National Highways Authority of India [NHAI] Complaints & Reviews

Dear sir,
Panthawada toll booth related(NHAI)
Local village 10km Free toll
But 6km lokal village toll charges
And toll opereter We did not get a proper reply and we contacted the toll manager who told us that toll tax is collected as per our wish

Our faithful

Dear sir,
Panthawada toll booth related(NHAI)
Local village 10km Free toll
But 6km lokal village toll charges
And toll opereter એ અમોને યોગ્ય જવાબ ન મળ્યો અને અમોએ toll મેનેજર નો સંપર્ક કરતાં તેઓએ જણાવ્યું કે તે અમારી મરજી મુજબ ટોલ ટેક્ષ વસુલ કરવા માં આવે છે ઉપરોક્ત વિષય ના અનુસંધાને અમોને વાકેફ કરવા માં આવે તેવી અમો આશા અને અપેક્ષાઓ રાખીએ છીએ,
આપણો વિશ્વાસુ.

My FASTAG ( having account with airtel bank) has been deducted by INR 70 on 1st april 2023 on Varwade toll plaza on solapur dhule national highway, where i never been as it is around 835 kms from my place and i was at my place only on the same day. The details are in the snapshot attached herewith. Kindly make an arrangement for refund, and please make sure it is not a kind of scam using phone number details.

Hello Sir, '
I have been charged incorrect amount on Airtel fast tag, kindly find the details below:

Entry Point: Jakhauli Toll Plaza
Exit Point: Malvika Toll Plaza
Vehicle Number: Dl 3C BZ 7049
Incorrect Amount Charged: INR 230
Correct Amount: INR 35
Date of journey and time - 20 Jan 2023. At 09:38 am

Could you please have a look into this as I have on this toll plaza that they are charging incorrect amount on frequent basis. Also there is no provision to display the deducted amount neither on Jakhauli nor at Malvika Toll plaza….. although it seems that the display is installed but they have been turn off the power to do the scam.

Requested you take prompt action.

Regards
Har Prakash Ujalayan
[protected]

Dear Sir,

This is to inform you that Payment of Rs.165/- had been deducted twice at BANN TOLL PLAZA on Jammu-Udhampur National Highway on 1st April 2023 firstly while going from Jammu to Udhampur at 11:57:45 AM and secondly at on 1st April 2023 at 05:17:03 PM while returning from Udhampur to Jammu in our Car bearing Regn No JK02BK-0866

You are requested to kindly refund back an amount of Rs.165/- deducted second time at BANN TOLL PLAZA .

SCREEN SHOT OF THE SMS RECEIVED AT REGISTERED MOBILE NUMBER[protected] AND FASTAG NUMBER HAS BEEN UPLOADED FOR YOUR READY REFERENCE.

Also you are requested to kindly improve the call centre/helpline services as there was unprofessional behaviour was shown by call centre Team when we called to lodge our complaint related to above. Ticket Number 7872630 issued and closed without any resolution by call centre team...We were made to hold the calls for longer duration...

Message 1 recieved at 9.46 pm 01 Apr 23
Rs.100 paid at Mahuvan Toll Plaza for HR26CK3798 on[protected]:15:43 with ICICI Bank FASTag. Bal Rs.405. Call [protected] for dispute

Message 2 recieved at 3.16 pm 02 Apr 23
Rs.100 paid at MahuvanTollPlaza for HR26CK3798 on[protected]:45:43 with ICICI Bank FASTag. Bal Rs.305. Call [protected] for dispute

I never visited Mahuvan Toll Plaza in my life. Two deductions at same plaza in less than 24 hours appears tobe a deliberate fraud.

Kindly reconcile and initiate appropriate action against Manager of MahuvanToll Plaza

Worst maintenance of road shoulders of NH 36 in Madagupatti village.Complained many times no response. collecting toll but not maintaining roads.

Sir,
I want to inform you that in Uttar Pradesh, district Fatehpur at lodhigunj charaha GT road overbridge underpass, north side service lane side channel is in open condition, due to open channel till now 05 Persons falling and get injured. I have complaint local authorities but still unattended the same.
Due to open channel near by living community Persons also facing bad smell and facing unsafe situations during passing over the channel.
Therefore please take immediate action and instruct local bodies to cover the channel as soon as possible.
Thanks

राजगढ़ ज़िला चूरू राजस्थान में राजगढ़ पिलानी रोड पर बनाये जा रहे रेलवे ओवर ब्रिज और इसको जोड़ने वाली पिलानी मोड़ से सांखू सर्किल तक बनाई जा रही रोड में प्रस्तावित जी शेड्यूल की अवहेलना की जा रही है । सड़क निर्माण में सड़क की चौड़ाई 7 मीटर दोनों तरफ 1 मीटर चौड़ाई का नाला भी बनना है, पूर्व का नाला ओर सड़क चुंकि तोड़ दी गयी है लेकिन नाला बनाये बिना ही सड़क निर्माण शुरू कर दिया गया है जिससे आसपास की कॉलोनी ओर बाजार की दुकानों के पानी का निकास नही होने से आमजन परेशान है, तकनीकी आधार पर भी नाला पहले बनने से ही रोड का लेवल सही होगा । इस सम्बन्ध में xen चूरू से बात की गई तो उनका रैवया भी सही नही था, xen महोदय निर्माण कंपनी के कार्मिक की तरह बात ज्यादा और nhai और आमजन के हित की बात कम करते हैं । कृपया उचित कार्यवाही करें । महेन्द्र दिनोंदिया, नेता प्रतिपक्ष नगरपालिका राजगढ़ ज़िला चूरू राजस्थान पिन कोड 331023

Hello sir
Here at toll plaza
They have not card swipe machine
They ask for hard case only
They have no any information about card less payment
In cash receipt not mention any details about tall pazza name and location
Not mention about NHAI details
Staff members have no manners
They use so bad language
In km section there are
Manager hiren makwana

Hi team,
Today morning i waited in toll plaza more than 5 min because of inconvenience of toll operator so I asked for free way out but still they charge me.
Kindly look into this matter

I'm staying in other place and my parents alone are travelling towards Visakhapatnam today (31 Mar 2023) and at "Gollaprolu Toll Plaza" toll collector told after scanning our fas tag that balance is low and charged toll gate price Rs.45/- and low balance penality Rs.45/- on total Rs.90/-.

I knew that there was a balance amount more than Rs.700/- in the fas tag wallet and my father is not aware of this. To my bad I couldn't...

Panihaar toll plaza while travelling from gwalior to Bhopal had a delayed action and we had to wait for more than 20 min.

Sir,
I have a Fast Tag issued by AXIS BANK and my Wallet ID is [protected]. My Vehicle No. is KL01CM2662. On 26.03.2023 the available balance in my account was Rs 325/-. When I passed through THIRUVALLAM FEE PLAZA, in the STATE OF KERALA at 11.35 AM ON 26.03.2023, they informed me that sufficient funds are NOT AVAILABLE and hence I had to pay Rs 150/- as Penalty. Accordingly I paid Rs 150/- towards Penalty. The receipt for the payment of Rs 150/- is attached herewith. Later when I checked the account statement, I found that the THIRUVALLAM FEE PLAZA had realized another Rs 40/- from my account on the same day and the reference ID is 0010032303261210244429 /[protected]. The copy of the Account statement and Copy of RC of Vehicle is also attached.
The action of having realised the penalty when sufficient funds are available, amounts to cheating of the public which is to be taken up very seriously by the authorities. Therefore I prefer a complaint to take action against this and I may be compensated for my inconvenience and loss of money.

Attachments: 1. Copy of Receipt for realizing penalty Rs150/-, 2. Copy Account Statement, 3. Copy of RC of Vehicle KL01CM2662

I am daily traveller from Hyderabd to Bidar. The service level in Kamkole toll plaza is really a big concern. Looks like, the fastag sensors provided are of poor quality and many times it doesn’t sense. If it doesn’t sense, the staff are are not helping the travellers by sensing with hand machine. This problem persists from the day one of this toll.

Please look into.

Regards
Vasanth

I was travelling to Amritsar on March 26, 2023. At Waryam Nangal toll plaza between Amritsar and Batala, the traffic queue was too long about 200 meters. When I reached at toll booth around 12pm. I told them that I will not pay toll because as per NHAI rules if the queue at toll booth is more than 100 meters, vehicle can pass without paying toll. The toll operator argued with me, I showed him the press release by the NHAI. But, all the toll plaza employees gathered and used the rough language. I told them that I will complaint about this, but they had no fear of higher authorities. I asked their senior's name and the guy Deepak represents him as supervisor. The way they talking was very rude. I had a female passenger with me that's why I paid the toll and moved on. I request you to take the strict action against the toll plaza employees.

I have travel on Thursday(23/03/2023) from Sohna Road to Greater Noida Exit via Easteren Peripheral via Ghamroj, Mumbai Expressway partial till Easterner peripheral and exit at Sirsa Greater Noida Vehicle No. HR51AK9747.

Payment was deducted Twice :
following are payment deducted :
1. Ghamroj - 115
2. Palwal - 245
3. Khalilpur-90
4. Fatehpur Rampur-105
5.Palwal - 245

Please reverse additional charges to my fastag account.

Dear Sir,
Through this mail I would like to drive your attention towards need of divided between NH8, near Motorway Food, Bharuch . As you could find out, there is a Zebra-crossing at vadadla and later it comes after 3KM near gurudwara, Luwara.
But due to increase in development of residential area, hotels, schools, restaurants, and many more there is a need of having a zebra-crossing for easy commuting and safe reach between Vadadla and Luwara.
Now a days to avoid long route of 3KM people use to opt for wrong side which is life risking. And had also recorded many incidents and accidents at this place.
Also when we suffer heavy traffic, if becomes impossible to go for job school, college, as no space to move ahead or backside to find a way. so zebra-crossing will also lead to go from other side. and not miss our daily routine work.
Kindly pay your attention and do something in this regard. As this is very small but affective matter.

I with my family members was crossing indore dewas toll on 24 march 2023 at 5:20 pm despite showing local pass he argued with us, use abusive language, threatened to beat us.
Please take appropriate action against toll manager and staff to prevent me taking this issue to police station and further higher authority.

I am from Faridabad, Haryana. Whenever I need to travel to Delhi, I go through Faridaba-Delhi highway where we are supposed to cross Badarpur Toll plaza. I have fastag installed on my car with sufficient balance. But, everytime any person on toll duty says that you don't have balance. We everytime have to show them Paytam fastag balance to cross through and have to wait for more than 30-40 seconds. If this happens everytime then what is the use of doing everything automated with such process and glitch in systems. This is public harassment as they are looting people stating low balance everytime and asking for Double amount.