National Highways Authority of India [NHAI] Complaints & Reviews

Hello Officer,

I wanted to inform you that, conditions of road in Mumbai- Agra national highway near kharegaon- Majiwada is unsatisfactory. Roads are filled with potholes, due to which movement of vehicles is slowed down and obstructed leading to heavy Traffic jam. It is causing lot of inconvenience for residents of local areas to travel and use of that road. So its my humble request to repair the road aa early as possible.br...

Dear Sir/Mam,
I am a daily travelers from mavikalan to jakhauli on EPE (Eastern peripheral Expressway).
one side m orning 25 rs and return eveaning 15 rs
Total = 40
But twice or thrice in a week in eveaning it deduct 50 rs
total 75 / day .
Can you please explain why i am paying extra from last six months....

Sweage water oozing out from man hole and stagnant on national highway
in Thiruverkadu to Ayapakkam main road . Health issue like DENGUE, TYPHOID, DYSENTRY diseases threatening public. Many road accidents meets on this road daily. Please take necessary step ASAP. and save public lives....

@NHAI_Official It is raining heavily today(14.09.21) at around 9.48 am.when there was a long wait time que in one lane so while lane changing in heavy rains...no staff came to help remove the barricade which needed to be removed in the lane beside to turn the car and change lane..so my driver had to alight in heavy rain and shift the barricade himself..seeing this.the staff held us up saying we cannot remove remove barricade ourselves.I work...

Sir
Deoli se kota jate h tab kishorpura toll h vha toll to pura liya jaata h par Deoli se kota jate h to road par bahut gadde h or road par jagah jagah gitti padi hui h or jaanvar baithe rahte h road par katav h aap se reqwest h ki yadi pura toll liya jaa rha hai to usse thik b kraya jaye...

On 11th Sept 2021 I travel frm shillong to guwahati and while going I was charged 80+80 in cash since I could not recharge my sbi fastag and while returning after around 1 hrs they charge me again 160 in cash plus I got the msg of Rs 80 deducted frm my fastag. So I paid total of Rs 400. Is it the correct charge taken frm me and moreover if balance was not there in fastag then why Rs 80 was deducted.pls resolve the matter...

This is regarding the toll plaza at Kachkoot on Srinagar Banihal expressway run by Ranchor Infra Dev p Ltd. This toll plaza keeps asking me to recharge my FASTtag account most of the times that I travel on this road. They charge me double the amount, and when I bring this to the notice of my bank, they inform me that my FASTtag account has balance. This happened yesterday also and I informed the staff there that I had recharged my account...

Hi Sir,

My money got deducted from my fast tag and also they charged 200rs manually.
HDFC Bank FastTag deducted: Rs 105 for Vehicle No: KA03NF0128 at: Pundag on:[protected]T17:38:25 Wallet: [protected] Bal: Rs 1422.87...

SV PURAM Toll Road (TIRUPATI - TIRUTANI) TOLL ROAD IS HORRIBLE.
The above mentioned toll road is horrible in its own way, I would like to highlight the case as I am a frequent traveller in this way. From last 2 to 3 years the road with potholes are not sorted out and not rectified.
Please take the necessary action on the same....

As per the above subject, i have traveled from Karjan toll Naka on 12 Sept 2021, and my first toll deduction ar morning 8;45 hrs is a105 rupes, I return on the same date at 13 10 hrs from the same toll Naka and again second time deduction 50 rupees again so my total deductions from my account are 155 Rupes but now a rate of return is 145 rs so my 15 rupees more deduction by this Toll Naka....

This is a complaint on the money swindling in the toll gates maintained by L & T, Coimbatore in the Salem - Kochi highway. The toll fare is ₹45 (17 +28), but every other time the deduction is ₹90 which is double the amount. I am a daily commuter who cross these toll gates twice a day and they must have taken thousands of rupees from me now. Every time I raise this issue with the toll counter staff, they ask me to speak to the officer....

Sir,
My car no is . UP 65 Ed 6530
I was travelling from varanasi to sitamari.
Details and timing of my journey are as per quoted below:
"SBI FASTag Acc ending with 56C00 VRN: S00438021 debited Rs.190 Toll Charges at Lalanagar Toll Plaza on 12-Sep-2021 03:12:01 PM Bal Rs.545"
You can verify it from the cctv footage .
I reversed my car from a lane after waiting, then again waited for a long time...

Due to malfunction of the fast tag reading machine I was charged doubly.they said that there is no balance in my fast tag despite me assuring that it has enough balance
I was charged with a ticket
Money was also deducted from my fast tag account...

Everytime I cross this toll to much delay hear...

Toll tax collected at Kelwad toll on Chindwara road Maharashtra is collecting Rs70/- each for to and fro return journey within 12 hours. That is Rs70/- + Rs70/-. On contrary the return journey ticket must be less. This is cheating.The fastag snapshot with transaction ID is attached.
Further on fastag website the charges shown are Rs65/-.
Please do needful to adjust correct toll tax and return extra deducted amount....

I am serving defence personnel I was passing through at Nawab Ganj toll plaza at 1315 hrs on 12 sep 21 toll tax was charged double however I have shown my defence ID card kindly issue necessary guide lines...

On 11.09.2021 while traveling through Mathura Toll Plaza at 8.05 from the fastag of my vehicle number MP04EA8654 Toll of Rs 155 have been deducted twice. The second message of double deduction came to my phone number [protected] after four hours when I was two hundred kilometre away from the concerned Toll.
This is a blatant loot by the Toll people.Had I not rechecked my messages carefully I would have lost my money permanently.br...

Toilet is not clean from last 1 month at khed shivapur toll plaza . Please clean it or else stop taking money from us....

लाल कुआं गाजियाबाद से अलीगढ़ को जाने वाली रोड। जोगी कहने के लिए गाजियाबाद अलीगढ़ एक्सप्रेस वे है। सड़क की हालत ऐसी हो गई है की कार की तो बात क्या बस भी फंस जाती है। आए दिन एक्सीडेंट...

The road condition is very bad between Mumbai to Dhule (Mumbai-Agra highway)
Even such bad condition every till plaza charging the amount.
Arjunalli toll plaza - 120
Baswant Toll Plaza -150
Chandwad toll plaza -145

We are paying such a huge amount for such a bad roads .. please look into it.
Request you stop the collection till road repair...