National Highways Authority of India [NHAI] Complaints & Reviews

On date[protected] evening (Vehicle No. RJ17 CA 0601) At Toll Plaza Kishorpura NH-12 near deoli there scanning machine was not working hence they charged me double toll in cash and took more than 30 minutes of mine. There excuse was that my fasttag is not working where it was working and had 1400 Rs in balance the same fasttag in the same trip amount was automatically deducted at toll plaza near Mandana. But the staff misbehaved me and there was a long queue thay were asking to change lan to every one.
On the same toll plaza with the same vehicle, same fasttag the toll was deducted automatically on[protected] evening.
So please arrange to refund my additional toll charged and penalize them to have misbehave and non functioning of the scanning devices.
Also they took more then 30 min of mine. And I was not alone suffer I seen there
No. MAJZXXMTKZJA44575 RJ17CA0601

Dear Sir,
Today near 12.15 PM dated 19.07.2021 when I reached to enter in highway through Sahson, Prayagraj . I was travelling with my wife to Soraon exit . That time, unfortunately my FASTAG balance was nil . So that barrier could not be open . then i asked what is the reason that my FASTAG is not working . then they have started using language that if you cannot keep balance in your fasatag, then why are you using the car . I asked that please let me check my balance in FASTAG, i recharge my FAstag Wallet . Even there was a balance, and requested only please check that is there is working . Then suddenly two people wore the uniform of NHAI came out and started abusing me and my wife and told me that get it back your car from here and come after 30 minutes other we will break your car. and they were saying that we are local Goons of this area and telling that get it back otherwise we will beat both of you. Then some people came from that area and stopped them .

On jewar toll plaza lane id na 06
Toll coll. Tc30343
Date 10/07/2021
Time 17:21
Trans id [protected]
Vehical no. Up12aj5811
Toll excutive behaviour is to bad nd he says fast tag is not valid for this toll...he wants cash to continue the journey..
As per Government guidlines only fast tag is valid for toll...so why the excutive want cash ...

I am travelling t datia from jhansi on 17 july 21 at dagrai toll plaza person told me that your fastag has no sufficient balance so you give the toll charge so i gave him he did not give me any cash reciept after passing the toll i got the message that toll has been deducted from my fastag wallet and there is sufficient balance . I want to file a complaint aainst dagrai toll plaza datia.
Vehicle no -up93bg4377
timing-5:44:42pm
date -17- july 2021

Sir/Madam,
We were stopped in toll plaza telling our was blacklisted but went and saw the account balance was 1200 rs. Each toll plaza crossing from dindigul to Bangalore we faced the same issue and asking for double payment. In every toll plaza we stopped and called 1033 and answering those members. It is very hectic to answer each and every toll plaza.

Sir, yesterday on 18/07/2021 we passed through thriya khetal toll district bareilly uttar pradesh on 8:11pm and returned at11:36 pm, as per toll list toll charges for return journey is 185 .But 200rs per charged from us transition id for passing is[protected]bP, and return id[protected]bP, kindly enqire and take steps and make return

Hi,

Yesterday we are are travelling in the evening on NH 48 from Karjat to Panvel, ( Maharashtra, Raigad) in between at Shedung there is toll plaza. We have stuck in traffic from 1KM away from toll plaza almost for 1:45 Minutes. The reason was water logging around three to 4 feet dip near to the toll plaza. People were risking there vehicles just cross the water log area and get out of this. The toll plaza was not taken any action, if they are aware of the water logging, they should have stop the movement of small vehicle on the road 1Km before the area and asked vehicles to divert the traffic to safer road, available within the area.

I am surprise when after taking the risk crossing and water logged area, the shameless people have charged toll to us.

I don't mind paying tolls, but we expect certain level of care on the road if you are aware of the risk ahead and avoiding possible loss of life and trouble to the travelers on the road.

With the grace of god we reached safely at home, I am not sure what happened to those who were still behind us waiting to reach home on the road.

The toll booth authority demanded cash. to enquiry his response was, "FAST TAGS ARE CLOSED", after arguing for not paying the toll if no fast tag service provided on a national highway, we had to finally pay in cash.

place: jaora-nayagao toll

Sir,
In Kerala, potholes have formed on the National Highway 66 between Vadakara town and Palolipalam in Kozhikode district. Bike riders are in a lot of danger. Please take action to close the pit.

I was travelling from lucknow to prayagraj.
At Andiyari toll plaza at 8 Pm two lanes were closed by barrakating. Two lanes were open were a long queue of trucks were there. After waiting for half an hour I passed the toll plaza although my vehicle was equipped with fastag.
This is a routine practice of aforesaid toll plaza.
Kindly do the needful for breaking the practice of closing the fastag lanes.

Thoothukudi to madurai highway has been heavily damaged till arupukottai area.. 4 lane roads appear to be cut along the way. It looks like somebody has cut the road completely and wantedly almost like ( 2x2 metres apx) ..I am not talking about the tar which was taken from superficial layer of road.. . they are charging around rs 75 and rs90 as toll fees per car but not repairing the road.. I was travelling in my car.. due to cuts in the road.. my tyre got burst out.. and thank god i did not hit any vehicle or divider on the highway... i hear that many of my relatives and friends in the area are also facing same issues.. but dont know what to do.. complaints at toll plaza are not taken seriously. Kindly do something to protect the travellers..

NH3 from Dhule to Malegaon is most pathetic amd dangerously filled with potholes. The driving on this road is the worst experience. Too many unnecessary speed breakers are made. It doesn't even look like a National Highway, its like an Idli maker.

Condition of road highway from akbarpur to Kanpur is too pathetic and a gaddha between PAC TO RAMADEVI IS DANGEROUS AND MAY CAUSE FOR ACCIDENT..

I traveled by car from Hyderabad to Nagpur on 18 July, 2021. While the roads on Telangana side are maintained excellently including planting on road dividers, the condition of road on Maharashtra side are pathetic. Big potholes is a frequent occurrence. It is dangerous to drive car at speed. The roadside plantation is negligible. Authorities should see to this. Why collect toll if the roads cannot be maintained?

Even after new toll laws for time, I waited there for 15mins. This is really poor promise.

On 16th July 2021, I travelled from Bahadurgarh, Haryana to Hapur, UP and came back the very same day. In my way I passed through 2 Fastag authorized toll gates and 1 cash gateway( at KMP EXPRESSWAY). So in total I passed 4 times from Fastag authorized toll gates and payment was deducted for them on same day. But today i.e. on 17th June I received one more message at night of deduction of Rs. 90 from a toll from where I didn't even pass. Please solve this issue and refund my amount. When I checked in my earlier history, there also they have deducted this amount unreasonably. Please look in this matter and refund my amount.
My contact no [protected]

There are 2 biodiesel pump's working @ chikhali taluka muktainagar district jalgaon (mh) and 1 another @ near purnaad phata taluka muktainagar towards barhanpur road, here without any permission from nhai, collector office, s p office, and local authority biodiesel pump's are working and no one can take an action on this illegal biodiesel pump the pump's are running without any norms set by nhai there is no safety, please do the needful.

Respected sir/madam I want to say that there is a highly dangerous road before Haladgaon toll plaza in Wardha. The road is witnessing accidents almost every day. also, some parts of the road are raised so much that the engine of the cars gets hit and damages. The haladgaon toll plaza takes 75rs for a one way trip but they do not care about the highway. THe exact spot is near the starting of the Asola village. The coordinates are as follows:
20°51'57.9"N 78°54'44.6"E

Despite fasttag facility booth managment still using manual operation for opening of barriers .
Wasting our time..

Hi my name is ajinkya resident of mumbai i often use the bandra worli sea link I don’t have a car so i travel by cab so every time i try to pass the toll and ask for a return toll i am been denied the return toll giving the reason its not allowed and every time i have to buy single tolls and pay extra money and the company named MEP is just looting its costumers