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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Oct 22, 2025
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National Highways Authority of India [NHAI] reviews & complaints page 19

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K
Karthik Vishwanath
Apr 9, 2023
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Address: Sakapur Toll Jedchela Telangana

# I'm travelling from Bangalore to Hyderabad in a Towed Vehicle AP09Y6230 as my vehicle got accident
I crossed 7-8 Tolls Non of them Charged me for Accident Vehicle.
However Toll Sakapur Has charged me that there is a rule as per act 1988 was mentioned by employee at Toll

Can I knew what's the Rule
Also If Sakapur charged me wrongly I'd like to raise a Ticket against
If not Raise a Service Related issue for the rest who didn't charged me
I'm traveling from Bangalore to hyderabad 8th Midnight to 9th April 2023
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    Rupa Hiremath
    Apr 9, 2023
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    Address: Pune

    Hi how come the GVRMP wagdhari tollway is having no fast rag facility .
    If its fact that this legal toll plaza then kindly let me know why no fast tag facility .if its not which means its illegal money collection from all many people .

    I have attache my payment receipt which i have to pay in cash
    +1 photos
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      C
      Chethantr1
      Apr 9, 2023
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      Between Haveri and Hubli there is an under construction flyover, there is no proper board or barricades or directions at all pathetic road. We have risk our life even after paying hefty fines. As a result of which it’s a 3 lane highway and 2 lanes are blocked and it is not visible in the night till we come very closer to it. I met with an accident even after applying the break. Kindly do something which could prevent this type of accidents
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        M
        Moulidaren
        Apr 8, 2023
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        There are toll gates, especially on the state highways which force you to make payments by cash. What these people do is, they keep the fasttag lane open, so you naturally go to that lane(my car is fasttag enabled and has enough balance).
        After going there, they say that it's low balance and when I say I have enough balance, they reply back telling that it will take 20min to reflect. So, you can pay by cash. And now, if I choose to pay by cash, they claim 2x money by cash. For example, the toll was 35, now that i pay by cash in fasttag lane, now I am paying 70.
        Note here: I already had a fasttag that was active and that had enough balance (200+).
        This is a new technique by which these people loot and cheat us.
        NHAI thinks that they have a clean system.

        This issue is with Vallam toll plaza on NH 234 at 80/600km.
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          A
          Anutoshhhh
          from Deoband, Uttar Pradesh
          Apr 8, 2023
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          Single journey charges has been deducted inspite of saying that we have to return journey but when we are returning they have to ask again for single journey charges
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            D
            Dilip Raisingh
            Apr 8, 2023
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            Address: 3 j. K nagar society parvat patia surat

            Last couple of month i m travelling by car from surat to mumbai and mumbai to surat so many time. I saw there is heavy loaded trucks are always run on first lane of the road after so many time buzzing horn or upper dipper they even give pass. So all cars traveller have to change lane from 1st lane to 3 rd lane and this is bigeest reason for accident
            So these is main reason for an accident and people lost life. First line is reserves for cars so why should trucks run on it. Pls solve this problem as soon as possible.
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              S
              Sandip pipaliya
              Apr 7, 2023
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              Address: At - shapar veraval chokdi, taluko - kotda sangani, dis - Rajkot, state - Gujarat.

              Hello sir or madam
              I have a shop name as JAY SARDAR OIL AND TRACTOR SPARES at shapar chokdi.
              I have a GST as 24AASFJ5512A1ZO.
              .
              At this place my near by shop name as MARUTI TRAVELS having many buses...and they park infront of my shop on national highway

              Many people's struggle bcz of this unauthorised parked bus.

              Ambulance, transport trucks, school vehicle, old age persons, all are suffering from this MARUTI TRAVELS buses at road.

              So I request to you take a strong action against them.
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                A
                Advocatepuneetjoshi
                from Amritsar, Punjab
                Apr 7, 2023
                Sep 20, 2025
                This thread was updated on Sep 20, 2025
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                We are Traveling on The eastern peripheral Expressway for the first time and the Experience was worst. Even the National Highways have Better roads.
                There are Patches on road which are making the road bumpy. The car bounces dangerously and even gets unbalanced.
                There are number of Deep pits on the expressway due to which even sometimes the engine of the car hits the road badly.
                We can't even reach the Speed of 100km/h due to the bad Condition of roads.
                All these problems makes the Expressway a Accident prone Road.
                The images are attached below
                +4 photos
                Yess, , facing lot of dangerous patches that creat accident situation.. facing from long time. One year or above .. worst highway service in this road .. who responsible for it .. send him to jail for this Negligence
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                  Advocatepuneetjoshi
                  from Amritsar, Punjab
                  Apr 7, 2023
                  Apr 7, 2023
                  This thread was updated on Apr 7, 2023
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                  We are Traveling on The eastern peripheral Expressway for the first time and the Experience was worst. Even the National Highways have Better roads.
                  There are Patches on road which are making the road bumpy. The car bounces dangerously and even gets unbalanced.
                  There are number of Deep pits on the expressway due to which even sometimes the engine of the car hits the road badly.
                  We can't even reach the Speed of 100km/h due to the bad Condition of roads.
                  All these problems makes the Expressway a Accident prone Road.
                  The condition of Eastern peripheral Expressway

                  Complaint against the Eastern peripheral Expressway - Comment #4097760 - Image #0
                  Complaint against the Eastern peripheral Expressway - Comment #4097760 - Image #1
                  Complaint against the Eastern peripheral Expressway - Comment #4097760 - Image #2
                  Complaint against the Eastern peripheral Expressway - Comment #4097760 - Image #3
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                    Y
                    Yugesh Eathalapaka
                    Apr 7, 2023
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                    Address: Agnampudi

                    I have been travelling and through the same toll plaza daily.But the issue is that every time I have to wait at the toll every day for an span 5-10 mins when ever I travel through the toll.Where in I have the cross the toll daily which is actually situated right in between residential areas which I daily commute for many people.Where I have questioned the toll Plaza manager Jaswanti Tiwari.He has been saying that if you have to wait you have wait however time we don't but you have to wait.
                    Toll Plaza code :352028
                    Toll Plaza Name : Agnampadi Toll Plaza.
                    Register Complaint No: 7917062
                    They way he went through the things was too rude and he says that there is no rule such as the 100 meter wait and 10 seconds rule at toll plaza.
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                      S
                      Shaurya Saharan
                      Apr 7, 2023
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                      Address: Rajgarh - Taranagar 2 way toll plaza

                      They are not accepting fast tag and the toll officials replied that toll tax has to be paid in rupees. No free entry exit will be allowed. We pressurized them that if they can provide any document for it. They weren't able to provide anything.
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                        Address: Nawabganj toll plaza lucknow

                        UP78DT2183
                        Sir mai aj lucknow gya aur toll 90rs Jane ka bhi cut huo aur ane ka bhi aisi problem Kai baar pehle bhi huyi h nawabganj toll plaza toll fraud kr rahi hai 6-4-2023 ka Details dekh sakti h mai screen shot share kr rha hu
                        +1 photos
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                          My car nmber is pb 85 9990 and i had fastag for car nmber the person didnt cut the reciept with car nmber and took double cash for cash reciept
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                            Address: H no 134 bazar no 1

                            Workers at toll plaza of talwandi did not behaved properly and we asked them to cut reciept with car number they refused to cut the reciept via car nmber from fastag they took cash double payment for the reciept even we had fastag authorisation ..
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                              A
                              amiy09
                              from Faridabad, Haryana
                              Apr 5, 2023
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                              Address: Faridabad

                              I have monthly pass for car no HR29AZ0306, Even after recharge of monthly pass, I get deduction from vastav account. Please refund my money illegally deducted on 5th April 2023 and 3rd April 2023.
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                                Y
                                yesweare
                                Apr 5, 2023
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                                I am a native of Vizag and even I was confused recently when heading from Yelamanchilli to Kurmanapalem via NH16. At Anakapalle flyover there are no clear directional indications. I went to Sabbaravam route if missed the wrong flyover direction at Anakapalle there is no u-turn till the Toll gate.

                                Heard many such complaints from many of my friends and relations. Request you to please look into this and get this addressed as this would be very very helpful to all.
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                                  M
                                  manish gautam meerut
                                  from Agra, Uttar Pradesh
                                  Apr 5, 2023
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                                  Dear team
                                  there is a malpractice going on meerut delhi expressway for deduction of toll amount. I travelled from meerut to greater noida on 2/4/23. I entered from kashi toll plaza at took exitfrom dundahera plaza and return within 4 hrs from dundhare to meerut. The toll debited from my fasttag was 85 + 85 whereasit should be 85+ 40.
                                  I am writing this because it has had happens may times. Please look into this matter and help us.
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                                    T
                                    TollPlazaNHAI
                                    from Chandigarh, Chandigarh
                                    Apr 5, 2023
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                                    I am an Army officer, frequently travel from Chandigarh to Delhi & back.
                                    Over the last 2 years, conduct of staff at the toll plaza, Panipat is rude & improper.
                                    Specifically regarding proof of identity.
                                    No problems at any other Toll on the route, but everyt time at Panipat.
                                    Request educate them to be polite.
                                    The management is requested to intervene
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                                      Ud@123
                                      Apr 4, 2023
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                                      Address: 53 new officers colony

                                      Sir I am travelling from two days from Punjab to vrindavan, my car number is
                                      Pb13ad0078
                                      U can check my travel history
                                      At jakhauli toll plaza ' they charged me double via cash, even manager didn't responded to my requests, if I have fastag on my car, why they are charging me double ??? Is this the way they are looting people ?? Proof of my visit and written proof of payment double charged, I am attaching with pls check
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                                        naveen183
                                        from Pilani, Rajasthan
                                        Apr 4, 2023
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                                        Address: Thirpali toll plaza near pilani on NH 708 extension

                                        I was coming from Rajgarh to pilani on NH 709 and showed ID Card to the toll staff as per procedure but he and his superior staff denied the officer to pass through and register a complaint against the officer that he is not vacating the lane. After delaying for some time he allowed the officer which costed to the officer time and money of the govt.
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