Naaptol Online Shopping Complaints & Reviews

Order no. 9499638
Billing Date 11/06/14
Product. Padmini cs -400gl built in gas hob
Max.delivered date- 18/6/14
Amount- 8300/=rs
Payment mode debi card
Sir, kindly request ..pls take action against this case...
they r not delivered the material after 17 days..and evn not replying about it properly...wat can ido sir...pl take action

Order No. 9018225Set of 4 Mind The Gap Cotton TopDated: 27 Apr 2014 | Amount: 898.00

I ordered this product on the above date and i got a different and used product after 15 days. I complained about it with naaptol customer care, they sent a courier service to collect the product free of cost and assured to replace it with the original product within 7 days. After the given time period I had called the customer care for about 12 times and they are still not delivering the product and it has been 2 months now since I ordered the product. I called again to ask for a cash back and that I do not wish to purchase any product from the site, they assured to call again after 24 hours to resolve this issue and they haven't called yet.

i ordered a hdmi projector 2 month back. i got the product through courier who took money and did not let me check the product. when i checked the product it was faulty. i complaint in naaptol, they said call blue dart courier, they will take the product from your house free of cast and we will replace it with new one. i called them 10 times, they made excuses and did not come. i complaint to naaptol, even they also wasted my time and i did not get relief. its going to be a 2 month and no action is taken. if this time my problem is not fixed i will file case in consumer court for cheating the customer. my order no is 9056267 list of my complain no is[protected]

i am having Problem with refunding of defective and worst quality dress material's, which i ordered through naaptol.com, myorder id is 9466912 and A/c Code is 113260. I have called lots of time to naaptol executive and they assured me to that the good will be refund but yet no one from courier company or naaptol helping me out from this problem.

The thing is that i m not going to use the dress material at any cost because that was to bad and worst to wear. if they refund then ok, otherwise i will never use naaptol in future for online purchasing. This was my first time shopping with naaptol, and experience with the product was bad.

Regards,
arun pandey

Order ID : 9571525 Pogo 16 Jar Revolving Multipurpose Rack - White & Orange I bought a Pogo 16 kithcen set for table. The price they charged is Rs. 999+ 299( shipping). Srange when I asked them why so much shipping charge? Their answer was that they want to send goods safely LOL. I beleived on Naaptol and bought the product. To my surprise the same product was available on SNAPDEAL, flipkart and ebay at a very very low price. At SNAPDEAL - it was only 677 with no shipping charges. I called to Naaptol and the response I got was disheartning. They dont speak with the customers nicely also. They are looting the customers from all sides( be it delivery, price, quality ). The quality is also bad compared to others like flipkart( which I think is best). They normally charge 30-40% more than the market price. Here in my case- Snapdeal - Rs 677 Naaptol - Rs 999+ 299= 1248 so it is around 40% more than the price offered at Snapdeal. Please see the conversation between me and Naaptol- From: Sandeep Kumar Sent: Thursday, June 19, 2014 12:02 PM To: Naaptol.com Cc: [protected]@naaptol.com Subject: Re: ORDER CONFIRMATION MAIL-Prepaid Hi, I purchased this item and the cost charged is 1248.00( which is too much). Why the hell the shipping charge is Rs. 299. Nowhere in India, the shipping charge is too much and that too for such a small courier.Most of the E-Commerce companies provides goods with free shipping. I even checked the price of the same good in other online stores and to my surprise, the price was more than 40% less with free shipping. For example, the same item is available at SNAPDEAL at only Rs 665( compared to NAAPTOL which chares 1248). If you want, I can give you the screenshot of the proof. I do understand that you are doing business for profit but charging this much amount is like cheating your customers. Even if the price varies around 5-10% then I would not have send this mail but charging more around 40% more than the actual price with shipping charge as Rs 299 is strange thing. Are you guys fooling your customers? I did not check in other online stores as I had full faith on NAAPTOL but I am very sorry to have purchased something from your store. You are not running a business but you only bluffing and cheating your customers. This is the last time I am shopping with Naaptol and thank you for making me aware that I should never trust a store like Naaptol when there are better options like Snapdeal, Amazon, Flipkart, Ebay and many more. I will never do shopping again with Naaptol nor will anyone of my family member. From: support Date: Thu, Jun 19, 2014 at 3:47 PM Subject: Order # 9571525 To: Sandeep Kumar Dear Customer, Thank you for writing to Naaptol. Please be inform that we charge the shipping charges to ensure safe and sound delivery. We have also clearly stated the shipping charges on our website as well. Please be informed that product sold on Naaptol are genuine product also the quality of product is also high hence there will be a price difference. However be rest assured as the product delivered to you is good and also it covered under warranty period. From: Sandeep Kumar Date: Fri, Jun 20, 2014 at 10:08 AM Subject: Re: Order # 9571525 To: support How much lie you say, this is evident from your mail and the way you respond to your customers shows the policy of Naatol. At least you should accept that yes, the price you tagged is very very high and next time you will be able to give me a better service . At least if you would have said like that, then I will be little satisfied. How funny it is! Flipkart packs its goods in a much better way and sends safely without charging anything, the delivery is super fast, they have an option of even refund if not satisfied and ironically the price is very affordable. Yes, I do agree that you did not force me to buy your product and you had mentioned the shipping charges clearly but I did not bother to check that the same product with the same quaality and the same company product is available at such an affordable price. I did not check because I had full faith on Naaptol but you proved me wrong and Naaptol is not doing a proper and ethical business but it is looting and cheating the customers. Regarding quality, Flipkart, snapdeal, Amazon has better quality or the same quality as you. The same product with the same manufacturer is available on Snapdeal for just Rs. 665 and no shipping charges(unlike yours 999+ 299). Do you mean to say that snapdeal do not send the goods safely. And yes, why I buoght the product from Naaptol because we have a tie up with Payback card and they provide online shopping option with Naaptol. I WILL MAKE SURE THAT I WILL ASK ALL MY EMPLOYEES FROM MY COMPANY(COGNIZANT) NOT TO BUY ANY PRODUCT FROM NAAPTOL

Product Name - Pogo 16 Jar Revolving Multipurpose Rack - White & Orange
R.s- 1248.00

Order ID : 9571525

I bought a Pogo 16 kithcen set for table. The price they charged is Rs. 999+ 299( shipping).

Srange when I asked them why so much shipping charge? Their answer was that they want to send goods safely LOL.

I beleived on Naaptol and bought the product. To my surprise the same product was available on SNAPDEAL, flipkart and ebay at a very very low price.

At SNAPDEAL - it was only 677 with no shipping charges.


I called to Naaptol and the response I got was disheartning. They dont speak with the customers nicely also.


They are looting the customers from all sides( be it delivery, price, quality

). The quality is also bad compared to others like flipkart( which I think is best).


They normally charge 30-40% more than the market price. Here in my case-

Snapdeal - Rs 677

Naaptol - Rs 999+ 299= 1248 so it is around 40% more than the price offered at Snapdeal.


Please see the conversation between me and Naaptol-


From: Sandeep Kumar

Sent: Thursday, June 19, 2014 12:02 PM

To: Naaptol.com

Cc: [protected]@naaptol.com

Subject: Re: ORDER CONFIRMATION MAIL-Prepaid


Hi,


I purchased


this item and the cost charged is 1248.00( which is too much). Why the hell the shipping charge is Rs. 299. Nowhere in India, the shipping charge is too much and that too for such a small courier.Most of the E-Commerce companies provides goods with free shipping.


I even checked the price of the same good in other online stores and to my surprise, the price was more than 40% less with free shipping. For example, the same item is available at SNAPDEAL at only Rs 665( compared to NAAPTOL which chares 1248). If you want, I can give you the screenshot of the proof.


I do understand that you are doing business for profit but charging this much amount is like cheating your customers. Even if the price varies around 5-10% then I would not have send this mail but charging more around 40% more than the actual price with shipping charge as Rs 299 is strange thing. Are you guys fooling your customers?

I did not check in other online stores as I had full faith on NAAPTOL but I am very sorry to have purchased something from your store. You are not running a business but you only bluffing and cheating your customers.


This is the last time I am shopping


with Naaptol and thank you for making me aware that I should never trust a store like Naaptol when there are better options like Snapdeal, Amazon, Flipkart, Ebay and many more.

I will never do shopping again with Naaptol nor will anyone

of my family member.


From: support

Date: Thu, Jun 19, 2014 at 3:47 PM

Subject: Order # 9571525

To: Sandeep Kumar

Dear Customer,

Thank you for writing to Naaptol.

Please be inform that we charge the shipping charges to ensure safe and sound delivery.

We have also clearly stated the shipping charges on our website as well.

Please be informed that product sold on Naaptol are genuine product also the quality of product is also high hence there will be a price difference.

However be rest assured as the product delivered to you is good and also it covered under warranty period.


From: Sandeep Kumar

Date: Fri, Jun 20, 2014 at 10:08 AM

Subject: Re: Order # 9571525

To: support

How much lie you say, this is evident from your mail and the way you respond to your customers shows the policy of Naatol. At least you should accept that yes, the price you tagged is very very high and next time you will be able to give me a better service


At least if you would have said like that, then I will be little satisfied.

How funny it is! Flipkart packs its goods in a much better way and sends safely without charging anything, the delivery is super fast, they have an option of even refund if not satisfied and ironically the price is very affordable.


Yes, I do agree that you did not force me to buy your product and you had mentioned the shipping charges clearly but I did not bother to check that the same product with the same quaality and the same company product is available at such an affordable price. I did not check because I had full faith on Naaptol but you proved me wrong and Naaptol is not doing a proper and ethical business but it is looting and cheating the customers.


Regarding quality, Flipkart, snapdeal, Amazon has better quality or the same quality as you. The same product with the same manufacturer is available on Snapdeal for just Rs. 665 and no shipping charges(unlike yours 999+ 299). Do you mean to say that snapdeal do not send the goods safely.


And yes, why I buoght the product from Naaptol because we have a tie up with Payback card and they provide online shopping option with Naaptol. I WILL MAKE SURE THAT I WILL ASK ALL MY EMPLOYEES FROM MY COMPANY(COGNIZANT) NOT TO BUY ANY PRODUCT FROM NAAPTOL.

I G.Sreenivasulu, Anantapur, AP, Ordered Set of 3 Ishin American Crepe Printed Saree Combo28 vide Ordered Order No. 9401278 and took delivery on by paying 1098-00. After delivery I found that, Out of three different sarees of red, blue and yellow.. Two red sarees ond blue sarees were packed and sent to me instead of one yellow saree.I called the Naaptol customer executive and complained. He advised me to send back through courier. The courier charges for sending back itself is Rs.100-00 and another Rs.100/- for receiving through courier which iam suppose to bear. It clearly shows the negligent and deceiving attitued of Naaptol towards the customers as they cant send back bearing the courier charges which is radiculous on their part.

I have received the order by yesterday. But the quality of the material is not good. U have displayed it with kurta but i got only dupata n salwar that too its not patiyala.

You have dispaly the product in good quality but the product got delie`vered is not the same.

So Kindly cancel my order n pay money back ASAP.

Reagards,
Ramah Prasath

I haveordered a product more than 4 months they have still not give my product andevery time I call they say we will call back in 24 hrs but I don’t get a call. Ihave taken 1010/- from me and cheating me on the refund. This site should beclosed down because there are many who are cheated by NAAPTON

I had bought one roti maker from naaptol.com .When I tried the product I got electric shock from the body of the roti maker. Therefore with precaution like using a dry clothe and wearing sandal i tried to make rotis withe help of the appliance but to my disappointing it was not at all helpful as it is not making the kind of rotis they are show in their advertisemnt . They are totally deceiving their customers .When i tried to review the product in ther website the did not update my review comments in their review comments column . When I told them that I want my money back, they told me that they cannot return the money back but they can replace it(though on theri website they have mentioned that they have provision for refunding money for faulty products).After so many days also they have not came to pick the product for replacement Order No 9176018. Phone Number:[protected] Thanks Alok Ranjan Patro

Dear Sir, Sub:Delay in the ordered item. I ordered a mobile phone last week, but till now I didn't get the product. Your promise was it would get on Monday(26.5.14). Till now(30.5.14), I didn't get the product.So cancel the product. I had sent a complaint to your CEO, his reply was the product was already shipped. I went to Aramex(courier Office) today, I gave the order number & Courier no also. But they told me no such product was shipped. So I lost the trust in your company. I will never buy any product from your company, CANCEL THE PRODUCT... Order Details Product: Micromax X096 - White Quantity: 1 Order Amount: 1048.00 Shipping Detail: Sreejith Nair Current Status: Order Shipped State Date:[protected]:38:54.0

Product received on May-19 and same day we made two calls to register the complaint again made a call by May-21. Still now no response and today again 28th May we called and said my complaint has not registered. I need to get the replacement set immediately .

I order an AIR SOFA CUM BED through mobile. I got delivery on 24 apl 2014 .As soon as i got the product i did all the test to verify its durability obviously i filled it with air. And when it got confirmed i got a defective piece, i immediately called the customer care and lodged complaint regarding missing parts of air filling caps.

My order number is 9230397 we just recd delivery where as we order electric lunch box+mega slim flask+3 container+travel mug+6in 1 slicer, from which slicer is missing in parcel 1 container is totally damage Travel mug is damage So we need to return all this please give us our money and take your product back

Firstly, I have to purchase a saree from Naaptol of Rs.1081/- through order no. 8790899 on dated:03/04/2014 but the quality of saree is very rough so, I have to return that saree on dated:05/04/2014 and Naaptol has been provide my cash back in the form of gift voucher code on dated: 24/04/2014 after given much mails/phone calls from my end.

Secondly, From that gift voucher code I have to purchase a Sun flame pressure cooker...

I ordered (order number 8924611) one pendant set on April 17, 2014 which got delivered on April 23, 2014. I have not received the product which is have ordered. I raised complaint with naaptol with complaint number : 6072089. I have returned the product through Aramex vide # [protected] with shipper account # 50614601. I have not got the product yet which is have ordered. Product code: 12250346. PSET SIA58. Incase if the product is out of stock .. Return the money back. Avail timings to call back : 6 pm to 9 pm Regards, Sridevi A S

Sir/Madam, I ordered a FLY F45Q Phone online under reference said above. I received this mobile phone on yesterday. But this phone is not working properly. It's back speakers/ringtone speakers are not working. Kindly provide me the replacement of the product with new mobile phone and collect the defective product from me. Regards

I ordered Mini Silai sewing machine for Rs 1999/- plus delivery charges 399/- through Naaptol online shopping. From the day of delivery it is not working properly. The thread from the bobbin is not picked by the needle. how many times I contacted Naaptol everytime they will suggest somethings to do but that also wont work. I raised concern in Naaptol also and till now they have not resolved. I wasted total of 2398/- Rs. They are not ready to re-imburse the amount or exchange the product. Atleast they can send some person in order to check whether the device is working properly or not. I am very much dissatisfied with this service. Recently i wrote a review about the product in Naaptol and they didn't publish that review itself. They will just publish the reviews which are in favor of them.

I placed order #8698032 on 24th March to redeem my payback points but order could not complete due to network issue while paying for the remaining amount by credit card. My payback points were already redeemed. Its been 17 days and those points are still not back in my account. They had earlier replied saying, points will be back in 3-4 days, later said it might take 10 days. Neither payback nor Naaptol are replying or calling back to follow up on this. I had also informed saying points are expiring on 31st March so it would be good if they can revert back those so that I can redeem them again but no action is being taken. For order # 8697562, I reported about poor fabric quality and no brand mention on the apparel, but they dont have any reverse pick up. There have been no call backs to resolve queries about me shipping hte product to them.

i was just visiting naaptol website and some one call me from naaptol[protected] and forced me to make an order on phone to get delivery...on that time i was just shocked in that process and give order but after viewing some website i saw that naaptol taking 3 times greater money from me on that product..so i want to cancel it totally..