National Highways Authority of India [NHAI] Complaints & Reviews

Even after paying toll, I was not provided tow services when I was stranded at night on one fine day from karjan to Baroda. I’m calling the number on the backside of the toll slip. I was not tender and my brokendown vehicle with pets in it were stranded helpless and I was denied tow and crane services despite the slip reading “ for free tow and crane service call xxxx number”. Kindly do needful.
Divyam Joshi,
[protected]@gmail.com

माननीय श्री मान् जी मैं बिरसिहपुर पाली( सूखा) का किसान हू।मेरी जमीन आराजी खसरा नम्बर 277एव 278है।जिसमें 277/2-0, 77, एवं 278/2-0.95 NH 43 MP Shahdol to UMARIA बाइपास बिरसिहपुर पाली मे अधिग्रहीत की गई है। जिसका मुआवजा आज तक नही मिला है।
माननीय शहडोल क्षेत्रीय अधिकारी Mr. मुस्तकिम खान एवं Mr. विनोद सन्तुवाह जी द्वारा मुआवजा दिलाने हेतु पैसे के लेनदेन की बात किऐ। मेरे मना करने पर बाहुवली दुलारी बाई गुप्ता को लाभ पहुचाने के लिए । 3मीटर रोड मेरे सामने से दूर करने का प्रयास कर रहे है। अधिकारीयो के संरक्षण पाकर अधिग्रहीत भूमि 277/2पर बाहुवली दुलारी बाई द्वारा कमरा का निर्माण कर रही थी।मै छोटा किसान हे। उचित कार्यवाही करने की दया करे। Mobile [protected]

I am a regular commuter through Athibele toll plaza. Recently almost everyday there is heavy jam in toll both which occupy most of our travel time. The reason improper scanning of fasttag. Most of the scanners are not working, so they use bamboo stick to scan fast tag. Some ladies staff with less hieght is finding difficulty to scan as well. I am not sure why those problamatic scanners are not replaced and why bamboo stick jugad is using with good technology like fasttag. Request concerned person to do the needful and resolve it.

Lights between route of kharkhoda to maneswar is not working which is creating a lot of problem in fog as there is no visibility

I have not visited toll plaza but money was deducted from my fastag. even that time my car was parked in my parking area. Complain lodged at paytm care but they replied that they not received any update from toll plaza side.

Not Work On Progress Nagshree To Khambha Road Bed Work On Progress Nagshree To Khambha Road Side Sodiar BM Work

Not Work On Progress Nagshree To Khambha Road Bed Work And Side Sodiar

There is a intersection on NH753F on Nagar Road, Wagholi, Pune opposite Croma Showroom. This has been recently developed and since the time it has been developed it has proven to be fatal. The traffic coming from both the sides are very much fast and there is a sharp turn which makes the drivers blind towards the crossing. Moreover adding to the issue, driver specially 2 wheeler drivers move wrong side of the highway to save commute. There is a school barely 200 mtrs on the same road and school vans, parents who need to drop their kids drive on the wrong side of the highway to save on time and fuel. This has resulted in number of accident on this spot some of which have fatalities as well. Today morning only one two wheeler lady driver lost her life in an accident on the same spot. There is no control on the drivers. Please help in resolving this issue.

Today we are visit Sampla rohad toll plaza and he cut my toll 5 time with a single up and down visit . My account show, 85+85+85+155 and a single cash toll 175 .

Note :- all time is different like 4 different time.

The staff are so rude and the sensors are no good at all it takes lot of time to scan the vehicle and causes a jam mang times, and if you say something to tha staff they just say "haa kr do complaint 1033 mai koi dikkat ni"
The no. 1033 is useless no. Call is in the waiting no one is free to talk

Dear Sir/ Madam,
In accordance with the above subject, on dated 19.12.2022 I was coming with my Maruti Desire CAR ( GJ06PE7653 ) from Khaniwade toll plaza to vadodara at my resident. during continuation of toll plaza crossing at 12:12 i was reach CHORYASI toll plaza. Barrier opened through KVB fastag and SMS received from Bank as well again people of toll buth said there are no money ( Balance available above INR 1500/- ) in your TAG. You have to pay CASH, I already paid before crossing the barrier. please review in videos of toll buth. after crossing barrier I shown my RC Book, Vehicle documents, Licences and SMS of both receipt to toll office as well which is located nearby. one toll buth person informed his office it was our mistakes will have revert money, but they people are not agreed as well as fight with me angry on me everything is there. other cloud also come to me and said to officer. but they people are shouting and speaking bad words as well. will proceeds for revert if you are right one of them called me. but no any documents taken. anyway sir, I don't wont money back if not possible but I am ALONE on that day, misbehaviour of toll plaza staff is not good. for anybody. kindly check once my fastag report and CASH receipt. even my car to from Mumbai to till vadodara. it was proof of my presence on road. anyway, I just need to inform to instruct TOLL people to behave properly. after all they are taken money / salary through peoples hard work also. please do the needful against 2 times payment taken by. CASH receipt and FASTAG Report are attached herewith for your reference. it may possible please revert amount of CASH. but INDIA is our country sir, not anyone are OWNER of that toll plaza. so, discuss like this. who ever the officer are there. because name they are not given I ask his name but not given by.

I am Mr.Swapnil from Pune. I travelled today on 8th January 2023 from Pune(Katraj) to Pratibalaji temple (Ketkawale village Pune). While traveling towards my designation I crossed Khed-Shivapur toll plaza at around 8.50AM on 8th January 2023 and toll amount Rs.110₹ deducted from my Paytm wallet. I returned on same day 8th January 2023 at around 1.50PM at Khed-Shivapur toll plaza but instead of calculating toll as return toll they deducted 110₹ from my Paytm wallet.Return toll is 55₹ but they collected 110₹ from me even though I returned within 24 hrs. Kindly help me with refund of my extra deducted amount.

We are traveling to Gulbarga Karnataka on 8th of Jan 2023 at around 12:15 Pm toll staff behavior is very rude.
If network is not there then asking excuse to travelers they are directly saying that can't do any thing you have to wait untill network comes other wise u can complaint to central government.
Please take necessary action on employees for there behavior.

I used EPE both ways while traveling from Noida to Sonipat and back on 5th January 2023. I was charges Rs. 265 for the onward journey and Rs. 105 for the return journey. Rs. 265 was also charged to my account several hours later after the completion of my journey.

I also saw that even in November 2022, I was charged Rs. 105 for using EPE while traveling from Sonipat to Noida.

These Toll charges seem to be exorbitantly high.

I have enclosed the transaction details for all these 3 transactions for your ready reference.

Request you to kindly check and refund the excess charges. Please also take the corrective action to avoid similar deductions.

Best Regards,

Ajay

NH 135B
PALHAN TOLL PLAZA
Vehicle No. UP25 BH0027
7/1/23
11:30-12:00 AM
System was not operating and worker deducted 160rs instead of 42rs from fastag via phone scanning and also harrassed and misbehaved by making group..kindly look into the matter.

Dear sir,
I had travelled in Maruti WagonR (UP14DF4029) from Swaminarayn Akshardham temple

I would like to bring it to your notice that the staff deputed at Gharaunda (Near Karnal Haryana) Toll Plaza is very irresponsible and rude.
There were many instances but I am narrating only today's incident.
I was coming in my car HR06AG0267 at about 12:30 PM (05.01.2023). There was a truck before me. The toll employee did not clear that truck for about 5-6 minutes and kept arguing.
When my turn came, I asked that gate should not be kept closed for such long and you could set him aside for resolving the issue so that other do not wait so long. He instead started abusing me. I really felt it very bad. Do we need to keep waiting for long and pay the toll and listen such ugly words.
The toll employee name was Deepak Rana and was deputed at Fast Tag No. 14.
Such rude behaviour needs to be curbed.
Is there anyone who is responsible to curb such nuisance.
Fast Tag were meant for speedy pass through and not to wait in queue for unnecessary reasons.
I wish that a stern action be taken against him and be advised to talk to the clients politely.

Everyday at Mohania toll plaza I face traffic jam situation due to toll plaza. Normal waiting time at above toll plaza is 15-20 minutes. Kindly look into the matter as toll staff is non cooperative and abusive.

I was crossing NH 48, Khed Shivapur Toll plaza from Satara to Pune on 01/01/23 at 18:26. Though, I had enough Fasttag balance that time the operator at lane number 6 KT06C misguided me saying his records are showing my fasttag is out of balance and charged me 220 Rs toll by cash.
Otherwise it should have been half return of regular toll 110.
When, I checked my balance it was more than enough to pay at tool plaza. I really feel that I was misguided by that operator to get extra money in Cash. Please take action on that lane 6 person for exhibiting such a malpractice so that he won't get extra money henceforth from anyone.

Vaibhav Kulkarni
Vehicle Number : MH14HD8150 (Car)
Ticket No: 611N3164

Hello Team,

Hope you are doing well.
I have been travelling from Nashik to Pune from past 7 - 8 years and I have been watching the progress of the highway since then. And even though after 7 years, the work is still not complete. There is this Samruddhi Mahag marg whom everyone is praising. But no only is taking the responsibility of the Pathetic roads that Nashik Pune highway has become. Apart from the incomplete construction, the highway already contains many potholes and patches. This is an example of the worst contract and quality of roads you have been giving to the public. If you have started taking the toll, at least have the responsibility to give consumers what they pay for. The journey of 200kms takes more than 6+ hrs with congestion of traffic in under construction area.
Hope this gets resolved soon.

Thanks,