National Highways Authority of India [NHAI] Complaints & Reviews

My vehicle is gj05rd1996 registered and i always pay rs 30 for return journey as toll charges but on 16.12.2019 i used fastag it deducted rs 105 + 55 hence request to refund the balance amount and change fastag function for gj05 registered vehicles or we shall never use fastag at bhatia toll. Govt of india before implementing fastag should check for these error otherwise no one will use fastag

Huge potholes in service road parallel to dwarka link road.
The potholes are deadly at the joining point of service road & link road while coming from dwarka side.
Due to this lot of difficulties are faced by the public.
Please resolve at the earliest.
If the pot holes are filled up then the traffic flow will be much smoother.
During peak hours we face lot of problems.

I have crossed bangalore airport toll on 16 th december at 4:40 and i was charged rs135 (Paid by card) but while return (Within 1hour) again i was charged rs90 (By fastag). And the person who takes money, he is not providing any information though i asked him about the fastag at beginning. This is not acceptable at any cost.
Toll tkt #[protected]

Toll plaza name - ARJUNALI TOLL PLAZZA (AT 532.000 dtd. 21.04.2010
Ticket No.[protected]
Vehicle no. MH06BE5706
Toll amount of s. 110 paid by cash through above said ticket no. o
n 14.12.2019 at 17.55 hrs. Same amount also deducted though fastag at their next toll station. Requested to refund the deducted atm through fastag as I have already paid the toll by cash.

With regards,
Rajkumar

Hi,
I used fast tag while passing the toll at 3:30 pm on 14th dec, and returned in same day at around 8:00 pm. Since it is same day return i suppose to charge inr 135/- as a whole but to my surprise i have charged inr 90/- plus inr 90/- both the time.

When i check the transaction details i fond that they booked one at 14/12/2019 22:25:53 and return at 15/12/2019 01:58:05, since its foll in next day its taken full amount.

I feel dejected that since i have used fast tag i have to pay more otherwise i would get the discount.

My sincere request please ask them to keep correct timing or maintain at least 24 hrs time to avail discount.

My details travel is given below for your reference.

Rs. 90.00 deducted for toll at devanahalli toll plaza, tag serial no. :[protected], licence plate no. : meehsrcfnk[protected]/12/2019 22:25:53

Rs. 90.00 deducted for toll at devanahalli toll plaza, tag serial no. :[protected], licence plate no. : meehsrcfnk[protected]/12/2019 01:58:05

Regards
Saugata
[protected]

Hello,
On friday, i'm travelling towards mumbai from pune, on the first toll of the expressway, my car's fastag can not get read due to some technical issue so i paid cash and took the complete route toll, when i crossed on next toll then toll fare amount debited from my wallet even if i had paid toll already for the complete route, i have attaced all screenshots of the toll receipts and other details

Dear sir
I was coming back from new delhi on 07 dec 2019 by car no. Hr02ak9102. While passing through nhai toll plaza panipat haryana at 22.40 an amount of rs 30/- has been deducted from my fastag (Bank statement attached) as well as forcibally charged manually at counter by an employee mr ankit (Reciept attached) same time he has misbehaved with me and my family.
It is very sad to say that reciept given by mr ankit at 22.43 is without my vehicle number.
He communicated us that people are not having sufficient balance in fastag account they pass toll without paying.
I was mentally harrased and i met with an accident due to his misbehavior

Sir/madam,
I made a journey from chandigarh to delhi and toll deducted successfully till karnal through paytm fastag got issued for vehicle registration no ch 01 at 2278 on 13.12.2018.
At panipat toll the clerk named anil kumar adamantly refused to accept the payment deducted at 9.59 hrs as reflected in statement of fastag with arguments that insufficient balance is in my paytm wallet whereas there was rs 721/- in the wallet.
Due to his adamant behaviour, i was forced to pay cash vide ticket no [protected] at 10.07 hrs.
Kindly apprise the following:
1. Why he didn't rely upon the deduction shown in the fastag statement.
2. Paytm is authorised and appointed as agent to issue fastag on behalf of nhai, to which nhai is liable.
3. I was forced to detain for 10 minutes, which is not only a harrassment but against the policy of introduction of fastag.
4. Refund of rs 30/- be made immediately and investigation is sought.
I retired as bank executive and as a sr citizen, such harrassment is unjustified.
In case promt action is not initiated then the case will be referred to consumer forum.
Yours truly
Pradeep kumar suri
Mob [protected]

While travelling from pune to mumbai via express highway on 13th december 2019, vehicle registration number mh43ab7249. I was was charged rs 173/- at both toll booths i. E at talegaon as well as khalapur. Correct charge at khalapur exit point should have been rs. 57/- since 173 was already charged at talegaon entry point.

This is not the first time have to face such charge related issues. Every time i raise complaint with my fastag service provider i. E. Icici bank. They acknowledge the issue but refund normally takes about a months time.

I don't think fastag service is functioning properly. So far in span of 2 to 3 months o[censored]sage have come across at least 4 such complaints for wrong charge back and every time back takes too long to acknowledge as well as refund. Kindly stop this service if things are not designed properly.

It takes atleast 20 to 30 mins to cross any toll plaza even with fast tag between delhi and karnal... Huge jams at these places have made travelling a big harassment. After paying so much toll to travel we just get jams and poor roads to travel. Sonepat toll is the worst managed out of all. Urgent resolution should be done to avoid commuting problems

Reference no. : cmp[protected]
Type: complaint
Subtype: toll related
First name: shaik
Last name: basha
Mobile no. : [protected]
Email address: [protected]@outlook.com
Date occurred: 15/12/2019 19:15:00
Date submitted: 16/12/2019 07:51:52
Title: driven into 3 lanes and spent over half an hour to cross the toll - refund or close fastag
Description: keesara toll plaza (Tis 227) lane#5 i drive to extreme left lane which is not numbered and the person standing here says its an emergency lane and fastag is not allowed here. However cash is allowed and i refuse to pay cash. When i request to get a fastag scanner gun and allow my vehicle, they refuse! I had to reverse back in heavy traffic! Lane#4 the security guard doesn't allow me in this lane - he diverts me to lane#3 lane#3 after 20 minutes of waitin a fastag/no cash lane and an argument with the toll staff i dont see any use of fastag here. Subsequently all the tall plazas enroute hyderabad on nh65 were purposefully mismanaged to collect as much cash as possible and issues wrong recipients. I dont see any use of fastag as i have to anyways wait in long queues and quarrel with toll booth guys, please return my fastag and refund my money.

Dear concern,

Placed order#[protected] for fastag on paytm app dt. 25.11.19, till date order has not been dispatched/delivered.

I have raised fastag complaint on paytm 24*7 help, so many times but did not get any solution.
Query no.[protected], dated 04.12.19 & query no.[protected], dated 05.12.19.

Recd msg from paytm on 07.12.19, that your fastag barcode has been assigned to your vehicle & it will be dispacthed within 5 days, still fastag has not been dispatched/delivered till date.

It’s a mental harassment and seems to be fraud at paytm level.

I am not getting any satisfactory reply from paytm help.

Why should we suffer and wait in long cash que at toll plaza, inspite of timely order of fastag.

Kindly intervene & provide solution as early as possible.

Regards

Karan seemar

Today in the evening at around 7 pm i passed through khed shivapur toll plaza near pune. The officials were not issuing toll receipts. When i asked for the receipt, they said their system is not working and you may leave.

Approximately 200 vehicles were passed through toll booth in just 10 minutes time.

If your system is not working why you are charging us?

Truck no. Gj 02zz3061
Stuck in front of me... Passage in fast but instead cash
Your service is frecking stupid and of no use. One truck get in front of me and on the fastag track and was not having one. I the had to wait half an hour and yet the issue was didn't resolved and we were advised to get on the next lane.
The incident happened on 15th december on uthman toll plaza. I need compensation of wasting my time and also i wanna add that your service out of date and did nothing. Truck no. Is given above and it happened on lane 8.

The buses which i am talking about is stop in between the highway i. E n. H-1.
And because of this highway tends to accident area.
And because of these circumstances, traffic would be always effected.
Bus driver and conductor both gets down and stop the bus in middle of the lane.
These such kind of irresponsible behaviour should be taken as an offence and for this government should take an immediate action.
Below i am attaching some pictures of this.

We faced double deduction of toll tax on maharashtra state yashwantrao chavan expressway on 05/12/2019. There is total toll tax of rs.230 for mumbai-pune travelling. One is at khalapur toll plaza of rs.173 and another is at talegaon toll plaza of rs. 57. But the toll tax collector at khalapur toll plaza informed us that our pre-existing hdfc fast tag as showing invalid and having no sufficient funds. Actually our fast tag was having sufficient balance of rs.846. We told the collector about balance but he refused and pressurise us for cash payment. So we have to pay full toll tax of rs. 230 on the spot. He had collected full amount of rs. 230 at khalapur toll plaza and gave us receipt of rs. 230 but the said receipt was without our vehicle number printed on it. We insist for the pre printed vehical no receipt but he gave the answer that all receipts are now without vehicle number. We proceed further towards another toll plaza at talegaon. We shown the earlier toll paid receipt at talegaon and proceed further. But for our surprise again they have deducted rs.173 through fast tag of hdfc fast tag account for talegaon toll plaza. Further surprise was the deduction message received by mail as well sms only after almost 10 minutes of deduction. Till that time we were near pune and its highly immpossible to go back to talegaon and argue for the same. Deduction through hdfc fast tag was made at 9.11.53 and sms received on 9.19.23 am. This means even though we are fast tag user we paid excess amount of rs.173 by way of toll. We are continuously wasting our our time with hdfc fast tag customer support since 05/12/2019, but received no response from them. As there is neither any correction nor any complaint recognition by them. You are going to make fast tag compulsion since 15/12/2019 but your system is so worse that we are continuously penalized for no reasons. This was happening with us 2nd time. Earlier incidence of excess deduction on the same road of rs. 46. Then also we had a complaint through hdfc fast tag customer care but no reply received. They were not even issuing complaint request number for tracking. Please take serious action against hdfc fast tag for not resolving our complaints and not taking any cognizance of our complaints. We are informing you that if our matter was not resolved by you we have to move to the consumer court and that will be the first time in the history of india that you have to face judicial proceedings. Our hdfc fast tag accountbasic details: wallet id: [protected] vehical no. Mh-45-n7213 please rectify and credit the same to our hdfc fast tag account immediately.

Dear sir,

1. I (Praveen dhyani) had applied for fastag for my personal vehicle (Rc no. Rj14 ct 0216) through paytm on[protected] and received the order no.[protected].

2. I was messaged that i will get the fastag within 10 days.

3. On[protected], i receive a message that delivery was attempted (What does this mean?)

4. I lodged a complaint that who came to deliver? Till date there is no reply to that.

5. If anyone came to deliver then why he did not call on my mobile.
The fact of the matter is that at my residence my family is available and a servant is available 24x7 and it is very unlikely that nobody heard the bell.

6. Then i receive a message that it will be delivered on 4th december.
This time i alerted all to be careful if anyone comes to deliver the fasttag but again nobody turned up.

7. Then i receive another message that it will now be delivered on 10th december. But again nobody turned up.

8. I now receive a message that my application has been cancelled and rs. 500/- refunded. No mention of why it was cancelled. I never asked for it.

9. Today i went to apply for fastag at one of the toll booths. I was told that my vehicle number is already registered with nhai and the software is not accepting my application.

10. I am now stuck. Neither paytm is providing me the fastag nor i can get it made from any other source.

11. I am a 72 years old senior citizen and am being unnecessarily harassed by paytm.

Kindly resolve my fastag issue with paytm and cancel my paytm fastag application from your records so that i may apply for it through another agency.

Looking forward to hear from you at the earliest,

Praveen dhyani
5/12, sfs, agrawal farm
Mansarovar
Jaipur - 302020
Rajasthan

There is a very big pot hole on mh6 in between jalgaon city and bambhori village.
The highway is very dangerous... And many deaths have happened till today..
The pothole is. So. Big.
Today on 15/12/2019, due to that specific pot hole i fell from my bike and i got hurt.
I was coming fast and a car driver, seeing that pothole suddenly applied breaks and at that time i was unable to control my bike and i rammed into the car and i fell down, i could have been dead by now but luckly i was wearing helmet.
So please that specific pothole is very very dangerous, and no one is doing nothing.
Please take some action..
Thank you.

We were asked to pay cash toll charges despite our car enabled with fastag. We were told by the operator that our fastag is blacklisted, although it was not. The toll contractor has cleverly removed the display screen that shows the charges deduction etc status for the customer (Which i believe is mandate), the agent told to pay twice the charges in cash. We denied and protested and then he let us go.

I was travelling through manohar pur plaza on 30 th november and my car was diverted the side lane by employees of the toll plaza. They divert multiple vehicles after every few minutes. On reaching the side lane of booth, they ask for money and they try to take cash without giving any tickets. I virtually fought with them for this paid ticket.

This toll plaza is highly corrupt and it seems all are hand in glove causing a major leakage to the nhai and govt.

Please take action against them.

Regards,

Deepak