Naaptol Online Shopping Complaints & Reviews

Dear sir,

We request you to please solve this matter on urgent basis.
I purchased some jewellery item from naaptol.com two months ago,
And was dissatisfied with quality of the product given by them. the same day i called the customer care to kindly refund my money as i was feeling being cheated. then came the reply from customer care, that we can't give refund amount to me and instead playing their cheap marketing skills with me. they have being delaying my matter from the lat 30 days and now they are not taking my call.
So, i request to you to kindly resolve my issue with this company as soon as possible.

Below are the details :

Order no: 23265406, purchase month :may 2016

Complaint no : 16246927
Amount to refunded : 1298

Remark : product quality is very poor.

I purchase as[protected] online naptol shopping to 112 pcs drill machine & screwdriver set combo my order no. 23135145

We used 1st time drill in my home hall making used drill machine, but i start drill machine & handle size electric spark in armature

Please check my warranty & repair item as soon as quickly

Thanks
Nitin prajapati
Mo. no. [protected]

I have order for Datawind Calling Tablet Item No.10739.

I the product is received by on 30th June (4 days back only) To my surprise the product is not as you mentioned in your advertise.
First of all its sound button is not working.
Secondly there is no camera app in this tablet.
There are no other apps as mentioned by you.
Hence as per normal terms I am returning the product within 15 days of time period. Kindly be in touch with and let me know the procedure to return the product and get back my money, as early possible.
I sending one copy to Grahak panchayat in Mumbai . This is for your information

Dear naaptol, I purchased a product from naaptol and I returned product back to naaptol and get assurance that I will get my money back in my account. Complain number 15891908. After having multiple time discussion about my money back regarding complain number 15891908 but I don't receive my money back in my account. Your executive forced us to provide bank detail over phone and always committed over phone that quickly they will refund our money back to our account. They said it will take few days to transfer money back to bank account. Last time I successfully able to send my bank details over mail and i received the acknowledgement also on 17th July2016. Now yesterday when we enquire again with your customer service about our money back then they said that they will get back to us in 24-48 hrs. And today we received a fraud call (from phone number [protected] ) claiming the product which we purchased from naaptol is owner company of that product. And they mention that we fall in lucky draw and won maruti suzuki and they were asking money from us also. I'm shocked how my details are leaked from naaptol and how they know all the details about us. Now today naaptol refused to refund our money back to our account and said only they will give voucher. My query is : 1) When will you refund our money in our account? 2) How my personal data leaked from naaptol to fraud complany? This is our worst experience with naaptol executives.

Sir,
We have given one order for 43 piece stainless steel storage set but unfortunately 2 parcels have been received which we did not ordered but ur employee are telling it can not be returned. We want to return this order which we have not ordered but received it. We want the return order number 24163995 and take other products. Very poor service by naptol

I had brought a 12 piece jewelry set but not even one of the set was good I'm not satisfied with ur products u people are cheating people
U people show different quality on television and delivery fake qualiwould like to vote only for flip cart in this case please don't fool people I don't want to give u people Single star what will u get by cheating people just money right but are you going to take those chested after death . U should hang ur self for cheating so many people

Wrong information is being circulated across TV channels marking the quality and number of pieces. When asked for refund then they marked that there will be no cash refund while they only accepts cash. Not sure if tax is being paid or not.

Customer representative always gives wrong information. Not satisfied with the product but still cannot refund as they are marking to refund a voucher which could be used only in Naaptol. Isn't its insane?

I have ordered product ''Set of 3 Bajaj Majesty Duo Induction Base Cookware - Black". from naaptol website.
First they deliver faulty damaged product. When i request for return they agreed about resending the product on Phone call on 30 May 2016. complain id: 15640711

Still I have not get the product. Customer call guys telling me you have to order another product of same price or wait to resolve some issues.

Product price is : 1599.00 + 199 delivery charges.

I have purchased one sewing machine from naaptol company recently.It costs around Rs.2500.But from the day one itself, it is not working.It is a brand new one.I contacted the company so many times.But they are not solving the problem.They are not willing to refund the money.I have to return the product from my own expense and i have to buy some other product.But i dont want any replacement or any other product.I need my money back with compensation.

I have ordered mobile phone o[censored]ni company, but the same has many defects, mobile charge ends within 15 mins, phone gets hanged every 5 mins, no voice when making calls or receiving calls etc. On repetitive calls to naaptol for returning the product, no executive is taking interest to listen to us and just making us fool by asking again and again the problem. Need serious action against them as they have just fooled us.

I have ordered intex 3g android mobile in naaptol shopping. But irecieved wrong delivery imean another product. My order number is 20422458. So i can inform to naaptol they said that return product to my naaptol. So that ican change and devivered to you. And i can return to their company on[protected] and my parcel reciept number is ca[protected]in. Till now no answer to naaptol company

I ordered electric insect and pest control machine (Pack of 2 pcs) against said order and delivery was got in the name of ms. Rita rathi, o.9 new police line, kingsway camp, delhi.9. Product was sent with six months warranty.

Unfortunately one machine was got technically faulted within a month and as per naaptol peoples the same was returned to them vide courier no.[protected] on 27.5.2016.

It was assured to me that i will get my product replaced within 7 to 10 days time.

After that a consignment no. [protected] of aramex courier was also given to me stating that my parcel is under said number will be delivered to me at the given address soon.

But till today i have not received the same back.

I am continuously requesting naaptol as well as aramex courier peoples for the delivery of product and everytime they both are saying the product will be delivered to me today. But all in vain. They are cheating their customers and making fool.

Kindly intervene the matter and get my product returned duly replaced and penalty may also be imposed on them for the harassment faced by me from the last more than 15 days.

Thanks
Kumkum sharma
[protected]

Hi,

This is regardingorder no. 23365109 for bsnl penta t-pad is703c with 1gb ram and 8gb internal memory with 3g via dongle - black, placed on 01 jun 2016.

I have received my order but damaged/defective product received.

From last 15 days, i have been chasing the customer care. But no response. Each time i am asked to call sales office and sales office asks me to call back customer care. Don't know when will this game ends.

I don't know what to do now...

What a pathetic service i have received from naaptol ua executives dnt have sense how to talk n dnt no to spk with respect wat a bull... That person over call started yelling wen informed him there would be no one at home so cud u deliver it to my store... And wen asked for name he says he doesn't knw... A person without identity.. Crap i would slap that fellow he is teaching me how to speak n how to behave and bloody that person tells me wen u cn spk so much english u dnt have sense to keep address handy... Who d hell he thinks he was talking to... I will sue him for that jst wait n watch

I have brought a tablet of SWIPE from naaptol which is not working a little, after we got the delivery, the next day it started getting swithched off after 2 to3 hours nd now it is totally off. When i was ordering it the dealer said that it can be exchanged if there is any problem in it but now when the problem happens the customer cares are saying that it can't be exchanged.
Now i want my money back or exchange the tab and give me the good one, otherwise i can complain to the consumer forum.

Caution: Don't believe in these people.
I have ordered Bedsheets in Naaptol on May 23rd, still i haven't received it and it's been a month. If i call their customer care everytime they tell some lies which i am not convinced. I was so irritated today morning when i called their customer care. The lady named "rinky" (maybe she might have lied her name) picked the call and talked so foolishly. I have never had a bad customer experience like this in my whole life. She was in a don't care attitude.And the fancy word they use everytime is "sorry for the inconvenience".
Because of people like Naaptol people are loosing faith in e-commerce products. I request customer not to buy from these people are they are worthless and they don't have responsibility to care for customer when they call them. Please consumer i beg you guys not to trust these people.

Respected madam/sir .I am T.Nagaiah i have ordered swipe konnect 4 neo by watching the advertisement in television.and succefully i have received my order but now i am not satisfied with it .it is running very slowly please take your mobile back and give my money .you people are giving fake advertise ments to attract people .finally we are (customers )becoming fools by purchasing naptol items ..so i want to return my order.so please take the mobile back and make my refund back

Have received faulty laptop on 14/05/2016 vide awb [protected] agsinst invoice 847467/dl/0214345 of 13/05/2016. The same was deposited for repair with datawind innovatins pvt ltd vide ticket no. 0518dl133598 on 18/05/2016.

After expiry of almost a month nothing received from the company despite of various phone calls.

Please look into the matter on urgent basis failing which shall be constrained to opt for legal action.

Ranjeet choudhary
#[protected]
[protected]@gmail.com

I have received swipe slash calling tablet with scratches on the screen on 30th may, 2016. I lodged complaint on the very same day for which i was told that they have given complaint to back and log team and in 4-5 days they will arrange reverse pickup from my doorstep. After which i have been calling them everyday and the customer care is giving me the sam reply. The order no. Of the product is 23266684 and the complaint no. 15633010, awb no.[protected] through a courier service m/s drive eneterpise solution ltd co. Dtdc courierand cargo ltd. Khasra no. 1226, rajokri village, new delhi 38. Address of the co. Given is: c/o naaptol online shopping pvt ltd., 13pl solutions, old no. B98, new no. B1331, new ashok nagar, near pandey medicos, new delhi96

On 25th may i order set of 3 indigo jeans from naptol on 25th afternoons i got my product then i see the ceap quality of product and call to customer care of naptol and said i want my cash back nd take ur product they replied that call to aramex correar company then on 27th may aramex employee collect that product from me nd give me a slip nd told me that give this bar code no. To naptol customer care . i just what they said on 1 june i call to napltol for cash refund then they answer that sir we didn't received the product in the wearhouse i said ohk the i call them on 3rd jaune they give the same reply then on 4th june they got my product nd on 6th they issue a voucher refund but i dont want any vouncher bcz i dont want to shop through naptol
After day i call daily or by skiping 1 day for my cash refund they always reply that u recievied the vouncher or we forwarded ur complain company will call u in 24 to 48 hours the hours not come till date on 12 i decided that tomorrow go to the naptol office i just go to the office given on the naptol site 3/305 girdhar marg, malviya nagar, jaipur in this address no office found nd oonly this is is a residential property on that time standing outside of that address i call to naptol customer care they said that there had no office in jaipurjaipur, company will open the office shortly. Nd of cash refund we will call u in 24 to 48 hours.
Kindly help