Naaptol Online Shopping Complaints & Reviews

I order an AIR SOFA CUM BED through mobile. I got delivery on 24 apl 2014 .As soon as i got the product i did all the test to verify its durability obviously i filled it with air. And when it got confirmed i got a defective piece, i immediately called the customer care and lodged complaint regarding missing parts of air filling caps.

My order number is 9230397 we just recd delivery where as we order electric lunch box+mega slim flask+3 container+travel mug+6in 1 slicer, from which slicer is missing in parcel 1 container is totally damage Travel mug is damage So we need to return all this please give us our money and take your product back

Firstly, I have to purchase a saree from Naaptol of Rs.1081/- through order no. 8790899 on dated:03/04/2014 but the quality of saree is very rough so, I have to return that saree on dated:05/04/2014 and Naaptol has been provide my cash back in the form of gift voucher code on dated: 24/04/2014 after given much mails/phone calls from my end.

Secondly, From that gift voucher code I have to purchase a Sun flame pressure cooker of Rs. 1448/- through order no. 8996964 on dated:25/04/2014 and I have to pay remaining cash of Rs. 167/- (on the discount of Rs. 200/- due to gift voucher) but I received a damage Sun flame pressure cooker on dated:30/04/2014. Therefore, I have to return that product on dated:01/05/2014.

Naaptol has been return my cash of Rs. 167/- on my bank account but they have not been provide the remaining cash back of Rs. 1081 in my bank account.

Naaptol has been provide the gift voucher code of Rs 1281/- but I don't want any gift voucher code of my paid cash
I have to mail/phone calls regarding this matter many times but Naaptol are not responding of my mails /phone calls.

Please provide my remaining paid cash of Rs. 1081/- in my bank account from Naaptol.

I have to send my bank account detail to Naaptol
Thanks & Regards,

Anupriya Srivastava

I ordered (order number 8924611) one pendant set on April 17, 2014 which got delivered on April 23, 2014. I have not received the product which is have ordered. I raised complaint with naaptol with complaint number : 6072089. I have returned the product through Aramex vide # [protected] with shipper account # 50614601. I have not got the product yet which is have ordered. Product code: 12250346. PSET SIA58. Incase if the product is out of stock .. Return the money back. Avail timings to call back : 6 pm to 9 pm Regards, Sridevi A S

Sir/Madam, I ordered a FLY F45Q Phone online under reference said above. I received this mobile phone on yesterday. But this phone is not working properly. It's back speakers/ringtone speakers are not working. Kindly provide me the replacement of the product with new mobile phone and collect the defective product from me. Regards

I ordered Mini Silai sewing machine for Rs 1999/- plus delivery charges 399/- through Naaptol online shopping. From the day of delivery it is not working properly. The thread from the bobbin is not picked by the needle. how many times I contacted Naaptol everytime they will suggest somethings to do but that also wont work. I raised concern in Naaptol also and till now they have not resolved. I wasted total of 2398/- Rs. They are not ready to re-imburse the amount or exchange the product. Atleast they can send some person in order to check whether the device is working properly or not. I am very much dissatisfied with this service. Recently i wrote a review about the product in Naaptol and they didn't publish that review itself. They will just publish the reviews which are in favor of them.

I placed order #8698032 on 24th March to redeem my payback points but order could not complete due to network issue while paying for the remaining amount by credit card. My payback points were already redeemed. Its been 17 days and those points are still not back in my account. They had earlier replied saying, points will be back in 3-4 days, later said it might take 10 days. Neither payback nor Naaptol are replying or calling back to follow up on this. I had also informed saying points are expiring on 31st March so it would be good if they can revert back those so that I can redeem them again but no action is being taken. For order # 8697562, I reported about poor fabric quality and no brand mention on the apparel, but they dont have any reverse pick up. There have been no call backs to resolve queries about me shipping hte product to them.

i was just visiting naaptol website and some one call me from naaptol[protected] and forced me to make an order on phone to get delivery...on that time i was just shocked in that process and give order but after viewing some website i saw that naaptol taking 3 times greater money from me on that product..so i want to cancel it totally..

NAAPTOL ORDER NO 7897117
Deliver date :23.12.2013
Invocie No: 846070/H/0041973/2013-14
Consignment note / courier receipt No:[protected].
Amount :6999
Product :Wespro camera Mini Laptop with wi-fi connectivity + free optical mouse.
Problem : Not working mini laptop. I call then send courier mumbai address :
Wespro digital pvt ltd,
6, Ground floor,
Hind service Industrial estate,
off.veer savarkar road,
shivaji park, dadar (W)
Mumbai - 400028.

receive the mini laptop this company but no call
please reply soon.
V.GAYATHRI
[protected]@gmail.com
[protected]/[protected]/[protected]

I brought Mini Silai Machine a month back through Naaptol which I feel is absolute waste of my money. I called the Naaptol helpline and requested for replacement of the piece with a new unit but it was repaired instead. Even after that it is not working. Since one month, I'm trying with different means of sources available in the Internet(Demos).I also requested for demonstration or instructions to the Customer Care Representative, but there is no use, they simply suggested to follow the Manual which is not at all clear. There is no point in keeping this product as it is not working, now its just a show piece. Finally I realised that it is not at all a worthy product. And the service provided or guidance given by Naaptol is very bad. I strongly recommend others, please do not buy this product or use this service.

HI, I am really frustrated with how Naaptol is dealing with me. First they did not gave me my cash back even after returning the defective product delivered to me. Instead forced me to take a Cash Voucher even after committing for cash refund and then when I try to redeem the Cash Voucher, it is not allowing me to do so. Even after raising several complaints my issue is not resolved. Please help to get my money refunded or get the new products selected by me delivered to my address. Amit Kumar

I fell for their ruse twice - which is to probably give attractive discounts and get orders in (probably to show as sales in their accounts book for some quarter ending accounting purpose) & then cancel the order 10 days later without any communication. I have today cancelled the second order out of sheer frustration after waiting for one week after a lot of vague and evasive updates from their side. Please read the trail mail below (Start reading from bottom) for an example of the worst customer service ever.


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From: Adwait Manke [mailto:[protected]@gmail.com]
Sent: 29 March 2014 10:12
To: Mansi Joshi
Cc: [protected]@naaptol.com
Subject: Re: Order no - 8531311

Dear Mansi,

I perhaps foolishly believed your last mail and made the mistake of re-ordering the same product from your site. My new order id is 8690732, generated on 23 March. It has been now 1 week since ordering & there is no sign of my product getting dispatched, forget delivered. Your customer "care" says that this delay is the operational team's fault and they do not have any further information apart from what is displayed on the website. They are downright arrogant and extremely unhelpful. I even raised a complaint number 5939489, which no one has so far even bothered to follow up.

Request you to kindly look into it and revert at the earliest. I, despite having close working ties with one of India's largest media houses, have so far resolved not to undertake any bad publicity of your website, giving you the benefit of the doubt the first time. Please let us resolve this issue to the best of our individual interests, avoiding more bad blood between us.

Regards,
Adwait Manke


On Tue, Mar 18, 2014 at 7:10 PM, Mansi Joshi <mansi.[protected]@naaptol.com> wrote:
Dear Adwait,

Thank you for taking out the time and for communicating your feedback to us.

The same is highly appreciated and we shall look into the same.

Please be informed that the website will get updated with the concern information shortly.

With regards to refund, the same has been processed and the amount shall get credited back into your account in next 3-4 working days. Please note that the amount shall get credited back into the same account through which the payment was made.

We too have generated new voucher against the redeemed one - NTCVASJFNY With Expiry Date :[protected].

Before cancelling the order, we tried to reach you however the number went ringing. Usually an e-mail intimation is sent to our customers when an order gets cancelled however, due to a technical glitch you have not received it.

Kindly bear with us.


Thanks & Regards,

Mansi Joshi
Assistant Manager-Web Care
Naaptol Online Shopping Pvt. Ltd
India’s leading comparison based social shopping portal


From: Adwait Manke [mailto:[protected]@gmail.com]
Sent: 15 March 2014 21:45
To: Mansi Joshi
Cc: [protected]@naaptol.com
Subject: Re: Order no - 8531311

Dear Manas,

Thanks for the reply. The refund should obviously come since no product has been delivered. I have no issues (yet) on that part. What I have problems about, are on these points:

1) The same product is available for sale on your website right now at a slightly lesser price. (from what I now infer from your mail, it might be a different seller, but this is not clearly visible on your website like it is on ebay).

2) You and your website are the interface through which I am ordering. I only know you; I do not know who or where the actual seller is. It is thus a great shock to the customer, after paying the entire product price in advance (Rs. 20000+), to be told that the product is actually "out of stock" from the seller's end. How was then the item still available on your website for ordering? Is this not e-retailing basics ? This casts major doubts about the professionalism of your entire operation.

3) Mid week, I was called on my cellphone to inform about the order cancellation. However, I could not receive the call. Is it not basic business etiquette then, to drop me a SMS or e-mail to inform me? I had no idea of what had happened till I called your customer care this morning to inquire about the order status.

4) You may refund my money. But can you refund the nearly one week of my lost time ? Here I was, till today morning, sitting pretty, having ordered the camera, with a family outing planned the coming week.

I am sorry, but I have enough experience of ordering online for the past 5 years now(Ebay, Amazon, Flipkart, Snapdeal etc.) to inform you that this has been my most disappointing online shopping experience.

Regards,
Adwait Manke


On Sat, Mar 15, 2014 at 3:41 PM, Mansi Joshi <mansi.[protected]@naaptol.com> wrote:
Dear Adwait,

Thank you for writing to Naaptol, we had received your escalation from our CEO.

Please accept our apologies over the delay in dispatching the order to you.

As per the confirmation received from our vendor, the product is now out of stock hence we regret to inform you that the order has been cancelled from our end.

A complete refund has been initiated.

Kindly allow 3-5 working days for the refund amount to reflect in your account. Please note that the amount shall get credited back into the same account through which the payment was made.

Usually an e-mail intimation is sent to our customers when an order gets cancelled however, due to a technical glitch you have not received it.

Request you to place a fresh order after couple of days.


Thanks & Regards,
Mansi Joshi
Assistant Manager-Web Care
Naaptol Online Shopping Pvt. Ltd
India’s leading comparison based social shopping portal


From: Adwait Manke [mailto:[protected]@gmail.com]
Sent: 15 March 2014 15:01
To: [protected]@naaptol.com
Subject: Fwd: Your login details on naaptol.com

Dear Sir,

My order below was "Cancelled for Refund" a week after ordering and paying. I was given no email intimation of this change of status. It was only on calling the customer care that I came to know of this information. I was also told that the product was out of stock. But, if that is the case, it should have been mentioned while ordering. Also, the same product is still available for ordering from your site, whereas for me, it is "Out of stock" !!

This was my first and looks to be my last time for ordering from naaptol.com. I am deeply disappointed if this is the customer service that you have to offer.

Regards,
Adwait Manke

Respected Sir,

I had order D&Y Embroidered Chikankari Cotton Kurti + Stylish Fashion Jewellery
(Pack of 4) CHK[protected] & order no-8414272 on NAAPTOL dated on 22/02/2012, but
Three time received to me wrong parcel.First time received to me E-TABLE (27/02/2014), second time (14/03/2014) wrong Cotton Kurti without Stylish Fashion Jewellery, Third time (27/03/2014) same parcel received & already that parcel cash paid to NAAPTOL but every time received to me wrong parcel & not received write responded & NAAPTOL customer care Executive also last one month not give to me write response. So please help to me return my cash.


Thanks & Regards

Asma Guri

Dear, Sir/ Madam, I purchased Sofa cum bed of order number 8405682. After receiving on 26th feb 2014.I found some leakage at one part (middle part) of the sofa. I registered an complaint regarding this to naaptol team complaint Number: - 5802016.Technical team suggested me to trace the hole by wet cloth, I tried it but I cannot find the leakage even with soap water. Hence I send the product back for replacement after 24 days of continuous follow up I received the replacement on 24th march 2014.I WAS SHOCKED after opening the pack. 1. Bed is completely dust paint marks, foot prints etc showing it is an already used by someone else. 2. One or two puncture patches. 3. When I blow air in it I found two big bulges in two parts of the bed. Stating completely that is used by some other one .when i complained again they asked me to send it back through blue dart again . When i called BD person he is saying he need mail from naaptol . When i called Naaptol he is telling 48 hrs i dont know how long i should roam with this 7kg load from office to home & home to office This is very bad experience with Naaptol & the supplier pl do the Needfull i want my mone back Thanking You Jayadish

Sir, I am purchase new XElectron GSM SIM Calling Tablet (WS777) Order Number 8480304. Purchase the Product dated on 06.03.2014. This Tablet was not working. Tablet & Charger is not working. Totally this Tablet was Old. I am complaint the product to Naaptol office. So, Please Replacement Tablet or Refund my payment immediately. It is highly condemned and also I disappointed for your lethargic action, Hence you are requested to Change the Tablet immediately unless otherwise I will file the Court Case against the Naaptol. I am return the product to Naaptol office Booking of Blue Dart Express 10.03.2014 - Customer Code - 113260, Consignment No. [protected]. I enclose herewith the Tablet with Charger, order copy and Purchase Bill Copy given by Naaptol office on 10.03.2014 in Blue Dart Express for your reference.

Dear sir, i, Mintu das purchase one mobile brand Devanate Bladge D506 on the date of 22/02/2014 but this phone not working properly very often hanging all operation of the mobile. Please do the needful. i hope yuo will co-operate with me invoice Number: 846249/DL/0000730/2013-14 Dt. 22.02.2014 thanking you, Mintu Das

Purchase Utsav 1 Gram Gold Plated 13 Jewellery Set by tele-shopping on 1st March 2014, which was received defective & dusty (old one) on 4th March 2014. Also inform the same on 5th March 2014, Naaptol Team said that will send you replacement & arrange reverse pickup. So will call aramex courier for pickup on 6th March 2014 but aramex person is coming on 13th of March to collect pickup. So due to lot of delay and defective & old material. I want my refund. Kindly help of refund.

i have ordered seven kotta saree parcel at the date of 26/12/2013. but i have receive an empty parcel and then i have to complaint naaptol team and also return that parcel to naaptol team. till now they are not proceed my complaint. when ever i call to customer care, they are not responced correctly. there are three more months are gone but they are not refund my money.

NAAPTOL IS ONLY ONE MOST FRAUDEST COMPANY IN INDIA.

dear sir, i have purches bsnl penta phone pf 300 order no.8608889 from naaptol. naaptol cod method avabile pin no 473226. but product deliverd away from 35 km guna via bluedirt compny, while at product booking time requst only indian post avabile 473226 location, sir this is a 2nd order ist order pick up to guna . i have no time for product recive .sir i have comlent custmore care but are not satisftroy answer, in the future more product book but delivry is poor so i am not satisfy naptol service thnk u

Dear Sir/Madam, I have ordered Black Berry-9300 dated on 10/03/2014 order no. 8567189 thru website NAAPTOL.COM. Order has been placed and stock available for product. I have also pay the amount and confirmation received that Order will be received in next 2-3 days. I am tracing the status of dispatch, customer care executive told that your order has been rejected due to non-availability of product at merchant level. Why order has been rejected if stock available during purchase. This is not acceptable. When I pay in advance so there is no chance of rejecting the order. So Please take some necessary action. B/R Vivek Owdhwal [protected]