and they said they will not refund the money.

I lost a huge amount three thousand three hundred and ninety eight rupees
My hard earned money has gone!

I request the authorities to take action against this fraudulent naaptol shopping site.
Incerely,

Ms. Scher. Vazir

I have ordered the product from NAAPTOL ... The product came with one machine defective. We replaced the order but the good product had not yet came.The customer care is saying that they dont regocnize the product...

The product delieverd is not with proper working even the name of product is fake i. e. jeotex/geotex. replace the product immediately of same price of original one. either the step taken by the customer, you all fraud known that is consumer court. shame on you all working like this. we all customer unitly will do what we have to do you fraud can't imagine. (beware)

I ordered some bed sheets in february 2016. i received a call that naaptol has completed its ten years in india and you have won a lucky draw of rs 70000 and a smart phone. the person already knew my address and asked me to handover rs 3150 to postmaster for vpp. i asked him his employ id and he reverted that same will be sent through message. yesterday a person arrived at my house demanding for rs 3150. my complaint against naptol online is that how order no., my address, my contact details are being shared.

Order rotimaker from naaptol, order num :23098507. ?How ever tried, we are not able to make rotis from it. The dough doesnot spread at all. Can the money be refunded?

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Dear sir,

We request you to please solve this matter on urgent basis.
I purchased some jewellery item from naaptol.com two months ago,
And was dissatisfied with quality of the product given by them. the same day i called the customer care to kindly refund my money as i was feeling being cheated. then came the reply from customer care, that we can't give refund amount to me and instead playing their cheap marketing skills with me. they have being delaying my matter from the lat 30 days and now they are not taking my call.
So, i request to you to kindly resolve my issue with this company as soon as possible.

Below are the details :

Order no: 23265406, purchase month :may 2016

Complaint no : 16246927
Amount to refunded : 1298

Remark : product quality is very poor.

I purchase as[protected] online naptol shopping to 112 pcs drill machine & screwdriver set combo my order no. 23135145

We used 1st time drill in my home hall making used drill machine, but i start drill machine & handle size electric spark in armature

Please check my warranty & repair item as soon as quickly

Thanks
Nitin prajapati
Mo. no. [protected]

I have order for Datawind Calling Tablet Item No.10739.

I the product is received by on 30th June (4 days back only) To my surprise the product is not as you mentioned in your advertise.
First of all its sound button is not working.
Secondly there is no camera app in this tablet.
There are no other apps as mentioned by you.
Hence as per normal terms I am returning the product within 15 days of time period. Kindly be in touch with and let me know the procedure to return the product and get back my money, as early possible.
I sending one copy to Grahak panchayat in Mumbai . This is for your information

Dear naaptol, I purchased a product from naaptol and I returned product back to naaptol and get assurance that I will get my money back in my account. Complain number 15891908. After having multiple time discussion about my money back regarding complain number 15891908 but I don't receive my money back in my account. Your executive forced us to provide bank detail over phone and always committed over phone that quickly they will refund our money back to our account. They said it will take few days to transfer money back to bank account. Last time I successfully able to send my bank details over mail and i received the acknowledgement also on 17th July2016. Now yesterday when we enquire again with your customer service about our money back then they said that they will get back to us in 24-48 hrs. And today we received a fraud call (from phone number [protected] ) claiming the product which we purchased from naaptol is owner company of that product. And they mention that we fall in lucky draw and won maruti suzuki and they were asking money from us also. I'm shocked how my details are leaked from naaptol and how they know all the details about us. Now today naaptol refused to refund our money back to our account and said only they will give voucher. My query is : 1) When will you refund our money in our account? 2) How my personal data leaked from naaptol to fraud complany? This is our worst experience with naaptol executives.

Sir,
We have given one order for 43 piece stainless steel storage set but unfortunately 2 parcels have been received which we did not ordered but ur employee are telling it can not be returned. We want to return this order which we have not ordered but received it. We want the return order number 24163995 and take other products. Very poor service by naptol

I had brought a 12 piece jewelry set but not even one of the set was good I'm not satisfied with ur products u people are cheating people
U people show different quality on television and delivery fake qualiwould like to vote only for flip cart in this case please don't fool people I don't want to give u people Single star what will u get by cheating people just money right but are you going to take those chested after death . U should hang ur self for cheating so many people

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Customer representative always gives wrong information. Not satisfied with the product but still cannot refund as they are marking to refund a voucher which could be used only in Naaptol. Isn't its insane?

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