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National Highways Authority of India [NHAI]
National Highways Authority of India
Customer satisfaction rating: 3%
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3298
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National Highways Authority of India [NHAI] Customer Care

National Highways Authority of India

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Address
G 5&6, Sector-10, Dwarka
New Delhi
New Delhi District
Delhi
India - 110 075

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
2400
down
723

Fax:
Fax:
+91 11 2509 3507  
+91 11 2509 3514  

Customer satisfaction rating
3%
Complaints
3298
Pending
0
Resolved
113
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

National Highways Authority of India [NHAI] Complaints & Reviews

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NHAI — exemption of toll tax to serving army officer

 Amit Sihag
Dear sir, 1. I am a serving army officer, as per indian tolls act, army pers are exempted from paying user fee on production...
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NHAI — MISBEHAVIOUR BY TOLL PLAZA EMPLOYEE WITH DEFENCE OFFICER [Resolved]

 rajputdeepak27
ON 11 JAN 15 WHILE I WAS DRIVING ON NH-7 TOWARDS BANGALORE, INSPITE OF SHOWING MY DEFENCE I CARD, A PERSON CALLED YUVRAJ INSISTED...
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[Resolved]

 joshi.mohit
Misbehaviour of toll person dasna with female travellers. Tried to pull my husband out of car and forcefully put baracading infront of car. NHAI needs to take actions against them as they moreover behave like Gundas...and threatend people too.
Complaint marked as Resolved Aug 14, 2020
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    NHAI — Excessive Toll on NH 1 Ludhana-Pathankot by Multiple Vendors

     Bhupinder G
    Respected Madam/Sir, If NHAI does not have funds; please ask me directly but stop harassing people on the highways. First...
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     ASISH CM
    NH 47 Paliyekkara tollbooth Thrissur, KERALA refuse to give exemption of toll fee for ex service man.
    They are saying that their is such an act for ex-service man thereby the company forces the ex-service man to pay the tool fee.
    Please take necessary action against this problem.


    Nh-47 toll booth refuse to give toll fee exemption for ex service man
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      [Resolved]

       medpvnraj
      Respected sir, As we are living in the borders of NH5. we are frequent commuters to nellore via NH5. we undergo three toll gates 1.sullurpeta 2.Gudur 3.venkatagiri all these 3 tolls doesnt allow us to get a 2 way toll ticket. it would be greatful to you, if the tolls are given for two way service at once.
      Complaint marked as Resolved Aug 14, 2020
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        [Resolved]

         balanuthaman
        iam trvelling in a call taxi from madurai city in tamil nadu to thirumangalam (20 kms from madurai), we are using the state highway only, before 1km of thirumangalam comes the nhai user tool booth(location--at km18652 on nh7 near village kappalurin madurai district). in the tool booth they are collecting toll amountfor vehicles going to kanyakumari, . there is a court verdict that they should not collect toll amount for vehicles using the service road to go to thirumangalam. but the persons working in the booth named shankar and shinde told that they will not obey any rules and all the vehicles should pay toll when they cross the booth even though they use the service road .they collected rs.60/- for up and down. i explained them tthe vehicles from madurai to thirumangalam only uses thee state highway fram madurai to thoppur and from thoppur to thirumangalam they are using the service road provided by the nhai, so collection toll is illegal, but they dosent bother about anything i told, they put barricades infront and back of my vehicle and collect me the toll and then released my vehicle. they are supposed to collect toll for the vehicles from km 15000 to km 52300 in nh7 in the state of tamilnadu asper nhai . please give strict instructions to the persons in the toll to refund the amount paid by myself and to stop the illegal collection of toll charges for the vehicles going to tirumangalam from madurai, and collect compensation from the both persons who are inchare on that day the shankar and shinde for the mental torchere made by them to me thnking uou


        collection of toll amount even to non user of the toll road
        collection of toll amount even to non user of the toll road
        Complaint marked as Resolved Aug 14, 2020
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          [Resolved]

           MURALI K G
          WHY DO YOU PEOPLE COLLECT TOLL ? IS IT FOR THE USERS TO FURTHER PAY FOR THERE REPAIRS OF SUSPENSIONS AND TYERS OF THE VEHICLE OR WANT YOUR CONTRACTORS EARN MONEY WITHOUT EVEN SPENDING A PENNY ON REPAIRING THE ROADS ? NHAI IS A PRIVATE ORGANISATION OR IS A GOVERNMENT ORGANISATION ? THERE ARE MANY COMPLAINTS ON THIS POST BUT NOT ASINGLE ACTION TAKEN SO FAR.THE ROAD ON NH-4 BETWEEN WALAJAPET AND POONAMALLE HAS ONLY POTHOLES AND THEY COLLECT THE TOLL WITHOUT ANY REGRET, WILL NHAI STOP THEIR CONTRACTORS FROM COLLECTING TOLL UNTILL THE ROADS ARE REPAIRED. REGARDS. K.G.MURALI. [protected]
          Complaint marked as Resolved Aug 14, 2020
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            [Resolved]

             umeshankars
            The stretch of road in Chennai Bangalore highway that is from Poonthamali to walajabad road is in very bad condition the road is having a lot of potholes and uneven road filling by the authorities for some temporary use of the road is unusable for the vehicle.we are paying heavy amount as a toll fee to get damaging our own vehicle. There is no road safety for the road users. Note : we already made an complaint about this on 07-dec-2013, but till now we didn't get any response
            Complaint marked as Resolved Aug 14, 2020
            The stretch of road in Chennai Bangalore highway that is from Poonthamali to walajabad road is in very bad condition the road is having a lot of potholes and uneven road filling by the authorities for some temporary use of the road is unusable for the vehicle.we are paying heavy amount as a toll fee to get damaging our own vehicle.
            There is no road safety for the road users.

            Note : we already made an complaint about this on 07-dec-2013, but till now we didn't get any response
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              [Resolved]

               Jai2000
              Dear Team, We were travelling from Bangalore to Hosur in car. In the toll near Electronic city going to Hosur road, the person in the toll gate peeped inside the car and saw that we were a family travelling(and not some authorities). He told us to pay to a person standing outside the toll. We paid the money and asked for the receipt but he said "Go Go". Since there were many vehicles standing behind us, we could not ask him anything more. Dear authorities, kindly check these bad guys so you can get the lakhs/crores of money they are looting in toll gate without receipt.
              Complaint marked as Resolved Aug 14, 2020
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                National Highway Authority of India — Misbehaviour of Toll Person at MAHUVAN Toll Plaza [Resolved]

                 R.P Agarwal
                Sir, Yesterday at 7:15 pm I was going with my family from Agra to Mathura using NH-2 road in my Eco Sport UP80 CN 2353. On...
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                NHAI — TOLL FEE [Resolved]

                 bhosa
                Sir, RAJASTHAN MAIN MANGALWAR (NARAYAN PURA ) TOLL PALAZA PAR TOLL FEE 80% BADA DI HAIN PEHLE 31-10-14 TAK 310 RS THA...
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                [Resolved]

                 arusel
                Dear NHAI Team, We humbly request you to kindly explore the road between(Up and down trip) of Walajapet to Poonamalee on NH 46. Its is like a nightmare to travel in this bad road. Please take necessary steps to solve this issue of bad maintenance of road, Just after 15 to 20 kms from the Walajapet toll gate, when travelling from Walajapet to Poonamelee it is the most worst road maintenance. We are paying money at the toll road all months to travel in it safe and with comfort. Just think of people who are elderly and pregnant ladies who also use these rough roads as no other option even after paying the toll we are not getting good roads to travel. Please do the needful. Thanks.
                Complaint marked as Resolved Aug 14, 2020
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                  [Resolved]

                   AYZ
                  SUB ENCROACHMENT ON PUBLIC LAND BY MS.BABITA RESPECTED SIR, With due respect, that MS BABITA with the help of MR HIRA LALYADAV, MS URMILA YADAV MR KAILASH AND SOME PEOPLE has been enchroaed the public land /road divider at sarita vihar Mathura road under metro pillar no DP3A . By establishing a separate peer mazar Which was already shifted near metro depot, sarita vihar, Delhi, LONG AGO AS PER DIRECTION OF A CONCERNED AUTHORITY Now she has taken law into their hands she has threatened us that she encroached the public land by constructed peer mazar. Every Thursday whole day some people sit on a divider of a mathura road and doing drama of a religious faith {Chunis, Agarbattis, match box, flowers}. THERE IS NO RAILINGS IN THE DIVIDER. Kindly Immediately take legal step by removing encroachment upon the public road being the public property for making hurdle in the traffic, previously resulting into fatal accident, FIRS longed apart for making furious enmity between the two religions and attempting to mock the religion in large. But there is every apprehension that she will do the same act again as she has threatened us while leaving the spot PLEASE DO THE NEEDFUL
                  Complaint marked as Resolved Aug 14, 2020
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                    [Resolved]

                     EGI23941
                    Hi, I travelled on this road last week and observe that few people are collecting toll but some one told me that toll on this road is not legal as govt of india had abolished toll on this 1.5 years back. Can u tell me if toll collection is legal or not. If its illegal request to kindly take action against them..
                    Complaint marked as Resolved Aug 14, 2020
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                      NHAI — Dasna 29/30 Ghaziabad Toll Plaza - Pathetic Collection Staff Conditions [Resolved]

                       rites47
                      Few days back I crossed the Dasna, Ghaziabad toll plaza, I stopped on the toll, first of all there is all untrained staff,...
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                      [Resolved]

                       Jayrambhai N Moydav
                      Dear Sir, Ahmedabad - baroda Express way IRB Contract department is to be Canceled As beacause they dont provide facility of Any Kints.due to that accident takes place .As per serve Within 3 Days 1 Accident happens in the Range of Ahmedabad baroda 80 Km, Petrolling vechile also not Keep an eye and as per thier charges they dont provide facility and in toll Ticket they do Fraud .At Night many chieft happens but their is no any petrolling . THis subject complainer NHAI PD Mister Modi vejalpur Ahmedabad RPADC already complained 3 Months had passed but their is no Any Action Taken . Compaliner :- Moidav Jairam Nagji bhai-Advocate Contact No- [protected] Address:- Hathi jan Village, Tal:- City East, Dist:-Ahmedabad, Gujarat-382445


                      Ahmedabad - baroda Express way Toll Contract IRB Contract to be cancel
                      Ahmedabad - baroda Express way Toll Contract IRB Contract to be cancel
                      Complaint marked as Resolved Aug 14, 2020

                      VERRY VERRY BAD CONDITION OF ROAD IN TOLLFEE RAOD

                      Verry Verry Bad Maintenance of Toll fee road between Vellore and Chennai even though we have paid double the amount of toll amount, Kindly look at this request do the needful
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                         nanda gonal bogot
                        Dear Sir, We have noticed very Bad condition of old Bridge, which is allowed just few months back after repairing the Bridge. So please look in to the matter, If you are going to allow vehicles on this bridge definetly there will be a big accident.
                        Even we have observed lot of vertical vibration on each section of the bridge, definitely it will lead to Accident
                        yes it is true
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                          [Resolved]

                           bhagwansingh365
                          Dear Sir There is lot of encroachments and unauthorized access on the Jaipur Kishangarh section of NH8, between Jaipur toll and Bagru stone traders have kept stone stock in NHAI land between Mahela and Bagru two hotels namely Chowdhary hotel have built permanent structures and parking sheds in NHAI Land no action is taken against them which seems that either company or NHAI officials are hand in gloves with the encroachers Unauthorized access is taken by hotels and trucks suddenly comes from these hotels leading to accidents Please make the NH land free from encroachments
                          Complaint marked as Resolved Aug 14, 2020
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                            [Resolved]

                             stsag97
                            Sir
                            I am from pune i daily travel on pune -satara highway via anewadi & ked shivapur toll both.Current status of highway is no road on highway only large pathhole, diversion, no any notice board, ambulance etc.But contractor has taken toll fee from customer that is illegal.Please check the road condition & one time travel by using comman man vehicle, actually lots of people dead on this bad third class highway.I think lots of person managed for such non humanity activity.So please take strong action on this .Firstly cancel toll fee until 98% of quality of road build.
                            Complaint marked as Resolved Aug 14, 2020
                            Your comments on Pune - Satara NH-4 are 100% correct. The Govt. of Maharashtra should look into it and immediately stop all toll booths from collection of money because the condition of road is worst than a village roads. Actually we should not call that road as HIGHWAY.
                            Agrees with you as road condition is worst from satara to pune and vice versa still collecting toll for what don't know and we all pay toll for such bad roads .
                            If there is government who govern all o[censored]s then they should take serious action against such contractors and not providing service road .
                            Many old age people, children and Pregnant women those who travel are largely suffers pains and injuries from such roads.
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