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National Highways Authority of India [NHAI] Complaints & Reviews

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Last updated Feb 20, 2024
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National Highways Authority of India [NHAI] Phone Numbers

Phone
+91 11 2507 4100
3075
1203
+91 11 2507 4200
757
443
Fax
+91 11 2509 3507
+91 11 2509 3514

National Highways Authority of India [NHAI] Website

National Highways Authority of India [NHAI] Head Office Address

G 5&6, Sector-10, Dwarka
New Delhi
New Delhi District
Delhi
India
110 075

National Highways Authority of India [NHAI] reviews & complaints page 102

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C
camaggarwal82
from Rewari, Haryana
Jan 5, 2022
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Damage of Car Bonnet by toll barrier (KM42 Toll Plaza)

Dear Team,

Subject captioned damage happened on 20th Dec 2021 at KM42 Toll plaza at Line No. 23 @ 17:42 minutes. While crossing the toll @ line No. 23, system detected the tag, deduct the toll amount and allow me to move, but while moving towards, boom barrier suddenly fall on my car bonnet, i stopped for a while, boom barrier again up and allow me to move, but again boom barrier fall twice and damage the bonnet, resulted...
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R
rohitsinkar
from Pune, Maharashtra
Jan 5, 2022
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Toll was charged after waiting in line for more than 2 mins

Address:Karodi toll plaza, Aurangabad

Date of incident: 5 Jan 2022
Time of incident: Around 10.30am
Registration number of vehicle: MH12NE6245

Description:
I was waiting in line for more than 2 minutes on 'Karodi Toll Plaza' nearby Aurangabad (MH). Toll was charged even after explaining the waiting line rule to the toll handler.

Could you please do us a favor and return the deducted money to restore our faith in NHAI and GOI....
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A
Aswin vembu M
from Tirunelveli, Tamil Nadu
Jan 5, 2022
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Kodai road toll plaza ( kozhinjipatti toll )

Address:Madurai ( kodai road toll plaza ), Tirunelveli, Tamil Nadu

I travelled to dindigul on 3rd January 2022 & I returned to my hometown on the same day evening, i was supposed to cross the kodai road toll plaza by 8.15 PM. I was in the lane for more than 3 to 5 minutes can’t able to cross the toll plaza, i am having my fastag in my car while crossing the toll they have charged 65 rupees @ 1.03 PM, and then by 8.24 PM they have charged rupees 30 for return journey. The lane supervisor simply wasting...
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R
rohitntpc
from Mauda, Maharashtra
Jan 4, 2022
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Taken cash at toll plaza

On 29 December My Old age parents are travelling from Mouda-Nagpur to Bhopal (NH-69)
At Patansawangi toll plaza, toll operator denied for fastag payment and took money Rs 180 which is doubled than usual amount of Rs 90.
For your reference I am enclosing here the attachment in which it is clear that payment in fastag account is sufficient even before start of journey and fastag is in active condition.
Payment deducted...
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H
Harivk
from Chennai, Tamil Nadu
Jan 4, 2022
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Illegal toll collection at Paliyekkara

On January 1, 2022 morning, we were subjected to illegal toll collection at Paliyekkara toll booth.

Details:

Time: January 1, 2022 - between 9:50 AM to 9:55 AM

Illegal collection by: Guruvayoor Infrastructure Pvt limited

Vehicle No. KL 21 E 1891

Amount collected:

Fast tag deduction: INR 80 (Fast tag statement attached)

Cash collection:...
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R
Rituthepark
from Mumbai, Maharashtra
Jan 4, 2022
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Toll collected twice

Address:Pune

On 25th December, while crossing the Kusgaon toll, I had paid toll by cash ( receipt attached) and also the same got deducted from my fast-tag balance. Please refund the amount back to my fast-tag account. I had also raised the complaint to etc.[protected]@axisbank.com with Interaction ID [protected] but the same is yet not resolved.

Why charge the twice for the same toll....
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N
Neeraj Logani
from Delhi, Delhi
Jan 4, 2022
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Toll booth charging tolls irrespective of long queues .

Address:New Delhi

Recently i was traveling back from Agra and there was long queue of almost 500 metres before Jewar toll. What's the point of having Fast Tag when people have to wait same as the time when there was no fast tag. I feel people who adhere to law and policies get penalized because of people who don't adhere on top of it when rules are not to pay toll if line is till yellow line at toll....
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Sunil2san
from Powai, Maharashtra
Jan 4, 2022
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Fastag on toll showing insufficient balance

Address:NANABHAI PARALKAR MARGH, 107, GAYATRI CHSL, PAREL VILLAGE

Recently i travel from sangli to mumbai in my vehicle mh47k4853 its showing insufficient balance on several toll plaza i.E. Satara bhuinj toll who collects double amount, even in khed shivapur toll its show insufficient balance but we complain them same then he check and amount deducted i received message for same . In mumbai pune express highway again same issue showing insufficient balance i require to pay double amount on both toll i.E....
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N
Nidhi0405
from Jammu, Jammu and Kashmir
Jan 4, 2022
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NHAI issued fastag

I was issued a fastag for my car bearing number JK02BQ2462 in 2019 which is blocked now due to kyc issue and I am not able to deactivate or activate the same because of Kyc guidelines. The options for uploading the documents for address proof is not available on the portal due to which I am not able to deactivate or activate my fastag which is causing money and time wastage and mental harrassment. If my kyc was not as required at the time...
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V
Vijay Pahlajani
from Ghumarwin, Himachal Pradesh
Jan 4, 2022
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Fastag monthly pass recharge

I am resident of Amravati M.S. and have monthly pass of Nandgaon Toll Plaza which is recharged regularly. Ihad recharged on 31/12/2021 and paid 285 via UPI but the pass was not received for January month. I had again recharged on 03/01/2022 paying 285 again. My car no is MH27AC6511 and Tag no. 34161FAB2026C81C0218A840.

Kindly refund 285 rs....
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A
Akshay Kumar Bhargava
Jan 4, 2022
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Fastag KYC not being updated and cannot reach charge

Address:8447329353

I received message to update Nhai fast tag KYC for NHAI wallet yesterday. I updated the KYC today morning. Now I am on highway and the update is not reflecting, thereby I cannot recharge my FasTag. I called the helpline number, but could not find get any solution. I am stuck on the Ajmer - Bhilwara highway now....
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P
pravin102patel
from Bengaluru, Karnataka
Jan 4, 2022
Jan 16, 2022
This thread was updated on Jan 16, 2022
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Regarding pathetic condition of tolled highway

This is regarding bad condition of tolled highway b/w Bangalore tumkuru . Near tumkuru the highway condition is so pathetic that vehicle can’t move even with 10 KM speed.
Please take action against the company as even after paying full toll fees also we are forced to use bad road.
Toll no. Plaza [protected]@km 14 825, near tumkuru towards Bangalore.
Thanks and regards...
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S
Sumankrc
from Delhi, Delhi
Jan 3, 2022
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Illegal collection of Toll at DAGRAI TOLL PLAZA

Address:Saraswati Garden D-58 A, Delhi-110015

At NH44- in MP near Gwalior- DAGRAI Toll plaza- Members are collecting toll illegally by every 10th vehicle. on 1st Jan 2022 Rs 120 (at 11:04 AM) was debited from my fast tag still they asked me to pay Rs 240( 2 times the toll fee) to open the gate (at 11:07 AM). Later I saw that the message & while returning when I saw the message next day I shown the proof to Toll plaza manage & finally got refund. This is happening to every 10 vehicle....
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V
Vivek Singh Chahar
from Ghumarwin, Himachal Pradesh
Jan 3, 2022
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Quality problem

Address:Sawai madhopur
Website:H

Sir steel ki quality check ki jae delhi mumbai expressway pe GSB ki plasticity limit and liquid limit
Bills ki copy and RFI documentation check kiye jae kyuki consultant ke signature complete nahi
Material ki permission kaam done hone ke baad approved kiye jate h
Mere pass proof hai
Me kisko complain kru krta hi to koi action nahi
Aap agar call krke appointment dete ho me mil skta hu [protected]...
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Address:House 12 Block A Samridhi Enclave

I was traveling from Meerut to Dehradun on 28th December 2021 with my parents and sister. My Fastag was active with money in that from which I paid on the same toll plaza on 25th December. I was stopped and asked to pay in cash because according to them my Fastag does not even exists in their records. I told them it is active, i even showed them the historical data and the same Fastag used on same toll plaza just 2 days back. They stopped...
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Address:Gudipada

I was returning Bhubaneswar from ganjam where gudipada toll plaza blocked me from crossing saying that my fastag hadn’t enough balance. Even after recharging the fastag they are making me wait for 20 minutes. Even did i recharge the toll they asked me to pay the double amount in cash or to wait. I have urgent work at bbsr . My vehicle regd no is OD 02 BG 7376....
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V
Vinay Kadian
Jan 3, 2022
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Kitlana Toll plaza Staff behaviour

Kitlana Toll Plaza on NH 148B.This toll has workers who dont know to use Fastag properly.Unneccessary crowd is there.A Staff misbehave with me today when i complain about delay in exit.It is worst Toll all over India.This cannot be tolerated with Govt.Medical Officer doing Covid duty....
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मैं राम लाल गांव थाना जिला कुरुक्षेत्र का ड्राइविंग लाइसेंस धारक हूं आज जब मैं दोपहर बाद लगभग 3:00 बजे पिहोवा की तरफ से कैथल की तरफ जा रहा था तो थाना टोल पर जो लेडी ऑफिशियल बैठी...
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J
Jaideep Wankhade
Jan 3, 2022
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Took payment and didn't gave services

I recharged my monthly pass renewal.
I did my payment through Paytm UPI.
Here is the reference no.[protected]....
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T
Thirumurugan09
Jan 3, 2022
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Delay in compensation - for the land aquired

Address:Mollampatti village, Palani Taluk, Tamil Nadu

Dear Team,

Myself Marimuthu T from Palani. NHAI had aquired my land in mollampatti village for the recent progress of the NHAI bypass goes over it. Evne after submitting the right documents and continuous 1.5 Yrs follow up i yet to get the compensation for the land. when i try to approach the intermediate officers they say reasons to procrastinate despite some of the other land owners got the compensation in hand. All over...
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