National Highways Authority of India [NHAI] Complaints & Reviews

KHED SHIVAPUR TOLL PLAZA( KM 785.00 ON NH-48)
CONTRACTOR: PS ROLL ROAD PVT.LTD
My Fast tag account had a balance of ₹556, the system at the toll booth did not work and person incharged arrogantly charged for double amount of ₹200 without rechecking his system. we paid the amount and after crossing the booth there was deduction of ₹100 by fast tag, in total we were charged thrice of the actual amount which adds upto ₹300, inspite of having a functional fast tag and balance in the account. The highways are built to reduce the travelling time and fastag are installed for the same but this system caused more of our time and money. I sincerely request you to please look into the matter and also instruct the toll collection booth contractors to be a human while they speak with the travellers.
attaching the receipt for the double toll charged and the screenshot of the message showing fast tag deduction.

Please solve the problem of rush in ladowal toll plaza in ludhiana...in the period of carona...we r [censored]ing lots of rush ...the toll plaza management ask to submit. Documents again ..to renew the passess..

I waited for more than 17 minutes at the toll plaza
and when I mentioned the 10 second rule to
person in the both he blatantly refused to know
any such rule. Was rude and started screaming at
us. The government should not come out with
rules they can't follow just for the namesake of
introducing rules makes no sense, absolutely
pretentious and hollow, extremely dissatisfied
and disappointed with facing such an issue.

Hello Team,
We are from Katamnallur Gate, OMR road, Bangalore East Taluk, Bangalore district, virgo Nagar post -560049 Karnataka.
In 2010 NHAI made acquisition of few private land for the purpose to extend roads, however now one of private property owner (Keerthi petrol pump owner) has doing some construction/ extending wall compound in NHAI acquisition space, which is illegal against law and now it is creating problems to beside property. so we request you to take necessary action against this.

Hello sir/madam

I want to report a false Toll penalty issued to my car (RJ45 CM 4941) on 3rd december at TOLL PLAZA NAME - MCEPL Km.42 ) (Manesar).

I always use FAST TAG for my vehicle but on 3rd december person sitting on TOLL Plaza near Manesar (Delhi- gurgaon NH48) said my fast tag is not working and I have to pay a penalty for the same .

i told him that my FAST TAG is completely fine and also has sufficient money in it but he insisted on paying the toll in cash with a penalty . Because of other vehicles in the queue I was forced to pay the penalty in cash and just after paying the amount through cash, I got a message of the amount deducted though FAST TAG.

I am attaching both receipts with this complaint .
1. Payment made through FAST TAG (PAYTM)
2. Payment receipt for cash paid for penalty at toll.
3. My fast tag details
4. My Car details

I request you to refund my penalty amount (Rs 140) to my source account as soon as possible.
FAST TAG registered Mobile no - [protected] (through Paytm)
Email address - [protected]@gmail.com

Date of incident - 3rd December 2021
Time of incident - 04:49 PM

Dear NHAI,

We are from Anathavaram Village of East Godavari District, Andhra Pradesh.
NHAI No 216 is going through our Village. These is Road Expansion Project is underway from last 5 years.
As part of the Project Drain construction is happened on both sides of the Road. Drain connectivity not completed properly at near BSNL Office at Anathavaram Village since last 1.5 Years and we are facing very difficulty to cross the drain and not able to enter into out homes. They open the Drain very dangerously and they kept open with Iron rods and drain Open for almost 20 Months.

We gave complaint to Local Construction authority but no action taken. Recently one of the Domestic Animal (Cow) fell into the open Drain and died. We have small kids

Requesting you take Immediate action on this

Thanking you
Pavankumar Atkuri

Hello sir, madam,
This is Venkateswara Rao resident of Dr No: 112/67-2, Seshaiahgari Palli, Kadapa, Andhra Pradesh would like to bring below points to your notice.

1. My village is on NH-40, 5 km away from Kadapa which is Kadapa municipal corporation. Toll plaza is constructed within the Corporation limits which is not legal.
2. There is no service road constructed along side the highway. Because of no service road people are forced to walk on highway . Because vehicles are moving at high speed, many accidents are happening. Hence requesting authorities to construct service road.
3.There is no provision for rain water. When it rains water from highway flows in to village.
4.Lights are provided on the highway, many lights will not glow always.

Not just poor, this route is potential deathtraps. There are no reflectors, streetlights & reflectors, especially from NICE road junction to Harohalli. At least fill the damn potholes if you can't give a complete fix.

Double toll tax levied at the Khalapur Toll (cash) . After that fastag was recharged but money got deducted again at the expressway exit (Mumbai-Pune expressway)

Car No. MH02AQ485

Time of first toll: 9AM (approx)
Time of second toll: 10AM (approx)

There is no lighting on the National Highway and most of the accidents happening. So please arrange lights at hotspot areas.

उपरोक्त विषय में निवेदन है कि बाईपास रोड व बैनाड रोड बाईपास पुलिया के पास N.H.A.I. कि जमीन पर ट्रेक्टर ट्रोली व ट्रक ईटो से लदे हुए खड़े रहते है | इनसे आये दिन दुर्घटनाये होती रहती है और इनकी आड में चोरियों की वारदात होती रहती है | यह क्षेत्र घनी आबादी वाला क्षेत्र है | इनकी वजह से कॉलोनी की महिलाओ का आना - जाना बंद हो गया है | इन ईट माफियाओ से आमजन परेशान है और धरने प्रदर्शन की चेतावनी दी जा रही है | यह क्षेत्र अधिक संवेदनशील होता जा रहा है | ट्रक माफिया आये दिन झगड़ा करते रहते है | कोलोनिवासियो को भी मारने – पीटने पर उतारू रहते है | इन ट्रेक्टर ट्रोलियो के कारण लोगो में भारी आक्रोश है | इस जगह कोई भी दुर्घटना घटित हो उससे पहले ईटो से भरी हुई ट्रेक्टर ट्रोली व ट्रको को तुरंत प्रभाव से हटवाने का व N.H.A.I. की जमीन के आस –पास नो –पार्किंग जोन घोषित करवाने का आदेश फरमाने का श्रम करे |
कोलोनीवासी सदैव आपके आभारी रहेंगे |

I was traveled frequently from Hyderabad to Ealuru two toll plazas are Same fare up and down in 24 hours one is keesara toll plaza near Vijayawada and another one is Pottipadu toll plaza near Ghannavaram Vijayawada please solve the issue at the earliest.

I am working in Chandigarh University and staying in Krishna enclave kharar in between i have newly started toll i.e bhagomajra toll ... instead of providing proof our rent agreement that we reside in within 20 Km of toll as i am not from punjab so quite clear i dont have local id but i have university id card and rent agreement proof... still authority of toll not accepting the proof and denied to give benefit of staying within 20km.

Dear sir daily iam traveling from eluru to vijayawada by car or bike. From eluru to vijayawada lighting not available. Road curves are there. Please switch on lights atleast at curves
My mobile no [protected]

I entered from Sohna and existed at palval on 27th nov. They scanned the tag via hand held device as their machine was not able to read the tag and then they opened the barrier. But on 28th my account was deducted with 225 rs instead of 40 rs...
I compliant in paytm but they said that as per toll plaza they have deducted correct amount. If one side toll is 40 how can while returning its 225 ?? Toll plaza are using the fault in our system to charge customers unnecessary

Sir at Sikandra (Jaipur Agra Road) Toll Plaza, system is very delay, today at 13.30 hours their is lot of delay and long queue of vehicle is their. I am a doctor going in emergency to Jaipur and got delay of 20 minutes due to tol mismanagement.
Also toll people misbehaved when asking to fasten the system.
Dr Pankaj Gupta [protected]
Alwar Rajasthan

I would like to inform you that there are two toll plazas between Ambala city and Kaithal (Haryana) but the problem is that these toll plazas are voluntarily cutting payments through fast tags which is disturbing the people here and preventing them from traveling.They are also hesitant because sometimes these toll plazas are deducting payment twice and sometimes they are voluntarily deducting double toll. Moreover, these toll plazas are not even providing return benefits within 24 hours. Please check these two toll plazas and solve the problem of the people.

Dear Sir, my car no. is PB02DP6660 & it is Fastag enabled. I often use Dhilwan toll plaza, situated on national highway 1. There is a problem of overtime. Always they take more time to standard time. We think that what is advantages of Fastag. If there are not special Fastag lane. They are also talk rudely. Our demand is to systematic approach for the customers & no delay in time policy. Please do the needful and oblige
Thanks
Ajay Kumar
[protected]

Sir,
Following are the details of toll slip of collecting toll in spite of having fast tag on vehicle with sufficient balance Rs 1200. Operator said that fast tag is black listed.

Toll plaza named - Bhagan Toll Plaza
Section- 53.6 km on NH-1
Ticket no-[protected]
Booth operator - 04 & TC 1537
Date Time : 10.01.22, 09:31:49
Vehicle no- CH01 2487
Car
Single journey
Cash Rs 75

Kindly register my complaint against the above details and intimate the penalities / actions against such complaint.

YF
Praveen Kumar Mishra
Asst. Audit Officer
Mob-[protected]

Complaint regarding Corruption in Construction of Delhi-Mumbai Expressway project at Sawai Madhopur

I would like to bring into your kind notice there is too much corruption going on in the construction.
Materials are used of very low quality which are not even approved. On Project 9, 10 and 11 illegal billing and pre construction Billings are happening, also before taking approval they construct and after that submit the approval request. Also on project 9 the bill are submitted way before the construction. If inspected you will find the construction is still pending of many areas even though the bill has been claimed.

Also the Team Leader is sick from past one month and has 3 months bed rest is remaining still he is signing approval without even visiting the site.

The Project Director and Team Leader create an atmosphere in which employees either have to support their corruption or have to leave the job.

I have ample amount of proof to submit in Anti Corruption Bureau but I want a departmental enquiry on it.

As for me to write everything in detail here is not possible therefore I request you to investigate this.

Still I am attaching some proofs.

Regards