National Highways Authority of India [NHAI]
National Highways Authority of India
Customer satisfaction rating: 3%
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6021
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National Highways Authority of India [NHAI] Customer Care

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Address
G 5&6, Sector-10, Dwarka
New Delhi
New Delhi District
Delhi
India - 110 075

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
2775
down
836

Fax:
Fax:
+91 11 2509 3507  
+91 11 2509 3514  

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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3%
Complaints
6021
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0
Resolved
164
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

National Highways Authority of India [NHAI] Complaints & Reviews

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Khumhari Toll plaza counter no 1, handled by Laxman Baghel counter never accepts FAST TAG, and charge double cost Rajesh Kumar Singh supervisor uses abusive language, refused to acknowledge the fault

Asked me to keep vehicle infront of gate, later stated making falsified aquisition of wrong parking and Rajesh Kumar Singh called his local goons and demanded 5000 rupees

Government must take note of such incidents
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    Coming to Delhi by Car (DL3CCG1339) on 22.08.21, I faced a huge traffic at Toll plaza, Chhajarsi, Pilakhuwa, UP...
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    The road construction of NH 7 highway from Adilabad to hinganghat is very bad. But NHAI is still collecting toll without repairing the same. Kindly take some strict action.
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      We are go to Sangamner.
      Deductions of toll 3 time
      Enclosed following massage from toll naka

      1-Rs...
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      ON[protected] at Chokkenahalli Tumkur Karnataka Toll Gate has deducted Rs 20/-on my car Alto Reg no KA05MD6322.
      Order...
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      NH-39 Rewa There is no construction of drain in NH-39 in Gadaria village of Madhya Pradesh, due to which serious flood problem has arisen in our village.
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        Sir,
        On 30-08-21, we passed through Kalaparru toll plaza near Eluru on Vijayawada - Visakhapatnam national highway,...
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        Today I used Kherki toll plaza to visit someone in Maneshar and return back in 22 minutes and the toll charges Rs 70 rupees...
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        As per government order vehicels from pune and Pimpri Chinchwad are exempted to pay toll at the khed shivapur toll plaza. Still the amount was auto deducted from my fastag account. Two separate lanes were to be created for this purpose for the order dated February 2020 but it has now been more than a year that the orders have not been executed. Also the toll amount has been increased without the road being completed.
        It's been more than 10 years and the contractor has still not completed the road development. The toll that has been charged is exhorbitant for the quality of roads. Some stretch of the road is filled with potholes anday cause major accidents.
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          On the morning of Aug 13th, as we were driving from Mangalore to Udupi, in our Skoda Rapid( KA 19 MG 8938), somewhere after Padubidri, a stone from the grass cutting work being done on the divider hit our windshield which resulted in a huge crack.

          On checking with Skoda service, we were told the windshield needs to be replaced. This costs Rs. 10, 000.

          Please consider this case and compensate our loss.

          Also, it's a sincere request to have a shield around the machine during grass cutting. Else, this may lead to loss of eye sight or even death in case of 2-wheelers.
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            1. As per NHAI guidelines, I have applied for the issue of FasTAG to Armed Forces Personnel on 12 March 2021. My application...
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            REMINDER 1
            Sir, I, Aparna Dabak tried to purchase online Monthly Pass for my vehicle no. MH04 HM 6308 on 1st August...
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            We poor road...very very low maintenance road ... major accidents taking place of poor road and poor lighting...but collectiing toll amount regularly...
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              On 28/08/21 while i was coming back from sealink (Vehicle no. MH 01 CT 5586) I entered the fasttag lane the toll guys started...
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              My car no is GJ 16 CS 6370 at Mandva (Narmada River Bridge) Toll free for GJ 16 registration car. But every time when we pass from this toll tax amt deducted from account of Fasttag. on dt. 30/8/21 also deducted please refund the same.
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                Date : 18/08/2021 Time : 12.05 PM
                Client Number : L45100TG2006PLC052146
                Description : On 18 Aug 2021 at 12.05...
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                This is to inform you that during the tarring of NH vehicles were diverted through service roads at Karukutty. Also all the...
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                The FASTag scanner & the behaviour of the staff at the Bellur Cross - Kunigal toll booth is too bad. It's unacceptable behaviour from the staff. There is always a huge queue at the toll booth & no one responds to the queries. I think the entire Booth needs to be renovated as soon as possible & maintain Good travel satisfaction
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                  Respected,

                  Sir/Madam

                  Today I was driving from NAJANGUD to MYSORE through NH 150A and I came...
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                  My vehicle number is MH12TN0796. I travelled thru Khed Shivapur tollgate on NH4 - Pune Satara road on 25.08.2021 and 30.8.2021....
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