Naaptol Online Shopping Complaints & Reviews

i am from mysore, karnataka ... i had ordered for a tablemate i got it on the 21st of jan. but this product is a damage piece . i had also filed a complaint but there is has been no action on the complaint atall. so plz do the following as soon as possible. thanking u

i purchased a gold coin under order no. 10754946 on 23 sep. 2014 the product was wrong delivered by courier person { as they have told me } i asked the company to make a conference call with the courier person for the confirmation of same but they are just closing my complaint over and over again and giving me 24 hours time every time i call them no proper answer or solution is given to me till date... i have maked several complaints regarding this, even tried their email but still no response from them please help me ...

I has book a product through Naaptol on 26th Dec14 and they are give me Expected Delivery Date: Mon Jan 5, 2015 Today is 24th Jan15 till now I have not received the product, after severaly follow up with naaptol team no result found. So request to you pls look in to my issue. Thanks & Regards, Samiran

SUB: REQUEST FOR REFUND on account of the Supplier failed to supply NEW ITEM in GOOD CONDITION 1. Order no. 12289959, I booked New Portable Car Washer on[protected]I do not remember the exact date), 2. Item New Portable Car Washer 3. Supplier: Alpha Radio Rajoukri, 4. The item received on 03 Jan. 2015 at 11.40 5. When the packed was opened I was shocked to see that the item was not new, It appeared that old broken item was packed and sent. THE ITEM WAS NOT DAMAGED ON TRANSIT. The connecting part of the motor was missing. Had it been broken on transit the broken part should have been in the packet. The item looked NOT new also as the bucket had scraches. 6. Within 15 minutes I contacted and naaptols, NAAPTOL arranged for return immediately. On 06 Jan.15 the item was taken back by aramex domestic awb. Docket no. [protected] 7. 18 Jan. 2015 I was informed that the item was shipped to my address and I was given a docket number of ECOM, i.e[protected] 8. Today is[protected], when I checked ECOM, it is shownn that the item is waiting for shipment in Delhi, even today after 5 days!. 9. It is my feeling Alpha Radio Rajoukri, the supplier, is NOT a genuine supplier. It is cheating NAAPTOL and customers. The items supplied are NOT new item in good condition. It is NOT clear to me, why should they simply damaged, old items as new items. 10. I request NAAPTOL to do the needful and request to RETURN THE FULL amount immediately. 11. If I fail to receive satisfactory response from NAAPTOL within 3 days, i.e by 27th Jan. 2015, I will be forced to approach Consumer Court for compensation without any further notice. M/s NAAPTOL will be liable to pay compensation for my mental agony and legal course of action Looking forwards to proper response With regards T. K. Gajanan

I purchased a mini silai machine on 7oct 2014 but due to stitching problem (stiching is not coming properly, thread work is jumping )I returned the product on Dec 6, 2014. In between I telephoned to Naaptol customer care they told that I will get call from technician team, I got a call I told the problem and I told to refund my amount but but they replaced a old product and it was also defect in stitching.again I telephoned to customer care but same technician team will call. I want just my money back.

Worst company ever dealt with...fraud people took my money and now not refunding it.i bought a silai machine and wanted to return as was not in a good condition..i called up many times but end up talking to someone after couple of days..i told them to return this n they said will call me..one rude person called up and without asking any issue simply denied for refund..and disconnected my call..they r fraud people...cheaters..i need my hard earned money else will keep on posting...DONT BUY ANYTHING FROM NAAPTOL EVER...CHEATER AND LIERS..

I placed the order more than 3 weeks back. After a lot of follow up the product was delivered. To our surprise the product was a used, shabby looking repaired product. We asked the courier guy to take it back however he asked us to make a complaint. After days of follow up on emails and telephone calls they picked up the product and now they have been giving various reasons but not delivering the product nor refunding money. This company is not serious with its business at all.

I have ordered on 24th Nov 2014 on Naaptol with my credit card, My order id is 11710585, But some issue of address they couldn't delivered order to me. so i have been requested for cancellation and refund, Now it is approx 1 month above when i requested for cancellation & refund. till now they did not refund back to my account. i already been mail to them CEO.i didnt got proper response from them. Please be needful. Regard Prashant

Sir, my complaint no is 8039813. Regards to the missing products of air compreser or tool kit. Ur operator says that we will contact me in 24 hrs but no response taking by U.I request u to those products will send on my address urjnt ok bcs I have already payed the amount of the product. Finally tell me what I do. Yet no action taken by u I wiwill regregister a complaint in consumer foum ok. Thnks

I made an online purchase of saree from Naaptol of Rs. 1898 including delivery charges. But the product color was different than shown in the website. So I made a return request of the product and Naaptol gave me the coupon of Rs. 1898. After few days, I made a purchase of Rs. 1168 and used the coupon. It accepted and I got the product. Now after few days, I thought to use the remaining amount of my coupon and tried to made another purchase. But after entering into the website, coupon was not accepted. When I contacted customer care, they are telling me that coupon can be used once only and remaining amount cannot be refunded.They told me that why did not you make a purchase of all the amount. Hearing this, I totally got surprised with their refund policy. They told me that it was communicated to me that coupon can be used once. But I am sure that they never mentioned this anywhere and even did not tell me. So by this stupid policy, customer will lose all the money without any purchase.I requested them to hear the recording whether any customer care executive mentioned me about this. But again they told me that it is against the policy. So how can anyone make any purchase of exact same amount? Why should I buy unnecessary things to redeem coupon? I request you to resolve this issue as soon as possible and refund my money. Ravi Rangari Email-ravi.[protected]@gmail.com

I have order (order no:[protected] portable room heater from naaptol.com but the product which I have received from them are faulty and damaged. One packaged contain 2 products, from which internal hardware totally broken and for other body is broken. I have launched a complaint (complaint no: 8412557) to return the product for same Naaptol provided blue dart telephone number[protected]/[protected] but both numbers are not working. One[protected]is switched off and other[protected] is ringing but no-one answering the call. Sometime the call has been disconnected from other end for number[protected]. When called on blue dart customer care, they have informed me that blue dart has closed these kind of service. Naaptol not responding, and not giving any confirmation that when my product is replaced or return the money RECEIVED FALUTY AND DAMAGED PRODUCT FROM NAAPTOL.COM

I order 1 Jewellery set on[protected]. I received it but it was defective. Now i want to return that i complned many time but they are concern they all are speaking lie. They suggested to contact aramax courier. Aramax is not ready to reverse pick up in SURAT. NAPTOL service is very bad. Never buy anything from NAPTOL. Product and service both are horrible. They open this company for teasing the customer not for business.. I can give 0 Star to naptol.My order no is 11798477.

i purchased a set of 5 bed sheets and was informed that the sheets were made of pure cotton but when i received the sheets, they were made of synthetic material from which we have allergy. When we requested to return the product, the behaviour received from the naaptol representative was totally unacceptable. it has been over a month since my return request but no one has come to take the product. i had once registered a complaint to you (consumer court) and received a call from the naaptol manager Mr. Asis the very day who assured me about the return to be processed but it is all the same now. Please help me out of this.

Order no. 11377083 for the supply of New Car Compressor etc. was placed on phone on o[protected]. Wrong items were supplied. Therefore complaint sent on[protected]. You accepted the mistake and suggested to sent back the items. Complaint no. 7672343 was registered on[protected]. On your advice items sent back through Blue Dart on[protected]. Your SMS recieved me on[protected] with the following message :- "Dear s.p.s. rerf. your order no. 11377083, we have processed your request for refund . Please expect refund in 10 next working days.Naaptol Team. It is now a month instead of 10 days but with no response". Either immediate action or face prosecution. [protected]@yahoo.co.in

Shipment Number: [protected] Pickup Date 12/01/2014 Shipper Reference 11797934 Current Status: Still now Not received. Shipment History Kolkatta Branch, India 12/3/2014 6:09:00 PM Attempted Delivery - Access Restricted / Customer Intructions Required Kolkatta Branch, India 12/3/2014 5:57:00 PM Out for Delivery Kolkatta Branch, India 12/3/2014 2:59:00 PM Received at Operations Facility Kolkata Airport Office, India 12/3/2014 1:16:00 PM Departed Operations facility – In Transit Kolkata Airport Office, India 12/3/2014 11:51:00 AM Received at Operations Facility Delhi Hub, India 12/2/2014 7:11:00 PM Departed Operations facility – In Transit EPC, India 12/2/2014 12:36:00 PM Departed Operations facility – In Transit Gurgaon, India 12/2/2014 12:36:00 AM Received at Origin Facility EPC, India 12/1/2014 6:11:00 PM Received at Origin Facility EPC, India 12/1/2014 6:09:00 PM Received at Origin Facility EPC, India 12/1/2014 6:09:00 PM Shipment Type: Overnight (Parcel) Pieces: 1 Description: Branded Advanced LED Cinema Projector with HDMI Port Weight: 0.78 KG Plz do the needful. with regards Dr. Goutam Kumar Maity MCKV Institute of Engineering 243, G.T. Road (N), Liluah Howrah 711204 West bengal India

Hello Myself Arushi Joshi want to inform you that on 23rd of nov. i have orderded this product and on 28th of nov. i received this product but i didnt received this product as i was expecting & as u have shown in your site. its was just a fake product so i returned this from the Frist Flight courier on same date i mean 28th of nov. And till u didnt reimburse my money which i have incured on it, from now i am not gonna look for your site its just a fake site... you just make fool to your coustmers one more thing first teach your representative how to talk with a coustmers i was soo polite with them.. i am giving you my brother's account no. so kindly returned ma money its my humble request as soon as possible, means i dont need to contact you again. Name:Arushi joshi order no.11703296 Account holder: Kapil Kant Joshi Account No:[protected] IFSC code:SBIN0003181

My Order No. 11601317 .. Order Placed on 16th Nov 2014.. We got the product with wrong size, so we contacted customer care on 17th November for the replacement and they have taken the request and gave a number as K240411 and told us to return it to the courier boy who comes to collect the product in person. We have returned the product on 25th November but still now we have not received the product. We have contacted the customer care again on 6th December they said sorry and will call us back in 3 days but no calls from them and not even received my product... hope managment will look into this matter seriously ...

i ordered a set of 5 bed sheets with naaptol (order no.[protected], complaint no. 8016159) worth Rs.3400 and was informed that the bed sheets were made out of cotton but when i received the product the very next day, it was made out of pure polyester and when i requested the product to be returned, the attitude of the naaptol team was just the opposite i received before i ordered the product. they are not at all being helpful and this kind of attitude can't be accepted. i just want my refund and i would also recommend everybody, not to order products from naaptol

I purchase the product on 13-10-14 . I ordered tshirt but the delivery product size is not comfortable. so i request to reverse pickup and i order other product that is pack of 3 RPB tshirt and it is also you sent the wrong product that is low quality shirt that is develivered on24-11-14 after that i raise the request to reverse pickup the product on 25-11-14. But still no response in your side . I am waiting more than two month to purchase a new product. I am very hurt in your service. please take necessary action immediately.

I got a damaged long distance VOX led torch through naaptal Order No. 11814195, from day one i am calling coustomer service they are giving some invalid pickup service (blue dart no). when i checked at bluedart customer service they say bluedart has stopped taking return pick up service one moth ago. But they still giving some number when ever i call them. top of that they dont speak in common language (english) only speak in hindi which i dont understand they dont understand english. looks like cheating. never buy products with naaptol planning to raise a case against naaptol.