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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Feb 16, 2026
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National Highways Authority of India [NHAI] reviews & complaints page 170

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P
Phonnavan
Jun 25, 2021
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Address: Surapattu ( chennai bypassII) toll plaza

Dear sir/madam
Daily I'm crossing surapattu (chennai bypass II) Toll plaza. So many times I observed the rude behaviour of staffs .Their behaviour are very worst using unparliamentary words Never seen a single percentage of respect. Please take necessary action against the concern supervisor so that it won't happen again. In other NHAI tolls no issue.

Thank you
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    skazhar
    Jun 25, 2021
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    Address: Chilakaluripet Town

    Hello NHAI,

    This is to inform you that huge Flexies, Banners/hoardings, cutouts of political parties has been fixed in REDZONE areas on National Highway 16 crossing through Chilakaluripet Town and this is causing inconvenience to commuters using Highway. They have blocked NH service roads, NH sign boards, NH dividers and so on.

    Several accidents are taking place in the same area where these Flexies/banners/ cutouts have been fixed.

    Near Vijaya Bank center (REDZONE area) Highway road has been dug out big size pits and damaged NH Road to fix/plant the banners and this is causing severe inconvenience to public who are using Highway and service road.

    Please take immediate action on this issue as many people's life is on DANGER.

    Kindly check the attached photos and videos as proofs.

    Regards.
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      skazhar
      Jun 25, 2021
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      Address: Chilakaluripet Town

      Hello NHAI,

      This is to inform you that huge Flexies, Banners/hoardings, cutouts of political parties has been fixed in REDZONE areas on National Highway 16 crossing through Chilakaluripet Town and this is causing inconvenience to commuters using Highway. They have blocked NH service roads, NH sign boards, NH dividers and so on.

      Several accidents are taking place in the same area where these Flexies/banners/ cutouts have been fixed.

      Near Vijaya Bank center (REDZONE area) Highway road has been dug out with big size pits and damaged NH Road to fix/plant the banners and this is causing severe public inconvenience to all who are using Highway.

      Please take immediate action on this issue as many people's life is on DANGER.

      Kindly check the attached proofs (Photo and Videos).

      Regards.
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        skazhar
        Jun 25, 2021
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        Address: Chilakaluripet Town

        Hello NHAI,

        This is to inform you that huge Flexies, Banners/hoardings, cutouts of political parties has been fixed in ZEDZONE areas on National Highway 16 crossing through Chilakaluripet Town and this is causing inconvenience to commuters using Highway. They have blocked NH service roads, NH sign boards and so on.

        Several accidents are taking place in the same area where these Flexies/banners/ cutouts have been fixed.

        Near Vijaya Bank center (REDZONE area) Highway road has been damaged to fix/plant the banners and this is also causing public inconvenience who are using Highway.

        Please take immediate action on this issue as many people's life is on DANGER.

        Kindly check the proofs of attachments.

        Regards.
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          Royal soldier
          Jun 25, 2021
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          Address: Jandhera Samaspur village , saharanpur ,UP west

          Illegal encouragement of villagers land in delhi saharanpur 4 lane highway project phase 2 near saharanpur at jandhera Samaspur village at channel number 120+600 illegal road construction through village farm land and no one take action on this please take some action we have strong believe in NHAI authority chaired by honourable Sri Gadkari sir and we believe this issue is solved as soon as possible because we are facing difficult of our living due to the only farm land we have and the construction company change the course of road and increase the length of road by our side illegal...hope we will get justice..
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            Manish Nainani
            Jun 25, 2021
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            Address: AGRA

            Sir,
            Yesterday on 24.06.2021 i was visited from agra to noida and pay tax for returning journey also of rs. 665. On returning from noida to agra rs. 155 deducted from my fast tag no. [protected] at mathura toll booth. Because there is no fast tag sign board on 1st lane.

            On telephone conversation with yamuna expressway customer care no. [protected], they said " hum kuch nahi kar sakte paise wapas nahi milenge" why they said this.

            When i pay tax for whole journey then why they are not refund me the excess deduct tax.

            If there is a provision to collect tax then there should be a provision for refund of wrong tax collection.

            Please help me in this matter i want my amount of rs.155 back.

            Further details are:
            Car no. Up80dw7860
            My mobile no. [protected]
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              praveen thota
              Jun 25, 2021
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              Address: yerpedu chintalapalem near venktagiri

              Tollplaza systems late proses
              sometimes fastage receiver system slow...
              and mostly tollplaza cabin staff behaviour very worst...and computer systems hanging sometimes.
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                A
                anuragrll
                from Mau, Uttar Pradesh
                Jun 25, 2021
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                Address: अनुराग द्विवेदी अंतर्राष्टीय न्यायिक मानवाधिकार संरक्षण नगर अध्यक्ष विंध्याचल

                माननीय सदस्य गण
                mungari टोल प्लाजा पे हमेशा हम लोगो को परेशान किया जाता है़ फास्ट टैग से भी बेलेन्स काट लिया जाता है़ और कैश भी लिया जाता है़ कुछ कहने पर वहा के लोग गाली गलौच करते है़ और लड़ने के लिए तैयार रहते है़ इनके नाम कैसे और कहा पर fir होगी हमे बताए जब कैश ही लेना है़ तो फास्ट टैग लगाने से क्या फायदा कृपया हमे उचित सलाह दे [protected]
                Kripya inki samsya ka Hal kren
                Hmey b pata chal skey ki ye sab kyun ho raha h
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                  bhooshan maddikunta
                  Jun 24, 2021
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                  Sir my Vehcle No TS18F0544 Coming to Hyderabad on 24/06/2021 . At plaza BHIKHNOOR, TELANGANA Toll plaza Staff says due to low balance in fastag and charged 80+80 =160 and Iam paid this amount at the time of 24/06/2021 08:23:28.
                  and Iam received the Massage after 5 minutes Fastag amount Rupees 80 already Debited at the time of 24/06/2021 08:20:27 in my Fastag Account No.20386430 . So please return to me my extra paid toll plaza amount.
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                    Pranavdubal
                    Jun 24, 2021
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                    Half of the stalls are closed and we have to wait for more than 20 mins and they still charge us and toll operator threatened us to not let us go and we wanted to call the manager but he said manager can't come down. Pathetic service and staff acts like local goons.
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                      Rathor1
                      Jun 24, 2021
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                      Address: Sayad Majra, Saharanpur, UP

                      Dear sir On 24.06.21 around 12.35 pm I was going from.Dehradun to saharanpur at toll.lacted near Sayad Majra., Saharanpur,
                      My fast-tag was shown blacklisted and I was demanded double charge with misbehave by lady staff, though enough balance was in my account when I saw.them.message deduction then they allowed me.to.go.but when I complain misbehavior to.staff she.again insulted and.misbehaved with abusive language.
                      Kindly lodge my.complain and take serious action again staff.
                      Regards
                      Ajit Rathor
                      Vehicle number
                      Uk07z8263
                      M.no. [protected]
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                        Monisha perumal
                        Jun 24, 2021
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                        In Salem, sankari tollgate suddenly 2 lanes in the toll gates were closed and asked vehicles to move to other lane created a traffic that took about 10 mins. Toll operators were also harsh towards customers when asked regarding this and not answering responsibly. 3minutes tax exemption rules also not followed there. Kindly look into the issue. Please take the appropriate steps.

                        Awaiting best response .
                        Thanks in advance.
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                          Gokul Su
                          Jun 24, 2021
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                          Address: Surapattu (Chennai Bypass II)

                          Am using this Highway to go to my office on a daily basis from 2018.

                          Still now the road which is connected to these highways is not proper.

                          Most of the accidents occur due to the worst condition of the road.

                          you are collecting surplus charges for Up and down journeys.

                          Why can't they take care of the Road.

                          I hope you people will take the necessary action.

                          Kindly send your team to inspect the road on immediate basis which is connecting to this bypass.

                          I have shared with you the location details where the road is worst and damaged.

                          location :

                          https://www.google.com/maps/place/SRI+PADMAVATHY+FOOD+%26+BEVERAGES/@13.1511938, 80.2095006, 17z/data=!4m12!1m6!3m5!1s0x3a5263e5f474a8ed:0xcedb75a3f3d2df31!2sSurapet+Toll+Pl...
                          Jun 28, 2021
                          Updated by Gokul Su
                          PROVIDING YOUR SOME DAMAGE IMAGES FOR YOUR REF.

                          THIS HOW THE TOLL ROAD WILL MAINTAIN...???

                          location :

                          https://www.google.com/maps/place/SRI+PADMAVATHY+FOOD+%26+BEVERAGES/@13.1511938, 80.2095006, 17z/data=!4m12!1m6!3m5!1s0x3a5263e5f474a8ed:0xcedb75a3f3d2df31!2sSurapet+Toll+Plaza!8m2!3d13.1365513!4d80.1817558!3m4!1s0x3a5264b04f28f281:0x7a3be27ce0a4a096!8m2!3d13.15107!4d80.210475

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                            amit khariwal
                            Jun 23, 2021
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                            Address: yashwant nagar, behind sharma petrol pump, chotta nagpur road, padoli, chandrapur(m.s) pin code 442406

                            As i m having 7 trucks of (14 wheels ) and i m using fastag of IDFC bank with blackbug company as a service provider.
                            since i and my drivers are facing problem regarding non reading our fastag card with their scanner during passing through toll booths specially toll booths situated on highway from chandrapur to nagpur i.e (warora ) toll booths even we are having sufficient fund with our walet another toll booth is at ambora these all booths are situated in maharashtra
                            and behaviour of such toll supervisor was not good during such problems and after so many request they use hand scanner and it was done
                            kindly please audit aur change scanners so it will easy for peoples to belive in technology and work of our government

                            thanking you

                            regards : amit agarwal
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                              srknth
                              Jun 23, 2021
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                              Hi,

                              RF TAG scan is not proper at tolls.. And it is taking more time to validate tag than non-fast tag queue line.. please improve the quality to make use purpose of fasttag.. otherwise there is no use of fasttag...

                              inbetween Karimnagar and hyderabad highway..

                              duddeda toll
                              renikunta toll
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                                Soumitra4321
                                Jun 23, 2021
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                                Address: Karunamoyee Devi Road

                                The stretch of Road from Panagarh to Dunkuni of NH2 is in very bad condition. The said stretch has huge pot holes and ruts. Nowadays it is become very vulnerable for vehicles. Please look after this matter not only for safe drive but also for save life.
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                                  Vivek 3491
                                  Jun 23, 2021
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                                  Dear sir, i have purchase vehicle in sep 2020. But till now I haven't received the RC and showroom also denying to help.

                                  I have transferred last month to Haryana for job. I personally visited salt lake RTO 4-5 times. But office is always closed.

                                  Vehicle number: wb08j3491

                                  Thanks & Regards
                                  vivek bhardwaj
                                  [protected]
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                                    Mahendral_singh
                                    Jun 23, 2021
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                                    Dear Sir,
                                    I would like to inform you that, Today I came a cross some difficulties in Umarpur toll plaza NH 35.
                                    There is a vehicle line of more than 100 mtrs where I wait more than 30 min.
                                    And when I ask about that for the authorities they miss behave us.
                                    I launch a complain their register also
                                    Kindly resolve the issue
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                                      pkm 4567
                                      Jun 23, 2021
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                                      Address: Angul, Odisha

                                      After purchasing fast tag from sbi, my vehicle never crossed any toll. But my account has been deducted and now I am unable to recharge. Please help me.
                                      My vehicle number is OD19P8214 and mob no is [protected]
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                                        Jayant Packing Industry Gandhidham
                                        Jun 23, 2021
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                                        Address: Jayant Packing Industry - Gandhidham

                                        Our Commercial Vehicle GJ-12-Z-4663 Is Daily Crossing Mokha Toll Plaza on NH-8A on Mundra Road Gujrat and paying Toll Tax Through Fastag But Yesterday Due to insufficient Balance in Wallet we have made Cash Payment of toll tax but after that there is also amount of toll tax was deducted from our fastag wallet 02 time now how can we get refund for the same Please check attached files for your ref.
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