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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Oct 22, 2025
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National Highways Authority of India [NHAI] reviews & complaints page 127

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K
Kuldeepyadav
from Shikohabad, Uttar Pradesh
Oct 5, 2021
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Address: Nh19 rupaspur shikohabad fzd

Navnirmit hotel swami dwara nh 19 ki bhumi par abhed shochalay ka nirman kar raha hai
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    R
    RATNIL joshi
    Oct 5, 2021
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    I have my local pass activated for lacchiwala toll plaza dehradun but still money has been dedictedbfrom fastag worth 130 rs . When talked to the authorities of plaza they refused about the refund

    car reg no- uk07dp4256
    owner-ratnil joshi
    mob no-[protected]
    pls look into the matter i have all the available documents with me and the debit email also
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      ashok120
      Oct 5, 2021
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      Resolved

      Address: Dharuhera

      I had travelled on KMPexpressway from Tauru toll to Palwal toll on 02 Oct 21. I cross tauru toll at 0800 PM and cross palwal toll at 0850pm and then return from palwal toll at 0030 hrs on 03 Oct to tauru toll at 0111 hrs. I had entered my vehicle no at both toll point. The return charge fro tauru to palwal was 85 rs. But amount deducted from my fastag was 225 at palwal and 55 at tauru toll. For 225 rs deduction message came on 04 oct 21. Screenshot of fastag details attached. Request refund my excess amount. Thanks
      +1 photos
      Oct 5, 2021
      Complaint marked as Resolved 
      Complaint not resolved
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        M
        mvkate1
        from Pune, Maharashtra
        Oct 5, 2021
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        Address: IRB kolwade NH8

        Dear Sir
        The NH8 which enters at Mumbai near Fountain hotel after virar constructing bridge from Mumbai to Ahmedabad highways. While driving from Mumbai to Ahmedabad highway after crossing the current bridge, the road condition are highly pathetic and motorists can't drive for 1 km stretch. Road are big pot holes and fatal risky for bikers/ two Wheeler.
        It creates traffic snarl at fountain bride. Please repair the same urgently.
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          S
          shiv_1969
          from Chengalpattu, Tamil Nadu
          Oct 4, 2021
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          Address: toll plaza in-between Chengalpattu to Salem

          Am getting a Manual Debit Alert from my fast tag account even though my vehicle is idle and parked at home.

          Manual Debit Alert - received

          (Your FasTag Account has been Debited for Rs.55 towards Toll Transaction on 10/4/2021 7:30:01 PM. Balance amount in the Account is Rs. 1504.63 - AXIS Bank Ltd.)
          View replies
          Hi, we request you to write to us at etc.[protected]@axisbank.com for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.
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            M
            MUKUL AGRAWAL
            Oct 4, 2021
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            Hello Sir/Ma'am,
            This is to inform you that on 1/10/2021 at Srinagar Toll Plaza. Rs 110 amount is cut off from fastag and also they make a slip of Rs 220.

            I have a slip and also the fastag no. Kindly help me out regarding the same
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              M
              manojgupta91
              Oct 4, 2021
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              Sir,

              I'm regular commuter from Noida to Faridabad for the last 1.5 years. I'm writing this complaint on the basis of my regular experience with the poor maintenance and management of Delhi-Faridabad Toll Plaza. There are few lanes I've never seen in working condition even when there is traffic jam. Everyday I've to stay there for more than 5 minutes on an average. Equipment installed in toll plaza are also of poor quality and not able to read FASTags installed in vehicle. Toll plaza staff ask vehicle to move back and forth to get tag read by device. I'm not able to attached photo where there are 4 lanes non-functional out of total 10 lanes and that too in peak hours. This is creating chaos everyday.

              Please consider my humble request to resolve this issue for regular commuters.
              View replies
              Please find attached image for your reference.

              Complaint for Delhi Faridabad Toll Plaza - Comment #3902491 - Image #0
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                R
                Rakesh Bhagat
                from Mumbai, Maharashtra
                Oct 4, 2021
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                My car Mh48AK6975 .

                while traveling from satara to Mumbai .
                we get toll charged twicely, Rs 203 (Fasttag) charged on Talegaon and also get charged on cash Rs. 203 (cash) because of fast tag error.
                Please refund my money
                Talegaon Toll Plaza Tx ID: [protected] (On date 03 oct2021- 11:37 pm)
                khalapur Toll Plaza Trans No. [protected] (On date 04 oct2021- 01:21am)
                View replies
                Please also check this document images

                Charged twicely on khed shivapur toll plaza please refund - Comment #3902488 - Image #0
                Charged twicely on khed shivapur toll plaza please refund - Comment #3902488 - Image #1
                Charged twicely on khed shivapur toll plaza please refund - Comment #3902488 - Image #2
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                  D
                  Dip001
                  from Siliguri, West Bengal
                  Oct 4, 2021
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                  The road of NH 27 has not prepared yet but the 2 numbers of toll tax gate has started which generating revenue from public. From Dhubguri to Siliguri there 2 numbers of toll every vehicle have to pay. But the road condition at Moynaguri is very bad, anytime accident can be happen there. And many places from mentioned area is not prepared yet
                  So please kind attention about this matter to avoid road accident on NH27. Thank you.
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                    M
                    Mk1314
                    Oct 3, 2021
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                    Address: NH58

                    Sir on NH 58 there are many unauthorised public made cuts and people are using them(mainly two wheeler), which leads to create a dangerous situation for the driver and public.
                    The some points are near the Bhola road crossing which is closed at present but still people are crossing from there and second one near the kanker kheda fly over where there is no crossing but people go over the dividers which is very dangerous and some day it will leads to very big problem.
                    So i kindly request you to please look in this matter as soon as possible and make some arrangements so the people don't use these type of way to cross the road.
                    +1 photos
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                      R
                      Rajiv Azad
                      Oct 3, 2021
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                      Address: D6 Medical Campus SGRRIMHS, Patel Nagar Dehradun

                      Paid Rs 40.0 toll for MAKDG174AJ4004566 at Sayyad Mazra on 03 Oct 2021, 05:24 PM. TxnId: 0010002110031724485875.
                      It should be refunded
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                        C
                        chetan bhate
                        Oct 3, 2021
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                        Hello Team

                        I am Chetan Bhate from Pune. Today (3rd Oct 2021) I have travelled from Pune to Khopoli and via Fastag I have paid toll
                        Towards journey at Talegoan toll booth details are as follows.

                        Within 7hrs I have returned but again full toll Rs203.00 got deducted. Please correct me why toll booth has not deducted half toll during return journey.

                        Toward Khopoli Journey

                        Paid Rs 203.0 toll for MH14EH7615 at Talegaon on 03 Oct 2021, 10:40 AM. TxnId: 0100001500292122431828.Updated Paytm Bal: Paytm Wallet- Rs 1797

                        While return journey toll got deducted at same toll plaza. Details as follows

                        Return Journey

                        Paid Rs 203.0 toll for MH14EH7615 at Talegaon on 03 Oct 2021, 05:43 PM. TxnId: 0100001500545718412417.Updated Paytm Bal: Paytm Wallet- Rs 1594

                        Appreciate your assistance about the query.

                        With Regards
                        Chetan Bhate
                        +1 photos
                        Oct 03, 2021
                        Updated by chetan bhate                         Hello Team

                        I am Chetan Bhate from Pune. Today (3rd Oct 2021) I have travelled from Pune to Khopoli and via Fastag I have paid toll
                        Towards journey at Talegoan toll booth details are as follows.

                        Within 7hrs I have returned but again full toll Rs203.00 got deducted. Please correct me why toll booth has not deducted half toll during return journey.

                        Toward Khopoli Journey

                        Paid Rs 203.0 toll for MH14EH7615 at Talegaon on 03 Oct 2021, 10:40 AM. TxnId: 0100001500292122431828.Updated Paytm Bal: Paytm Wallet- Rs 1797

                        While return journey toll got deducted at same toll plaza. Details as follows

                        Return Journey

                        Paid Rs 203.0 toll for MH14EH7615 at Talegaon on 03 Oct 2021, 05:43 PM. TxnId: 0100001500545718412417.Updated Paytm Bal: Paytm Wallet- Rs 1594

                        Appreciate your assistance about the query.

                        With Regards
                        Chetan Bhate

                        View replies
                        Hello Team
                        I have not received any feedback from your team about my complaint which I have registered on 3rd October 2021. please provide me your feedback at your earliest approach.

                        With Regards
                        [protected]@gmail.com
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                          Piyush Pethad
                          Oct 3, 2021
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                          I travelled through Padgha toll on 1st Oct 2021 at 10.29 am toll charged me 120 rs and I returned at 10.44 am within 15 minutes again charged 120 rs is this chargeable pls confirm the same
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                            B
                            Biresh Singh
                            Oct 3, 2021
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                            I AM standing for more than 15 minutes in hodal toll
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                              A
                              abhijeet bhagat
                              Oct 3, 2021
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                              Address: A2 102, Swami landmark phase 2, Bhumkarnagar

                              Sir,
                              While travelling from Pune to satara on date 12 September 21toll amount paid at khed shivapur toll plaza Pune and Anevadi toll plaza Satara was Rs.100 &70 respectively while travelling from satara to Pune same day evening 6.11pm &7.26pm toll collection was Rs 35&70 which means toll collection is double.please refund amount immediately.
                              ABHIJEET BHAGAT.
                              [protected].
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                                K
                                Kartik 2607
                                from Meerut, Uttar Pradesh
                                Oct 3, 2021
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                                Address: Meerut

                                Waiting time at shivalya toll plaza meerut was much more than 10 minutes and still the tax was deducted inspite of the new rule of no tax on waiting time of more than 10 mins.
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                                  N
                                  NeerajSingh311
                                  Oct 3, 2021
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                                  Address: Toll Tax - Chhapar

                                  Yesterday dated 02.10.2021, while routing through Toll Tax at Chhapar, Uttar Pradesh, Paid Rs 50 toll for UK17F7352 Trxn ID - 0010002110021835276610

                                  Barrier open and before clearing my CAR through the barrier, Barrier suddenly came down and hit badly to My Car front Glass, It damage the glass badly and sudden threat of an accident occurred. I was traveling with my complete family ( my wife and 2 kids) .
                                  This was total failure of toll tax authorities and might create a good physical loss to me and my family ( if I was not attentive while driving),
                                  You need to take strict action against the person responsible and shall revert back
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                                    R
                                    RSbbsr
                                    Oct 3, 2021
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                                    I was returning to Bhubaneswar from Puri on 3rd October 2021 by my car, OD33T0514. As my Fasttag balance was low, I requested to recharge it at Pipili toll plaza. But, the supervisor named Mr. Gupta misbehaved, denied to recharge and asked to pay fine. I had to pay Rs.230 for one-way travel. Please look into this issue on priority to avoid such harassment for other travellers.
                                    Mobile: [protected]
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                                      K
                                      Kennedy Lourembam
                                      Oct 2, 2021
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                                      NHIA toll plazza charge me penalty inspire of telling that I have my fasttag. I was first time travelling on that highway and later when I checked the bill I realise that he have charge double the amount in the name of penalty. I have the fasttag still he told me that fasttag is not working and charge double amount instead. This is disgusting and a loot.Attaching the bill as well.
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                                        P
                                        Pradyumna V. Joglekar
                                        from Pune, Maharashtra
                                        Oct 2, 2021
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                                        Address: P. S. Toll road pvt ltd. Office address kadam plaza ,s.no.97/3 above day coffee day, Ambegaon khurd, Pune, Maharashtra

                                        MH 12 vehicles are exempted from paying toll taxes at Shivapur toll plaza. Still the toll is deducted from my fast tag accounts Of car no MH 12 NU 7919 today at 2.40 PM and previously too. I would like to get all the money deducted from my fast tag account time to time amounting around Rs 2600
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                                        Not yet resolved or taken any actions
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