Claimed

Naaptol Online Shopping Complaints & Reviews

www.naaptol.com

3.2

Updated: Jul 4, 2026

Complaints 2341

Resolved

1472

Unresolved

869

Good! Naaptol Online Shopping values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Naaptol Online Shopping step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to Naaptol Online Shopping

Having problems with Naaptol Online Shopping?

File a complaint and get it resolved by Naaptol Online Shopping customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Online Shopping

Naaptol Online Shopping

Naaptol Online Shopping reviews & complaints page 64

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Mumbai City, Maharashtra

I have ordered and paid for item on 14 Feb, till date I have not received any product though I have paid, In between I called customer care executive, he told me, naaptol can not ship the product to Pune, requested change address, mean time he sent another order to me with COD option, I returned the same as I already paid for it. Now I want to cancel my order, but they are saying no. kindly help

Naaptol Online Shopping customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Khordha, Odisha

I made order to Naptool vide order no.12998901 and got product item no.id.9772 on payment of cash Rs.1298/ on 11th Feb and on opening of the packet, I found that the product was very poor quality and was not worth of its price. Just after one hour of receipt of the packet, I made complain for reverse back of the product and to refund my cash back over telephone to the company. I was assured for immediate action but there was no respond .On my repeated telephonic requests, the company provided me the phone number of one Aramex courier with A/C no.50614601 and pick up no.G 147143 on 14 th Feb and advised me to contact the courier service for reverse pick up. From 14 th Feb I was repeatedly contacting the courier service in no.[protected] and forb the last ten days there was no response either from company or the courier service. From the invoice of the product it was seen that the vendor was the local one and hardly it may take some minutes to collect the parcel but regret to note the long silence over the matter. Pray and solicit an early and positive action in the matter.

Naaptol Online Shopping customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Angul, Odisha

I have brought one Mini Silai Machine, but it doesn't work, then I called to customer care, he told me to refund my product and I will get my Coupon Voucher worth my product price, after refunding I got the coupon no, Now when I was ordering a mobile my transaction failed, then I cancelled the order, when I am trying to reorder that mobile it says coupon invalid, then again I called to customer care he told within 24 hrs my problem will be solved and he will call me, but he didn't call. Again i am calling he is saying that my problem will be solved in 24 hrs and he will call me, but he didn't call. In this way I called him 5-6 times. But my problem didn't short out. Almost one most has gone but no reply. Complaint ID on Naaptol - 8880085 Against Order no.[protected]

Naaptol Online Shopping customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Respected Sir/ Madam, I want to inform you that I placed a order no. 13178270 on dated 18/02/2015 a mobile model vb x9 and received on dated 19/02/2015 but when I see this phone after back in my office and start this mobile the mobile is not working properly mobile screen touch is not work properly and mobile battery back up is not more then 20 minute I call in the head office on .[protected] and told him about my complaint and request to return back the mobile but the mobile attendant give not sufficient answer to me and says technician call you after 48 hour. Company gave within one week return back guarantee but naap tol head office not take back mobile I want return back mobile to the company. Kindly look into this matter and return my mobile as per the company process.other wise I write to the consumer court .my complaint number is 8978346.on dated 19/02/2015 in the evening. Thanks With Regards sanjay verma Mobile no. [protected]

Naaptol Online Shopping customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Surat, Gujarat

My Self Shaikh Yasar and we had ordered car Jack Combo online naaptol, ordered no. is 12917356 and received on 6th Feb. but unfortunately material what we had received was in non-working condition. We also called to customer care but no one responded.

Naaptol Online Shopping customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi

Hi sir, I received my product from naaptol one month back which was defected. Their courier service aramex received that parsol on 4 th February but till now they did not handover that parsol to naaptol and whenever I asked them they said that courier number you received from courier guy that is wrong and we are not able to track that delivery . Sir, please do something because they had took 1800 Rls for that product and I was asking about my money back. Please take strong action against them so that I can get my money back. My order no. Is 12684099.

Naaptol Online Shopping customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mysore, Karnataka

order number 12601754 was delivered to us on21st of jan and as it was a defective product and the table mate had no cup holder therefore we filed a complaint agianst it and it was replaced by the authorty on th 10th of february . but the tablemate again is a defective product, it doest have a cup holder also. so plz refund the money or give us a proper, perfect, quality product!

Naaptol Online Shopping customer support has been notified about the posted complaint.

View replies

A

aryandiwan1

Apr 13, 2015

I had a worst experience shopping with Naaptol. I had ordered one mobile phone 'Datawind Pocket Surfer 3G4' on 6th April 2015 and my order number is 13942560. The problem is that the same mobile is not getting on from the very first day of delivery. I called for the same in Customer care on number [protected] but not getting any satisfactory answer. They told me to contact service center and they gave me the address of Lucky Communication. I also visited on the same address but the concern person is saying he is not working for them. I again called to the Customer Care now they are giving me the address of one more service center which is in Ambala. What you are trying to show me that I did a mistake by purchasing mobile through Naaptol. This is the first time that I purchased something from you people and I got cheated in the very first time. This is the way you are running your business. You cheat people by your attracting ads. It’s my duty to roam around in India in your service center for the checking of my new mobile after paying the full amount to you. You delivered me a defective mobile. I would request you to change my mobile as soon as possible. If you will not take my request into consideration I will file a case against you in the Consumer Court.

Name: Kamlesh Kumar
C/O - M-TECH Industy, Desi Turner Sanjay Colony Sec-23 Land Mark Near Masjid Faridabad Haryan Pin-121005
Phone No - [protected], [protected]

Datawind Pocket Surfer 3G4
Item: 9865
Quantity:1
Order No:13942560
Sold by Tablets investments India private Limited.
Invoice no: 847467/DL/0004599/2015-16
Order Reference:13942560
TIN/VAT Regn No: [protected]V
Courier Receipt No:[protected]

Telebuy.in / RP Telebuy Skyshop Customer Care

from Chennai, Tamil Nadu

Apr 29, 2016

Dear Customers,

Greetings from Telebuy...!!!

We have gone through your complaint . We regret for the inconvenience caused. We request you to register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in http://www.tbuy.in/index.php?route=information/customer_care. Incase of any escalation please contact me directly in[protected] / [protected].

With Regards.
Ajay Kanagasabapathi,
Manager - Customer Care.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka

Placed an order 11990010 on 08-Dec-2014.But when it got delivered, i found that t-shirt size is not correct. So i made a online complaint through naaptol site only. Raised complaint of reverse pick up not have done and still not arranged after 3 months despite calling again and again, and they mentioned in complaint id-8209026 on 18th Dec 2014 that complaint has been successfully resolved. Again made a complaint at the customer care executive on Jan 2015 that please arrange a reverse pick up but they registered complaint but later after two weeks i come to know that that complaint was also closed without any resolution. 3rd time i again made a complaint for the same reverse pick up still the same result. Finally, after fourth attempt i got a call from naaptol that you haven't send the product to us. We have been waiting. I can bet you that they didn't told to send the courier to their address. They mentioned that aramex is the courier company which will do the reverse pick up for naaptol, i don't have to worry. Now they are saying neither they will return money nor they will arrange any reverse pick up. This is seriously cheating and fooling consumer.

Naaptol Online Shopping customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Rewa, Madhya Pradesh

I make a payment for order 12939887 dated 04/02/2015 by the mobikwik wallet the amount debit from wallet but order not conformed.I complain mobikwik costumer care he said the payment is sussesfull transfer that end. and naaptol costumer care said that amount not reach them but I make that payment where is that money.conform that order or refund that money.

Naaptol Online Shopping customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Coimbatore, Tamil Nadu

Shipment Details Shipment Summary Shipment Number: [protected] Pickup Date 12/03/2014 Shipper Reference Current Status: Delivered Delivered on: 12/19/2014 10:28:00 AM Delivered to: stamp For inquiries and amending delivery instructions about this shipment, click here to submit a customer care request or contact origin office at:+[protected], destination office at: +[protected] Time values are local to the service area in which the shipment checkpoint is recorded. Shipment History Location Date Activity Rithala, India 12/19/2014 10:28:00 AM Delivered - stamp BIJWASAN, India 12/18/2014 12:24:00 PM Out for Delivery Delhi City-Main office, India 12/6/2014 10:14:00 PM Received at Operations Facility Delhi Hub, India 12/6/2014 2:30:00 PM Departed Operations facility – In Transit Delhi Hub, India 12/5/2014 12:10:00 PM Received at Operations Facility Coimbatore Branch, India 12/4/2014 11:54:00 AM Departed Operations facility – In Transit Coimbatore Branch, India 12/3/2014 7:32:00 PM Received at Origin Facility Coimbatore Branch, India 12/3/2014 7:32:00 PM Record Created Shipper Receiver 641012 Tamil Nadu 110038 Delhi Gandhipuram (Coimbatore) A F Rajokari India India Shipment Details Origin India / Gandhipuram (Coimbatore) Destination: India / A F Rajokari Service: Shipment Type: Overnight (Parcel) Pieces: 1 Description: SAREES Weight: 1.28 KG

Naaptol Online Shopping customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh

Sir, i have purchased a datawind 7C+ through order no 12707670, i have received the system on[protected], from the date of delivery the system is completely dead, i made several complaints to the customer care but they are not giving the proper response, i am not satisfied with the system please replace the system with the new one, for replacing the system the customer support told me to return the system with our own expenses and the expenses incurred would be remitted in my bank account, please give me the conformation regarding this issue my mail to my mail id [protected]@yahoo.com and my mobile number is [protected]. Order No 12707670 Invoice No: 847467/DL/0019086/2014/2015. IMEI NOs [protected] and [protected] Please see that the system is exchanged with the new one. Regards Shilpa

Naaptol Online Shopping customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Meerut, Uttar Pradesh

my order number Order ID : 12917468 Product : Davie Jones Full Sleeves Faux Leather Jacket For Men _JKT02 - Tan JKT02 Seller Name : The Gallardo i have receive my order and i am not satisfied with it . i want to return it back to you . kindly send your courier man to receive this order back and i dont want to place any other order. i want money back in my account

Naaptol Online Shopping customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Surat, Gujarat

Dear Sir I have received a Datawind Tablet 7C+ on 27.01.2015.My order No. is 12745819.There is a multiple problem in Tablet like Sound, Video and Camera quality is very bad.Same day, I have raise a complain to refund or exchange this due to issue But I didn't got any solution.Everytime They transfer the call to another team like Costomer care to Technical Team to Audit Team But still not got any proper team or Helpdesk. Call id[protected]Date-28.01.2015) and 8788159 (Date-04.02.2015). Consumer Reference No:-568929 (Complain to Consumer for not supporting). Regards Nadim Akhtar [protected] Address:-216 Mahaprabhu Nagar Society Limbayat Surat-394210

Naaptol Online Shopping customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Dear sir CEO, about this moblie your executive words are it will not hang but from 1st day there is same problem i facing please change it i have purchased your this mobile from naaptol and it it is not showing 3g network also please change it order no[protected] Address - House no. 70 Nezam Nagar unpertiya Udhana surat Gujarat 394210 Regard Md Asraf Ali Mo. - [protected], [protected]

Naaptol Online Shopping customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Thane, Maharashtra

I am reshma surve behalf of rajendra baburao surve. My father purchased new mobile phone from naaptol : Order no: Order no[protected], product- vox 4 sim touch & type dual camera mobile cum camcorder- dv 10, sold by: Alpha radio . This product is not at all working properly as per commitment of company by advertisement. And call center at the time of porches. We already launched complaint to company for same. But they are not at all interested to solve problem. Company mail as stating that they will pick up product from home for service in 7 working days but not one visit us even after three weak. We are already handover mobile to company. After that they are not response to us about anything . we call many time on call center. We want money back. Requesting you help us for the same. Contact detail: Reshma surve Mobile no:[protected]/[protected]

Naaptol Online Shopping customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh

I have purchased a vacuum cleaner in Dec. 2014 and as it was defective, I returned it and got a confirmation plus assurance that the amount would be credited in my Bank account for which all the details were taken mid of Jan. 2015. Even after calling them so many times, I receive the same story which is that it is UNDER PROCESS. I have even sent an email to the CEO but am yet to receive a response in this regard. Whenever my wife used to call to do the follow ups, the cust. care. reps. used to ask her to speak only in HINDI and when she insisted that they need to speak in English, immediately they used to disconnect the phone. This I feel is more like discrimination/ harassment because a customer cannot speak in Hindi but also towards a WOMAN. I feel that some action needs to be initiated against Naaptol for these kinds of defective products that they are selling as well as for the behavior they follow talking with customers. Thanks, Chandrashekar S Voice: +[protected] [protected]@gmail.com Order #: 12198308

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ghazipur, Uttar Pradesh

Ref Ref COD oreder no 12120744 bacca bucci leather boots -5537 Cost-1199/-vendor Natraj Traders, Gazipur, Delhi . above boots boot not received as per discribed in Add of Naaptol online shopping it is not a leather boot nor a like 1200/- cost type boot it is like a road chhap boot. I want to reuruned it but not yet recieved any reply by Naaptol. So far

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Howrah, West Bengal

I ordered 3 shirts combo from Naaptol on 21st January, 2015 by paying the full amount of Rs 1698 by Net Banking. Order No: 12690178. Naaptol sent me an SMS on my mobile [protected] that the product would be delivered on 26 th January. But it has not been delivered till today. I called customer care, but they are not giving any satisfactory response. Please deliver the product immediately or REFUND my money. Dibyendu Chakraborty [protected]@yahoo.com [protected]

Naaptol Online Shopping customer support has been notified about the posted complaint.

View replies

D

dibydoc

from Chandigarh, Chandigarh

Jan 31, 2015

Are you cheaters?

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal

Please do not buy anything from this bloody company they are bunch of cheaters, I purchased shoes from naaptol.com but when i received the product it was damaged and the size was not ok. Then i ordered for one combo pack then these bunch of [censored]s again cheated me and not sent the compete consignment please do not buy any thing from these [censored]s.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

I rohan k gawade orderd Soundmagic PL11 headphones on 4-4-2014, order ID=8804725... current my product is not working properly... Warranty of my product is 1 year (As per Warranty card given by Soundmagic with the box) but naaptol ignoring my request by saying that my product has only 6 months of warranty but i shound get warrenty of 1 year...

Naaptol Online Shopping customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines