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National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org
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Updated: Oct 22, 2025
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National Highways Authority of India [NHAI] reviews & complaints page 159

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G
[email protected]
Jul 17, 2021
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Hi my name is ajinkya resident of mumbai i often use the bandra worli sea link I don’t have a car so i travel by cab so every time i try to pass the toll and ask for a return toll i am been denied the return toll giving the reason its not allowed and every time i have to buy single tolls and pay extra money and the company named MEP is just looting its costumers
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    shewali singh
    Jul 17, 2021
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    Address: Sanwara plaza, himachal pradesh

    We are suffer more problems on sanwara toll plaza in himachal pradesh. We are waited for 1 hour on this toll plaza. Toll plaza memebers are said that they are not free to traffic. Their behaivour is very rude to public.
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      A
      Anokhey lal
      Jul 17, 2021
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      Address: NH 34 Aashpur Etah UP

      Double Toll deduction of my Bus no UP 76 K 6722 at Toll Plaza NH34 Aashpur Etah UP( Rs490/-)
      Date 16.07.21 at 12:06 p.m.by cash
      and also deducted from fastag(245/-)
      Please refund my cash payment Rs 490/- immediately
      +2 photos
      Jul 17, 2021
      Updated by Anokhey lal       Please refund my double deducted fastag amount Rs490/-
      Jul 17, 2021
      Updated by Anokhey lal       Please refund my double Toll deduction of Bus No UP 76 K 6722 on Aashpur Toll Plaza NH34 Etah UP
      Date-16.07.21 at 12:06 p.m.
      Cash payment- 490/-
      Fastag payment- 245/-

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        balavignesh7900
        Jul 17, 2021
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        The L&T tollways near Coimbatore they should charge only Rs.45 but it consist of 6 tolls. 16/07/2021 they were debited more amount from my account. This is not the first time they do always like this and toll booths are very slow it takes more time to cross the toll.(Pollachi Cochin toll plaza, Pollachi Salem toll plaza, Trichy Cochin, Trichy Salem, Madukkarai).Please consider this and take action against them.
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          A
          adarsh chordia
          Jul 17, 2021
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          Address: Rajasthan

          I have 2 complain.

          1. I heard fastag is done all over India, but today I passed over 2 plaza which forced to pay money only.

          2. I was asked to Pay ₹150 for single trip for a distance lesser than 40kms
          +2 photos
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            A
            Abhiraje
            Jul 16, 2021
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            This is regarding toll deductions at Hiwargaon pavasa toll. I am staying in Sangamner, and every time when I pass through the toll plaza, they say your fast tag is not working and they take cash from me. And after exact 2 days again they are deducting the toll amount from fast tag . So they are doing some manual operations or they are doing some type of scam at toll plaza. I have checked with many people regarding this everybody had faced the same problem at this toll plaza.

            So kindly take some quick action on this toll plaza, they are doing scam and looting people.
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              S
              Sunilbm
              Jul 16, 2021
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              At Mathani toll plaza, cash and fastag lane maintaining at same line. It takes more than 10 minutes to cross toll plaza due to mismanagement of plaza. No body was there to manage lane. Inspite of complaint nobody was entertaining.
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                S
                Sunilbm
                Jul 16, 2021
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                Address: Mob no 8141820064

                At Mathani toll plaza, cash and fastag row maintaining at same line. It takes more than 10 minutes to cross toll plaza due to mismanagement of toll plaza. No manpower was there to manage lane. Even after complaint at plaza nobody bother to entertain. Even officers were not there to listen complaint.
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                  S
                  ScavengerHawk
                  Jul 16, 2021
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                  Address: Near Rane Nagar under pass, Rane Nagar, Nashik-09, Maharashtra

                  Stree lights on Mumbai Agra national highway near Rane Nagar Nashik are not working since 15 days.
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                    A
                    abhitoshb
                    Jul 16, 2021
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                    Address: Somatane phata, dist pune

                    Twice fund debited,

                    HDFC Bank FastTag deducted: Rs 41 for Vehicle No: MA3JMT31SLH332615 at: Dehuroad NH48 Toll Plaza on:[protected]T16:12:20 Wallet: [protected] Bal: Rs 223

                    And

                    HDFC Bank FastTag deducted: Rs 20.5 for Vehicle No: MA3JMT31SLH332615 at: Dehuroad NH48 Toll Plaza on:[protected]T18:39:32 Wallet: [protected] Bal: Rs 202.5
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                      Vicky kapoor70
                      Jul 16, 2021
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                      Address: 643 गाँधी कॉलोनी मुज़फ्फरनगर उत्तर प्रदेश

                      सर् 11/07/2021 को हरिद्वार से आते हुए 23 मिनट के इंतजार के बाद टोल गेट पर आये तो हमने कहाँ की 23 मिनट बाद किस बात का टोल तो उन्होंने कहाँ की की टोल तो देना है होगा कुछ कहो तो टोल वाले लड़ते है फिर आप ऐसा रूल ही क्यों बनते है कि 10 मिनट बाद टोल फ्री हो जाएगा फास्ट टैग भी लगवाओ और 23 मिनट इंतज़ार भी करो। विकास कपूर [protected]
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                        E
                        ejoPrachi
                        Jul 16, 2021
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                        The Khed Shivapur toll near Pune, Maharashtra has exemption for vehicles with registration MH12 and MH14.
                        While crossing the toll with my MH12KT7903 vehicle I had to pay toll with Fastag.
                        1. 15 Jul 7.57 pm -- Rs. 50
                        2. 15 Jul 6.43 am --Rs. 100
                        3. 3 Jul 6.47 pm -- Rs. 50
                        4. 3 Jul 6.18 am -- Rs. 100
                        5. 18 Jun 7.12pm --Rs. 100

                        Please let me know how to get refund for this and avoid further deductions on this toll.
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                          Inderjit Sharma
                          Jul 16, 2021
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                          Unauthorised Speed Breakers

                          Address: ALIGARH UP

                          There are many unauthorized speedbreaker on 85 KM NH FROM ALIGARH UP TO AGRA IN UP. It takes 2 Hrs FROM ALIGARH TO AGRA 85 KM. there are Two TOLL PLAZA IN 85 KM. BUT TIME TAKES 2 HRS CONDITION OF ROAD IS BAD DUE TO UNAUTHORISED SPEED BREAKERS. PL DO NEED FULL TO REMOVE ABOUT MORE THEN 50 UNAUTHORED & SUBSTANDARD SPEED BREAKERS. IT WAST TIME & FUEL BOTH. THANKS...
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                          maurya2930
                          Jul 16, 2021
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                          Address: 38 km stone, Delhi jaipur highway, Gurgaon, Haryana

                          My fast tag not working at toll plaza, even tag has been changed many times. it means your scanner installed at toll plaza is not working properly. please look into the matter and resolve ASAP.
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                            vbarthwalji30111986
                            Jul 16, 2021
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                            Address: House Number 90/1,, Village Darua,, Near Railway Station

                            Hello,
                            I am having car number CH01CB2329 and fast tag number MAT632101LPJH7684 I had crossed toll of Sikandra Dausa Rajasthan at
                            8:30AM
                            I have to wait to cross the toll for more than 10 minutes, when I asked at toll collection counter than according to NHAI guidelines no toll have to pay if there is this much waiting time
                            They argued and misbehaved with me and said that, they don't know about this and no such guideline is there. I felt cheated after this incident that why government made mandatory this fast tag

                            I want resolution of this issue asap
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                              manojbansal91
                              Jul 16, 2021
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                              NH -10 From Nangloi Metro station to Peera garhi flyover has been Broken with many Numbers of Big. Holes which are reason for long long Traffic Jam on daily basis and also Dangerous for Life of Thousands people who used this NH for daily basis .
                              This is also Connecting Haryana with Delhi for medical and other services but due to these Holes and broken road People faces so many difficulty on daily basis .
                              The same matter also reported to PWC 2 times but didn't get a good response.

                              Kindly acknowledge the same and do the needful on urgent basis

                              Thanks
                              Citizen of India
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                                Mohammedandulraoufe
                                Jul 15, 2021
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                                Address: 9400481209

                                Respected sir/ma’am
                                I Dr.mohammed abdulraoufe from Kerala working in Chennai this night I was travelling from Chennai to Kerala by car got bad experience or violence against me n my family by toll plaza worker n pro of toll plaza...they tried to attach my car and my family including my 2year old child ... I contacted the higher authority in toll plaza and no action was not taken by them...please take some strict actions against this type of violence. ( incidence happened in valayar toll plaza)
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                                  Ksc7
                                  Jul 15, 2021
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                                  Address: Similiya, Kota, Rajasthan

                                  Sir, in Simlya, Kota, Rajasthan toll is very slow whenever I or other car or any vehicles go drom there we face waiting. After your rule of 10 sec waiting on toll I told them that you wait me 1 min and rules says just wait for 10 sec they abuse my family and say go do complaint on us know one do anything and we do this repeat and repeat. They have been done this for long time and we tell them so many time why we wait so much and they be like your move your car backward and forward for 5 to 6 times then scanner work. There staff is so rude with other people. I hope you some action will take on them so there service and staff behaviour will change and good to other people .
                                  I'm waiting for your response and action because I trust on government they help there citizen's
                                  Jul 15, 2021
                                  Updated by Ksc7                                   Sir I'm waiting for your action.
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                                    Suraj Negi123
                                    Jul 15, 2021
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                                    महोदय
                                    अभी 10 तारिक को मैं अपनी परीक्षा देने इस मार्ग से होते हुए गुजरा चिंता की बात ये है कि यही एक मात्र राष्ट्रीय मार्ग है उत्तराखंड के छेत्र को जोड़ने का और इसकी ऐसी दयनीय हालत है माननीय इस रोड में 1-1 मीटर गहरे खड़े है और अगर किसी का दुपहिया वाहन उस मे चला गया तो उसको काफी गम्भीर चोटें आ सकती है सड़क बनने के नाम पर केवल खड़े भर जाते है महोदय आप इस ओर अपनी निगरानी रखिये धन्यवाद
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                                      karup80
                                      Jul 15, 2021
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                                      Toll fee for onward journey on 14.07.21 is deducted twice to my vehicle TN55AK8408.
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