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National Highways Authority of India [NHAI] Complaints & Reviews

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Last updated May 1, 2024
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National Highways Authority of India [NHAI] Phone Numbers

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3080
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+91 11 2509 3507
+91 11 2509 3514

National Highways Authority of India [NHAI] Website

National Highways Authority of India [NHAI] Head Office Address

G 5&6, Sector-10, Dwarka
New Delhi
New Delhi District
Delhi
India
110 075

National Highways Authority of India [NHAI] reviews & complaints page 102

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K
khan sayeed
from Nashik, Maharashtra
Jan 9, 2022
Jan 9, 2022
This thread was updated on Jan 9, 2022
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Complaint regarding. Delay caused

Address:Mandi Bazar Ambajogai

Respected Sir
I was crossed the toll Palaza Situated at Latur - Ambajogai Toll Palaza Location Sellu on 06.01.2022 two times but both the times because of not sufficient staff the two windows where working only in spite of All windows closed and because of that I was stucked there for more than 10 minutes as per law if delay caused than they should release the vehicle without charging the toll tax but concern refused to do so therefore...
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Address:Kovvur toll plaza rajamundry Andhra Pradesh

There is no fastag in kovvur toll plaza ..there is no way for bikers also...they are getting stuck...even no way for emergency vehicles......
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Address:312024

I want to get a local monthly pass from Narayanpura toll plaza which is a NHAI toll plaza but even after submitting all the required documents at the toll office, they are not ready to accept the printout of my aadhar card downloaded from UIDAI portal and asking to show them Original aadhar card, for them downloaded aadhar card is not a valid document.
Kindly suggest me what to do and kindly help me in this regard....
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H
Hitesh180106
from Ambala, Haryana
Jan 8, 2022
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Job Related Issue

Address:Ambala near Model Town .

I am writing to National Highways Authority Of India 5th Time .

I am a Employer of NHAI Ambala since last 17 years and I was removed from the job since last year . There was no reason to remove me out but Without any reason done so . Today I am writing on this portal about it .
I want my job back . I have wrote to PM, Nitin Gadakri and others many times, but no response .
I have as much proofs as required .br...
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B
Balasani Kishore
Jan 8, 2022
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No exemption of border security force personnels

Address:Balam palli kadapa dist andhra pradesh

I am serving in border security force last night travel to reach home on duty at toll plaza of balam palli kadapa dist toll plaza employee Mr ashok LA has refused no exemption of bsf personnels and asked any authority letter to exempted to border security personnels
Request to solicit instruction please about exemption of force personnels it is insulting hole bsf personnels...
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A
Arnav sahu
from Sultanpur, Uttar Pradesh
Jan 7, 2022
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Fastag toll plaza at asroga

Address:Asroga toll plaza sultanpur uttarpradesh

At asroga toll plaza near islamganj sultanpur uttarpradesh, we are stop our vehicle at booth for scanning our fastag about 0.5 minute.

So, i want know what is the result of fastag system.

Fastag means, not to stop our vehicle need to slow and pass the booth but we are spend our time at toll both.

So, Upgrade your system....
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A
arun bhadauriya
Jan 7, 2022
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Regarding road light

Address:Khsra no. 933,Plot no.-26, Chet nagar,sanjeev nagar 2,Ahirwan, kanpur-208007

On NH 2 CHAKERI BHAUNTI FLYOVER THER IS no road light even we pay toll tax.

You have diesel generator but they sell diesel to tector wala and all that.

There is no light form last 30 days...
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R
Ramesh Lone
from Mumbai, Maharashtra
Jan 6, 2022
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Charging Toll to government personnel inspite of showing ID Card.

Respected Sir,
I would like to lodge complaint against Mumbai Nasik Expressway Pvt.Ltd. km 455, 485 Toll plaza (NH -3), Survey no. 217/1, Ghoti (BK) 422402, Tal. Igatpuri, Dist. Nasik
I, Ramesh Gajraj Lone, Age 58, is a defence civilian Clssone officer (Navy) staying at Kalyan west, Dist Thane MH. Went to Nasik panchvati, for asthi visarjan of my father, while coming from Nasik to Kalyan, the above mentioned toll plaza forcefully...
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J
jagakoki
from Pollachi, Tamil Nadu
Jan 6, 2022
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Junction road clean

ஐயா வணக்கம் நான் மேற்கண்ட முகவரியில் கடந்த 30 வருடங்களாக வசித்து வருகிறேன்
எங்கள் சின்னாம்பாளையம் ஊராட்சி பொள்ளாச்சி நகராட்சி மிக அருகாமையில் அமைத்துள்ளது
கடந்த...
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M
milindankalgi
from Delhi, Delhi
Jan 6, 2022
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Toll deduction for exempted vehicles at Khed shivapur toll plaza

It always observed that the vehicles with registration no. MH12 & MH14 which are exempted from toll at subject toll plaza, are getting deducted the toll amounts directly from fastag accounts. Which is a big fraud with us, It is observed multiple times with my vehicle no. MH12 RK 1064.
It seems nobody is bothered with our problem. I have given written complaint also. Kindly look in to matter, if you can.
My contact no. [protected]...
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S
S.N.KIRANKUMAR Bikkavolu
from Visakhapatnam, Andhra Pradesh
Jan 5, 2022
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Delay at manual toll plaza Rajahmundry bridge Kovvuru

Address:Rajahmundry 9618142722

Even though nation has updated with faster fastest fastag, a manual toll has been collecting to kill the journey time

Worst traffic even the time is 12am,

Any time there is an almost 40min time delay

Please look into the concern

Either update it to fastag or remove it bloody toll...
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S
S.N.KIRANKUMAR Bikkavolu
from Visakhapatnam, Andhra Pradesh
Jan 5, 2022
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Time delay at Manual toll plaza at Rajamahendravaram bridge

Address:Rajahmundry

Even though national highways are updated with Fastag, the manual toll plaza at Rajamahendravaram bridge which is collecter GAMA is killing the time almost 40min to 1 hour to clear the toll.
Which is killing the journey time almost of 50km.

Too worst maintaining and too worst traffic at toll plaza....
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Staff at Mandana Toll plaza near Kota Rajasthan is very rude and impolite. Here fastag scan machines never work properly always take more than 10 seconds to minutes to scan, resulting long waiting lanes. They most of the times use hand scanners to scan. Have to wait more than 10 minutes in lines and when complained staff behaves very impolitely and rudely. I have experienced this many times when travelling on this road.
If needed...
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P
Pawase
from Sangamner, Maharashtra
Jan 5, 2022
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Fastag amount deduction refund

HDFC Bank FastTag deducted: Rs 85 for Vehicle No: MH02DN5653 at: Hiwargaon pavasa on:[protected]T19:27:50 Wallet: [protected] Bal: Rs 65
I am local person for this toll plaza. Although I had submitted documents of my residence and vehicle. Refund amount to my fastag....
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C
camaggarwal82
from Rewari, Haryana
Jan 5, 2022
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Damage of Car Bonnet by toll barrier (KM42 Toll Plaza)

Dear Team,

Subject captioned damage happened on 20th Dec 2021 at KM42 Toll plaza at Line No. 23 @ 17:42 minutes. While crossing the toll @ line No. 23, system detected the tag, deduct the toll amount and allow me to move, but while moving towards, boom barrier suddenly fall on my car bonnet, i stopped for a while, boom barrier again up and allow me to move, but again boom barrier fall twice and damage the bonnet, resulted...
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R
rohitsinkar
from Pune, Maharashtra
Jan 5, 2022
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Toll was charged after waiting in line for more than 2 mins

Address:Karodi toll plaza, Aurangabad

Date of incident: 5 Jan 2022
Time of incident: Around 10.30am
Registration number of vehicle: MH12NE6245

Description:
I was waiting in line for more than 2 minutes on 'Karodi Toll Plaza' nearby Aurangabad (MH). Toll was charged even after explaining the waiting line rule to the toll handler.

Could you please do us a favor and return the deducted money to restore our faith in NHAI and GOI....
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A
Aswin vembu M
from Tirunelveli, Tamil Nadu
Jan 5, 2022
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Kodai road toll plaza ( kozhinjipatti toll )

Address:Madurai ( kodai road toll plaza ), Tirunelveli, Tamil Nadu

I travelled to dindigul on 3rd January 2022 & I returned to my hometown on the same day evening, i was supposed to cross the kodai road toll plaza by 8.15 PM. I was in the lane for more than 3 to 5 minutes can’t able to cross the toll plaza, i am having my fastag in my car while crossing the toll they have charged 65 rupees @ 1.03 PM, and then by 8.24 PM they have charged rupees 30 for return journey. The lane supervisor simply wasting...
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R
rohitntpc
from Mauda, Maharashtra
Jan 4, 2022
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Taken cash at toll plaza

On 29 December My Old age parents are travelling from Mouda-Nagpur to Bhopal (NH-69)
At Patansawangi toll plaza, toll operator denied for fastag payment and took money Rs 180 which is doubled than usual amount of Rs 90.
For your reference I am enclosing here the attachment in which it is clear that payment in fastag account is sufficient even before start of journey and fastag is in active condition.
Payment deducted...
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H
Harivk
from Chennai, Tamil Nadu
Jan 4, 2022
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Illegal toll collection at Paliyekkara

On January 1, 2022 morning, we were subjected to illegal toll collection at Paliyekkara toll booth.

Details:

Time: January 1, 2022 - between 9:50 AM to 9:55 AM

Illegal collection by: Guruvayoor Infrastructure Pvt limited

Vehicle No. KL 21 E 1891

Amount collected:

Fast tag deduction: INR 80 (Fast tag statement attached)

Cash collection:...
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R
Rituthepark
from Mumbai, Maharashtra
Jan 4, 2022
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Toll collected twice

Address:Pune

On 25th December, while crossing the Kusgaon toll, I had paid toll by cash ( receipt attached) and also the same got deducted from my fast-tag balance. Please refund the amount back to my fast-tag account. I had also raised the complaint to etc.[protected]@axisbank.com with Interaction ID [protected] but the same is yet not resolved.

Why charge the twice for the same toll....
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