Naaptol Online Shopping Complaints & Reviews

i ordered Devante Salsa D966 Dual core 6.5 inch 3G calling Tablet on 24th october through online order ID No : 11227098 and I received it on recently through frish flight with Awb courier . As soon as i received it i rechared it for some hours and then I thought of installing sim options and sdcard but the product not responding .It began show reset factory settings Nothing appeared on the screen to operate therefore please tell me where should I send My product either to replace it by a new one or get it reberse the amout.

purchased a Powerbank from Naptol when i recieved, It was defective i files a complaint and they asked me BlueDart will visit and take the product from me. Since then i am calling NapTol and BlueDart no one is coming and picking up the product, . I have called more then 50 times. Which might have billed me 200 Rupees... Naptol response: We have noted your complaint and BlueDart persn will visit to you with in next 48 Hours. BlueDart: We have noted your complaint and we will visit today after 5pm.. But no one responding and coming to take the product, . No help from customer care... I am going to take legal action against the webite which is a totally scam and frauding innocent peoples. Vismit Magotra

I purchased a Powerbank from Naptol when i recieved, It was defective i files a complaint and they asked me BlueDart will visit and take the product from me. Since then i am calling NapTol and BlueDart no one is coming and picking up the product, . I have called more then 50 times. Which might have billed me 200 Rupees... Naptol response: We have noted your complaint and BlueDart persn will visit to you with in next 48 Hours. BlueDart: We have noted your complaint and we will visit today after 5pm.. But no one responding and coming to take the product, . No help from customer care... I am going to take legal action against the webite which is a totally scam and frauding innocent peoples. Vismit Magotra

I ordered 8 polo tshirt combo pack (order no:[protected] . i raise the complaint on 24-10-14 . but no response still today. and i call naaptol every day. I hate this type of irresponsibility. please call me immediately to resolve this problem..otherwise please return my money

sir, I purchase a karbonn titanium S2 + on naaptol and they take one weak of time to delivery and the mobile was delivered on 22/10/14 at 17.30 but phone was not working properly so i make a compliant on that problem in ur customer care centre .compliant no:7501523 and my order no: 11052094 from the date of compliant i make lot of calls to your customer care and i go for near karbonn service centre and that person says the problem cannot be rectified and they gave DOA certificate on that mobile on 25/10/14.and i also says about this certificate to naaptol customer care but today 01/11/14 there is no further action will be taken. i dont want this karbonn so i want to change to micromax.please make any action on that problem I attached the bill copy and DOA certificate REGARDS P.A.PERUMAL, PH:[protected], [protected]

Order Id[protected] Ordered a Roti Maker from Naaptol. It was delivered to us in damaged condition. And also it is not woking. After logging complaints on its telephonic customer care many times still there is no response from them. Each time we are promised to be serviced in 24 -48 hrs but nothing happens. It is really ridiculous, if they cant handle the business they should stop doing it. First we want our product to be replaced but now we are so frustrated that we just want refund. Please help.

Hello Order ID : 11224710 I order one phone through naaptol on 24th oct. expected delivery date was on 27 oct Naaptol provide me the below courier details. Courier Name: Blue Dart ( AWB Number : [protected]) 1st thing the AWB Number provided by naaptol is fake. They just put some dummy number to show customer that they are delivering as soon as possible. 2nd they close all of my raised complains for delivery. Every time they just postpone the delivery date. Can you people please do the needful. For all, Please don't shop on naaptol.Its a worst service provider for online shopping. Regards, JAipal

I have paid amount for cctv camera online via naptool.But the product had been sent via aramex courier which had returned the product to company stating that the the area is non servicable area.Please check and send me the product cctv camera through another courier which will deliver the product to my address 139.Ccccccourtallam main road, melakaram.Tenkasi 627 818 krishnang

To whom so ever it may concern My order No is 1052515 Its very much shame of your company, that company is not able to refund the amount of Rs. 898/- of the customer and on top it all your executives are using the abuse language or hang up the customer call when they call for the status. My wife calls your customer care everyday but still not received the feedback. We had order the product 05 Sep 2014 and being following up for the refund we receive the chq on 03 Oct 2014 but with spelling mistake and she is continually following up on the same. On 15th Oct when she called on you customer care number your executive Mahesh Pandy has used the foul Lang with her. She is only following up for our money and every time your executives tell her will get the call beck in 24 hrs but till date no revert form past one month. Once she receive the call on 14 oct 2014 afternoons form your backend team saying that they will transfer the money on 14th itself but still date no update. Is this the company ethics first you guys are not paying my money and top it insulting the customer I have written the mail on 19 sep 2014 requesting for the account transfer but still no revert on same I need the update on same Vineet Dhawan

Dear Sir/Madam, I have bought a sewing machine from Naaptol as per show product demo on TV. I have use it and found it’s not stitch the cloth properly so I complained on customer care many time they connected to me with their technical team to resolve my issue but unfortunately they are not able to solve my issue at last I have sent a mail to Naaptol Support team. They confirm me to solve this issue and take back the product from my house by Blue Drat Currier services. But no one visit my house form any Currier company till yet and yesterday one phone received from Naap-tol company and blame me I have not submit the product to company in warranty time so now they will not replace my product. It’s clearly they are cheating me. Please help in this issue: Note: I have attached my last mailing details with Naaptol support team as proof of this issue. Following my details: Name: Ghanshyam Sharma Mobile: [protected], [protected] Product order ID : 8836987

Dear sir, My Order No: 9364612 Bill no: 1205, Address Of: Priya loganathan 21/109, Vedha salai Kulasekarapuram, chinmaya nagar, chennai-93. cont: [protected] id: [protected]@gmail.com My machine was stitching poblem. Machine warranty is running on, please Repalace Product or service immediately.. Regars, Priya

Dear Sir/Mam i have buy a product "Smart Home 43 Pcs Stainless Steel Storage & Serving Set" on 29 July 2014 from Naaptol website having Order Number:[protected] and i had to paid Rs 1873 (Discount Price by using Coupon Original Price was Rs.2398) to them by cash on delivery. and after the product reached at my home i have unpacked the Parcel and compare the number of pieces i have got in that parcel with number of pieces showing on the websited and i found that only 27 pieces of the product i have got in that parcel and rest were missing means i hope they have not send the full product so 17pieces were missed. i have call them and told about the matter and they asked about the item that was missed and i have give them the full list of missing product and after that they told me to wait for 48 hours and they will arranged callback from their senior.and after that i have again called them after 2 days when they have not give me any reply.and from that 3-4 times whenever i have called them they asked me about the missing product list and i don't know what the customer care executive listen they write the 6-7 pieces in the complain. i have again and again told them to make correction of the missing product list but they have not listen to me. and after some days theytold me they have send the missing product by INDIA POST and they have provided me a tracking number i.e. "ED[protected]IN".and i have tracked the product i found that after 2-3 days of despatched the product from their side i found that on INDIA POST website the Product is delivered to "MRS S LILLI" at "Tirunelveli Pettai S.O" on "19.08.2014" i have told them about the matter and they again give me 48hours waiting to get a revert call from their side and after 48 hours they called me and told me the product was delivered ihave told them i have not get the product because my address was for Damanjodi which is in Odisha but the Product was delivered at Tirunelveli Pettai S.O but they have again give me 48 hous to reinvestigate the case and after 2-3days they again told me they have send the product in my address and they give me the same Tracking number"ED[protected]IN" after that i don't know whether the tracking number was true or they give me false tracking number the postmaster called me to receive the product at postoffice and when i asked for the product at postoffice they told me to pay Rs.2398 cash on delivery chage i have refused to pay and i don't know after that whether the product is return to them or not i called them and said about the matter they again give me 48 hours and after 6-7 days they again told me they send the product in first flight and they provide me a different tracking Number i.e."D[protected]" & when i received the product on 8th october agin they send only 3 spoon and one round canister with it's lid from 17 product they only send me 5 pieces of the product. i have again told them about the matter and the senior executive told me they have send 17 pieces of the product on thw wy there is chance of the product get missing for which they are not resposible.i have asked for refund they told me to return the whole product again due to missing againg and again on the way i have refused to send and told them i want refucnd of only of the missing product Rs.1000 ruppess but they strictly refused me to give refund.. There fore i request you to kindly give attention to my case they a fraud. they cheating with customer.they take the full money and only give the half of the product.they are playing with me nearly from 2 and half months.iwant my refund of Rs.1000 in the form of check please consider and solve my problem.Naaptol is a cheater company.please consider the case. and revert me mail.waiting for your reply.

i purchased saris and found them faulty. so i returned them back and contacted cutomer care several times to replace them by 8 full size bed sheets set. the replied that the you will receive cash voucher number / code by SMS and then only i will be able to replace the saris by bedsheets. Kindly look into the matter Ajit Gajanan Gole.

I have ordered ROTI MAKER from NAAPTOL, (Registered Complaint No:7220168) It is the worst product i have ever seen, I do not understand how they have released the product in to the market without testing how it is working. Showing a tricky video how to make it does not solve the purpose how making roti. When I have called the customer care(No:[protected]) they say that we are unable to make the roti properly as guided. I have clearly told them that I have been trying several time with all possible ways that we can and also as they have instructed. but the answer from them is same. ISSUE: The reason why I have ordered the ROTI MAKER is because, it laborious job to prepare dough and to spread or make it bigger.and with NAAPTOL ROTI MAKER the dough, when kept and pressed, the dough does not spreads or become bigger, so when it does not become bigger, we cannot make roti with it. I also requested customer support to send the NAAPTOL ROTI MAKER EXPERT to send home and show me how to make it then i will accept that I was not making properly and I will be happy with the product, but they say that they do not have that facility. I Request everyone not to buy the products from NAAPTOL in general and ROTI MAKER in particular. For all the people who are planning to buy ROTI MAKER, please do not buy and waste your money and you can contact me on [protected] Message to NAAPTOL: Team Naaptol please do not try to give your silly reasons or excuses on this review. if you feel that your product is good. please send you guy "AUR ROTI BANAKE DIKHOW". else refund my money Regards Venkatesh G [protected] Hyderabad

Dear Sir/Mam i have buy a product "Smart Home 43 Pcs Stainless Steel Storage & Serving Set" on 29 July 2014 from Naaptol website having Order Number:[protected] and i had to paid Rs 1873 (Discount Price by using Coupon Original Price was Rs.2398) to them by cash on delivery. and after the product reached at my home i have unpacked the Parcel and compare the number of pieces i have got in that parcel with number of pieces showing on the websited and i found that only 27 pieces of the product i have got in that parcel and rest were missing means i hope they have not send the full product so 17pieces were missed. i have call them and told about the matter and they asked about the item that was missed and i have give them the full list of missing product and after that they told me to wait for 48 hours and they will arranged callback from their senior.and after that i have again called them after 2 days when they have not give me any reply.and from that 3-4 times whenever i have called them they asked me about the missing product list and i don't know what the customer care executive listen they write the 6-7 pieces in the complain. i have again and again told them to make correction of the missing product list but they have not listen to me. and after some days theytold me they have send the missing product by INDIA POST and they have provided me a tracking number i.e. "ED[protected]IN".and i have tracked the product i found that after 2-3 days of despatched the product from their side i found that on INDIA POST website the Product is delivered to "MRS S LILLI" at "Tirunelveli Pettai S.O" on "19.08.2014" i have told them about the matter and they again give me 48hours waiting to get a revert call from their side and after 48 hours they called me and told me the product was delivered ihave told them i have not get the product because my address was for Damanjodi which is in Odisha but the Product was delivered at Tirunelveli Pettai S.O but they have again give me 48 hous to reinvestigate the case and after 2-3days they again told me they have send the product in my address and they give me the same Tracking number"ED[protected]IN" after that i don't know whether the tracking number was true or they give me false tracking number the postmaster called me to receive the product at postoffice and when i asked for the product at postoffice they told me to pay Rs.2398 cash on delivery chage i have refused to pay and i don't know after that whether the product is return to them or not i called them and said about the matter they again give me 48 hours and after 6-7 days they again told me they send the product in first flight and they provide me a different tracking Number i.e."D[protected]" & when i received the product on 8th october agin they send only 3 spoon and one round canister with it's lid from 17 product they only send me 5 pieces of the product. i have again told them about the matter and the senior executive told me they have send 17 pieces of the product on thw wy there is chance of the product get missing for which they are not resposible.i have asked for refund they told me to return the whole product again due to missing againg and again on the way i have refused to send and told them i want refucnd of only of the missing product Rs.1000 ruppess but they strictly refused me to give refund.. There fore i request you to kindly give attention to my case they a fraud. they cheating with customer.they take the full money and only give the half of the product.they are playing with me nearly from 2 and half months.iwant my refund of Rs.1000 in the form of check please consider and solve my problem.Naaptol is a cheater company.please consider the case. and revert me mail.waiting for your reply.

HI, Order No. 10778201. I have not received the product yet and the courier status says its delivered to someone. I am really disappointed with the service you provide today and this was my first buy on your site. If I dont receive my product by tomorrow then I will cancel my order and I want my full money back. Thanks, Praveen Mane [protected]

I have ordered set of seven Kota Doria Sarees from Naaptol (Order Id[protected]. The product quality was very bad and I have asked the Naaptol guys to return back that product and refund my amount but they asked me to call to Aramex Domestic AWB (courier company) to return their product. After lots of follow up and calls, Aramex finally took my order back after around 21 days to pick that order and then I have called to Naaptol customer care to refund back my amount via Cash or Cheque and a senior person from Naaptol was agreed to refund the amount via cheque. Today (after almost a month) I have called to Naaptol customer care and their executive told me that my order id shows that they have refunded my amount. After a lots of discussion he sent me a voucher code on my mobile number but still I don't want to buy any product from naaptol and I need my amount back in either cash or cheque.

My Order number 10678728 of dt.18th Sep'14. As promised did not received, Registered complaint on 24th #7188019. AFter that message received that i have cancelled order which was not true- As i have already paid to them im trapped. Till 4th Oct they did not delivered it me

I purchaged CAR KIT through NAAPTOL and mine order no. Is 10469225 product received around 3/09/2014 and find one of the product is defective as per normal procedure I talked to customer care and they registered the complaint no.7016020 and they give some sort of code for pickup through ARAMAX and defective product is picked up on 18/09/2014 with AWB no. [protected], with doing this I make a contact with NAAPTOL TEAM and updated the issue . A week later again when no respose received from them, I raised the issue and this time they update that a TECHNICAL TEAM will call you and they will give solution, after fews days later i received a call but no any assistance confirmed but while talking with the NAAPTOL TEAM what I can understand that they require more professional experience and a huge gap in communication internally this needs to be corrected if NAAPTOL wants to raise its MARKET professionally . kindly see all these things from your side so that a customer gets some confidence while purchasing any sort of things from NAAPTOL . REGARDS, NAVESH MISHRA

Dear sir, i have ordered new portable car washer id 10469441 on 01 sep 14 . When item with awb no. Cy[protected]in was received it was found that it is defective/not functioning.The problem is conveyed to naaptol customer care which in turn assured that the item will be replaced with in a week.But this is one month now no action has been taken from your side despite of repetetive call made by me to remind your company about this issue.I feel your company is not taking enough initiative to replace the defective item .I want to mention that it is not the first time that i had this horrible experience with your company and after sales department. With this laid back attitude towards cutomer it is evident that naaptol is only interested in selling defective items to customers.Despite of calling your customer care almost everyday they are not taking any action to get this item replaced.In this regard i request you that if your company policy carries some responsibility towars customer satisfaction then please get this item replaced. Had very pathetic experience dealing with your company.