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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Mar 30, 2026
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Highways Authority of India [NHAI] reviews & complaints page 165

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V
Vikas_Chaudhary
Jul 6, 2021
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Address: Airtel Fast Tag

Sir/Madam

My airtel fast tag registered with number [protected] had been unauthorized deducted with Rs. 130/- (Rs. One Hundred Thirty Only) at CHHAJARSI TOLL PLAZA of DL4CAX7603 on 02/07/2021 09:25:22.
Txn ID FT[protected]. (screen shot enclosed)

The same may be refunded to my account at earliest as it was not done by on my behalf.

Thanks

Vikas Chaudhary
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    M
    mukeshneer
    Jul 6, 2021
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    Address: AT NH-12 BARKHEDA TOLL PLAZA ,JAIPUR, RAJASTHAN

    Respected sir/madam
    my self mukesh meena travelling sawai madhopur to jaipur via tonk nh 12 on dated 05.07.2021 at14:39:54 with my car number- rj25ca6553 at barkheda toll plaza, jaipur rs -100 deducted from fastrack txn id : ft[protected] but same day 05.07.201 at 21:08:25 when i return back jaipur to sawai madhopur rs 55 deducted at barkheda toll plaza, jaipur .
    Sir please take necces necessary action aginst barkheda toll plaza, jaipur, rajasthan management
    mukesh meena
    mobile number:- [protected], [protected]
    email id :- [protected]@yahoo.Com
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      Lucas Mora
      Jul 6, 2021
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      Address: NH 58, Siwaya-Jamalullapur, Uttar Pradesh 250110

      Western UP toll plaza, UP - 250110 : The toll plaza collects toll even if the line is long. As per the India laws, they are not supposed to collect the tax if the line Is more than 100m., But they collect the tax no matter what, even if the line is several Kms long. Even the local police does not help in this matter.
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        @nilshanil
        Jul 5, 2021
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        Dear Sir,
        Kindly I want to inform you that NH19 in Kanpur city is broken at a bridge near panki site. Due to which all the trucks pass through city route. So kindly pay attention in this problem.
        Thanking you.
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          R
          Ravish_B
          Jul 5, 2021
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          Khed Shivapur Toll is free for MH12 Pune passing Cars.

          But every time i cross this toll there is deduction from FastTag wallet and there is no provision to refund as well for extra toll collection. I almost paid Rs. 600 till now and every time the staff is saying we can’t do anything in it.

          Please fix this issue or provide exemption for my car MH 12 PH 2027 at Khed shivapur toll plaze

          I got this below message today as well.

          HDFC Bank FastTag deducted: Rs 100 for Vehicle No: MH12PH2027 at: Khed-Shivapur Toll Plaza on:[protected]T19:18:07 Wallet: [protected]

          Thank you,
          Ravi
          [protected]
          Jul 09, 2021
          Updated by Ravish_B           What is the solution for this ? Today again i need to travel and unnecessary I don’t want debit at khed Shivapur toll plaza. This complaint is not only for me . It is for many people travelling from pune towards satara .

          Please provide solution as soon as possible
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            N
            Nimish_18
            Jul 5, 2021
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            Address: Sivaya toll plaza

            As per the government rules return trip is applicable in 24 hour but the sivaya toll plaza (delhi-dehradun highway) always charges double
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              V
              Vidushiiii
              Jul 5, 2021
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              Address: Mandir hasaud

              A new toll plaza has opened in mandir hasaud region of raipur by the name lakholi toll plaza. The location of toll gate is well within the city limits. The toll charges 50 rs per side for four wheelers and now it has hiked to 55 rs per side. There is a medical college on the other end of the toll, and an engineering college. The toll is not providing local passes or monthly passes to any students and localites of raipur. It has caused great deal of expense for students and teachers, the daily conveyors. There is no other alternative route to the other side. Kindly look into the matter and provide local passes or monthly passes for the same.
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                J
                Jeysee
                Jul 5, 2021
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                Address: No 3 Lodi Khan Street

                I had a balance of Rs.889.25 in my FASTAG for vehicle no TN 09 CT 7085. Inspite of that the FASTAG was inactivated. Today while crossing the toll I had to pay a penaly of Rs.50 which was equal to the toll.

                Please let me know why the FASTAG got inactivated when there is a balance of Rs.889.25. I was able to activate it only after making a payment of Rs.500/- into the account. The recharge was vide Ref No[protected]
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                  S
                  Shivakumarsg
                  Jul 5, 2021
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                  Address: Paid Rs 20.0Chokkenahalli on 02 Jul 2021, 08:55 PM.

                  Paid Rs 20.0 toll for KA03MJ0779 at Chokkenahalli on 02 Jul 2021, 08:55 . As I have not traveled still toll fee is collected from my fast tag account
                  Jul 05, 2021
                  Updated by Shivakumarsg                   Paid Rs 20.0 toll for KA03MJ0779 at Chokkenahalli on 02 Jul 2021, 08:55 PM. TxnId: 771625463612884587909P.Updated Paytm Bal: Paytm Wallet- Rs 82

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                    B
                    bhushantalla
                    Jul 5, 2021
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                    Address: T NAGABHUSHAN REDDY, MOKSHAGUNDAM, BESTAVARI PETA, PRAKASAM-523334, AP

                    Dear Sir,
                    I am a disabled person having a Invalid carriage vehicle no. - AP39GL2052. I have applied for free Fastag, it is verified, approved and forwarded to CO/ Division by RO-Vijayawada vide ref. no.- RO-VIJ[protected] dtd.15.02.2021. But, it is pending the verification at CO/Division level. Actually, even after showing the all required documents while crossing the toll plazas some of the toll plaza staff have not been allowing me to cross toll plaza without paying the fee. So, please do the needful to issue the Exempted Fastag for my vehicle in early please.

                    Thanks and regards
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                      T
                      tamilarasand
                      Jul 5, 2021
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                      Address: F2 Yogalakshmi apartments, Danalakshmi nagar

                      Vikravandi ( Villupuram Dt, Tamio Nadu) toll plaza charged triple the time for single trip

                      Due to their network issue, they were not able to scan my fastag. So, they charged double the amount and immediately third time it was debited from my fastag. So, totally triple the amount is paid for single trip.

                      There is right reply from the toll plaza if i call them.

                      My vehicle details :
                      TN07 CQ9925

                      Chassis no :
                      K12MN4473772

                      Mobile no :
                      [protected]

                      Equitas Fastag.

                      Kindly do the needful to get it back..
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                        Amitrai82
                        Jul 5, 2021
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                        Address: Gudipada toolplaza

                        My vechicle no is ap16ts1877.my vechicle running through oddisa near khurda gudipada toolplaza my vechicle passed toolgate through fastag but the toolgate men demanding 500 rupees for local tax my driver said him any recipt for this amount then after they beat my driver very badly and broken his hand and bleeding my driver shoot all this in his phone he had video and footage.pls do the needful my driver ph no [protected]
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                          anil kumar meerut
                          Jul 4, 2021
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                          Sir, today I crossed siwaya toll plaza nh58 with my vehicle DL3CAG7639 at about 12.30 pm. My vehicle is regd at toll plaza with local address but fast tag debited by Rs95 instead of Rs20.I call at toll control room and requested to refund the extra amount. Mr Pawan assured that this was a computerized error and will be solved .He asked my vehicle number. After an hour I again called Mr Pawan and asked about the issue then he gave me another number of Mr Rahul and asked to whatsup the RC and aadhar to him. I immediately whatsup the above docs and called him and requested to solve the issue. He informed that the matter will be resolved within 1 to 2 hours. I again called him at 6.40pm but this time he replied rudely and misbehaved stating that this is ur problem and not his.
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                            verma.ankur2712
                            Jul 4, 2021
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                            Address: Bulandshahr

                            I was returning from Hapur to bulandshahr on 04.07.2021, Sunday (4:55PM)
                            At Kurana Toll Plaza i entered a Lane which already had a car, soon i was asked to change my lane because the car ahead of me was short of balance in their Fastag. in the second lane too i waited for 5 minutes then again i was asked to move to the third lane. the same incident was repeated in the third Lane. lastly I was told to move back to the first Lane again, i was also told by an NHAI agent that the vehicles with short balance are not ready to pay the penalty along with the Toll so you have to go back.

                            My question is "will the people maintaining Balance in their fastag be harrassed & told to change their lane after lane & the people who do not maintain any balance be allowed to pass by paying toll in cash without any penalty?
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                              R
                              Rsjainbora
                              Jul 4, 2021
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                              Address: Aurangabad

                              Sir
                              Dhulia ke pass songir toll plaza hamesha jam rehata hai indore jate samay muze 15 minutes
                              Line me rukana pada, same aate samay bhi aur to aur us line scanner kaam nahi kar raha tha, puccha to bole 1 ghanta lagega, aisa kaise chalega, staff to bahot hi bekar hai.
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                                C
                                cool.ksanjay
                                Jul 4, 2021
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                                Address: Nashik, Maharashtra

                                Respected sir /madam, my self Sanjay kacheshwar wagh, resides at pimpalgaon baswant in nashik district (Maharashtra).my vehicle no is MH 15, CM2798, (Indica Vista grey colour), I was not passed yesterday Hiwargaon pawasa toll plaza at 23.07 hrs with my vehicle MH 15, CM2798.But I received massage of toll cutting amount of Rs 85/- dated 3/7/21 at 23.07 hrs.So my humble request to you that, please look in this matter, and check the passed vehicle.i also provide my vehicle s photo to you .so please sort out my problem with refunding my amount Rs 85/-
                                Expecting kind co operation

                                Yours faithfully
                                Sanjay kacheshwar wagh
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                                  D
                                  Docamar
                                  Jul 4, 2021
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                                  Address: Mohania, Bihar

                                  I Was travelling through Mohania on NH19 on 3/07/21. I entered the 4th Lane (extreme right lane for travelling towards Delhi). There was a truck in front of me. That truck got blacklisted (I don't know the reason). But after that whatever I saw was SHAMEFUL. I was stuck in that lane without any fault of mine. Now rather than getting things in order and asking vehicles stuck in that lane to move back - all staff were just sitting. I started Honking then the clerk in that counter is telling -- WHAT CAN I DO, AAP GAADI SE NIKALKAR SABKO PEECHHE JAANE KO BOLIYE. On resisting that this is not my job then he is saying - AAP USKI PAISE DIJIYE LINE KHATM HO JAYEGI. SUCH A SHAMEFUL BEHAVIOUR!!!. I was stuck in that lane for roughly 20 mins. But no one cares. DO WE PAY TOLL FOR SUCH POOR SERVICE????
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                                    H
                                    Hardik Sampat
                                    Jul 4, 2021
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                                    Need to complaint about a toll IN mumbai. Please contact.
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                                      S
                                      [email protected]
                                      Jul 3, 2021
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                                      Address: Ghoti toll plaza Nashik

                                      Today I had gone to Thane Maharashtra. I have a valid fast tag MH15HX1766 When I came return from Thane to Nashik. At ghoti toll plaza they cut double charge from my fast tag. Please take action
                                      Jul 03, 2021
                                      Updated by [email protected]                                       Today I had gone to Thane Maharashtra. I have a valid fast tag MH15HX1766 When I came return from Thane to Nashik. At ghoti toll plaza they cut double charge from my fast tag. Please take action

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                                        A
                                        Alok kumar Sobi
                                        Jul 3, 2021
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                                        Sir/ Madam
                                        I want to say that there is no means for fastag in this toll plaza because there is a problem with fastag sensor. So that every day there is a problem of traffic. And if we tell to your employee then they say that this is a fault of company . You can contact company and misbehaving with costomer.
                                        So i request you please solve this problem
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