Naaptol Online Shopping Complaints & Reviews

TO WHOM MAY IT CONCERN

Order No : 9741817

Recently i had receive from email Ms Mansi Joshi she said the amount will be credited in my account in 4 working days but it doesn't came yet.

I am sending you this Email to say how appalled I am at the service I have received from your company. I was advised by friends to order from Naaptol but I wished I hadn't.

I ordered an Havells Maestro 1320mm Special Finish Color Ceiling Fan on 3rd July and because it did not arrive I phoned on the 9th July to cancel it . I spoke to a lady in customer service who did not speak English properly which I found very frustrating as it was hard to describe the problem. She did say the order was cancelled and the money would be refunded into my bank account. As to this date no money has been received.

This is extremely unsatisfactory as I am wasting my time and money and If the money is not put back into my account I will take seriously further action. I want it back as soon as possible into my account and I am sending the proof of Bank statement which i paid through Net-banking.

This is not a way to run a business regardless of the amount spent.

This is certainly no way to treat your customers and if the money is not returned in the next 48 hours which Ms Mansi Promised me I will approach the cyber crime investigation team against your company.

Awaiting your prompt reply.

Please find the attachment copy of bank statement.

Thank you.

Regards

Mr Javed

Mumbai Police

VERSOVA

[protected]

I have ordered sensation belt, wallet, watch and aviator sunglasses from naaptol.com on 1st July. I have paid money through credit card. But still I didn't received any status of my courior from naaptol as well as aramex courior service even after complaining by 3 times... I have not received my parcel or money back from naaptol.com. please resolve this matter ASAP.

I have ordered a Fastrack P182BK2F Sunglass on Naaptol on 12th July morning. They informed it would reach me on 14th. But I'm quite embarrased that today is 17th July and the seller had not yet shipped my item. The naaptol Customer Care is also neglecting the matter.

| have purchased digital alaram clock with digital camera in silver color from naaptol site.They have handed defective piece.Camera is not working all and replacement of this product is within 15 days.Whenever I have phoned naaptol sale person they will keep a call on long hold then they will say our technician department will see.Within 48 hours you will get a phone call from our side.All in vain.Still am waiting for response.
Please do the needful.

I was ordered micromax moblie, it was develived after 10 days and the product is also fault.I had sent back to them and they are not responding after receiving the product.I call them and ask for Update and they gave refund voucher that we can able
to buy the products in same website and it has the validity of 1 Year.I got this refund voucher after 20 days.Then i ordered other mobile in there website.It was also not develived on time..still waiting...Over 10 days...

I have ordered Blackberry bold 9900 mobile device using order no : 9724388 via naaptol which was meant to be a birthday gift for my dad, it was displayed in the site mentioning 2 days of delivery. Ordered the product on 02nd July and the expected delivery was mentioned as 04th July. Before making the order called up the customer service desk to ensure this product will be delivered within the date mentioned and the they responded positively. Liek everyone i had positive hopes on the delivery and 04th July passed without getting any response from naaptol service team. Even after 7 days of placing order there had been no communication attempts form naaptol. For past 3 days have been continuously calling customer service desk to know the delivery date but all attempts in vain. The so called "support executives" are made to attend these calls just for name sake and speaking to them will ruin your entire day. These people speak rubbish and does not know english properly and keeps shuffling their languages between hindi and english. They do multiple frauds to neglect the caller by muting the line, else keeping the call on hold in view that they are doing a check on the order or complaint. When i spoke to them, they revealed that any order placed in naaptol will take min of 7 to 10 working days to deliver. When i asked them about the date mentioned in website stating 2 days, they nodded saying it might be a mistake. Though 7 days are over and still the product has not been delivered, when enquired today they mentioned its in process and it might get delivered within 10 days. OMG !!! another 10 days ?? So in total as per them i need to wait close to half a month (15-20 days) and yet have to see whether the product gets delivered. I am hopeless with naaptol service and would not recommend anyone to purchase any kind of item from this fraudsters. My wish and expectations to gift this item to my dad on his birthday has been ruined by these set of people. My suggestion to all would never to order any item from this place, its the worst one i have encountered in my online shopping experience. My word to naaptol is to correct their operational methods and understand that customer satisfaction is an important aspect for your survival. Order No : 9724388 Complaint No : 6514384, 653251 ... Rahul. [protected]

Sir/Madame, My order no. is 9711656, Set of 3 Oleva Wrist Watch OVD 162 worth Rs. 1098. I received this order on[protected], the problem is that the quality of product even it is manufacturing vies or material vies is very bad, very cheap and third class, in the local market you can get that watches in only Rs.100 per pcs. and you people charging 1098 for that. In the last, i am requesting you please refund my total amount and take back your product as soon as possible because that product is absolutely use less for us. Thanks, Sunny Singh, Address: Jagannath International Management School, MOR Pocket- 105, Kalkaji, New Delhi-110019. Mbl. No. [protected].

Non delivered the product
I ordered the product from Naaptol with advance payment on 12.6.2014. the ordered good sent via Aramex courier on 16.6.2014 but the aramex courier nagpur branch hold the product in nagpur from 17.6.2014 to 26.6.2014 and inform to me via mail, they are unable to delivered the product in amravati 444606 due to non service area. If aramex unable to serve in amravati, why the product picked up for delivery by aramex. And why the naaptol sent the product through Aramex. I complaining many time to Naaptol and Aramex in this regards but the response from naaptol and Aramex is very poor.
Finally the product has been returned to naptol by aramex on 26.6.2014. But neither the product resend by naaptol nor the refund done by the naaaptol.

need refund..of 6000 paid towards the VOX last year. bought in the name of K.Muthuswamy. Kodambakkam.-24. Spoke to your customer service people many times but no reply.Since iam being in media industry will take it up to all people. Its our hard earned money . can any one cal me & respond. You will get a legal notice shortly if no response received. Regards Muthuswamy [protected]

Order no. 9499638
Billing Date 11/06/14
Product. Padmini cs -400gl built in gas hob
Max.delivered date- 18/6/14
Amount- 8300/=rs
Payment mode debi card
Sir, kindly request ..pls take action against this case...
they r not delivered the material after 17 days..and evn not replying about it properly...wat can ido sir...pl take action

Order No. 9018225Set of 4 Mind The Gap Cotton TopDated: 27 Apr 2014 | Amount: 898.00

I ordered this product on the above date and i got a different and used product after 15 days. I complained about it with naaptol customer care, they sent a courier service to collect the product free of cost and assured to replace it with the original product within 7 days. After the given time period I had called the customer care for about 12 times and they are still not delivering the product and it has been 2 months now since I ordered the product. I called again to ask for a cash back and that I do not wish to purchase any product from the site, they assured to call again after 24 hours to resolve this issue and they haven't called yet.

i ordered a hdmi projector 2 month back. i got the product through courier who took money and did not let me check the product. when i checked the product it was faulty. i complaint in naaptol, they said call blue dart courier, they will take the product from your house free of cast and we will replace it with new one. i called them 10 times, they made excuses and did not come. i complaint to naaptol, even they also wasted my time and i did not get relief. its going to be a 2 month and no action is taken. if this time my problem is not fixed i will file case in consumer court for cheating the customer. my order no is 9056267 list of my complain no is[protected]

i am having Problem with refunding of defective and worst quality dress material's, which i ordered through naaptol.com, myorder id is 9466912 and A/c Code is 113260. I have called lots of time to naaptol executive and they assured me to that the good will be refund but yet no one from courier company or naaptol helping me out from this problem.

The thing is that i m not going to use the dress material at any cost because that was to bad and worst to wear. if they refund then ok, otherwise i will never use naaptol in future for online purchasing. This was my first time shopping with naaptol, and experience with the product was bad.

Regards,
arun pandey

Order ID : 9571525 Pogo 16 Jar Revolving Multipurpose Rack - White & Orange I bought a Pogo 16 kithcen set for table. The price they charged is Rs. 999+ 299( shipping). Srange when I asked them why so much shipping charge? Their answer was that they want to send goods safely LOL. I beleived on Naaptol and bought the product. To my surprise the same product was available on SNAPDEAL, flipkart and ebay at a very very low price. At SNAPDEAL - it was only 677 with no shipping charges. I called to Naaptol and the response I got was disheartning. They dont speak with the customers nicely also. They are looting the customers from all sides( be it delivery, price, quality ). The quality is also bad compared to others like flipkart( which I think is best). They normally charge 30-40% more than the market price. Here in my case- Snapdeal - Rs 677 Naaptol - Rs 999+ 299= 1248 so it is around 40% more than the price offered at Snapdeal. Please see the conversation between me and Naaptol- From: Sandeep Kumar Sent: Thursday, June 19, 2014 12:02 PM To: Naaptol.com Cc: [protected]@naaptol.com Subject: Re: ORDER CONFIRMATION MAIL-Prepaid Hi, I purchased this item and the cost charged is 1248.00( which is too much). Why the hell the shipping charge is Rs. 299. Nowhere in India, the shipping charge is too much and that too for such a small courier.Most of the E-Commerce companies provides goods with free shipping. I even checked the price of the same good in other online stores and to my surprise, the price was more than 40% less with free shipping. For example, the same item is available at SNAPDEAL at only Rs 665( compared to NAAPTOL which chares 1248). If you want, I can give you the screenshot of the proof. I do understand that you are doing business for profit but charging this much amount is like cheating your customers. Even if the price varies around 5-10% then I would not have send this mail but charging more around 40% more than the actual price with shipping charge as Rs 299 is strange thing. Are you guys fooling your customers? I did not check in other online stores as I had full faith on NAAPTOL but I am very sorry to have purchased something from your store. You are not running a business but you only bluffing and cheating your customers. This is the last time I am shopping with Naaptol and thank you for making me aware that I should never trust a store like Naaptol when there are better options like Snapdeal, Amazon, Flipkart, Ebay and many more. I will never do shopping again with Naaptol nor will anyone of my family member. From: support Date: Thu, Jun 19, 2014 at 3:47 PM Subject: Order # 9571525 To: Sandeep Kumar Dear Customer, Thank you for writing to Naaptol. Please be inform that we charge the shipping charges to ensure safe and sound delivery. We have also clearly stated the shipping charges on our website as well. Please be informed that product sold on Naaptol are genuine product also the quality of product is also high hence there will be a price difference. However be rest assured as the product delivered to you is good and also it covered under warranty period. From: Sandeep Kumar Date: Fri, Jun 20, 2014 at 10:08 AM Subject: Re: Order # 9571525 To: support How much lie you say, this is evident from your mail and the way you respond to your customers shows the policy of Naatol. At least you should accept that yes, the price you tagged is very very high and next time you will be able to give me a better service . At least if you would have said like that, then I will be little satisfied. How funny it is! Flipkart packs its goods in a much better way and sends safely without charging anything, the delivery is super fast, they have an option of even refund if not satisfied and ironically the price is very affordable. Yes, I do agree that you did not force me to buy your product and you had mentioned the shipping charges clearly but I did not bother to check that the same product with the same quaality and the same company product is available at such an affordable price. I did not check because I had full faith on Naaptol but you proved me wrong and Naaptol is not doing a proper and ethical business but it is looting and cheating the customers. Regarding quality, Flipkart, snapdeal, Amazon has better quality or the same quality as you. The same product with the same manufacturer is available on Snapdeal for just Rs. 665 and no shipping charges(unlike yours 999+ 299). Do you mean to say that snapdeal do not send the goods safely. And yes, why I buoght the product from Naaptol because we have a tie up with Payback card and they provide online shopping option with Naaptol. I WILL MAKE SURE THAT I WILL ASK ALL MY EMPLOYEES FROM MY COMPANY(COGNIZANT) NOT TO BUY ANY PRODUCT FROM NAAPTOL

Product Name - Pogo 16 Jar Revolving Multipurpose Rack - White & Orange
R.s- 1248.00

Order ID : 9571525

I bought a Pogo 16 kithcen set for table. The price they charged is Rs. 999+ 299( shipping).

Srange when I asked them why so much shipping charge? Their answer was that they want to send goods safely LOL.

I beleived on Naaptol and bought the product. To my surprise the same product was available on SNAPDEAL, flipkart and ebay at a very very low price.

At SNAPDEAL - it was only 677 with no shipping charges.


I called to Naaptol and the response I got was disheartning. They dont speak with the customers nicely also.


They are looting the customers from all sides( be it delivery, price, quality

). The quality is also bad compared to others like flipkart( which I think is best).


They normally charge 30-40% more than the market price. Here in my case-

Snapdeal - Rs 677

Naaptol - Rs 999+ 299= 1248 so it is around 40% more than the price offered at Snapdeal.


Please see the conversation between me and Naaptol-


From: Sandeep Kumar

Sent: Thursday, June 19, 2014 12:02 PM

To: Naaptol.com

Cc: [protected]@naaptol.com

Subject: Re: ORDER CONFIRMATION MAIL-Prepaid


Hi,


I purchased


this item and the cost charged is 1248.00( which is too much). Why the hell the shipping charge is Rs. 299. Nowhere in India, the shipping charge is too much and that too for such a small courier.Most of the E-Commerce companies provides goods with free shipping.


I even checked the price of the same good in other online stores and to my surprise, the price was more than 40% less with free shipping. For example, the same item is available at SNAPDEAL at only Rs 665( compared to NAAPTOL which chares 1248). If you want, I can give you the screenshot of the proof.


I do understand that you are doing business for profit but charging this much amount is like cheating your customers. Even if the price varies around 5-10% then I would not have send this mail but charging more around 40% more than the actual price with shipping charge as Rs 299 is strange thing. Are you guys fooling your customers?

I did not check in other online stores as I had full faith on NAAPTOL but I am very sorry to have purchased something from your store. You are not running a business but you only bluffing and cheating your customers.


This is the last time I am shopping


with Naaptol and thank you for making me aware that I should never trust a store like Naaptol when there are better options like Snapdeal, Amazon, Flipkart, Ebay and many more.

I will never do shopping again with Naaptol nor will anyone

of my family member.


From: support

Date: Thu, Jun 19, 2014 at 3:47 PM

Subject: Order # 9571525

To: Sandeep Kumar

Dear Customer,

Thank you for writing to Naaptol.

Please be inform that we charge the shipping charges to ensure safe and sound delivery.

We have also clearly stated the shipping charges on our website as well.

Please be informed that product sold on Naaptol are genuine product also the quality of product is also high hence there will be a price difference.

However be rest assured as the product delivered to you is good and also it covered under warranty period.


From: Sandeep Kumar

Date: Fri, Jun 20, 2014 at 10:08 AM

Subject: Re: Order # 9571525

To: support

How much lie you say, this is evident from your mail and the way you respond to your customers shows the policy of Naatol. At least you should accept that yes, the price you tagged is very very high and next time you will be able to give me a better service


At least if you would have said like that, then I will be little satisfied.

How funny it is! Flipkart packs its goods in a much better way and sends safely without charging anything, the delivery is super fast, they have an option of even refund if not satisfied and ironically the price is very affordable.


Yes, I do agree that you did not force me to buy your product and you had mentioned the shipping charges clearly but I did not bother to check that the same product with the same quaality and the same company product is available at such an affordable price. I did not check because I had full faith on Naaptol but you proved me wrong and Naaptol is not doing a proper and ethical business but it is looting and cheating the customers.


Regarding quality, Flipkart, snapdeal, Amazon has better quality or the same quality as you. The same product with the same manufacturer is available on Snapdeal for just Rs. 665 and no shipping charges(unlike yours 999+ 299). Do you mean to say that snapdeal do not send the goods safely.


And yes, why I buoght the product from Naaptol because we have a tie up with Payback card and they provide online shopping option with Naaptol. I WILL MAKE SURE THAT I WILL ASK ALL MY EMPLOYEES FROM MY COMPANY(COGNIZANT) NOT TO BUY ANY PRODUCT FROM NAAPTOL.

I G.Sreenivasulu, Anantapur, AP, Ordered Set of 3 Ishin American Crepe Printed Saree Combo28 vide Ordered Order No. 9401278 and took delivery on by paying 1098-00. After delivery I found that, Out of three different sarees of red, blue and yellow.. Two red sarees ond blue sarees were packed and sent to me instead of one yellow saree.I called the Naaptol customer executive and complained. He advised me to send back through courier. The courier charges for sending back itself is Rs.100-00 and another Rs.100/- for receiving through courier which iam suppose to bear. It clearly shows the negligent and deceiving attitued of Naaptol towards the customers as they cant send back bearing the courier charges which is radiculous on their part.

I have received the order by yesterday. But the quality of the material is not good. U have displayed it with kurta but i got only dupata n salwar that too its not patiyala.

You have dispaly the product in good quality but the product got delie`vered is not the same.

So Kindly cancel my order n pay money back ASAP.

Reagards,
Ramah Prasath

I haveordered a product more than 4 months they have still not give my product andevery time I call they say we will call back in 24 hrs but I don’t get a call. Ihave taken 1010/- from me and cheating me on the refund. This site should beclosed down because there are many who are cheated by NAAPTON

I had bought one roti maker from naaptol.com .When I tried the product I got electric shock from the body of the roti maker. Therefore with precaution like using a dry clothe and wearing sandal i tried to make rotis withe help of the appliance but to my disappointing it was not at all helpful as it is not making the kind of rotis they are show in their advertisemnt . They are totally deceiving their customers .When i tried to review the product in ther website the did not update my review comments in their review comments column . When I told them that I want my money back, they told me that they cannot return the money back but they can replace it(though on theri website they have mentioned that they have provision for refunding money for faulty products).After so many days also they have not came to pick the product for replacement Order No 9176018. Phone Number:[protected] Thanks Alok Ranjan Patro

Dear Sir, Sub:Delay in the ordered item. I ordered a mobile phone last week, but till now I didn't get the product. Your promise was it would get on Monday(26.5.14). Till now(30.5.14), I didn't get the product.So cancel the product. I had sent a complaint to your CEO, his reply was the product was already shipped. I went to Aramex(courier Office) today, I gave the order number & Courier no also. But they told me no such product was shipped. So I lost the trust in your company. I will never buy any product from your company, CANCEL THE PRODUCT... Order Details Product: Micromax X096 - White Quantity: 1 Order Amount: 1048.00 Shipping Detail: Sreejith Nair Current Status: Order Shipped State Date:[protected]:38:54.0