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National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org
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Updated: Oct 22, 2025
Complaints 8454
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Highways Authority of India [NHAI] reviews & complaints page 142

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N
Navaneeth S
Aug 22, 2021
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Address: Container road, Kochi Kerala

I was traveling with my family on my car No. KL-07-CV-1543 via container road, Kochi Kerala, when I reached toll plaza there was two vehicles in front of me and there was no employee there to service the vehicles it Took more than 3 minutes waiting there when I reversed back went to another lane its the same issue.
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    Digpal Vasaiya
    from Mumbai, Maharashtra
    Aug 22, 2021
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    Address: NH-59 bhatwada near godhra
    Website: Nhai

    I am working at Porbandar and stays at jhalod near dahod i was come to celebrate rakhi at home and had put my scross car GJ20AH8181 at porbandar. Today at Bhatwada toll plaza on 20:23 pm my scross fastag was deducted so i felt tense that whether my car was stolen or what so i called to toll plaza and they take time of 1 hour and checked that it was not my car passed there so they told to refund my fastag.But this kind of situation is not acceptable they should need to be responsible. This was happened before with my friend with same toll plaza.
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      abhijeet32
      Aug 22, 2021
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      Dear Team,

      I travelled today from Pune to Kolhapur. Road quality from Pune to Khandala is at its worst. There are very large path holes in this patch and this road is very dangerous. There are no lane separators. Quality of road is very good whenever there is toll booth.

      Please take appropriate actions because every single lives matter.
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        M
        Mayankmani
        Aug 22, 2021
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        Respected Sr ganne toll plaza rewa road pr Allahabad se rewa jaate time pr fast tag se 80rs kut jata h and Wapasi me rewa to Allahabad aane time pr 35rs kyu kata jata h Puchne pr koi response nhi Mila r na hi bataya jata h what the reason behind this...
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          L
          Lay R Patel
          Aug 22, 2021
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          At toll plaza it took more than 10 min to pay the toll tax. At Baroda ahmedabad expressway at Baroda exit they were very slow.
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            Karunakar Raghav
            Aug 22, 2021
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            Address: C-604 ICON Appts CHI-3 Gr Noida

            At about 1130 hrs, today ie 22 Aug 21 while travelling to Faridabad from Delhi in my car DL8CX6250, I stopped at the above Plaza to pay the toll. The reader seems to have had some problem since it read it as Black Listed, despite my tag wallet having a balance of Rs 500. I told the counter superviser so as he was demanding Rs 52 which seems to be the penal toll.
            I was asked to move and stop ahead, where another person checked my car number with his APP and confirmed that there was balance and hailed for the portable scanner not readily available. I told him that the system at the gate is faulty and I wold not lie about the balance to which he suddenly erupted that he was not not an SC/ST but a Gujjar, the relevance of which I did not understand.
            I came away after this but may I request you to take action to make the staff courteous in their behaviour.

            Cdr K Raghav(Retd)
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              T
              Tauheed Alam Ansari
              Aug 22, 2021
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              Address: Irba, Nh33 meadata hospital

              Its been 2 years since lights are not lighting, I have complaint many time in local authorities regarding cleanness and maintenance but never got solutions, today my concern is that please look atter a problem which we are facing is which is lights are installed but not working nor any one care plz plz and plz the place name is IRBA where Medanta hospital ranchi located, it's a humble request to you please fix the problem of lights because everyday we are facing problem light road accidents and all.. plz fix the light and light up our evening again. 🙏
              +2 photos
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                D
                D007ak
                Aug 22, 2021
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                Address: 981/A SHIV VIHAR COLONY GANESHPUR

                I have travelled in my car uk17e7637 when i reached to toll plaza between nagina dhampur they scaned the fastag manually and the payment not done, then they taken 75 rs cash but the same amount was deducted from my fastag. I want my money return.
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                  B
                  Bindass Meda
                  Aug 22, 2021
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                  Address: Godhra Dahod highway. Piplod tall rax

                  Kindly informing you... In Gujarat piplod tall tax, godhara Dahod highway, not a single person of tall tax department wearing mask, when I have talk to him for mask he speak loudly.
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                    T
                    Tilaksengupta
                    Aug 22, 2021
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                    I passed through the toll plaza at Gurgaon on 21st Aug 2021 towards Jaipur, and returned from Jaipur on 22nd August 2021. Vehicle number HR26CN1525. Both times I have been charged return toll (135) instead of one way toll (70). No questions were asked. This is downright cheating. Please register complaint against toll operaror and refund 130.
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                      A
                      Anand Sharma 07a
                      Aug 22, 2021
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                      Address: Mumbai bandra

                      Customer care service...[protected]
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                        H
                        Harshad Borse
                        Aug 22, 2021
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                        I travel through National Highway from Nastik to Mumbai toll road.

                        Conditions of road is wost toll authority just fill the patches with cement Blocks.

                        There are huge chances of accedants due to bad road construction

                        Toll plaza people are not coprative they even not taking complaints.

                        We are paying huge amount or toll but not getting the good roads

                        Please take immediate action
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                          Guru0709
                          Aug 22, 2021
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                          Today on 22/08/2021 at 9:32am got a message of toll deduction at Manesar Toll Plaza (TXN ID :- FT[protected]) Rs. 70/- was wrongly deducted from my fastag ID :- 34161FA820328AA206E39260), though i was not traveling in my car-RJ14CA7601. The vehicle RJ14CA7601 was parked outside of my residence and has not been passed through any toll plaza. This fact can be verified by my cctv cameras and also from MANESAR Toll Plaza itself.
                          The amount was deducted without any authority by toll.
                          Requesting you to take appropriate action and refund the falsely deducted amount.
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                            S
                            Shobith Kote
                            Aug 22, 2021
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                            Address: Kulumepalya, Bengaluru highway (NH-4)

                            Hi,

                            I would like to lodge a grevience against Jas toll's plaza at Kulumepalya on Bengaluru highway.

                            While returning from Bengaluru towards Tumakuru, I noticed that I had to wait for almost 4 minutes which was easily longer than 100metres from the tool booth.

                            Since this is in violation of new rules I informed the person Manning th toll booth that I did not wish to pay the fee, but he responded that he was helpless and the fee would be auto-deducted regardless of length of queue or waiting time.

                            I think there needs to be a method of auto disabling of deductions when either of the criteria is violated.
                            Looking forward to hear from you, feel free to contact me on [protected]@gmail.com or [protected]
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                              S
                              Shobith Kote
                              Aug 22, 2021
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                              Address: Tumakuru Bengaluru Highway (NH-4)

                              Hi,

                              I would like to lodge a complaint about Jass toll's plaza on Bengaluru highway at kulumepalya.

                              I had to wait in a queue for close to 4 minutes in a queue longer than 100 metres from the toll booth.

                              Even though I told the person Manning the toll booth, he told that he could not help me as it would auto deduct regardless of the waiting time or the length of the queue.

                              With recent amendments to the rules, I feel I have been cheated and that there needs to be a method to not deduct toll fee when queue or wait time surpasses the prescribed limits.
                              Looking forward to hear from you.
                              You can contact me on [protected]@gmail.com or [protected]

                              Thanks,
                              Shobith kote
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                                vishu234567890
                                Aug 21, 2021
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                                Address: Bargadwa Chauraha , post- Moharipur, Dist- Gorakhpur, 273007

                                Drain is ready in front of my house before 2 months but slab is not being placed on it. No action is being taken even after being told many times. Please take my problem and keep the slab
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                                  [email protected]
                                  Aug 21, 2021
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                                  Address: Methwara near Indore

                                  Sir, I travel on 1 December 2020 from Ajmer to Indore.At Methwara near Indore I Charged as toll fee Rs 130 while I have not use full toll road from Dhar side to Indore road.I use only 40 KM of this section.
                                  Kindly do needful and return excess amount of toll fees.
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                                    [email protected]
                                    Aug 21, 2021
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                                    Address: Toll between Indore and Bhopal

                                    Sir, If I completed my journey which in 24 hours than 50 % of toll fee should be charged at return journey but on 12 August 2021 I travel between Indore to Bhopal where in both up and return journey same fee charged by there toll plaza.
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                                      G
                                      gagandeeprawat
                                      Aug 21, 2021
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                                      Toll plaza at sivaya Meerut has been showing low balance on my fastag everytime I pass through, even when there is enough balance it cost me time and money.
                                      This problem does not arise at any other toll plaza.
                                      Please look into the matter
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                                        Vinay2021
                                        Aug 21, 2021
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                                        The toll plaza has made a huge rush and it is a rule to free the toll if the rush exceeds certain limit. So refund my amount.
                                        +1 photos
                                        Aug 21, 2021
                                        Updated by Vinay2021                                         Staff behavior is also rude.
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