Naaptol Online Shopping Complaints & Reviews

Name-Md Ibnesina Order No-8079110 Mobile No-[protected] I buy bsnl penta ps501..from naaptol. It was a defective product...and i tell it to naaptol customer when see it. They told me to sent this product and they give me refund, they take my bank details and check holder name.I have record this. I sent this and it delivered to naaptol to 12.2.2014 But still i don't get my money...i call many more time Customer care but not solve. They tell wait 48 hour every time and now 32 days left. I feel really bad. I buy this from my Pocket money. Please help sir. My Addresh Vill-Dakshin Nagar Po-Juginda, Ps-Domkal, Dist-Murshidabad pin-742406, West Bengal Mobile-[protected]

I have ordered 2 microwave oven on 22nd-feb'14 and my order no is 8414269. But i have not recieved my product till today. When i checked with customer care peoples, each person confirming different things, one person confirmed me bluedart courier tracking no and telling the product has been dispatched on 23rd itself. Now another person is confirming it has not dispatched yet and it will reach another 7 working days. I was very much dissatisfied and frustrated about the service offered by your company. More than 10 working days gone, still am waiting for the product.

Dear Sir, I have ordered ZYNC Cloud Z5 DUAL SIM Android 4.0 Phone Cum Tablet product ( order no. 6298491) on 13st of March 2013. The product was delivered on 17 th March which was an Empty parcel. When i opened the parcel i found that no phone was there but wooden box. I tried to contact customer support of Naaptol but didn’t get any help. I have also submitted my complaint no: 4429346 in which I have been told my issue will be resolved within 5-7 working days. when I called to customer care on 20th March, the executive said it is to be sent back to B-1205, New Ashok nagar, Opposite Metro station, New Delhi 110096 though Blue Dart courier then you will get refund soon.they sent Blue Dart courier No also was wrong .How can i send back? I complained a lot of times to the Naaptol customer care. Naaptol.com is a fraud firm and even they don’t have any email id. Please help me money back for the product ZYNC Cloud Z5 DUAL SIM Android 4.0 Phone Cum Tablet I would like to request you to kindly take action against the firm (i.e. Naaptol.com) The STD No. which they given in the News Paper is -[protected]/[protected] This firm is Complaint for Refund for paid money under order no -6298491 from Naaptol continuously cheating the public with their fraud Advertisement and wrong products. I want take a strict action against the firm so that they should rectify my problem immediately. PLS DEFEND PEOPLE LIKE ME ! I am so upset by getting such product. Awaiting for early and positive response. Thank you S.Arumuganinar, Teacher Railway Mixed High School, Podanur, Coimbatore 641023 Email ID:[protected]@gmail.com Mob :[protected] My order details is given below Order Number. 6298491 Placed on Date: 13 Apr 2013

I ordered a e-table and it got broke within a week order num 8250425 When i called naaptol they said it is out of return window but on website it is mentioned as 10 days and finally when i got a return label after a long conversation, courier company is not picking up the product. I got very nasty quality product, i was disappointed and since last 15 days i am frustrated calling naaptol and armex no support from either of the companies...Naaptol simply putting blaim on armex for not picking return no other resolution provided nor refunding my money

hi We have ordered combo set with Product Code: 12212520, the product set are not given same as given in the picture, so please kindly take back the product and give same as. below is the address which the product is delivered Supriya Address: 11 D.type 3, GPRA Qtrs, Gachibowli, hyderabad, Pin 500032. ph num : [protected] Supriya

Sir, I ordered 9 sarees for Rs.2999 against COD by Phone [protected] and as they were not complying to the promise made by you, i lodged a complaint No.5771367. Then I received a message on 22.02.2014 to contact Aramex courier thro Tel N0.[protected]. Then I contacted the same on 22.02.2014 around 3 p.m. Then they assured me to pick up the parcel on the same day between 3 to 6 p m and pickup detail no. was B22091D. But that didnot happen on that day. Next day was sunday and their service was not available. Monday morning at 10 A M when I contacted them, their server was down and I was told to contact after one hour. This was repeated throuhout the day till 6 pm. Then I contacted your no and I was told to conact again on Tuesday i.e today. Today morning also Aramex No was not available and again I contacted your No i.e [protected]. Then I was assured that they have checked with Aramex and they will pick up the parcel within 24 to 48 hours. Till now, they have not turned to pickup the parcel. Hence I am submitting that please let me know that whether you will take back the parcel or not.Simply waiting for theperson to pickup the parcel is difficult for me as I am working lady. Dont give false assurance which mayl spoil your reputation and we will loose our confidence in you for further shopping. Geetha V A

I have also ordered the New Jersey Polo Club All Season
Double Sided Jacket + Tracksuit + Free Duffle
Bag + Watch, from naaptol.com my order no is 8333356. I had placed my order on
13th
Feb 2014 via COD.I received my product on dated 24 Feb 2014 via post office
parcel.

I also ordered by seeing the online chart from naaptol

which
shows that Size L(42), XL(44), XXL(46) so i
have placed my order for Size L(38-42)
according
to chart but when i
received my jacket it has 53 inch in size which is no where mentioned in
the chart, that too I didn't order.

It seems that they have only stock of 53 inch size jacket and no other size, they are selling only this size jacket by false advertisement of availability
of different sizes of jackets and making people fool and cheating them.

There is no terms and condition on their product while
purchasing.


Now, When I had called the customer care on 25 Feb 2014, after receiving
product and
told
them about my problem that size is not right and ask them what They can do for
it, they told that they have forwarded the problem and will be sorted out in 48
hours.Lets see...


I also want that my jacket size should be changed if they cannot exchange
them
refund my money.

Reference is made to Order ID-8264667 and complaint no-5741767.
I was supplied with a Defective Tablet. Though Naaptol has agreed for replacement of the item, there is no help whatsoever thereafter. Now I am stuck with this Defective piece of Tablet in hand.
Request Help immediately as I wanted this piece to be gifted to my son on his birthday.

S U Nair
[protected]

On 11th January 2014, I ordered 5 sarees, as advertised in TOI. In a week’s time got the packet and I paid the agreed amount including delivery charges. However, on opening the package, I found all sarees of the same base colour but different prints/borders. The advertisement in TOI showed one red and one black/blue body colour, which was not there in the package. When phoned Naptool, a representative profusely apologised for the mistake and asked me to return the packet with a promise to ship the correct set. It took a while for me to return as we had to phone aramex and schedule a time to pick up the parcel. Finally, the package was returned on 28th January 2014. Having not received the correct packet in a week’s time, we phoned Naptool several times and spoke to a host of representatives, who all parrot-spoke for the inconvenience caused and promised replacement despatch “in a couple of days” etc. Finally, I received the replacement packet on 13th February. Here again, all the sarees were of same base colour and not as per the advertisement. Looks like the original parcel was resent. In any case, I accepted them as they are, as it is not worthwhile wasting time and phone charges. Suffice it to say my experience was not pleasant with Naptool.

I ordered a LED projector Order id : 8313852. While I recieved the product very fast but the product doesnot meet the specifications mentioned on NAaptol.com. The LED projector is of very inferior quality that doesnot even work. The projector is not even providing clear images. I sent a mail to their support team who says that we had sent you the product which you purchased and they are not liable for this. I am feeling cheated by them and deeply humilated. I need my money back as the product isof very inferior quality. Regards

I had placed an order with NAAPTOL around 7days ago. I called them 2 days back and they told me that they are about to dispatch my product and it would be delivered within 2 days. Now I called in after 3 days and they are still saying that the Order is ready to dispatch. I called in thrice today but I din’t get any satisfactory answer.

Dear Sir/Madam

I am Mosa Vijay kumar purchased the product "Zen Z-90 (Black)" on 23/01/2014 from your website. I received the mobile today i.e 28/01/2014.

The piece you have delivered is not in a working condition, though i re-inserted the battery and switched on, the mobile didn't start-up. I am very upset with this.

I have raised compliant against the subjected order id by customer care and i was provided with the compliant Id: 5663310

Please consider this mail as urgent and solve my issue. I anticipate your immediate action.

Looking forward for your response.

Dear Sir / Madam,

I had booked a product having a product ID 8215766 for a Combo of Vacuum Cleaner, Water Spray Gun, Air Compressor & Car Polisher.

The said order reached Pune five days ago but the courier agency has not dispatched me the product.

I have repeatedly called them but sometimes they say that they will dispatch the product at my office, sometimes giving fake assurance that they are on the way and are about to reach in an hour or so.

The liberal attitude of those people are harassing me hence I am forced to launch a complaint.

Kindly take strict action against them.

Thanking You,

Vivek Srivastav
[protected]

We ordered through this site. we ordered mini sewing machine and when it reached home, on the top of box it was written "the product not ok" and "acc missing ". The product not working at all. We received on[protected]. From that day we are trying to make consumer complaints. Please exchange the item or else return the money.

Wrt complaint subject we have purchased one Mini Silai Machine with Thread Set through NAAPTOL on following address M Udaya Kumari # 15-17-1 Yeguvapeta Street ZP Guest House Road BHEEMUNIPATNAM Vizag 531 163 Andhra Pradesh. Molile No.[protected] It is not functioning right from the beginning of purchase date we have already paid the Equipment Charges and Shipment charges to courier person. Kindly look into matter & do Needful. Your's Sincerely, M.Udaya Kumari +[protected]

This product is available for Rs.80/- in the local market, which is sold by you for Rs.1, 499/- + freight charges of Rs.299/- = Rs.1, 798/- which means I have been charged Rs.1, 319/- + freight charges of Rs.299/-, this makes me feel cheated by you. Before lodging complaint with consumer court, I would like to seek refund of Rs.1, 319/- + Freight charges of Rs.299/- back within a weeks time.

I have ordered saree on 14/01/2014 vide order No: 8078983 & same have been received on 17/01/2014 & paid the amount of Rs: 3, 400/-. After receiving the pack has been opened and seen the con taints i.e saree are not in good quality. The saree are very very thin in thickness and the material is not Art silk. Hence I have given complaint on 17/01/2014 vide complaint No: 5617062.
Now I want the money back which i have paid .Kindly pay me the money back urgently

Sir,
I have received the parcel through postal department and the packing of the item is not properly done. The tor cover of Rotti Maker is damaged lightly. The warranty card is not filed. I approachedKa you staff by telephonically but there response was not satisfied.

Thanking you,

Balachandran P

i ordered a room heater on 8th january and it was delivered on 11th January well on time but faulty and the pain started for me, until 14th Jan no one has come to pick this defective piece even no proper response on emails and phone, finally i received a email saying will take 15-20 days, i replied for refund as i bought this heater for winter not for summer and until now no response, please takeup this matter to get me resolution, thank you sir,

Jitendra Singh
Order No, 8032761

This was my first and the last experience of shopping via naaptol. The naaptol customer service guy firstly didn't know how to talk to a lady, secondly he was totally confused and misquoted the price details which i tried to make him understand but he was too thick brained and air headed to get my point! The icing on the cake was his arrogant, rude attitude thinking of me as a novice internet shopper!! I am a frequent jabong and myntra shopper and trust me after this highly bad experience iwould never ever shop on Naaptol...and won't let my family and friends shop on it either! Just seeing this chap's pompous attitude i cancelled my order no. 8031996 which i was intending to buy for my brother on his birthday. If they go on like this soon they will have to close their shop...!