National Highways Authority of India [NHAI] Complaints & Reviews

The condition of toilets at Lehra Begga Toll Plaza, Bathinda, Punjab at NH7 is so bad that it is better to use open spaces rather than using these toilets. Apart from being dirty and stinky (full of mosquitos as well), everything is broken. There are no wash basins or water supply of any kind. Herewith attached are some of the photos.

The problem of FASTag non scanning is being faced at Sanwara Toll Plaza of Chandigarh Shimla Himachal Pradesh. There are some machines at this toll plaza which are not working properly. Despite the very less traffic, there is always a long queue at this toll plaza. Here the toll plaza staff see that the code is not scanning, so they use a stick in which they have attached the FASTag reader and then process the toll manually. There are 5 counters for toll collection and staff are using only 3 to collect double amount cash saying fastag is not working for your car and also we can't allow you back Because you have a huge queue while our FASTags are working on all other toll plazas. When we say that we are local then the problem of non scannable automatically gets fixed. Also in some cases if the vehicle is out of state they said fastag is blacklisted or having low balance you have to wait for 20 minutes and then come and please pay cash to save your 20 minutes. We are requesting you to please fix the problem at this toll plaza or replace all the machines used in this plaza

I had paid Rs 330 for a monthly pass, and was told that it is registered online but after that twice the toll after 27 april, now I am told that there is no pass online for the no PB18U2025. Pls help

Dear NAHI,
I was traveled yesterday by car MH12NB0329 approx 5pm. Fastag was not reading machine any tag problem even balance was in fastag. I was requested to cut money on basis of Car Name plate number but the staff's supervisor was very arrogance used language and was saying to take car back even the they can do fastag cutting on basis of car number. My little child was in car was traveled back from hospital to home. They was saying take car back and take fastag so can release car.
So my complaint is that if I was saying as you can take toll charges by car no also then why you was not ready to pass car and my little child was not feeling good Just we came from hospital after saying this was not ready they hold us Around 10 mins in toll collection window. Why ???

Regards,
Rajendra Pawar
Mob. [protected]

At bhiwandi vasai road malody toll plaza has closed by government some local people are open that toll and taken money from all vehicle please solve this problem as soon as possible

Today while traveling with my family, I was charged 90 rupees for the first time and 45 rupees for the return from the fast tag of my car, number KL10B 2663 at Paliekara toll plaza.As far as I know, Paliekara toll plaza charges Rs.70 per car and Rs.105 for return journey. So 20 rupees more was taken from me. Therefore, it is requested to clarify this matter or take necessary action to get back the overcharged amount.

Date of Incident - 04-Apr-2023
Time Of incident - 12:30 PM
Place of Incident - Pithadia Toll Plaza - Junagadh, Gujarat
Vehicle Number - GJ03MB0357

Complaint -
1) Automated barrier gates on Toll Plaza are unavailable
2) System Not Working
3) Big Lines on Toll Booths
4) Toll Employees Use Excessive force if questioned of wrongdoing
5) General Toll Rules not displayed publicly
6) No Public Facilities available on the toll plaza
7) Waiting time of More than 10 Mins on Toll Plaza

I am a regular traveler on this route. I am Facing the above issues on Pithadia Toll Plaza for the last 4 Months. I've been harassed, ignored, and attacked by Toll Booth employees for asking them questions about waiting time to pass through the Toll.
The system on this toll plaza is very poor. I passed Toll Plaza @ 12.30 PM and my Toll Deduction message I received @ 6.46 PM.

I have travelled on 02/04/2023 from Chitradurga to Dharwad then toll charges double deducted in Hebbalu and chalageri toll plazas for both way
Vehicle no KA01MP9488
Kindly check and reverse the same

Badbar toll plaza near Sangrur over time I wait 2 minutes and rule of NHAI 10 seconds over not collecting money but he collect money in my account in fastag

I had been travelling from Jaipur to Delhi via New Delhi-Mumbai Highway on[protected]. At Hilalpur toll plaza they had charged Rs 415/- as toll from Dausa to Ballabhgarh.
Amount is too much and on[protected] during my Delhi to Jaipur journey it was 35 + 325 only.

Please refund the excess amount.

Car no- UP14BW5004
Trip no.- [protected]
Time and Date- 14/04/2023 18:32
Toll- Hilalpur

Hi NHAI,

I was double charged 180 rs at Surajbari toll plaza (NH8A) stating that my vehicle GJ36AC0059 linked with mobile [protected] having low Fastag balance but the Truth is I had very sufficient amount balance was available. The scam didn't just stop at collecting 180 rs in person but also original 90 rs toll deducted from my fastag balance.
I Request you to refund 180 rs immediately to my vehicle GJ36AC0059 with linked mobile number [protected].
Attaching proofs screenshots for your reference.
Incident date:- 30th April 2023 at 3:35 PM

In the month of April I used eastern peripheral 2 times from Duhai to Palwal and Palwal to Duhai. Please note that road conditions are so worst which cannot be described in words. Complete stretch is bumby, roads are broken in between, Cannot run vehicle more than 50 kmph. while coming back from palwal to ghaziabad, entire stretch is worst. dont know what you people are waiting for and why you are charging such a hefty amount of toll charges even when road conditions are not good.

request you to please see to it on urgent basis.

At Mandi Toll Plaza(Bharuch, Gujarat) being waited for more than 10 secs in 100 mts range but when asked for free toll as per guidelines of NHAI Toll Plaza Rule, the toll manager did not validated free toll and communicated through obstruct language and tried to misguide the citizen !
Are rules made just to be displayed or are they being really implemented !
Hope concerned authority takes a view on such incidents.

Kundli-manesar-palwal expressway in Haryana was inaugurated in 2018 but road condition is very poor. There are uneven roads, so we can drive at 80km/hr Max (120km/hr is allowed).

Could you please repair the roads

I m at shahjahanpur toll plaza yesterday and i was waiting in queue more than 10 seconds after entering in the 100 meters of line and your staff charged me the toll money
Order id [protected]
Paid at 9:00pm, 28 april 2023

Kaniminike Toll Plaza, Bangalore to Nidagatta section, date 29.04.2023, 6.47am, Receipt no.[protected].

1. The scanner was not working and for no fault of mine, I was charged double for paying cash.

2. Booth operator did not give me a receipt initially. Then he tried to give me the receipt of some other car, saying that receipt is printed after the next car passes through the gate.

I passed toll at 5.30 pm on 28 April 2033.
I v fast track with enough balence in wallet
The machine of fast track is not working properly.
The toll plaza person charged 480 Rs and did not give recept
Neither he returned change

I m amar vikas kardile.
Staying in Pune.
Yesterday I was traveled from Pune SHIRWAL.MH14DN0300.

TOLL PLAZA-KHED-SHIVAPUR

The toll person take Double toll from Fast Tag.
One side they Charge-115₹
Return also charges-115₹
It's wrong way take a Payment.
Return charges is less than one way...

And the person Behavior was very rude and Arrogant Language.

It's was very BAD EXPERIENCE.
PLEASE TAKE A ACTION.

Hi,

Few NHAI clean up members visited and dug up the entry point to the street for cleaning. It’s been 4 days and they have not complete the work and left the big portion of hole open. This is causing lot of inconvenience to locals and also very risk for those travelling in night.

They come to work for just 30-40 mins daily and leave. Yesterday they did not even visited.

Can some one look at this and arrange to fix the entry point urgently.

Hi,

Few NHAI clean up members visited and dug up the entry point to the street for cleaning. It’s been 4 days and they have not complete the work and left the big portion oh hole open. This is causing lot of inconvenience to locals and also very risk for those travelling in night.

They come work for 30-40 mins and just leave.

Can some one look at this and arrange to fix the entry point.