Naaptol Online Shopping Complaints & Reviews

I book a order no 16030120, and receved my order but when i use these instrument these are not working, i call to naaptol cutome care no many time but he says that we got ur complain and he give me complain no .10995904.but there is no action, i request to all consumer that nobody purchase to naaptol any thing this is fraud company, they want to make fool to all human.i call ccare many time and told him to return my money but no action.this is vary bad impration to me.

My order no is 15875151. I got product on 04/08/2015 and i received used mobile phone. mobile box was already open and there was also a seal of naaptol service center which had repaired at vox service center. touch screen working very badly and many scratches there on screen and back side. and all accesories was in torn polithine opend seal. Naaptol is cheated company. i got used defective mobile phone. mobile was already having many pics and recorded voice of date 13/06/2013 and now naaptol is not refunding my money in cash. very very very cheap worst company ever.never buy nothing from naaptol.

I Have Ordered mobile phone from naaptol VOX DV10 16 gb memory capacity It Was Defective, but after replacement product sent by them is very different from the original one, the product is old model now 4 gb memory capacity. when I asked them Since then a 4 to 5 days have passed no action have been taken against it.I Think They Are Cheating Me . I Went to complaint to higher authorities .But No Use.

I have booked a Coloured Roti, Khakra & Pizza Maker with Atta Maker + Free Hotpot @2773 on dated 03/07/2015 having order no.15444863 which may supposed to delivery on 15/07/2015 but instead of that they have delivered on 22/07/2015 and that is also without any intimation us the reason of the delaying. Above all they had delivered us the damaged material (Roti Maker having a dent and a breakage in its screw part). when we have complaint (complaint number[protected] dated on 22/07/2015) about the recieved goods they asked me to send it back to their Delhi warehouse and after recieved that product then only they will replace me with a new one. I dont know even what again they will send back to me. i have asked them send a fresh undamaged product to me and take their damaged product from me, but they are not willing to do that.

Hi Sonia here from Faridabad, I have received goods vide order no 15422466 on 04.07.2015 & Paid 2300 INR on COD . But I have returned the same goods on 05.07.2015 . Till date I have not received my payment back or Voucher for same value to take other items . Looking forward reply & action on same mail from your side to avoid consumer court . My cell No [protected] or [protected]

I am having to face while dealing with your members of staff and ordering from Naaptol and this is not the first time I have had such experiences with Naaptol. I have ordered for an LED projector on the 28th June and was delivered a faulty product within 3-4 days. Upon having several conversations your customer service adviser "Favoured" us by agreeing to replace the faulty item. After a lot of delay (4 days) pick up of the faulty product was arranged and then after a week we received a replacement and surprisingly there is a mobile phone (not surprised) in the package which clearly states LED Projector. After a lot of hassle your member of staff promised to call back in 24 hours for resolution 4 days ago, however, no one bothered to call back till now. I would like another "favour" from you by having my money refunded so that I can end this really inconvenient relationship with Naaptol for good.

i purchase swing machine last 2 months before i complaint the next day machine is not working. nobody come today on words. i will complaint every 2 days told your person come our person 24hr to 48 hr but still nobody come and check the machine . pls give me my money and take your machine

As per your advertisement on TV, I ordered for Luxury Queen 7 Designer Double Bed Sheets with 16 Pillow Covers (8BS12) on 25 Jun 2015 for Rs 2, 999/-. But Items received on 02 Jul 2015 with 01 No extra designer bed sheet but not of that quality and brand whatever we seen in advertisement. Therefore, the above items returned back on 06 Jul 2015, but the above amount not yet refunded despite of repeated telephonic calls made to naaptol.

In view of the above, Please make necessary arrangement to refund my paid amount as early as possible.

I had placed order on Naaptol 2 sets of 7 pakistani dress with lace of Pakhi brand and they send me varshia brand with full 100% polyster meterial. After wrong merchandise product i asked them to refund my money they don't want to refund the money and they said they will issue the voucher of the placed order amount. I believe thats very good trick to fool customer take the money on showing something and sale some scarp meterial product then customer not setiesfied and you ask to refund they will made you cry. I was really wonder during sale naaptol customer care tollfree they speak very politly but when it come to refund they speak very rudly and also misbehavie and they try to explain that they are very honest, respective and you are very wrong and you don't have knowladge of product buying. I talked to senior executive and he trying to explain that Pakhi and Varshia both the same product and if he wants to breif it take entire day, , My question to Naaptol why you don't disclose the product meterial quality on your website?? Why you mentioned other brand name?? Why don't you refund payment on wrong merchandise instead payment voucher. I would suggest all customer who go for online shopping don't be excited online or teleshoping offers or schems because they never disclose correct information or meterial details and once you paid you trapped. I really don't understand what kind of system or rules defind in india on comsumer product sale you show something and sale other thing then customer once they paid it got traped and then they force you to buy alternate product.

Order Number:15089592 Complaint Number: 10353140 My parents who are senior citizens ordered 6set of Sarees worth Rs. 2898, while ordering they confirmed with the customer care executive what happens if they dont like the product and the CCE said the company would take the product back without any questions and will refund the money. So when the product arrives my Mom checked the sarees and she didnt like it as it was very poor quality material it wasnt as it is showed on the TV. We immediately called the CC and asked them to arrange for a reverse pick up. They said they would arrange for a reverse pick in 3-4 working days. This incident took place on 17th June. Its 10th July today and no one has yet come to take the reverse pick up. We keep calling the customer care department every 2 days and they give us the same stupid answers. All the customer care executives are so rude in talking and have no customer service etiquette at all. I would request everyone not to buy any product from NAAPTOL they have low business etiqutte and not customer oriented at all. I am formally going to complain about this behaviour on the government websites too. Please beware of this fraud company, You would end up wasting your time and money calling the customer care all the time.

My name is suman ordered no.15177659, I placed d order roti maker it took around 7days. When we opened the roti maker box we surprised it was low grade plastic handle and full of scratch steel. I returned the product on same date and asked my money back, they denied to return. They gave me the voucher instead of money amt of Rs 2400. Again I placed the order on 2nd July wrist watch amt of Rs 2500+ 100 shipping charges after I went the market same watch I was getting Rs 1500 so that I canceled the order. Now today is 1010th july I didn't receive any voucher or cancel product. I called to customer care they don't have any information about this. Is it scam they guys doing scam. Please take the action against them as soon as possible. I'm sure they cheated with many people.

dear mr/ms we have ordered 6 Sarees, as these sarees material were not good we have returned back the sarees to them. Total purchase cost 4000. Till now we have not yet received the refund amount. please kindly take the complaint seriously.

mail id:- ajay.[protected]@gmail.com mob.no.: or [protected] i Parch age A mobile that was very very bad. they gays sand new mobile with old battery. it was new experience. with me. they understand me a fool, really i am a fool. because i believe on naaptol. next time i tell to my all my friends do not Parch age any thing from this site...very .very .very .very .very.very.very.very.very.very.very.very.very.very .very .very .very .very.very.very baaaaaaaaaaaaaaaaaaaaaaaaaaaaaad.

I have received Bacca Bucci Boots on 30.6.2015. I AM REALLY UN-SATSIFY WITH THE PRODUCT. As mentioned it’s not a leather boots. Very bad quality of boots. My am requesting you to refund my cash. I am really sorry to say this I don’t want to buy anything from NAAPTOL. My complaint number:[protected] Order number:[protected]

hi, i received this product yesterday[protected], It was ready to use but after four hours of my try it was able to stitch . I call ed customer care number two times but no technician would attend my call, was very disappointing . please my humble request to replace the product or refund my money . please collect the product . i packet it and kept ready . I would be glad if you would substitute any other item in place of this ( 8 pcs coloured non stick cookware set). thank you and kindly get back to me . sandra nunes

Order no : 14943378 date: 04/06/2015
Customer name: dr. Satyajit kanungo
Customer address: plot no-3420/2117, phase-1, jyoshna vihar, bhanpur, cuttack-11
Pin code: 753011
Mobile no: [protected] and [protected]
Product description: mini sewing machine. Alpha radio
Merchant name: naaptol
Default reason: not stitching properly the needle is not picking the thread of the bobbin so stitching is not possible.

Dear Sir In television, Naaptol was advertising a Set of 70 pcs of stainless steel kitchen set for Rs.2999/-. After seeing the advt. I called Naaptol in the mobile no.[protected] and booked the set of 70 steel pcs on Cash-On-Delivery basis on dt.[protected]. I received the packet on dt.[protected] thru Blue Dart Courier service. After opening the packet I found that there are only thirty seven pcs of various sizes. When I contacted the Naaptol team and told about the shortage in the number of steel sets, I was surprised by the reply given by the representative of Naaptol. He told me that I have to count the number of steel sets with their covers. That means one utensil has to be counted as 2 including its cover. If this the fact, why the persons advertising in the TV are not making the fact clear and hiding the fact. This is a clear case of cheating, and I want the matter should be taken to consumer courts to penalize the company as well as the persons who are advertising the product, so that other consumers do not fall prey to the cheating companies. Thanks, Ajaya Kumar Biswal, Mob No-[protected]

Dear sir/mam I have purchased of scottish club sunglasses from naaptol and i have faced the problems these products are not geniune, i have return these products to naaptol and request to refund my amount which was credited from my credit card. Now they said me your refund process is not to be completed because our policy is provide you a cash vocher no. who used only this site not provide your refund. Please process my refund My order no. 15126787 Amt. 1248/- i have already provide all details to naaptol regarding this problem Hemant Bharti [protected]

my order no. 15249114, your mobile set alredy MF Defective, disply every time on, mobile shutdown disply light is on.four fifith time your complaint your company for mobile but you no care. you FROM:- VEENA SINGH, C/54, 'C' BLOCK BHULI NAGAR MOBILE NO. [protected]

Sir I am SAIDALAVI.P.M I have ordered for something (An equipment for exercising) over Tel.No.[protected] on COD basis and ASKED to be delivered at THE PUBLIC SERVICE COMMISSION OFFICE, DISTRICT OFFICE, CIVIL STATION PALAKKAD, PALAKKAD DISTRICT KERALA TO ONE MISS;.SABITHA KK, SECTION OFFICER, Unfortunately, today the POSTMAN turned up and ordered her to collect it from THE HEAD POST OFFICE PALAKKAD before closing hours Earlier, I had puchased a SEWING MACHINE on COD basisi from your naaptoll.Which was delivered to the same person mentioned above at her OFFICE, and not by collecting it from any POST OFFICE Hence I may express my inability to collect it from any POST OFFICE. So please deliver it on DOOR DELIVERY at the above mentioned office address Thanks Yours faithfully Saidalavi