Naaptol Online Shopping Complaints & Reviews

I returned a product of naaptol and now naaptol isn't refunding my money even though they got all my bank details. I've been calling them everyday since a month for that and all they say is back end team will get back to me. But then no one calls. I want my refund. Ovais +91 [protected]

I purchased jaipuri rasai from Naaptol under order No.18282214. but there was huge variation in the quality of the product received and the product shown on TV. I called customer support for return of the product which they refused. Do not buy any product from Naaptol as all protucts are substandard.

Complaint number in the company: 12385788 Product bought: Pest Offense Product was defective and refund was asked for. It refused by the company. They agreed to replace it but we do not want the replacement. We asked for a refund or a credit note. The company are now ignoring phone calls and delaying the process.

Order No. 18134953 One of the Worst E- Commerce Website !! Ordered for Car Combo Package; and found that not even single product is of quality. Vaccum Cleaner which came in the combo had its plastic edges broken. My main Concern for the order was Air Pressure Pump, but when i went on long drive ; and felt low air pressure; I Found that the pump was not working. Because of this fraud company, even after buying the gadget, i was in trouble. After Calling them up, the Support stalf with an attitude made me wait on call for almost 10 minutes and then hanged the phone. I called them again and somehow managed to register the complaint.. I tried to post the review also for the product on their website..but they have not approved the negative review, Which means their reviews are fully managed . Today I received call from their end, informing that they dont care about emergency situations; Also they dont have any managers on floor to solve the case Such companies, who cannot value the customers satisfaction are bound to fall.

I had bought a product from naaptol called 'car combo' for Rs.3398 ( including courier charges for receiving the product ), but the quality and usability of product was so low that i had to send them back . for sending them back the product i had to pay more 600 Rs courier charges, complain no:12148398 order no:17623530. so now i am asking them to refund back my cash paid ie. of total 3398+600=3998 Rs but they are not agreeing, instead they have only given me 3398 Rs voucher and said you will get 600 Rs voucher soon ( its been 3 weeks i have not received yet ) . this means i have to buy two products now from them as we can't use two vouchers at a time, this is not done. Please help me to get my refund back or in extreme case get me only one voucher of Rs 3998, so that i can buy only one product .

Order no:[protected]. Awb no:- [protected] My contact no:- [protected] [protected] Aramex pick-up request number:-j296a65. Aramex reverse pick up date is :-04/11/2015. Please refund my money as soon as possible.

Sir, plz check i am not happy your product plz replace your product order no. ...17806442, compliant no . ... 12424454 a am ask your costumer care employ prashant and rajesh but he say not refund this product so plz check my problem and needfully answer. Anil Patel [protected] Jabalpur (M.P.)

I have ordered for 43 Pcs stainless Steel Storage & serving Set.I got the product on 13 Nov 2015 with the Invoice No847216/DL0178811/[protected] and TIN/VAT Regn No: [protected] CST NO:[protected] CIN NO:U74140DL2009PTC187947 and the order Reference No: 17991941. I have requested for a return and the complaint No is 12362302. But after that no further steps were taken by the company.

Client no: [protected] Order number: 17887462 Date of order: 6th Nov 2015 the present product was replaced for previously order product i.e gents shoes. It was returned because the quality was bad. The present product is 'five piece set of nonstick cookware set' Item no. 10104. Iw is packed in a simple cardboard box with no packing and on opening we found that all the handles of the utensils were broken and the utensils also dents. On contacting the company, we are being told to sent it back and that we will have to bear the courier charges. Already we have spent 300 rs on the delivery charges of the said product and we are expected to spent more for being sent a faulty product. We would not like to pay for sending the parcel back and we would like a refund of our money. the company is not ready to refund and this is our first deal with Naaptol and this is the third time we are returning the product.

Purchased VOX DV20 mobile phone on 25th oct by phone booking, received the mobile within 3 days of booking opened found product was old, after inserting sim card phone worked for one day, from second day phone touch screen was not functioning, called online naaptol cutomer care several times no response just they are time passing I spent for more Rs.100 for mobile bill for calling naaptol apart from product cost of Rs.3400(including delivery).Total waste of money.

We have ordered the said product to naptol - and received on Item No. ID 7145,
At the time of order they promise to give Gift Voucher with the product, But it was not provided at the time of delivery.
At the time of order they did not tell any freight charge. But they charged extra 398/- charged for the deliver the item from Jorhat to Nazira.

2 prepaid orders to naaptol.com order id 17200442 & 17215120 date : 03 & 04 oct. 2015 product still not delivered on date 02.11.2015 (even after 1 month). i tried many time to contact customer care but they didn't response in positive way. they answered like foolish. some of them are written below : 1- we don't get your payment so why this happened. My ans : i make payment by prepaid method & i have mail & sms & bank details also for this you can't say this. 2- we delivered your product on 12.10.2015 but now we don't have any idea where is your product & we can't provide you any details. My ans : why you can't provide product details after 12.10.2015 ? why you don't have tracking system of courier ? who is responsible for the product delivery. naaptol or me (buyer) ? i think naaptol. so please deliver my product as soon as possible. yesterday i was asking about refund/ cancellation of order & the customer care executive says naaptol can't help me about this. i have to wait to wait for 2 more days as he says every time. or you (customer) can do anything possible from his side as like waiting, going to consumer forum or anything he want. by vishnu kant gupta [protected] jaunpur (uttar pradesh) pin 222002

Sir
I have bought a Mini Silai Machine with Thread Set from your site which i found not working properly so complain it on +[protected] they changed the machine and the machine which i get in return it is also not working my complain no is 11532590 and order no is 15979615 . Now when i ask them to refund my money back they are not returning it back to me, it has been over one month and i am not getting any solution and proper response regarding this matter, which is not good for a prestigious company like you . So it is my request to you that please look in to this matter and return my money to me as soon as possible .If you want to talk to me please call me on [protected], please do not call on any other no

Thanks


Nitesh Vashishtha
[protected]

I parchased two roti maker ordered from naaptol .and paid whole amount.when i recieved obe was brokage.i call them and send back the broken one.but last two months i am calling them everyday they are making fun with me and my father.neither they send new one nor the money.

I have bought a vbera mobile from naaptol online shopping.and they sent me a damaged product.and after complaining of that they told to send the product to them back for which courier charges they were supposed to pay but they have not paid yet and then they sent a used mobile in place of it...now they asked for again sending ne the product back to them.

I purchased order No. 17283240
Brother DCP-7060D 3-in-1 Mono Laser Multi-Function Centre with Automatic Double-sided Printing DCP-7060D

Dt. 07 Oct 2015

Before placing the order, I called up customer care number to ensure that they have the product in stock and the support guy told me sir place the order we have printer in stock, if we would not have printer in stock you will not be able to place the order.

Considering his words to be truth, I placed the order on your website and made the immidiate payment of Rs. 10, 348/-, wherein at the same time I was getting the same printer in 9, 800/- from Industry Buying and 10, 500/- from Ebay and Amazon Rs. 10, 200/- but I chose Naaptol this time and it was my biggest mistake.

After placing order the date of Arrival was showing 16th Oct. 2015. but after 5 days it became 17th Oct. and every day it went on increasing 18th Oct., 19th Oct., 20th Oct., 21st, 22nd, 23rd, 24th, 25th, 26th & today morning as i opened my delivery details it again went to 27th Oct. 2015 now 28th, and today is 20th Oct. 2015.

I am calling customer care daily from 12th Oct. 2015. and they keep on saying it will be despatched today and no information is provided further (this is really disgusting and very unprofessional)

If I dont receive my tracking details which could be tracked online for delivery by today. I will post this entire matter on all social media walls facebook, twitter, whats app everywhere that you people take payments capture it and dont make deliveries.

this is height of frustration that after buying the product we need to "BEG" you for delivery. I had to make the payment to my credit card account and even the surcharge for this deal.

I am demanding my refund, now I dont want product from such a bad company website moreover they did not provide delivery on time 16th Oct. I want refund and inspite of my daily calling they are not refunding my money.

Manish Bakshi
+91 [protected]

I received your naptol product roti maker order no. 17318640 against the payement of 2398/- above product are not working properly as per your tata sky adverstiment the complant No. is 11878457. i already pay 400 rs extra for courier charges. So please send your company person or vendor within 7 days at our home address for received the product & pay me amount that i give at the time of delivery if your company naptol not take any action within 7 days . so i will take legal action against Tata sky add. & anmol agency and Naptol company.

I prbin k v watched your avt. in malayalam channaldated 29/08/2015 and ordered multi purpose tool kit( like driling machine, adjust, cutting plair, scroo driver set, stripper, exo, driling bit, etc);order16520259.and i got only driling machine i pay 3398/- so i complaint aganist this forgery on naptol(complaint no:[protected]they ask me to resend this product . there is no feedback . i want to my cash back

Hello Naaptol, I am totally upset with the product I have received. Its a fully damaged product. I can see scratch marks on the inner walls of bucket. And more over, when I poured water in the bucket, it started leaking heavily. And when I checked at the bottom of bucket, the out outlet piece was broken. God knows whether they have delivered a fake and second hand damaged product from a scrap dealer. I can see the seller name here as Alpha Radio and they have even given a 6 months seller's warranty, but I have little faith in this seller and naaptol now. Naaptol should completely de-register this seller right away. I just need my money back or replace my product with a proper one as soon as possible.

Thanks, Saswat Behera
Mobile: [protected]
Order No. 17140608
Product Name: New Portable Automatic Car Washer
Sold by: Alpha Radio (Naaptol.com)

9th Sep i received this product, Adepetr is scrap foot padal also scrap Sewing Machine Stitching making Proper i m very feeling bad i called Naaptol help line, same send return, we will provided return cash voucher Same i return thru Aramex Courier Aramex Tracking no. [protected] My Ref order no. 16689682 complaint No 11481696 they alsredy received on 5th Oct 2015 but still they are send return cash voucher they are not return my money