National Highways Authority of India [NHAI] Complaints & Reviews

I was going on nh-9 from delhi to rohtak on 2/12/2019, having fastag on my car hr51bw8217, toll plaza at 52+460 (Rohad/sampla), barrier didn't automatically, when i told about the fastag, guy told, it is not sensing, so i had to pay cash and take return journey toll ticket ₹95/-, so i paid it, got receipt (Ticket no. 2545075b, booth no. L5, 60332 at 11:09am, while on the way i got sms 'rs60/- paid at rohd toll plaza for hr51bw8217 at 1:35pm with toll txn id 868587. Kindly be looked into and remit amount to wallet of above said vehicle (Paytm fastag).
Regards,
Neeraj sharma
[protected]

Dear Sir/Madam
I have traveled through Sullurupet TOLL gate on 1st Dec 2019 at 19:45 Hours
my fastag has deducted Rs.60 and again after 15 minutes I have returned back through the same TOLL GATE., again Rs.60, so over all total Rs.120 deducted within a span of 15 to 20 mins.
Hence I request to take my complaint and return Rs.30 as for two way journey it is Rs.90 if we take the toll ticket manually, now it is automatic and deducted Rs.120.
go through my case and change the deducting rules as per present existing method i.e within 24 hours it has to deduct only 150% instead of 200%
thank you

Dear sir,

This is for your kind information yesterday i travel from faizabad to mau via up sh-9 i want to inform you that road making contractor collection toll 100% but actualy road is prepared 50 to 60 percent only.

And also i want to highlighted that road making quality is very poor.

Compare to design they are making only 50 percent of quality very low quality of road, many type of cracks in road build quality are very poor.

Company name - dilip buildcon limited.

Location - tanda (Akbarpur) to azamgarh location

I am a local resident of town falling within 20 km of the toll plaza. But they told me the earlier local daily pass issued by them is not valid anymore and you have to pay full 100 percent, first of all i want to ask with what authority they are charging me 100 percent instead of being a local resident as per the provisions provided to a local resident. Can you detail me what to do to so that i only pay what i intend to pay.

Today on 3.12.19, i was traveling through rohad toll plaza, haryana. At 1015 hrs., rs. 60/- was wrongly deducted from my fastag (Dl1cs9981), though i was not traveling in my car-dl1cs9981. I had recently bought the tag and same was lying in my pocket.
Fact that car no. Dl1cs9981 did not pass through the toll can be verified from the toll itself.
The amount was deducted without any authority by toll authority.
Requested to take appropriate action and get refund the said amount.

Dear sir/madam,

My name is naveen and have a complaint about errant, arrogant and misbehaving staff name as told by him mr avinash singh at ahmadpir toll plaza.

As i was payong toll. Tax i heard him abusing our army ans saying bad names to the saheed family members. When i asked he abused me also and ran away.

I request. You to. Immidoately remove such staff amd never allow them to do duty. Such peraon do not deserce to do duty near govt. Office.

Vehicle number - up32 hm 6901 (Car) date 2 dec 2019, time 11:53 pm
My email - [protected]@gmail.com

On dated 01/12/2019 i crossed the Rohad toll plaza and paid Rs 95/- for return journey vide ticket no 136728AA from booth no L10. But while returning i have purchased the FAST tag and got pasted the sticker on the front glass. when I crossed the toll through Booth L2 Rs 60/- was deducetd also from the FAST Tag account. therefore, you are requested to arrange for the refund of the extra amount deducted.

Sanjeev Bansal
Vechile No HR12AJ 7981

Hi sir,
I travelled yesterday from hisar to rohtak by car with no. Hr20ah-5850. At mayar toll plaza, hansi hisar was charged double. As toll they asked me that my fastag dont have sufficient amount so i have pay it manually.
Sir i have paid manually at toll plaza but an amount of rs. 50 was also deducted from my fastag account. The operator at toll plaza make me fool by making double charging. After some time i received a message that i got deducted rs 50 from my fastag. So i asked for refund but they said its fastag automatically deducted we can not do anything for that... So according to law they should have one manual paying toll counter but they don't have it... They are looting people so i strongly request you to take it as very serious and take some serious action on them please sir...

Dear sir/madam
I was going from chandigarh to karnal on 1dec2019 in night there was no street lights in between nh44 why they are taking 40₹ per car for single side. If there is no lights.
And few of areas have street lights but they are not working. You guys waiting for huge accident and after that youll do that work. Its as humble request kindly look into this matter. Its not safe for everyone.

Regards

Twice take money
I am going rohtak from delhi by rohad toll plaza, i told the toll operator that i have a fast tag so no requirement of paying by cash, but the toll operator wrongly informed that the fast tag has not been scanned due to technical issues and asked to pay in cash of inr 95/- which includes return also. My ticket no is 16097592d dated 01/12/2019 at 1.12 pm, at 1.28.32 i received a message that icici bank fasttag linked vehicle no ma3exmg1s00336109 has been debited with rs. 60/- for toll charges with trip no,[protected].

While returning from rohtak at 5.31 pm, i asked the toll operator about the double money you have charged, but they replied that we cannot help you, call on 1033, and assured me that return charged will not be deducted from fastag, but at 18.25.37 that icici bank fasttag linked vehicle no ma3exmg1s00336109 has been debited with rs. 35/- for toll charges with trip no,[protected]. I called many times on 1033 but no one respond. So i request to refund my excess money

Many time i tried nhai customer care number but no any response.

Pardeep kumar attri
[protected]

On dated 01/12/2019 i crossed the rohad toll plaza and paid rs 95/- for return journey vide ticket no 136728aa from booth no l10. But while returning i have purchased the fast tag and got pasted the sticker on the front glass. When i crossed the toll through booth l2 rs 60/- was deducetd also from the fast tag account. Therefore, you are requested to arrange for the refund of the extra amount deducted.

Hi sir,
I am a taxi driver and i travelled yesterday from mangalore to madikeri.in between there is a toll plaza near b. C road, called bramharakotlu toll plaza, there i paid local concessional fees of 15rs for two ways (Within 12hours) and after some time i received a message that i got deducted 25rs from my fastag and while returning again 15rs got deducted from my fastag... Where it was a free return. So i asked for refund but they said its fastag automatically deducted we can not do anything for that... So according to law they should have one manual paying toll counter but they don't have it... They are looting people so i strongly request you to take it as very serious and take some serious action on them please sir...

With regards,
Shrinath
Mangalore
[protected]

Dear sir
My self chandra bhan jat (Its) going dudu to ajmer by my personal vehicle rj14cv1853 with my family on dated 01 dec 2019.
When i enter at green signled toll lane at gvk kisangarh toll plaza. Toll staff close the lane without any pre sign
When i ask to why do this there was no satisfactory ans by toll staff.
Mr bhawar singh (Toll employee) look like havy drunk and abusing in non sence manner. I request him to pass me but he was not accepting my request.
For your witness you can check 10:30pm to 10:50pm toll cctv footage.
How we can tolrate this type of staff behaviour and mismanagment at toll.

Today on[protected], i was travelling to hapur from delhi, at around 12:59:53 pm, i reached on chhajarsi fee plaza at nh-9 toll plaza. Suddenly, a toll collection agent approached me and scanned my car's fastag through a machine carrying with him.

After scanning fastag of my car, he told that fastag is not responding, kindly pay toll tax through cash only. I gave him rs.125/- cash for single pass around 12:54:57 pm and received receipt of toll tax bearing following details:

Oper name - gtech
Ticket no.173566
Lane - lane-05
Vehicle type - car/jeep
Journey type - single pass
Payment mode - cash
Toll fare - 125 (Rs.)
Vehicle reg. No. - 8965
Tran. Date time[protected]:54:57

It was happened by mistake or intentionally, never no. But, i was feeling cheated by toll plaza collection center of nhai. I requested you to look into the matter and refund the amount excess amount looted by the toll collection agent at nh-9 (Chhajarsi, delhi-meerut expressway)

Dear sir,
Our village silani is situated near jhajjar city. About 1km part of nh-1 passing over our village and this 1km road have no underpass for crossing to go to babra village and our fields due to which many accidents have been happened. A school bus also got accident causing sever injury to 11 kids.
So it is our humble request to construct a underpass at mentioned site to avoid a fatal loss of villagers and others.
Regards
Naveen kumar & all villagers of silani
Mob. No. [protected]

I am complaining about customer care ghaziabad aligarh express way pvt ltd luhari nh91. I was traveling above highway. When i reched highway he said give money for toll. For taking information i call to customer care. His behave was very rudly... And not gave me any information. He was using abussing word in his communication. So i request you to take an action. Otherwise they will be habitual with this behave

Dear team,
I am posted at axis bank sataundi branch tehsil gharaunda distt karnal 132114. I was denied for monthly pass by basdhara toll tax officers. I have already provided required documents but they said that we want sataundi to be mentioned on offer letter, although it is mentioned in my salary slip. Earlier they have issued the pass but today when i went to link it with my fast tag they denied to provide pass and i'll manerly handled me

I dr ajay singh resident of chomu jaipur availing fasttag services long back. As of now we people are suffering a lot of problems at fast tag dedicated lane because o[censored]nnecessary blockade of lane. On 29/11/19 morning around 9am similar situations happened again due to one vehicle fast tag blockage the whole lane was blocked and they are not interested in clearing the lane. Kindly consider this and guide them if any vehicle's fast tag is block then how to avoid blockage of lane.

1. There are six up and down toll roads. But three each at least are closed all the time. Causing excessive delay.
2. Misbehaviour and threatening commuters by goonda elements at toll.
3. No repair of road. Animals roaming free. No side barrage for animals.
4. Illegal subletting of toll collection to third goonda party by builder.
5. Threatening of people by toll workers.

Today morning while travelling from panipat elevated corridor ltd toll plaza i had shown my car's fast tag. But the toll gate didn't opened. Operator told that fast tag is not detected and he asked me to pay rs 30 as toll tax, which i paid readily. But after 15 mins. I received a msg from the idfc that rs.10 has been deducted from the fast tag account (Msg followed)-

"inr 10 toll debited from tag 3xxxaae0 for vehicle no. Hr06aa9128 at lnt panipat on 30/11/19 09:46. Avbl bal inr 728.51"

Pls help me that how come i get the refund of rs.30 which i have paid at the toll plaza.
Picture of toll slip attached.