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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Feb 16, 2026
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National Highways Authority of India [NHAI] reviews & complaints page 17

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R
[email protected]
May 5, 2023
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Address: Sardewadi, Indapur

Dear NAHI,
I was traveled yesterday by car MH12NB0329 approx 5pm. Fastag was not reading machine any tag problem even balance was in fastag. I was requested to cut money on basis of Car Name plate number but the staff's supervisor was very arrogance used language and was saying to take car back even the they can do fastag cutting on basis of car number. My little child was in car was traveled back from hospital to home. They was saying take car back and take fastag so can release car.
So my complaint is that if I was saying as you can take toll charges by car no also then why you was not ready to pass car and my little child was not feeling good Just we came from hospital after saying this was not ready they hold us Around 10 mins in toll collection window. Why ???

Regards,
Rajendra Pawar
Mob. [protected]
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    Manoj krishna gupta
    May 5, 2023
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    Address: Bhiwandi

    At bhiwandi vasai road malody toll plaza has closed by government some local people are open that toll and taken money from all vehicle please solve this problem as soon as possible
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      Ayamu Ponmala AB Plus
      May 5, 2023
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      Address: Ayamu. Ponmala Post, Malappuram Dt

      Today while traveling with my family, I was charged 90 rupees for the first time and 45 rupees for the return from the fast tag of my car, number KL10B 2663 at Paliekara toll plaza.As far as I know, Paliekara toll plaza charges Rs.70 per car and Rs.105 for return journey. So 20 rupees more was taken from me. Therefore, it is requested to clarify this matter or take necessary action to get back the overcharged amount.
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        G
        GauravKalamkar
        May 4, 2023
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        Date of Incident - 04-Apr-2023
        Time Of incident - 12:30 PM
        Place of Incident - Pithadia Toll Plaza - Junagadh, Gujarat
        Vehicle Number - GJ03MB0357

        Complaint -
        1) Automated barrier gates on Toll Plaza are unavailable
        2) System Not Working
        3) Big Lines on Toll Booths
        4) Toll Employees Use Excessive force if questioned of wrongdoing
        5) General Toll Rules not displayed publicly
        6) No Public Facilities available on the toll plaza
        7) Waiting time of More than 10 Mins on Toll Plaza

        I am a regular traveler on this route. I am Facing the above issues on Pithadia Toll Plaza for the last 4 Months. I've been harassed, ignored, and attacked by Toll Booth employees for asking them questions about waiting time to pass through the Toll.
        The system on this toll plaza is very poor. I passed Toll Plaza @ 12.30 PM and my Toll Deduction message I received @ 6.46 PM.
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          M
          Manjunath NH
          May 4, 2023
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          I have travelled on 02/04/2023 from Chitradurga to Dharwad then toll charges double deducted in Hebbalu and chalageri toll plazas for both way
          Vehicle no KA01MP9488
          Kindly check and reverse the same
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            I
            Inder@01
            from Raikot, Punjab
            May 3, 2023
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            Address: Badbar near Sangrur

            Badbar toll plaza near Sangrur over time I wait 2 minutes and rule of NHAI 10 seconds over not collecting money but he collect money in my account in fastag
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              A
              Antariksh Katara
              May 3, 2023
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              I had been travelling from Jaipur to Delhi via New Delhi-Mumbai Highway on[protected]. At Hilalpur toll plaza they had charged Rs 415/- as toll from Dausa to Ballabhgarh.
              Amount is too much and on[protected] during my Delhi to Jaipur journey it was 35 + 325 only.

              Please refund the excess amount.

              Car no- UP14BW5004
              Trip no.- [protected]
              Time and Date- 14/04/2023 18:32
              Toll- Hilalpur
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                K
                Kishan Kalariya
                May 1, 2023
                May 29, 2023
                This thread was updated on May 29, 2023
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                Address: SURAJBARI TOLL PLAZA

                Hi NHAI,

                I was double charged 180 rs at Surajbari toll plaza (NH8A) stating that my vehicle GJ36AC0059 linked with mobile [protected] having low Fastag balance but the Truth is I had very sufficient amount balance was available. The scam didn't just stop at collecting 180 rs in person but also original 90 rs toll deducted from my fastag balance.
                I Request you to refund 180 rs immediately to my vehicle GJ36AC0059 with linked mobile number [protected].
                Attaching proofs screenshots for your reference.
                Incident date:- 30th April 2023 at 3:35 PM
                View replies
                when my complaint will be resolved? please refund my money ASAP.
                Reply
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                  K
                  KAPTAN KISHORE
                  May 1, 2023
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                  In the month of April I used eastern peripheral 2 times from Duhai to Palwal and Palwal to Duhai. Please note that road conditions are so worst which cannot be described in words. Complete stretch is bumby, roads are broken in between, Cannot run vehicle more than 50 kmph. while coming back from palwal to ghaziabad, entire stretch is worst. dont know what you people are waiting for and why you are charging such a hefty amount of toll charges even when road conditions are not good.

                  request you to please see to it on urgent basis.
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                    Prachi Vasava
                    Apr 30, 2023
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                    At Mandi Toll Plaza(Bharuch, Gujarat) being waited for more than 10 secs in 100 mts range but when asked for free toll as per guidelines of NHAI Toll Plaza Rule, the toll manager did not validated free toll and communicated through obstruct language and tried to misguide the citizen !
                    Are rules made just to be displayed or are they being really implemented !
                    Hope concerned authority takes a view on such incidents.
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                      S
                      Sharmaharshit
                      Apr 30, 2023
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                      Kundli-manesar-palwal expressway in Haryana was inaugurated in 2018 but road condition is very poor. There are uneven roads, so we can drive at 80km/hr Max (120km/hr is allowed).

                      Could you please repair the roads
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                        A
                        Aditya_9212
                        from Delhi, Delhi
                        Apr 29, 2023
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                        I m at shahjahanpur toll plaza yesterday and i was waiting in queue more than 10 seconds after entering in the 100 meters of line and your staff charged me the toll money
                        Order id [protected]
                        Paid at 9:00pm, 28 april 2023
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                          V
                          Vasundhara Sinha
                          Apr 29, 2023
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                          Kaniminike Toll Plaza, Bangalore to Nidagatta section, date 29.04.2023, 6.47am, Receipt no.[protected].

                          1. The scanner was not working and for no fault of mine, I was charged double for paying cash.

                          2. Booth operator did not give me a receipt initially. Then he tried to give me the receipt of some other car, saying that receipt is printed after the next car passes through the gate.
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                            Mehul121
                            from Mumbai, Maharashtra
                            Apr 28, 2023
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                            I passed toll at 5.30 pm on 28 April 2033.
                            I v fast track with enough balence in wallet
                            The machine of fast track is not working properly.
                            The toll plaza person charged 480 Rs and did not give recept
                            Neither he returned change
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                              A
                              Amar vikas Kardile
                              Apr 28, 2023
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                              Address: 5/4,Muktai Prestige, Raikar Nagar,Dhayari,Pune.

                              I m amar vikas kardile.
                              Staying in Pune.
                              Yesterday I was traveled from Pune SHIRWAL.MH14DN0300.

                              TOLL PLAZA-KHED-SHIVAPUR

                              The toll person take Double toll from Fast Tag.
                              One side they Charge-115₹
                              Return also charges-115₹
                              It's wrong way take a Payment.
                              Return charges is less than one way...

                              And the person Behavior was very rude and Arrogant Language.

                              It's was very BAD EXPERIENCE.
                              PLEASE TAKE A ACTION.
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                                K
                                KiranFernandes
                                from Bharatpur, Rajasthan
                                Apr 28, 2023
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                                Address: Ludabai, Bharatpur, 321303, Opp Bada Hanuman Mandir, Agra-Jaipur highway

                                Hi,

                                Few NHAI clean up members visited and dug up the entry point to the street for cleaning. It’s been 4 days and they have not complete the work and left the big portion of hole open. This is causing lot of inconvenience to locals and also very risk for those travelling in night.

                                They come to work for just 30-40 mins daily and leave. Yesterday they did not even visited.

                                Can some one look at this and arrange to fix the entry point urgently.
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                                  KiranFernandes
                                  from Bharatpur, Rajasthan
                                  Apr 28, 2023
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                                  Address: Ludawai, Bharatpur, Opp Bada Hanuman Mandir, Agra-Jaipur highway, 321303, Bharatpur, Rajasthan

                                  Hi,

                                  Few NHAI clean up members visited and dug up the entry point to the street for cleaning. It’s been 4 days and they have not complete the work and left the big portion oh hole open. This is causing lot of inconvenience to locals and also very risk for those travelling in night.

                                  They come work for 30-40 mins and just leave.

                                  Can some one look at this and arrange to fix the entry point.
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                                    S
                                    SARIB KHISAL
                                    Apr 26, 2023
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                                    Resolved

                                    Address: Joya

                                    A person on the Toll gate of Joya is misbehaving with us. Our fastag balance was low. He can say this to us politely that our bal is low but he was misbehaving like we are dogs.
                                    Apr 27, 2023
                                    Complaint marked as Resolved 
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                                      PGupta4
                                      Apr 26, 2023
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                                      Hi, I travelled from Delhi to Vrindavan via Gurgaon using my vehicle # DL9CAZ4431 on 23rd April 2023 using the newly constructed highways. I was amazed to encounter too may toll plazas with very high toll charges for distances as close as 5 kms. Here is the sequence:
                                      1. Rs 145/- deducted at Ghamroj Sohna Road Toll Plaza at 10:43.
                                      2. Rs 95/- deducted at Khalipur Fee Plaza at 11:06.
                                      3. Rs 265/- deducted at Palwal at 11:18.
                                      4. Rs 90/- deducted at Karman Toll Plaza at 12:16.

                                      I think I was wrongly charged and need refund for overcharged amount. I have compiled the various messages received at a single place and attached here for your kind reference.

                                      Can you pls help escalate and resolve?
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                                        M
                                        [email protected]
                                        Apr 26, 2023
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                                        Address: Agra

                                        Respected sir,
                                        I just need to know whether a serving defence force personnel is exempted from toll charges or not?? As it feels very bad that after serving in high glaciers and in tolerable conditions when a Soldier comes on leave and is mis behaved at tolls it looks very annoying.
                                        I was done the same at agra Lucknow expressway at agra exit.
                                        Regards
                                        Mohit Singh
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