National Highways Authority of India [NHAI] Complaints & Reviews

Fastag system not installed on toll plaza and toll charges done in form of only cash not digitally other forms due to which long jam on vehicle on toll plaza and efficiency of person working on toll is very low 30-40seconds per vehicle as compare of arrival of vehicle at toll 15-25 seconds per vehicle...

Recently I came across a bitter experience with one of the NHAI Toll Plaza (Mahasamudram Toll) where my fastag was not getting detected because of no proper technology enabled with them and the toll plaza associates were mentioning that my fastag was blacklisted.

It was so funny to hear this because I had sufficient balance of 1000 + Rupees on my fastag and still they say it was blacklisted. My travel was between Chennai to Bangalore via Chittoor and it had around 6 tolls and out of these 6 tolls only this toll did not detect my fastag and the rest tolls had it detected without any issues.

Even calling up 1033 helpline confirmed that I have sufficient balance in my fastag and they said they will speak with toll control room but still nothing happened and I was very sure what the result could be.

End result was after waiting 30mins in the toll and seeing nothing happening from 1033 Helpline and the Mahasamudram Toll I decided to pay it in cash where they charged me additional 85 rupees as penalty for 1 side and 170 for 2 sides and this
instance happened for 2 days which means I lost 340 rupees .

I have all records to show that I had sufficient balance in fastag and also records to show that my fastag was detected on other tolls on the same day before and after crossing this toll .

Event Place : Mahasamudram Toll Plaza
Stretch : APTN Border to Nalagampalli to Nalagampalli to APKA Border

On 28/08/2021 I have visited Puri by my Vehicle OD02AY4999. I passed the tollgate at Pipili on 28/08/2021 at 7:46 AM and return on 28/08/2021 at 5:22 PM. Both the time they have deducted Rs 115/- through my fastag which cannot be. Kindly reverse the amount.

Also I have a query. My vehicle glass break for which my fastag chip wasn't with me but my fastag is active. They have deducted from the fastag in morning. In my return from puri they told that our manager is not available also NHAI site is not connected after office hours so manually we can't deduct.
Is NHAI site is closed after 5 PM or on Sunday?
The behaviour of the staffs are not acceptable. It has to cordial not like boss when someone is in problem related to your tollgate payment only.

No proper response from 1033 help line after explaining the problem faced on National Highway at km. 218.800 RHS. They are not even able to understand the exact location o[censored]s and send immediate backup with their Patrol team. No proper communication from 1033 end on coordinating with the appropriate concerned person. Nk help provided after 1 hour of waiting at the location.

I am crossing toll plaza l & t. Salem to palakkad road.

Near karpagam college.

Same day 3 times charged me rs. 45/- *3
Total rs. 135/- charged.

Please refund me the amount excess charged three time same day.

Date. 28/08/2021.
Please do the needful.
My name selvaraj.
My vehicle. TN 40 P 1665. Car.
My mobile no[protected].

Fastag lgakar double paise leye hai, agar puchte hai to security charge bolkar ladai krte hai

Dear sir,
I have complaint about Road between toll plaza to Sardar bridge at Narmada river at bharuch, Gujarat,
There is very bad & broken road lots of traffic due to that.
Also it problems to bike riders in night time, eyes is fill with full of sand
Kindly look in to the matter.

Dear sir
On 22.08.2021 I was crossing maneshar toll at 12.33 pm . I was asked to pay cash 140.00 .when I told the person deduct from my fasttag. He told balance is not available, but it was 1200. I paid cash 140.00 to him, simultaneously fasttag deduction was also done and it deducted 70.00 rupee. Please refund 140.00 and look into the matter .
Regard
Amiya Pankaj
Ticket no [protected]

Dear Sir/Madam,
I am Geormal, While I am traveling to Tirunelveli from Nagercoil. From Kalvalkinaru upto Tirunelveli, there is no proper lane road markings as well reflector. Kindly take appropriate action ASAP.
Thankyou.

Sir, while paying at the Eastern Peripheral Toll plaza on 27/8/2021 the booth operator charged double amount (190+190) from me saying that my Fastag account doesn't have sufficient balance whereas I had Rs 1073 in my account at that time.May be there was some error in your system which was showing insufficient balance.
Also the operator typed wrong Registration No of the vehicle.The Regn No of my vehicle is PB65V4113 whereas he typed PB64V4113.
The details of payment are as under:
Ticket No 38499
Booth & operator L10 & tc001
Exit date & time 27/8/2021 05:08:31 pm
Entry plaza Jakhauli Toll plaza
Fee : Rs 190.00
Fine for Non-Fastag : Rs 190.00
Total Toll Fee. :. Rs 380.00
Kindly refund the extra amount charged from me.Thank you.

I had travelled by car from Jaipur to Ajmer on NH8 on[protected]. The onward and return journey was completed within less than six hours.
On checking the deductions from my FASTTAG for the journey, found that return journey benefit was given by TOLL PLAZA GEGAL, but the benefit was not given by TOLL PLAZA JAIPUR PLAZA and KISHANGARH PLAZA and full amount was charged by both the PLAZAs for the return journey in spite of the journey having been completed in less ten six hours.
You are requested to examine the issue and issue refund for the excess amount charged for the journey. Also please update the software for these and all other PLAZAs where excess charges are being levied and travellers fleeced.

Dear Sir, I am James, residing at Trichy. My vehichle number is TN45AH 8581. On[protected] at 11.59.01 p.m. I crossed Ponampalampatty toll plaza and I am charged for that. But unfortunately, I am also charged at Rasampalayam toll plaza at a time. How is it possible a car could pass two toll plazas at a time? I took this matter to the notice of the authorities at both two plazas. Rasampalayam authorities promised me to refund within two days. But I regret to say my money is not refunded so far.

Big path hole and bad highway make my car breakdown and damage

This is sreenivas reddy from guntakal, Ananthapur dist, Andhra pradesh when I passing gooty toll gate with my sister as she suffering with serious health issue like dialysis as I stood my car in queue the working staff making my to move here they as because of technical issues I asked for reason to one of working staff instead of saying the reason he came on to valgarly removing uniform shirt buttons giving warning to me so, please don't ignore my complaint and give me protection from this kind of issue

Sir purneamore dalkhola uttar Dinajpur west bengal me nh31 (near surajpur toll plaza) me road me 5-6 fit gadda 10-12 places me ho gaya hai.drain ka wash 15 din pahle karne aaya tha but work chor kar bhag gaya hai

On 27th august'2021, i received a sms of debit of rs.70/- from my
paytm account for crossing of my car from toll plaza
(andiyari).
But i was at my home and had not gone for a long distance drive from last few days.
Kindly look into the matter on a serious node and suggest me
a solution so that this couldnot happen in future.

Please look the current road condition from shahada(M.H) dist nandurbar 425409 to dondaicha dist dhule.
Very worst conditions.

It has been more than 3 years since the concrete road work is going on from khetia(M.P) dist barwani 451881 to shahada(M.H) dist nandurbar 425409
Total patch is around 20kms approx but in between 5kms patch needs to be repaired immediately which is pending since then
Potholes has become worst.its very difficult to travel.even the condition of bridge is also very bad.
Please look into this at your earliest.

Sir,
with due respect and humbly submission i beg to state that i am an inhabitant of by the side of national highway 31 ( Assam).I have been seeing that in the national highway 31(Assam) crash barrier installation are taking place. There is a huge corruption taking place in the national highway 31 in crash barrier installation. The metal of this crash barrier is so duplicate.They are using duplicate metal.i have seen that they have carelessly installed this crash barrier in this reason some crash barrier post is totally bend.And also i would like to inform you that they have installed old crash barrier in the national highway 31.They are not following the guidelines of NHIDCL in the installation of crash barrier.If the higher authority of the government inspect this strictly then huge fact will come. Huge corruption are taking place in the installation of crash barrier in the national highway 31.These are happening by the support of project manager of this highway.I kindly request to the Indian government please inspect the chainge number 1013 to 1040 strictly ( both side) by the higher higher authority of the government then huge fact will come.

Chhajarsi Toll Plaza ticket No. 1950064 dt. 25.8.2021 time 5.33.59pm
While crossing the above toll plaza on 25.8.2021 by my car there was insufficient balance in my fastag of IDFC first Bank and I paid. Rs. 260/-(double the normal charges). But the lady official sitting at the counter was telling me to deposit my RC or DL even I gave her a Rs.500/- note. She was rude enough and was telling me rudely that she can block my fastag. I want that strict action should be taken against such type of irrant officials. Copy of paid receipt is enclosed herewith.
M. S. Bhakuni