National Highways Authority of India [NHAI] Complaints & Reviews

I have travelled on 02/04/2023 from Chitradurga to Dharwad then toll charges double deducted in Hebbalu and chalageri toll plazas for both way
Vehicle no KA01MP9488
Kindly check and reverse the same

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Address: Badbar near Sangrur

Badbar toll plaza near Sangrur over time I wait 2 minutes and rule of NHAI 10 seconds over not collecting money but he collect money in my account in fastag

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I had been travelling from Jaipur to Delhi via New Delhi-Mumbai Highway on[protected]. At Hilalpur toll plaza they had charged Rs 415/- as toll from Dausa to Ballabhgarh.
Amount is too much and on[protected] during my Delhi to Jaipur journey it was 35 + 325 only.

Please refund the excess amount.

Car no- UP14BW5004
Trip no.- [protected]
Time and Date- 14/04/2023 18:32
Toll- Hilalpur

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Address: SURAJBARI TOLL PLAZA

Hi NHAI,

I was double charged 180 rs at Surajbari toll plaza (NH8A) stating that my vehicle GJ36AC0059 linked with mobile [protected] having low Fastag balance but the Truth is I had very sufficient amount balance was available. The scam didn't just stop at collecting 180 rs in person but also original 90 rs toll deducted from my fastag balance.
I Request you to refund 180 rs immediately to my vehicle GJ36AC0059 with linked mobile number [protected].
Attaching proofs screenshots for your reference.
Incident date:- 30th April 2023 at 3:35 PM

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K

Kishan Kalariya

May 29, 2023

when my complaint will be resolved? please refund my money ASAP.

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In the month of April I used eastern peripheral 2 times from Duhai to Palwal and Palwal to Duhai. Please note that road conditions are so worst which cannot be described in words. Complete stretch is bumby, roads are broken in between, Cannot run vehicle more than 50 kmph. while coming back from palwal to ghaziabad, entire stretch is worst. dont know what you people are waiting for and why you are charging such a hefty amount of toll charges even when road conditions are not good.

request you to please see to it on urgent basis.

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At Mandi Toll Plaza(Bharuch, Gujarat) being waited for more than 10 secs in 100 mts range but when asked for free toll as per guidelines of NHAI Toll Plaza Rule, the toll manager did not validated free toll and communicated through obstruct language and tried to misguide the citizen !
Are rules made just to be displayed or are they being really implemented !
Hope concerned authority takes a view on such incidents.

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Kundli-manesar-palwal expressway in Haryana was inaugurated in 2018 but road condition is very poor. There are uneven roads, so we can drive at 80km/hr Max (120km/hr is allowed).

Could you please repair the roads

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I m at shahjahanpur toll plaza yesterday and i was waiting in queue more than 10 seconds after entering in the 100 meters of line and your staff charged me the toll money
Order id [protected]
Paid at 9:00pm, 28 april 2023

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Kaniminike Toll Plaza, Bangalore to Nidagatta section, date 29.04.2023, 6.47am, Receipt no.[protected].

1. The scanner was not working and for no fault of mine, I was charged double for paying cash.

2. Booth operator did not give me a receipt initially. Then he tried to give me the receipt of some other car, saying that receipt is printed after the next car passes through the gate.

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I passed toll at 5.30 pm on 28 April 2033.
I v fast track with enough balence in wallet
The machine of fast track is not working properly.
The toll plaza person charged 480 Rs and did not give recept
Neither he returned change

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Address: 5/4,Muktai Prestige, Raikar Nagar,Dhayari,Pune.

I m amar vikas kardile.
Staying in Pune.
Yesterday I was traveled from Pune SHIRWAL.MH14DN0300.

TOLL PLAZA-KHED-SHIVAPUR

The toll person take Double toll from Fast Tag.
One side they Charge-115₹
Return also charges-115₹
It's wrong way take a Payment.
Return charges is less than one way...

And the person Behavior was very rude and Arrogant Language.

It's was very BAD EXPERIENCE.
PLEASE TAKE A ACTION.

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Address: Ludabai, Bharatpur, 321303, Opp Bada Hanuman Mandir, Agra-Jaipur highway

Hi,

Few NHAI clean up members visited and dug up the entry point to the street for cleaning. It’s been 4 days and they have not complete the work and left the big portion of hole open. This is causing lot of inconvenience to locals and also very risk for those travelling in night.

They come to work for just 30-40 mins daily and leave. Yesterday they did not even visited.

Can some one look at this and arrange to fix the entry point urgently.

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Address: Ludawai, Bharatpur, Opp Bada Hanuman Mandir, Agra-Jaipur highway, 321303, Bharatpur, Rajasthan

Hi,

Few NHAI clean up members visited and dug up the entry point to the street for cleaning. It’s been 4 days and they have not complete the work and left the big portion oh hole open. This is causing lot of inconvenience to locals and also very risk for those travelling in night.

They come work for 30-40 mins and just leave.

Can some one look at this and arrange to fix the entry point.

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Address: Joya

A person on the Toll gate of Joya is misbehaving with us. Our fastag balance was low. He can say this to us politely that our bal is low but he was misbehaving like we are dogs.

Apr 27, 2023

Complaint marked as Resolved

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Hi, I travelled from Delhi to Vrindavan via Gurgaon using my vehicle # DL9CAZ4431 on 23rd April 2023 using the newly constructed highways. I was amazed to encounter too may toll plazas with very high toll charges for distances as close as 5 kms. Here is the sequence:
1. Rs 145/- deducted at Ghamroj Sohna Road Toll Plaza at 10:43.
2. Rs 95/- deducted at Khalipur Fee Plaza at 11:06.
3. Rs 265/- deducted at Palwal at 11:18.
4. Rs 90/- deducted at Karman Toll Plaza at 12:16.

I think I was wrongly charged and need refund for overcharged amount. I have compiled the various messages received at a single place and attached here for your kind reference.

Can you pls help escalate and resolve?

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Address: Agra

Respected sir,
I just need to know whether a serving defence force personnel is exempted from toll charges or not?? As it feels very bad that after serving in high glaciers and in tolerable conditions when a Soldier comes on leave and is mis behaved at tolls it looks very annoying.
I was done the same at agra Lucknow expressway at agra exit.
Regards
Mohit Singh

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I had to pay toll even after delay of 7-8minutes. Paid Rs.10.0 toll for MZBGC811LNN003408 at Hoskote Toll Plaza. TxnId: 0010022304252034032810.

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I am writing to bring to your attention an issue that I faced while using the Mumbai-Pune Expressway on 9th April 2023. I was charged toll for my vehicle MH12UJj7309 despite not traveling on the said date. I have attached a copy of my toll receipt for your reference. As you can see, the receipt shows that the toll was paid for my vehicle, but I did not use the expressway on that day. I kindly request that you refund the toll charges to me. . I have been a regular user of the Mumbai-Pune Expressway, and I value the convenience it provides. However, the incorrect toll charges and the lack of proper response from your customer care center have caused me inconvenience and frustration.

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Surajbari Toll plaza on NH27 is very poor in managing the traffic, They are not separating Non FasTag vehicles so people having FasTag on their car have to suffer a lot in long queue.

Please address this complaint.

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माझी गाडी हिवरगाव पावसा टोल प्लाझा येतून गेलीच नाही आज दिनांक 24/04/2023 सकाळ पासून माझी गाडी माझ्या घरा समोर उभा आहे तरीही माझा टोल कपात झाली ती का झाली किंवा कशामुळे झाली याची मला सर्व माहिती पाहिजे.
Model: Mahindra XUV
Vechicle No: MH 12 MF 7708
Amount Deducted: 105
Date: 24/4/2023
Time: 09:45:54
Mobile:[protected]

National Highways Authority of India [NHAI] Complaints & Reviews

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National Highways Authority of India [NHAI] reviews & complaints page 17

Double Toll Charges Deducted for Fastag

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Over time collect money

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Over charges at Hilalpur toll plaza

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Double collection of toll at Surajbari toll plaza

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Bad Roads Palwal to Duhai

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Not obligatory to the rule of 10sec at toll plaza of NHAI

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Bad condition of KMP expressway

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They charged me toll when I was waiting more than 10 seconds

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Toll gate- excess deduction and poor service

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Khalapur toll plaza. Did not get recept. Fast tag do not work despite of balance

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Take double toll

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Entry point to street damaged

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Entry point to street has been damaged

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I'm complaining about the behaviour of the person who is sitting on the toll

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Refund for overcharged amounts at the Toll Plazas

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I'll behaviour at toll plaza

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Toll paid after delay

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Incorrect toll debited

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Long queue in FasTag lane.

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Regarding Amount deducted from Fastag.

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