National Highways Authority of India [NHAI] Complaints & Reviews

Address: Joya

A person on the Toll gate of Joya is misbehaving with us. Our fastag balance was low. He can say this to us politely that our bal is low but he was misbehaving like we are dogs.

Apr 27, 2023

Complaint marked as Resolved

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Hi, I travelled from Delhi to Vrindavan via Gurgaon using my vehicle # DL9CAZ4431 on 23rd April 2023 using the newly constructed highways. I was amazed to encounter too may toll plazas with very high toll charges for distances as close as 5 kms. Here is the sequence:
1. Rs 145/- deducted at Ghamroj Sohna Road Toll Plaza at 10:43.
2. Rs 95/- deducted at Khalipur Fee Plaza at 11:06.
3. Rs 265/- deducted at Palwal at 11:18.
4. Rs 90/- deducted at Karman Toll Plaza at 12:16.

I think I was wrongly charged and need refund for overcharged amount. I have compiled the various messages received at a single place and attached here for your kind reference.

Can you pls help escalate and resolve?

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Address: Agra

Respected sir,
I just need to know whether a serving defence force personnel is exempted from toll charges or not?? As it feels very bad that after serving in high glaciers and in tolerable conditions when a Soldier comes on leave and is mis behaved at tolls it looks very annoying.
I was done the same at agra Lucknow expressway at agra exit.
Regards
Mohit Singh

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I had to pay toll even after delay of 7-8minutes. Paid Rs.10.0 toll for MZBGC811LNN003408 at Hoskote Toll Plaza. TxnId: 0010022304252034032810.

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I am writing to bring to your attention an issue that I faced while using the Mumbai-Pune Expressway on 9th April 2023. I was charged toll for my vehicle MH12UJj7309 despite not traveling on the said date. I have attached a copy of my toll receipt for your reference. As you can see, the receipt shows that the toll was paid for my vehicle, but I did not use the expressway on that day. I kindly request that you refund the toll charges to me. . I have been a regular user of the Mumbai-Pune Expressway, and I value the convenience it provides. However, the incorrect toll charges and the lack of proper response from your customer care center have caused me inconvenience and frustration.

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Surajbari Toll plaza on NH27 is very poor in managing the traffic, They are not separating Non FasTag vehicles so people having FasTag on their car have to suffer a lot in long queue.

Please address this complaint.

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माझी गाडी हिवरगाव पावसा टोल प्लाझा येतून गेलीच नाही आज दिनांक 24/04/2023 सकाळ पासून माझी गाडी माझ्या घरा समोर उभा आहे तरीही माझा टोल कपात झाली ती का झाली किंवा कशामुळे झाली याची मला सर्व माहिती पाहिजे.
Model: Mahindra XUV
Vechicle No: MH 12 MF 7708
Amount Deducted: 105
Date: 24/4/2023
Time: 09:45:54
Mobile:[protected]

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Address: Chennai

In Chennai vanagaram tollgate 2 times debited from my fast tag account between 2 seconds difference

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Address: Jind, Haryana

This is to inform you that I, Sanjay Singla, R/O Jind, Haryana was traveling from Jind to Delhi through the "Four Laning of Rohtak-Bawal Section of NH 71 Toll Plaza" today in the morning at around 10 in the morning in my vehicle (Innova - HR 31N 8835) and the Staff at Lane Number 6 behaved in an inappropriate manner and was highly rude. I request you to kindly look into the matter.
You can contact me on [protected] or on [protected]@gmail.com

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I had a same day journey (16 April 2023) from delhi to chandigarh and chandigarh to delhi. My amount has been deducted 2 times at gharonda toll plaza when i was returning towards delhi on same day. Kindly return my amount as soon as possible at my linked paytm wallet. Amount is 145 and vehicle no. Is DL9CX1866

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Address: Palwal

This is to bring your attention towards the terrible road conditions between Palwal and sohna which is also known as NH - 919. There are many points where big big potholes on road like Dhatir village. On this NH-919 roughly 10, 000 cars are running on daily basis. Request to please construct the road and fillup the big potholes from PALWAL to Sohna. Enough to lead accidents and also damage to cars. This is a very busy highway and hence should be taken care of on priority.

Primary point of concern is stretch between Palwal and Sohna.

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Address: Satara pune highway

Sir, I am defence person I travelled from satara to Pune on 19/04/2023 .on both the toll between satara to Pune
I shown my I'd card but after crossing some distance the msg comes that toll has been cut and it cut by double amount
I shared msg to you for clear information
1)FASTag Ac of veh no MH10CA0935 is debited by Rs 115.00 for Toll Chrgs at Khed-Shivapur Toll Plaza on[protected]:59:08 Avl Bal.Rs 225.00 - Bank of...

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Address: faridpur bareilly uttarpradesh

On 14 apr 2023 at NHAI FARIDPUR TOLLPLAZA NH 24 UP BAREILLY TO SITAPUR SECTION FROM 262 TO 413 KM, MY FAST TAG ID[protected] VEH NO MH14DN 1208 AT 1203 HRS TOLL TRANSACTION ID 001000234141203251902 AT LANE 13 RS 100 successfully chrged, but inspite of it they have charged by ticket num[protected] op id b0013 with penalty rs 200 at 1204 hrs. kindly return back my rs 200, as it is kind of robbery, as customer become very nervous when with family at toll plaza by behaviour of toll employees, return back my rs 200 which is charged falsely

Ankur Shankhdhar
mob [protected]

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Address: faridpur bareilly up

On 14 apr 2023 at NHAI FARIDPUR TOLLPLAZA NH 24 UP BAREILLY TO SITAPUR SECTION FROM 262 TO 413 KM, MY FAST TAG ID[protected] VEH NO MH14DN 1208 AT 1203 HRS TOLL TRANSACTION ID 001000234141203251902 AT LANE 13 RS 100 successfully chrged, but inspite of it they have charged by ticket num[protected] op id b0013 with penalty rs 200 at 1204 hrs. kindly return back my rs 200, as it is kind of robbery, as customer become very nervous when with family at toll plaza by behaviour of toll employees, return back my rs 200 which is charged falsely

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Address: Dehradun

There was an unauthorised toll deduction of Rs 80 at Manesar toll Plaza against my vehicle HR55U0622 on[protected] April 2023) at 12:48:22 hrs vis HDFC Bank NETC FASTag. I got SMS and email for this deduction. Please find reasons of this unauthorised deduction and refund my money at the earliest. Thanks

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I am a serving soldier, According to The Indian Toll Act, 1901 would continue to be extended to all Def personal traveling in private veh on production of their Identity card at Toll plazas. When I went to Agra with my personal car on 03 Apr 2023, I reached Eastern Peripheral Palwal Toll Plaza (UP) time 07.35 AM, the workers of this Toll Plaza wanted Toll amt with penalty from me but I revelse my Armed Force Identity Card the rejected my card, Then I had to pay the amount of Rs 340. Pls take immediate action about my complaint.

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Kindly look into whether because of any software related problem, a high toll fees of Rs 590 is being charged for a return trip from Rajiv Chowk, Gurgaon to Palwal via newly constructed Gurgaon-Vadora Expressway + KMP Expressway. The total distance of the return trip is 120 kms and time of travel is 2 hours.

The details of distance and time of above mentionedd return trip from Google Map and toll fees charged as per sms/ email from HDFC Bank are captured in attached file for ready reference and scrutiny.

Regards

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Reached the toll gate at around 5:40Pm on 17/04/2023.
No scanners in operation. The toll man checking with mobile and informed low balance, as it can’t be the case as my airtel account is connected to my bank account however money loaded once again and shown Fasttag/airtel balance.
The toll man, and his manager say server is down and did not offer any other solution. And waited for more than 15 minutes.
Actual problem looks as below:
They are promoting car cleaning and scratches removing adjacent to the toll
They stopped the scanners and claim new technology does not require any scanners, I do not have an idea about this you may update on this.
The behaviour of the toll man and his manager are rude in the entire episode.
Thanks

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My vehicle TS09EH4477 has a Fastag linked to account number 10099074. The Fastag got removed as I replaced a damaged windshield. I travelled from Hyderabad - Nagpur and back last week.

All toll plazas both ways charged my Fastag manually using vehicle registration number. Except at DARODA NHAI plaza while going from Hyd - Nagpur they refused to charge manually. I paid Rs 230 (115 + 115 penalty) in cash. Attached is the receipt for your reference.
In return - the same toll plaza supervisor charged my Fastag manually. Attached is the statement.

Requesting you to review and refund the amount Rs 115 additionally charged by NHAI.

regards,
Jeet

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Address: Eathakota toll plaza

I am from TANUKU, west Godavari district - a.p
I have travelled TANUKU to Vizag and Vizag to TANUKU. In return at eathakota toll plaza I have faced waiting more than 3 min … I have not stopped at scanner due to nhai rule.. if the waiting time exceeds 10 sec we have not to pay the toll . They have entered my car number and debited the money from my fast tag after 15 min

National Highways Authority of India [NHAI] Complaints & Reviews

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National Highways Authority of India [NHAI] reviews & complaints page 17

I'm complaining about the behaviour of the person who is sitting on the toll

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Refund for overcharged amounts at the Toll Plazas

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I'll behaviour at toll plaza

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Toll paid after delay

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Incorrect toll debited

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Long queue in FasTag lane.

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Regarding Amount deducted from Fastag.

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2 times debited from my fastag

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Inappropriate Behaviour by the Staff

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Deduct 2 time amt

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NH -919 Palwal Sohna road - DHATIR Village

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Toll plaza

Falsely charged with penalty and also deducted from fastag

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Double charged with penalty

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Unauthorised toll deduction

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Exemption of Toll Tax for Defense Personal post Implementation of Fastag

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High Toll Fees of Rs 590 for 120 kms trip from Rajiv Chowk, Gurgaon to Palwal and back (Total 120 kms)

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Harassment at mahasamudram toll plaza. TID NO. 62512478

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NHAI Toll Plaza at DARODA charged additional toll charges

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Toll plaza waiting time

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