Claimed

National Highways Authority of India [NHAI] Complaints & Reviews

1
Updated: Feb 16, 2026
Complaints 8471
Resolved
214
Unresolved
8257
Contacts

File a complaint to National Highways Authority of India [NHAI]

Having problems with National Highways Authority of India [NHAI]?

File a complaint and get it resolved by National Highways Authority of India [NHAI] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

National Highways Authority of India [NHAI] reviews & complaints page 20

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
Moulidaren
Apr 8, 2023
Report
Copy

There are toll gates, especially on the state highways which force you to make payments by cash. What these people do is, they keep the fasttag lane open, so you naturally go to that lane(my car is fasttag enabled and has enough balance).
After going there, they say that it's low balance and when I say I have enough balance, they reply back telling that it will take 20min to reflect. So, you can pay by cash. And now, if I choose to pay by cash, they claim 2x money by cash. For example, the toll was 35, now that i pay by cash in fasttag lane, now I am paying 70.
Note here: I already had a fasttag that was active and that had enough balance (200+).
This is a new technique by which these people loot and cheat us.
NHAI thinks that they have a clean system.

This issue is with Vallam toll plaza on NH 234 at 80/600km.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    Anutoshhhh
    from Deoband, Uttar Pradesh
    Apr 8, 2023
    Report
    Copy

    Single journey charges has been deducted inspite of saying that we have to return journey but when we are returning they have to ask again for single journey charges
    Helpful
    1 other people found this review helpful
    1 found this helpful
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      D
      Dilip Raisingh
      Apr 8, 2023
      Report
      Copy

      Address: 3 j. K nagar society parvat patia surat

      Last couple of month i m travelling by car from surat to mumbai and mumbai to surat so many time. I saw there is heavy loaded trucks are always run on first lane of the road after so many time buzzing horn or upper dipper they even give pass. So all cars traveller have to change lane from 1st lane to 3 rd lane and this is bigeest reason for accident
      So these is main reason for an accident and people lost life. First line is reserves for cars so why should trucks run on it. Pls solve this problem as soon as possible.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Sandip pipaliya
        Apr 7, 2023
        Report
        Copy

        Address: At - shapar veraval chokdi, taluko - kotda sangani, dis - Rajkot, state - Gujarat.

        Hello sir or madam
        I have a shop name as JAY SARDAR OIL AND TRACTOR SPARES at shapar chokdi.
        I have a GST as 24AASFJ5512A1ZO.
        .
        At this place my near by shop name as MARUTI TRAVELS having many buses...and they park infront of my shop on national highway

        Many people's struggle bcz of this unauthorised parked bus.

        Ambulance, transport trucks, school vehicle, old age persons, all are suffering from this MARUTI TRAVELS buses at road.

        So I request to you take a strong action against them.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          Advocatepuneetjoshi
          from Amritsar, Punjab
          Apr 7, 2023
          Sep 20, 2025
          This thread was updated on Sep 20, 2025
          Report
          Copy

          We are Traveling on The eastern peripheral Expressway for the first time and the Experience was worst. Even the National Highways have Better roads.
          There are Patches on road which are making the road bumpy. The car bounces dangerously and even gets unbalanced.
          There are number of Deep pits on the expressway due to which even sometimes the engine of the car hits the road badly.
          We can't even reach the Speed of 100km/h due to the bad Condition of roads.
          All these problems makes the Expressway a Accident prone Road.
          The images are attached below
          Yess, , facing lot of dangerous patches that creat accident situation.. facing from long time. One year or above .. worst highway service in this road .. who responsible for it .. send him to jail for this Negligence
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            Advocatepuneetjoshi
            from Amritsar, Punjab
            Apr 7, 2023
            Apr 7, 2023
            This thread was updated on Apr 7, 2023
            Report
            Copy

            We are Traveling on The eastern peripheral Expressway for the first time and the Experience was worst. Even the National Highways have Better roads.
            There are Patches on road which are making the road bumpy. The car bounces dangerously and even gets unbalanced.
            There are number of Deep pits on the expressway due to which even sometimes the engine of the car hits the road badly.
            We can't even reach the Speed of 100km/h due to the bad Condition of roads.
            All these problems makes the Expressway a Accident prone Road.
            The condition of Eastern peripheral Expressway
            Helpful
            1 other people found this review helpful
            1 found this helpful
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              Y
              Yugesh Eathalapaka
              Apr 7, 2023
              Report
              Copy

              Address: Agnampudi

              I have been travelling and through the same toll plaza daily.But the issue is that every time I have to wait at the toll every day for an span 5-10 mins when ever I travel through the toll.Where in I have the cross the toll daily which is actually situated right in between residential areas which I daily commute for many people.Where I have questioned the toll Plaza manager Jaswanti Tiwari.He has been saying that if you have to wait you have wait however time we don't but you have to wait.
              Toll Plaza code :352028
              Toll Plaza Name : Agnampadi Toll Plaza.
              Register Complaint No: 7917062
              They way he went through the things was too rude and he says that there is no rule such as the 100 meter wait and 10 seconds rule at toll plaza.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Shaurya Saharan
                Apr 7, 2023
                Report
                Copy

                Address: Rajgarh - Taranagar 2 way toll plaza

                They are not accepting fast tag and the toll officials replied that toll tax has to be paid in rupees. No free entry exit will be allowed. We pressurized them that if they can provide any document for it. They weren't able to provide anything.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  V
                  Report
                  Copy

                  Address: Nawabganj toll plaza lucknow

                  UP78DT2183
                  Sir mai aj lucknow gya aur toll 90rs Jane ka bhi cut huo aur ane ka bhi aisi problem Kai baar pehle bhi huyi h nawabganj toll plaza toll fraud kr rahi hai 6-4-2023 ka Details dekh sakti h mai screen shot share kr rha hu
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    P
                    Report
                    Copy

                    My car nmber is pb 85 9990 and i had fastag for car nmber the person didnt cut the reciept with car nmber and took double cash for cash reciept
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      P
                      Report
                      Copy

                      Address: H no 134 bazar no 1

                      Workers at toll plaza of talwandi did not behaved properly and we asked them to cut reciept with car number they refused to cut the reciept via car nmber from fastag they took cash double payment for the reciept even we had fastag authorisation ..
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        amiy09
                        from Faridabad, Haryana
                        Apr 5, 2023
                        Report
                        Copy

                        Address: Faridabad

                        I have monthly pass for car no HR29AZ0306, Even after recharge of monthly pass, I get deduction from vastav account. Please refund my money illegally deducted on 5th April 2023 and 3rd April 2023.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          Y
                          yesweare
                          Apr 5, 2023
                          Report
                          Copy

                          I am a native of Vizag and even I was confused recently when heading from Yelamanchilli to Kurmanapalem via NH16. At Anakapalle flyover there are no clear directional indications. I went to Sabbaravam route if missed the wrong flyover direction at Anakapalle there is no u-turn till the Toll gate.

                          Heard many such complaints from many of my friends and relations. Request you to please look into this and get this addressed as this would be very very helpful to all.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            M
                            manish gautam meerut
                            from Agra, Uttar Pradesh
                            Apr 5, 2023
                            Report
                            Copy

                            Dear team
                            there is a malpractice going on meerut delhi expressway for deduction of toll amount. I travelled from meerut to greater noida on 2/4/23. I entered from kashi toll plaza at took exitfrom dundahera plaza and return within 4 hrs from dundhare to meerut. The toll debited from my fasttag was 85 + 85 whereasit should be 85+ 40.
                            I am writing this because it has had happens may times. Please look into this matter and help us.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              T
                              TollPlazaNHAI
                              from Chandigarh, Chandigarh
                              Apr 5, 2023
                              Report
                              Copy

                              I am an Army officer, frequently travel from Chandigarh to Delhi & back.
                              Over the last 2 years, conduct of staff at the toll plaza, Panipat is rude & improper.
                              Specifically regarding proof of identity.
                              No problems at any other Toll on the route, but everyt time at Panipat.
                              Request educate them to be polite.
                              The management is requested to intervene
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                U
                                Ud@123
                                Apr 4, 2023
                                Report
                                Copy

                                Address: 53 new officers colony

                                Sir I am travelling from two days from Punjab to vrindavan, my car number is
                                Pb13ad0078
                                U can check my travel history
                                At jakhauli toll plaza ' they charged me double via cash, even manager didn't responded to my requests, if I have fastag on my car, why they are charging me double ??? Is this the way they are looting people ?? Proof of my visit and written proof of payment double charged, I am attaching with pls check
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  N
                                  naveen183
                                  from Pilani, Rajasthan
                                  Apr 4, 2023
                                  Report
                                  Copy

                                  Address: Thirpali toll plaza near pilani on NH 708 extension

                                  I was coming from Rajgarh to pilani on NH 709 and showed ID Card to the toll staff as per procedure but he and his superior staff denied the officer to pass through and register a complaint against the officer that he is not vacating the lane. After delaying for some time he allowed the officer which costed to the officer time and money of the govt.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    B
                                    from Dhanera, Gujarat
                                    Apr 4, 2023
                                    Report
                                    Copy

                                    Address: At-virol , ta-dhanera district -banaskantha, North Gujarat,385310

                                    Dear sir,
                                    Panthawada toll booth related(NHAI)
                                    Local village 10km Free toll
                                    But 6km lokal village toll charges
                                    And toll opereter We did not get a proper reply and we contacted the toll manager who told us that toll tax is collected as per our wish

                                    Our faithful
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      B
                                      from Dhanera, Gujarat
                                      Apr 4, 2023
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: Village -virol,ta-dhanera, district -banaskantha,

                                      Dear sir,
                                      Panthawada toll booth related(NHAI)
                                      Local village 10km Free toll
                                      But 6km lokal village toll charges
                                      And toll opereter એ અમોને યોગ્ય જવાબ ન મળ્યો અને અમોએ toll મેનેજર નો સંપર્ક કરતાં તેઓએ જણાવ્યું કે તે અમારી મરજી મુજબ ટોલ ટેક્ષ વસુલ કરવા માં આવે છે ઉપરોક્ત વિષય ના અનુસંધાને અમોને વાકેફ કરવા માં આવે તેવી અમો આશા અને અપેક્ષાઓ રાખીએ છીએ,
                                      આપણો વિશ્વાસુ.
                                      Apr 4, 2023
                                      Complaint marked as Resolved 
                                      Dear sir, Panthawada toll booth related(NHAI) Local village 10km Free toll But 6km lokal village toll charges And toll opereter એ અમોને યોગ્ય જવાબ ન મળ્યો અને અમોએ toll મેનેજર નો સંપર્ક કરતાં તેઓએ જણાવ્યું કે તે અમારી મરજી મુજબ ટોલ ટેક્ષ વસુલ કરવા માં આવે છે ઉપરોક્ત વિષય ના અનુસંધાને અમોને વાકેફ કરવા માં આવે તેવી અમો આશા અને અપેક્ષાઓ રાખીએ છીએ, આપણો વિશ્વાસુ.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        D
                                        drarpan83
                                        Apr 4, 2023
                                        Report
                                        Copy

                                        My FASTAG ( having account with airtel bank) has been deducted by INR 70 on 1st april 2023 on Varwade toll plaza on solapur dhule national highway, where i never been as it is around 835 kms from my place and i was at my place only on the same day. The details are in the snapshot attached herewith. Kindly make an arrangement for refund, and please make sure it is not a kind of scam using phone number details.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit