National Highways Authority of India [NHAI] Complaints & Reviews

To,
The Respective Sir/Madam,
Myself A Sai Varun Yadav from Hyderabad
Today i.e, on 14/05/2023
As me and my brother-in-law were passing through SHAKAPUR TOLL PLAZA NH-44 by our Four wheeler And the Operator of the Toll plaza counter named C RAMAKRISHNA was not in work mood he was not effective in work and when I said him about the waiting time was more then 120 seconds ( 2 MINUTES ) He replied That no time restrictions are implemented for TOLL PLAZAS

I pass thru Agra bypass and observed toll barrier we’re not opening in auto mode than operator ask me to take my car reverse and forward multiple times, post that he tried to scan manually but it didn’t worked. I observed he came closer to my car noted car Reg number and than enter the info in system.I ask that it should work in auto mode and waiting time was over 10 min so he should let me go without toll fee.
He misbehaved and told me “bahut Delhi hai tum jaise hai pradhan mantri se shikayat kar dena.
Please take action. Thank you.

Sir mein rajasthan ke ludhawai toll plaza se gujar tha mere sath 2 ladies bhi thi morning me 7am to be fresh ke liye toll plaza pr bne huye bathroom toilet ko us krna chaha pr wha lock laga huaa tha..
very poor service by toll plaza and nhai

On NH44, near toopran tollgate, the public restrooms as so unhygienic . Especially women's toilets were totally full of houseflies and foul smelling. Hope this complaint worths by taking proper action on this regard...

Nashik sinner tollways taken extra 45 rupees for fasttag not renewed and toll taken 45 rupees total 90 rupees was applied. If someone dont have Fasttag then every time they will applied charges for everyone Kindly suggest and let me know this charges.

Sir there is no board showing that bike is not allowed, but traffic police cut the challan of bikes which is not good. All other toll roads are free for bike. I am very disappointed when i have to pay challan for no reason because of police dadagiri. They told us pay challan here for 500 otherwise pay at court for 5000. Noone wants to do any discussion with police because everyone knows their behavior that's why they cut the challan anywhere when they want. Another thing is that at starting point no one tell you that bike is not allowed when they see us, we are going in front of them and there is a space also on corner side for bike. So, give full information to avoid this type of activities which frustrated people.

Hi Team,

My fastag is on chasis number (MAT627129NLF62357) and vehicle registration number (TS10FC4426).

I was travelling from Hyderabad to Bhopal on 05-May-2023. I recharged my fastag with 1000 on 04-May-2023.

While travelling due to some reason my fastag was not getting scanned. For few tolls the clerk asked the chasis number and entered it manually and the toll was deducted from my wallet. However, there are many tolls where they denied entering the chasis number even i am having sufficient balance in my wallet. They were arguing that we do not have the facility to enter the chasis number. I counter argued with them that since another toll plaza has entered then why you cannot enter but they are adamant and did not listen to me. They charged toll with penalty.

I have raised a request to convert my fastag from chasis number to vehicle registration number which is under process.

I want to raise a complaint regarding the extra penalty charged from me for Rs 310(90+115+105).

Please find attached the toll plaza receipt attached with this mail.

Regards,
Sumit

Yesterday midnight 2.08AM, we passed GADOI TOLL PLAZA where the Fastag Scanner not working and the on duty person is asking for cash payment. We have argued with him that pls take the payment form vehicle number but he has not agree to do the same and he has stopped us and said first you have to pay (cash Rs.70/-) and only after that he has to go us from their.
Vehicle Number : GJ11BR0229

Today while crossing the chhajarsi toll plaza, Ghaziabad one of staff Mr Saurabh did misbehaving with me as my wallet balance was low when I deny to do the cash payment he started misbehaving with me I said I will recharge my wallet now as everything is online so this will happen within seconds, so he said park the card aside and give my ATM card as security and after giving him my ATM card I parked my vehicle aside and when I asked him to return my ATM card so he started deny my ATM card and he started misbehaving with me and he said pay the cash and take the card. When I said him I will put complaint against you then he has returned my card.

Everyday I’m crossing Chittampatti Toll plaza in Tamilnadu (Madurai District) twice it’s observed that the local vendors are joining hand with the toll staff and selling their products by blocking the entrance and exit of the toll booth which is leading to accidents of the cars because they tend to come very closer to the car with their product and they run between the path which is leading to accidents I had complained several times to the staffs in the toll plaza but no action is taken hope action will be taken by the complaint thank you

Complaint regarding Mis-behav by Vikas Sharma & Amit Morrye posted at Bhavden TOLL plaza, Sirsa, Haryana

Incident 1-- on 07/04/2023--At 7.30 PM Mr. Vikas Sharma who is working at Bhavden TOLL plaza denied to prepare monthly pass by saying that distance more than 20 kms. But actually, it was with in 20 kms or as per NHAI Norms.

He asked me thrice to change my seat from one place to another by asking that please come in front of this camera or that camera. Misbehaving like ###.

My car fag tag is registered with temporary number, monthly pass was issued three time on temporary number fag tag. but on that day, he denied to prepare, later on as per instruction of Amit Morrye he agree for renew monthly pass.

After few minutes he argue on distance more than 20 kms but he was checking for another incorrect address. On my multiple request he denied to recheck the distance. then i request to amit morrye to recheck the distance which is found to be with in 20 kms.(17.6 Kms)

But after wasting 35 mins both denied to issue monthly pass due to their ego.

Incident 2-- On Tuesday 09/05/2023. I request Vikas sharma to issue to Monthly pass to another Car which is registered in 2013 on government RC number. He tried multiple times to denied with any reason. he tried to find out distance reason, demanding photo copy of docs, Also asked to mail docs at his personal maid id. But still after wasting times But due to his ego he denied saying that you are the same person, also asked his senior that "sir yeh wo hi h". Which is totally misbehaving with public.

I request to NHAI pls look into on priority and go through the recording in TOLL plaza room.

Also, he denied to me for entering his seniors- Manager Room.

Complaint regarding Mis-behav by Vikas Sharma & Amit Morrye posted at Bhavden TOLL plaza, Sirsa, Haryana

Incident 1-- on 07/04/2023--At 7.30 PM Mr. Vikas Sharma who is working at Bhavden TOLL plaza denied to prepare monthly pass by saying that distance more than 20 kms. But actually, it was with in 20 kms or as per NHAI Norms.

He asked me thrice to change my seat from one place to another by asking that please come in front of this camera or that camera. Misbehaving like ###.

My car fag tag is registered with temporary number, monthly pass was issued three time on temporary number fag tag. but on that day, he denied to prepare, later on as per instruction of Amit Morrye he agree for renew monthly pass.

After few minutes he argue on distance more than 20 kms but he was checking for another incorrect address. On my multiple request he denied to recheck the distance. then i request to amit morrye to recheck the distance which is found to be with in 20 kms.(17.6 Kms)

But after wasting 35 mins both denied to issue monthly pass due to their ego.

Incident 2-- On Tuesday 09/05/2023. I request Vikas sharma to issue to Monthly pass to another Car which is registered in 2013 on government RC number. Again the trying reason to denied the monthly pass. Monthly pass was issued this car three-four times. But again he is arguing on distance just to satisfied his ego. he denied saying that you are the same person and i will not prepare monthly pass. Which is totally misbehaving with public.

I request to NHAI pls look into on priority and go through the recording in TOLL plaza room.

Also, he denied to me for entering his seniors- Manager Room.

Car Number- HR24R6363.
DISTANCE FROM TOLL- 17.6 KMS.

As moving on the eastern peripheral expressway we face a lot of braking activities due to the extremely poor patchworks at the eastern peripheral expressway.
Please look into the matter as it may cause a lot of road accident leading many mishappenings.

Very poorly maintained. It looks like Toll plaza suffered from earth quake.
It portray bad image about NHAI.
Simple civil work will improve the toll plaza.

Dear sir

We as toll payer pay the fee to got better experience during our jurny there is no doubt that NHAI is doing well in giving world class facilities to us but still some responsible person from NHAI not taking there services seriously .In such condition I Thought that I have to complain with I have seen .
I am complaining to Hadhwa Toll plaza On NH 730 in Mahrajganj District Utter Pradesh

At this toll plaza there is no such any fire fighting ambulance, If there is any misshapening is happen then there will be dangerous and could be life threatening So please make it available at Toll plaza.
At this toll plaza there is no medical add facilities In case of any accidents there is no assistance from authority . Kindly make a proper medical team with ambulance .
At this toll plaza there is no basic facilities like they don't have drinking water . Also they don't have proper toilet that can be use by traveler . They have a toilet but in brost condition. There is no proper system to cleanup it almost not in use condition .
At this toll plaza the employee who is taking care of it they also misbehave if you ask anything about it. That should not be there.
We as toll payer must be awair that these facilities should be there but nothing was there they only charges toll fee, they just making money from there .
Kindly take care of my complaint and make available all the facilities that must be there .
I will be thank full if NHAI will take it seriously .

Thanking you
Ravi Shankar mani
MN [protected]

I travelled from Lonavala to Pune on April 13, 2023 and was charged INR 240 (Talegaon toll plaza, reference # 93282). Then I travelled again on May 2, 2023 from Pune to Lonavala (Talegaon toll plaza), I was charged INR 240 (reference # 67243), I returned from Lonavala to Pune on May 3, 2023, I was charged INR 240 (reference # 66212) at Talegaon toll plaza.

While checking on the website (toll plaza calculator), it showed nil toll. Please look into the same and give me credit for the excess amount charged.

Fastag #: 3416FA820328EE82576D880
Car #: MH12SQ3959
Register mobile #" [protected]
Register email#: [protected]@gmail.com

Thanks & Best Regards,

Sunil S Ghogre

Hello Team,

I have registered compliant through phone that during this time, i was not crossing the toll booth hence look into it.

Needs to understand from you that, how much time this type was deducted by you? Pl. check and revert asap.

Alos revert my payment at my fast-tag balance.

Reg,
Bhavesh


On Friday, May 5, 2023 at 08:56:20 PM GMT+5:30, hdfcbank wrote:

Dear Customer,

We want to notify you that Rs. 135 has been deducted from your FASTag Wallet [protected].

Please find the transaction details below:

- Transaction date:[protected]:54:00
- Plaza: Ahmedabad Toll Plaza
- Vehicle number: GJ16CH1319
- Available Wallet Balance: Rs. 121.38

Manage your FASTag on MyCards in one click!-http://hdfcbk.io/jz7gwdzdm2ef

- Easier Login
- View linked vehicle
- Recharge Wallet & more

We're here to help! If you have any further questions, please feel free:
Call us:[protected]
Email us: hdfcbank.[protected]@1pay.in
Check our FAQ Page: https://v.hdfcbank.com/htdocs/common/fastag/faq.html

Last but not least, we appreciate your business! [remainder of message body omitted; too large]

Misconduct and misbehave by toll plaza staff at lachiwala Dehradun Haridwar road in between time 17:45 to 18:00 with family in vehicle number uk08AL 1743. Traveling from dehradun. We had sufficient balance in our Fast tag. There were two people sitting in the cabin one was busy with mobile so we stopped the car little near to the barrier then the person sitting inside who was handling the counter of the vehicle coming from dehradun abused from his cabin our window panes was slightly opened so we heard it then I came down from my vehicle then I asked who abused us the they started abusing again then one another person who was sitting on the chair came he abused us and pulled me . There some other staff came and started making video. When we asked to call their senior and toll manager they denied to call or give number to us. They humiliated us and threatened us. These booths are for public services not for public humiliation and misbehave with them. This is totally not tolerable and matter of concern. We have listened a lot of incidents of this type from many people about this toll and about the staff behaviour but this time turn was mine. I hereby request to the authority please look into the matter and take necessary action against the both staff and the person managing the toll. If the matter will not be taken at this level some day they will behave with someone else.
Kindly look into the matter and acknowledge the action as I think it is my right being the victim of this incident.You may feel free to contact.
Regards
SK

On 7.5.23, my vehicle tn24q8038 crossed porur tollgate. I have a paytm tag, my balance was around 305 rupees, still they said I had no balance and had to pay double the amount. Kindly do look into this.

Such kind of theft happening is really not acceptable they are charging 330 rs for one way which is too much for common man and government is allowing this. This is called a perfect (CHORI) really upset with government and this toll tax