Naaptol Online Shopping Complaints & Reviews

Dear Sir, I have received the parcel on 3rd April opened and show the product mentioned is defective. On line complain has been registered but so far no action has been taken. The details are as follows: 1. Order No: 13771157 2. Complain No: 9463895 3. Bill No: [protected] 4. Account Code: 50614601 5. D 04946B I hope you will take some immediate action and replace the same at the earliest. Regards Elizabeth

Registered a complaint on same day of the receiving of product and asked to return the same. I got the product on March 31, 2015 and registered the complaint same day. The executive told me a courier boy will come to pick up the product. Now executive is saying no complaint registered and product can not be returned.

DAER SIR, MAINE 14 MARCH 2015 KO TV VIDEO GAME (DELHI HAAT EDUCATIONAL COMPUTER TV GAME WITH MOUSE) KA ORDER DIYA THA JO MUJHE 17 MARCH 2015 KO 7.30 PM PAR MILA THA GHAR JAKAR CHALAYA USME 3 TARAH KI PROBLEM THI JOYSTICK, KEYBOARD KE BUTTON AUR SOUND KI. MAINE PHONE PAR NO. ( [protected]) PAR COM. KI LEKIN AJJ TAK MERI PROBLEM SOLVE NAHI HUI HAI. AB PLZ MUJHEAPNA 100 RS. REFUND CHAIYE MAINE UNSE KAHA TO MANA KAR DIYA JABKI ISME LIKHA HAI PAYMENT ARE REFUND KA OPTION BHI HAI PLZ HELP ME MY PAYMENT ARE REFUND THANKS YOU SIR HIMANSHU MITTAL [protected] MAINE PRINTOUT BHI ATTACH KIYA HUA HAI

sir mene naaptol s ak mobile order kiya tha order no[protected] and complaint no-9432615 SWIPE COMPANY KA CONNECT KA BOOK kiya tha muje 31-March ko ghar p dillwared ho gya tha. uske bad Usme Dikhya gaya tv Add ka koi bhi future Nahi mil paya main is mobile se satisfied nahi hu main us mobil ke badle naaptol se koi bhadia futures wala mobile purchase kar loonga pls sir muje y mobile cheng kar k duska pis diya jaye ni to sir aage s ap k yah s kbi shoping nhi ki jaye gi ANUP KUMAR DHANBAD (JHARKHAND) [protected] [protected]@gmail.com

i have filed a complain on 31 march 2015... after that i had received a call from naptol team saying that u should return the product and we should refund you the money which u spend... sir if i return the item what about my courier charges which i had paid during purchase as well as during the process of return... pl guide on this ...

I have purchased the mobile phone from naaptol VOX DV10 order no. 13407292, but whatever product they have shown in tv by them is very different from the original one, the product is completely useless and it is a trash in the name of product. If the product price is itself Rs. 2999. How could the charge COD 300 to 500 rupees for the delivery. When the claim to be the cheap selling product company. I will compliant to higher authorities and will drag them to consumer court as well.

I HAVE ORDERED A ROTI MAKER FROM NAAPTOL BUT WHAT EVER PRODUCT THEY HAVE SHOWN IN TV AND THE CD PROVIDE BY THEM IS VERY DIFFERENT FROM THE ORIGINAL ONE. TILL THE PRODUCT I HAVE RECEIVED I HAVE TALK TO SEVERAL TIMES WITH THEM BUT THEY JUST HOLD MY LINE FOR MORE THAN 15 MINUTES FOR VERIFYING THE DETAILS AND NO POSITIVE RESPONSE HAVE BEEN MADE FROM THEM TILL DATE. PL HELP IN THIS MATTER FOR WHICH I WILL BE GREATFUL TO YOU SURAJIT DUTTA

2 boxes in the 70 pieces kitchen stainless steel set are broken on sides. The steel was so cheap and the lids are very loose. The product quality is very cheap. Please take this back and replace the utensils ASAP. Naaptol is giving false advertisement and not up to the standard. A very bad experience with Naaptol.

The consignement Order Id:13550505, dated 13th March 2015 which was supposed to be delivered by SafeExpress Surface Via AWB:85887826, has failed to deliver at destined location at Siliguri, West Bengal, on the due date as on 16 th March 2015 as per sms.On 18th March, a delivery boy has insisted me to receive the consignment as he is out in the same location for delivery.I agreed and told him to wait as i am out to collect the consignment.However, within 1-2 min, he called me 3 to 4 times asking my whereabouts . Extremely annoyed at his behaiviour, i asked him to wait as i am nearby . He, further Insisted me to tell him the approximate time of wait i.e be it 5 min, 10 min or 15 min.When i reached the cab on which he was sitting and expressed my disappointment, he asked me to forget about the matter and asked me if i would like to collect the consignment or not ?He didnot even pay heed to the arrongance that he has displayed and instead of apologeting he argued with me and told me ' nahin lena hai to bolo, mujhe aur jage jaana hai'.I am disappointed at the kind of service the delivery boy has offered and outrightly rejected to collect the shipment and vowed to bring it to the consumer complaint forum to let them know the way consumer are valued .I therefore reuest you to kindly look into the matter as i believe the consumer value should mean lot to the ecommerce site like naaptol.com and the courier service company with which they have partnered.Please initiate some action against the boy .His no.is+91 [protected].I believe in your appropriate action .Thank you.

From P.Muruganandam, Cell no-[protected] 64/D8-Bharani Appartment, email id –[protected]@gmail.com Malaikkavalar Kovil Street, Vellur Road, Tiruchengode-Post, Namakkal –Dt, Tamilnadu State-637211. To Naaptol online shopping. Sir, Sub; I Ordered 16gp spy pen camera+aluma-get from sky shop- product not working-return and want new another product-regd- I am ordered 16gb spy pen camera +aluma in your company dated 30.12.2014 through online. But I got the product from sky shop products-ssp001, j3 Rajouri Garden, New Delhi, through Bluedart courier COD.Now the16gb spy pen camera is not working, not veido recording not flash blue light.so I returned to sky shop products ssp001, j3 Rajouri Garden, New Delhi through Bluedart courier dated 14.01.2015. 16gb spy pen camera +aluma received ANISHA from sky shop products dated 18.01.2015.But not intimate any message, any information, any contact number, email id, tracking no, order no tillnow. I am very upset, suffered that regarding.You are only fully responsibility this problem. So I request you to please solve my problem and send good condition of another new 16gb spy pen camera +aluma immediately, and also send courier charge rs 300.00. . Details of product, Thanking you, Name of the product; 16gb spy pen camera +aluma black colour Reference number;BDSKSK001-4044 Rate;Rs 1400.00 Yours sincerely, Courier charge rs 300.00 P.MURUGANANDAM. Place; Tiruchengode, Date;17.03.2015 NOTE; SKY SHOP NOT GIVE ANY ORDER NUMBER, ANY TRACK NO, ANY CONTACT NO, ANY EMAIL ID

I make an order online to the naaptol.com on 23/12/14 for Pack of 3 Day And Night Vision and the order No.12046415. The product was supposed to deliver within 7-14 days but till date they fail to deliver the same. I make more than 5 complaint raised to the naaptol.com but no response nor refund the amount of Rs.1298.00

I have ordered aluminium wallet and I have been cheated with the quality and money. Naaptol.com has taken 1300/-(999 for wallet and 299 for shipping). And delivered the product of Rs. 80/- only. I was simply cheated by the product. They advertised on TV that its an aluminium wallet. But its a third class plastic box. I have seen much better quality in our local market in Rs. 40/- when called to customer care they denied to change the product.

Hi ThereThis is VIRENDER Kumar pathak Oredered one Roti Maker from naaptol but they intentionally delivered defective Product. When I called Customer care They are not responding properly. They are asking to send the defective product to naaptol at my Owm cost. DEFECTIVE PRODUCT IS DELIVERED TO ME ITS NAAPTOL'S MISTAKE WHY SHOULD I PAY IF COMPANY IS RESPONSIBLE. I WILL WRITE THE SAME TO THE DIVISION OF CONSUMER AFFAIRS. NEED APPROPRIATE ACTION AGAINST THEM. REGARDS VIRENDER [protected]

Pathetic service provided. I have called more than 25 times but didn't got any solution. I have ordered Vaibhav kota doria saree and I have received wrong product Khusi silk art saree. From 28th feb.2015 I am trying daily to get the solution but all waste no one ready to change the product. The mail ID backoffice.[protected]@naaptol.com they provided for help but it's fake too. I have mailed them more than 10 times on this mail id but it shows result as " mail is rejected as domain name is not registered. When I asked for another mail id they denied and told that they don't have any alternate mail id. They are simply cheaters, they make money by fooling customers. Please don't buy any product from this pathetic website or else you will also regret. Customer: Sadhna Parakh Complaint no. 8987909

I have ordered for sandisk 16gb class 10 memory card and they have delivered class 4 memory card to me. So I have called them to return the product and they picked up my product and after picking up more than 50 days have been over still they are not refunding my amount. Whenever I call them they are saying to wait for 48 hours and they were putting my number on hold and all my mobile balance has been over, but still I didnt get my refund... and they told that they will not refund the amount in bank account they will provide vouchers which could be used only in Naaptol to cheat us again

I monika gupta had received call for home sitting job from praveen ji for which i had deposited rs 1000 on 27/02/2015 by which i recived reg no 607546 and received call for further deposit of rs 5000 on 02/03/2015 for courier charges which is refundable within 24 hrs. Neither i received courier nor anyone is picking up the call. Please help

they are fraud.. it'z going to around 2 months nd till now they have not yet taken the defective product and exchanged it.. i orderd for 12jwellery sets and all the sets are defective.. the customer care executives only say that we will call you in 24hrs but there's not such..

I have purchased a product from Naaptol. the Product's Order ID is 13026533. I paid the cost through online transfer. The product that had been delivered to me has very low quality as compared to the descriptions. Also, there are deviations between actual delivered product and the descriptions. I had called naaptol customer care around 10 times to tell me the process for returning the item and get the refund. But to my surprise, they told me each time that I would get a call within 24 hours and then I would be informed about the whole process. I never got that call. I got fed up of calling and re iterating the issues. Plaese do the needful. Thanks

We have received a set of necklaces against order no[protected], but few of the material are found defective and lodged a complaint. The Complaint no is 8916912, but till date we have not yet received any confirmation or further step to be taken for it.


Please let us know the status soon


Thanks & Regards


Susmita Das


Ph - +91 [protected]

Hi, my order number is 10703032. I had cancelled the order as was not happy with the quality and the product was returned. I asked for the refund and not the vouchers. I have also provided the bank details to naaptol. But its been more than 3 months they have not taked any action. Could you please look into this issye? Regards, Ritesh