Naaptol Online Shopping Complaints & Reviews

Sir,
I have ordered ( order no. 9919924 ) nine georgetted sarees the same was delivered by the blue dart courier service( AWB no.[protected]) with defect on 28.7.2014 and the same was returned back to the Blue dart courier service on the next day 29.7.2014 itself. Moreover i have spoken over phone to your one of your naaptol service team member. he has also accepted the defect and assured that he will send another set of the same sarees ordered yet (30/8/2014) i have not received the same.
I have never experienced such a worst online shopping from your naaptol service, yet what is the action taken for my complaint order No.6698309, if no reply is received within three days i am sorry to say that i will proceed for legal proceedings under consumer protection Act, as i have already consulted my lawyer regarding this matter. Waiting for your reply for further legal proceedings. My mobile No. [protected]

My father ordered a 50 pcs stainless steel set, to give a suprise. It was cash on delivery. Person who came to deliver product took 3153/-, but product value was only 2284/-. As my father was purchasing for first time, he was misleaded n paid 3153/- After that I am following with Naaptol people Since 3rd June and they jut keep on tellin somebody will call me in 24 hrs/48hrs but nobody calls. Sometime they keep my call on hold for halh-half hour and than disconnect. Its like mental torture. Even product size is misguiding, not worth the money mentioned by them and shown on tv.. I requested them to take back order and refund full 3153/- but nothing has happen sine 3rd June. My complaint no. at naaptol is -6292197. I spoke to following and more people on different occassion:- 1) 3rd june Ankit Tiwari 2) 12th june Mukesh Tiwari 3) 7th july Gitu kapoor 4) 8th july Siddanshu Mishra 5) 22nd 6) 28th Ritesh Singh 7) Anita etccccc Than 2 seniors Ankush (4th) and Mohammed (7th). I am tried of calling them (on no. [protected]). Please request for full refund 3153/- ASAP

I bought a roti maker from naaptol.com and it wasn't good enough. I received my registered complaint request on 8th august 2014 and today is 22nd august and no action has been taken. I have wasted lot of my money on follow up calls and they are very much not interested in customer.

I booked a product in Naaptol on 6th July 2014 and the order ID is 9769551. Due to poor quality I have returned the product back to them and got the package received confirmation message on 23rd July 2014. I have waited for 15 days to get the reorder coupon. On 9th August 2014, I called the customer service and raised a complaint and the complaint ID is 6787560. They informed that I will receive the message in 24-48 hours but I haven't got any message. I tried calling them once in 2 days but I got the same reply as "I will be receiving the message with in next 5-10min". Couple of 2 days back I contacted the CC supervisor Mr. Naveen and he told me that he will be sending the message again as well as email me but till now I didn't got the SMS and email. Today afternoon at 1:35 I call the CC and one Mr. Sugan gupta attended the call and told me that he triggered the SMS and I will be getting it in 5min... Still the status remains the same.

Hi Team, I bought a led projector from "www.naaptol.com" which promised to provide good display/HD display. I purchased it for the purpose of teaching students. The projector's display is so bad that I can't make out anything displayed on the screen. I called customer care the next day of receiving it however they were not cooperative. I have return this product, but they are not refunding the amount. Please help. Order No. 9983725

As per order No:10165434 of Roti Maker Electric, there is a problem of Operating with Electric Roti maker . The problem is there is electric shock s of operating with electric roti maker, so kindly sovle this problem other wise repleace my product as soon as possible. The problem of this is not solve by your customer service.

Hi, I have been a member of NAAPTOL since 2012 and had done some shopping in Dec'12 & Feb'13 totall amounting to close to 16K. As per their schemes on every purchase you make you earn Reward Points & gets into "In Progress" bucket for the admin team of NAAPTOL to verify and transfer the points to "Your Earned Points". I had my last purchase done on 14Feb2013 and had accumilated around 652 points under "In Progress" bucket post which i have never seen the points move to "Your Earned Points" till i made repeted complains till date. Few days back they moved 500 points to "Your Earned Points" after constant followups and escalation. I have wasted a lot of time with their customer care executive, supervisors, managers & backend team. My telephone bill is more than the cost of the points now :) but just want to let people know that NAAPTOL is a cheat website with pathetic customer care. I would love to put in names of the supervisors, managers & backend team members namere here but they are just doing their jobs with a pathetic useless company. I have lost hopes to getting the points and will stop all followups & will definetly blog over social media so that no other person gets involved with such cheats.

I have ordered Jewellery set for my mother, but still it was not delivered, every time wen i call them they ready to say sorry and with in 2 more days it will be delivered, but still not. please help me to return my money.

Regards,
Ramana

hi i am mr. amit kumar.my order no. is 9763156.naptol delivered me product on 7-7-2014.after opening it i found its quality is very poor and not matched as shown on television.i call them and they assured me me within 2 days its return back.but that 2 days never came.i call them regularly and they said the same every time that within 2 days.and after more than 1 months product is with me.i am very much frustrated .big amount of money is wasted due to them.they are fraud.i request here to do something ...and pleazzzz help me return my money.

I ordered for a set of Complete Car Combo unit vide my order mentioned above, which was delivered to me on 08/08/2014. On opening the packet, it is found that two items viz. 1) Jack & 2) Tools Kits were not available. This is not expected from a reputed company like yours. You are requested to send me said items immediately. Niranjan Deb Sarma, [protected], niranjan.[protected]@gmail.com

Had ordered a dress online on the 1st of August 2014. ( Order ID :[protected] Was informed that the order will be delivered on the 4th August. Today 7th August I have still not received my order and called the customer service at +[protected] and was shocked to hear that the order was just lying in their office till the 4th!! I would not recommend people to fall apray for these false commitments.

This News is Released specially on the public interest, Customers who received damaged products through COD(Cash on Delivery) / Online purchase can now get there Refund without calling(or) waiting for any call center executive’s approval mail. Directly visit our Nearest Branch office, SEEC Towers Plot No-6, 4th Floor, Beside Madhapur BSNL Telephone Exchange Customer Service Centre, Madhapur Hyderabad 500081 Important Points 1 Bring the damaged product and also the photo copy of the product. 2 Bring the invoice copy(or) The Bill for the purchase of the product. 3 The purchase made with in last 1 year to Till date will be eligible for the Refund. 4 Bring the Address and ID proof which was given at the time of booking the order. Please visit 10 am to 10 pm Every day Contact No:[protected]/15

Hi Team, I am Ashish Taneja who has ordered a product from Naaptol on 30th April 2014. The product was sent across in 5-6 days and was shipped as a defective product. On speaking to Naaptol team, they asked to return the defective product back to the team and they will refund the amount back on the credit card. The product was returned in May itself, but there was no refund sent across. Inspite of requesting for another Complaint 6441076 and speaking to floor manager Mr. Deepak, I had not received the refund amount though it was confirmed to me on 27th June 2014 that the amount will be credited back in 3 working days. It'd given a reminder call on 4th Aug and spoke to Mr. Sohail Ansari and Mr. Mahammad Vishan but they showed their helplessness to provide any help and mentioned that they will route the request to Back end team. Its been 4 months and there is no communication and resolution by Back end team. Thanks, Ashish Taneja

Order id:9884243
My order deliver on 19.07.2014
1.But when i switch on
My hand set no sound is coming after all sound settings where enable but
No sound.
2.When some one call me only hand set is vibrate no ringtone
Is coming.
3.Earpiece volume is very low.
4.Earphone pin in-out not
Smoothly very tight. I call ur naaptol team the technical person said
This is speaker problem.We replace the set &; give the courier
Boy no & address to pickup the set so i call the courier boy for
Pickup. I buy this mobile for my mom birthday gift but mom not like
This because of problem comming in the set so my mom call naaptol team
&; said that pls don't replace this same set the person tell that
U choose another mobile on our naaptol site lots of brands are there.
But u first deliver this set to our team &; we genrate the
Voucher then u call for ur order u choose.They told that we refund the
Cash voucher but no refund till date. No response from naaptol.Com

i have ordered a i ball pendrive. instead of i ball they had deleverd sandik pendrive.i have complained about that but they told tat return it and i will delivered i ball prndrive . after 1 year they didn't return pendrive or my money. plz take action against it. Thank you

Order ID : 9881755 - Ordered - Bed Sheets - Got - BOX with magazines + Bed sheet with same weight - When we asked to return money, Naaptol wanted to handover Voucher - Simple, we dont want to have any further business with Naaptol - They cheated us / fooled us - Simple solution - just wanted money back Team please help us or m thinking take legal action on Naaptol

Partial delivery of ordered product I had ordered a product advertised by Naaptol, and i order the product of two quantity for each order: 9925503, 9925504, 9925201.They delivered the product with only 1 product in three of the order.On contacting them, the reply was that their dealer supplying the product couldn't provide the rest of the product. They then sent a mail saying they would send me a refund voucher within 2-3 days, for which I could purchase something else from their site. I called back after 1 wk of not receiving the voucher & they informed they would process the same. It has been five days till date & I have not received the voucher as yet. I have already informed them twice, that I do not wish to receive a refund voucher from them, as I have no intention of buying anymore products from their irresponsible site. I demand either a complete quantity of the product or a complete refund.

Dear Sir, I would like to bring your attention that i had booked some bearing order no-9649999 on cash delivery and already the consignment delivered by arnex on 22th jul against to pay basis.After open i found one matarial inside whereas bill qty was two, So i immidiately call to customercare regrding short issue and they provide me a complaint no-6642114. Therefore i request please consider the issue an ddo the needful. thanks & regards, manoranjan das

I ordered this product and I paid it online using my card. They told me that I will receive the product on 15th July 2014( Tuesday). Now today is 22nd July 2014 and when ever I call them and ask them to connect to the manager or supervisor, they put me on hold for 10 minutes every time. They asked me to call Aramax. The Aramax company people said that "No Order has been placed on this Name or Number" We are very disappointed and please do the necessary action against this issue. Yours Truly Titus Antony Luelz, Kallukadyill, Mathilil Po, Kollam, Kerala, India. Phone: (+91) [protected] (+91) [protected] (+91) [protected] (+91) [protected]

TO WHOM MAY IT CONCERN

Order No : 9741817

Recently i had receive from email Ms Mansi Joshi she said the amount will be credited in my account in 4 working days but it doesn't came yet.

I am sending you this Email to say how appalled I am at the service I have received from your company. I was advised by friends to order from Naaptol but I wished I hadn't.

I ordered an Havells Maestro 1320mm Special Finish Color Ceiling Fan on 3rd July and because it did not arrive I phoned on the 9th July to cancel it . I spoke to a lady in customer service who did not speak English properly which I found very frustrating as it was hard to describe the problem. She did say the order was cancelled and the money would be refunded into my bank account. As to this date no money has been received.

This is extremely unsatisfactory as I am wasting my time and money and If the money is not put back into my account I will take seriously further action. I want it back as soon as possible into my account and I am sending the proof of Bank statement which i paid through Net-banking.

This is not a way to run a business regardless of the amount spent.

This is certainly no way to treat your customers and if the money is not returned in the next 48 hours which Ms Mansi Promised me I will approach the cyber crime investigation team against your company.

Awaiting your prompt reply.

Please find the attachment copy of bank statement.

Thank you.

Regards

Mr Javed

Mumbai Police

VERSOVA

[protected]