National Highways Authority of India [NHAI] Complaints & Reviews

Everyday at Mohania toll plaza I face traffic jam situation due to toll plaza. Normal waiting time at above toll plaza is 15-20 minutes. Kindly look into the matter as toll staff is non cooperative and abusive.

I was crossing NH 48, Khed Shivapur Toll plaza from Satara to Pune on 01/01/23 at 18:26. Though, I had enough Fasttag balance that time the operator at lane number 6 KT06C misguided me saying his records are showing my fasttag is out of balance and charged me 220 Rs toll by cash.
Otherwise it should have been half return of regular toll 110.
When, I checked my balance it was more than enough to pay at tool plaza. I really feel that I was misguided by that operator to get extra money in Cash. Please take action on that lane 6 person for exhibiting such a malpractice so that he won't get extra money henceforth from anyone.

Vaibhav Kulkarni
Vehicle Number : MH14HD8150 (Car)
Ticket No: 611N3164

Hello Team,

Hope you are doing well.
I have been travelling from Nashik to Pune from past 7 - 8 years and I have been watching the progress of the highway since then. And even though after 7 years, the work is still not complete. There is this Samruddhi Mahag marg whom everyone is praising. But no only is taking the responsibility of the Pathetic roads that Nashik Pune highway has become. Apart from the incomplete construction, the highway already contains many potholes and patches. This is an example of the worst contract and quality of roads you have been giving to the public. If you have started taking the toll, at least have the responsibility to give consumers what they pay for. The journey of 200kms takes more than 6+ hrs with congestion of traffic in under construction area.
Hope this gets resolved soon.

Thanks,

2 days ago i went to the eastern peripheral expressway where at mavikala toll toll rate is 75 rs and they deducted 230 rupees

Sir,
I am a frequent traveler to Chennai and the road widening work after Ranipet towards Chennai is happening at a slow pace. The condition of the road has worsened day by day resulting in we taking lot of time to cover the last leg. Given the delay and pathetic road conditions you should not collect toll till the work is completed. We are paying huge toll to go through such a bad phase of work and request you to kindly stop collecting toll fee till it is fully operational. I think this is a fair ask and would appreciate your prompt response.
Thanks.

My fastag id is[protected] [protected]
TN04AQ7482
I did not travel to varwade toll but on 18 th dec I could see transaction happened in my tag. Trip no - [protected]

Raised a complaint in ICICI fasttag and they also raised with nhai. But it was rejected by toll plaza

Kindly check and refund the amount and also investigate this to avoid reoccurring.

Hi I' m sugumar, I'm currently living in periyar Nagar, Pudukkottai -622003, Tamil Nadu. Today I have crossed the lembalakudi toll plaza which is 8 kms from my house. I showed them my adhar card and said that I have the privilege for not paying the toll amount as I'm residing within 15 kms form the toll plaza. They refused to process me even though I have tired to explain there is a rule for this. Even the toll plaza manager stated that I have no orders from my higher officials regarding this and made be to pay the amount. So I kindly request you to make a notice of this and look into it please

Today on 1-1-2023 at 5;33 pm approx toll employee at rohad toll charged double toll amount Rs 180 in cash complaining that your fasttag not working. but i got a message about 1 hr later at 6;27 pm regarding toll deduction from fasttag banker Rs 85 . then i raise the complaint to banker on toll free no. but the recceipt provided to me by toll employees was for some another vehicle at same time. Banker asked me to get the correct receipt from toll which is not possible for me as i was reached my destination at that time. toll purchee and msg i got attached herewith. the toll employees at rohad toll plaza did this fraud as the doing all this very fast not giving much time

Double payment deducted between Indore to Ujjain toll. For to and fro 70 ₹ should be deducted. They deducted 140₹. This is the third time happened on this toll. Till date I have not received refund on previous two complaints. This is serious and can take legal action against toll authority.

Dear Concern,
Panchkula Yamuna Nagar highway road lights are not working since last 3-4 months, which is very dangerous for all the travellers during foggy whether and no action taken till now from the department side. For the safety of all travellers we request you to please take the action immediately to avoid any major future mishappening. Its very crucial issue for all o[censored]s.

Am an aware citizen of the country, I want justice. Last night I was coming from ahmedabad to surat meanwhile i was pass-out from karjan toll plaza, this incident took place around 12:00 to 12:15am night (31/12/2022) . I stood there in line for more than 5 minutes. I informed them that we were standing in line for more than 10 seconds according to the rules of NHAI . So I didn't have to pay toll tax .I used to video record all this so that I could report the officer's behavior to his superior, But the officer beat me and my brother to delete that video recording, Our younger sister and sister-in-law were also with us. The officer also misbehaved with these people and charged them badly. About 15 people came to beat up both of brothers including the superior officer. We hoped for help from the superior officer but he took me inside the office and threatened to beat me . We left there to save our lives and I became mentally ill due to this violent incident . The whole incident is captured in the CCTV camera of Karjan Toll Plaza . 11:55 pm (30/12/2022) to 12:15 am (31/12/2022)

Hi

I was driving from pune to mumbai and had taken a 3 hour break at lonavla. Still I was charged toll at Kusgaon and again at Khalapur.

If I using the same expressway why am I charged multiple times.

Below is Kusgaon toll details

You Paid Rs.135 at Kusgaon Toll Plaza of MH47Q4199 on 28/12/22 17:47:33. Avl Bal Rs.373.00 Txn ID: FT[protected]. Explore more @ i.airtel.in/bankhome #FirsTAGyourseatbelt Always wear seat belt in front and rear seats while traveling.

Too heavy giant vehicles parked on road. From ongc circle surat to bhesan (dandi bhesan road).

Due to this

- disturnabce in routine schedule

- major accident will happen

- highly noise and air polution area

- major concern on movement of heavy vehichle which generated many accident in last 2 year.

I have travelled from Kalyan to Wasind. The toll charged at Arjunali toll plaza Rs 135/- for a mere distance of 11 kms. And after 2 hours when I returned, I should not have been charged as per notification but still again Rs 135/- deducted from my FastTag account.

2 issues.
1. Toll amount of 135/- for 11 km I, e, approx 12/- per Km is very high.
2. Return till charges within hours is not chargeable but charged.

JK02DB9945 I was crossing the toll and successfully they have deducted my toll after that they thrash the toll gate on the top of my vehicle and when I asked about it they shout on me and not accepting there mistake

Huge potholes on service road of pune-bangalore highway near sus-pashan bridge. This is al most an year now.

Request to kindly accelerate and fix the potholes

I am a resident of the Pethkak Siyona Society, which is located in Pune Satara Highway.
The service road is filled with chronic potholes and waterlogged spots. Many accidents happen because of deep potholes in the Pune Satara National Highway service lane.
Please look into this matter and take the necessary actions in this matter.
Hope for prompt action.

The NH48 road of Palsana crossing, Surat, Gujarat district, is in very poor condition. Road from Palsana crossing to Anupam Arcade & beyond is highly damaged & there are very heavy vehicles moving on this road along with many people walking, due to which there are high chances of accident. Also, the road is blocked on daily basis due to bad condition. Request to pls repair this road on urgent basis.

I have to inform you that the street light of highway not working of village savangi asola (Dist. Nagpur ) which is on national highway no 361 from buttibori to aurangabad. My near toll plaza is located haladgaon toll plaza. Approximatly there is total 50 street lights and working only 6 lights. We always pay toll on toll plaza but there service is not good so why we pay our toll to them. So please take stick action on this complaint. I shall be very thankful to you for this.

Travelling from chennai to Vellore thru Chennasamudram toll plaza and the road from Sriperambadur to Chennasamudram toll was very bad with huge potholes.
And still i was being charged the toll amount.