National Highways Authority of India [NHAI] Complaints & Reviews

We faced double deduction of toll tax on maharashtra state yashwantrao chavan expressway on 05/12/2019. There is total toll tax of rs.230 for mumbai-pune travelling. One is at khalapur toll plaza of rs.173 and another is at talegaon toll plaza of rs. 57. But the toll tax collector at khalapur toll plaza informed us that our pre-existing hdfc fast tag as showing invalid and having no sufficient funds. Actually our fast tag was having sufficient balance of rs.846. We told the collector about balance but he refused and pressurise us for cash payment. So we have to pay full toll tax of rs. 230 on the spot. He had collected full amount of rs. 230 at khalapur toll plaza and gave us receipt of rs. 230 but the said receipt was without our vehicle number printed on it. We insist for the pre printed vehical no receipt but he gave the answer that all receipts are now without vehicle number. We proceed further towards another toll plaza at talegaon. We shown the earlier toll paid receipt at talegaon and proceed further. But for our surprise again they have deducted rs.173 through fast tag of hdfc fast tag account for talegaon toll plaza. Further surprise was the deduction message received by mail as well sms only after almost 10 minutes of deduction. Till that time we were near pune and its highly immpossible to go back to talegaon and argue for the same. Deduction through hdfc fast tag was made at 9.11.53 and sms received on 9.19.23 am. This means even though we are fast tag user we paid excess amount of rs.173 by way of toll. We are continuously wasting our our time with hdfc fast tag customer support since 05/12/2019, but received no response from them. As there is neither any correction nor any complaint recognition by them. You are going to make fast tag compulsion since 15/12/2019 but your system is so worse that we are continuously penalized for no reasons. This was happening with us 2nd time. Earlier incidence of excess deduction on the same road of rs. 46. Then also we had a complaint through hdfc fast tag customer care but no reply received. They were not even issuing complaint request number for tracking. Please take serious action against hdfc fast tag for not resolving our complaints and not taking any cognizance of our complaints. We are informing you that if our matter was not resolved by you we have to move to the consumer court and that will be the first time in the history of india that you have to face judicial proceedings. Our hdfc fast tag accountbasic details: wallet id: [protected] vehical no. Mh-45-n7213 please rectify and credit the same to our hdfc fast tag account immediately.

Dear sir,

1. I (Praveen dhyani) had applied for fastag for my personal vehicle (Rc no. Rj14 ct 0216) through paytm on[protected] and received the order no.[protected].

2. I was messaged that i will get the fastag within 10 days.

3. On[protected], i receive a message that delivery was attempted (What does this mean?)

4. I lodged a complaint that who came to deliver? Till date there is no reply to that.

5. If anyone came to deliver then why he did not call on my mobile.
The fact of the matter is that at my residence my family is available and a servant is available 24x7 and it is very unlikely that nobody heard the bell.

6. Then i receive a message that it will be delivered on 4th december.
This time i alerted all to be careful if anyone comes to deliver the fasttag but again nobody turned up.

7. Then i receive another message that it will now be delivered on 10th december. But again nobody turned up.

8. I now receive a message that my application has been cancelled and rs. 500/- refunded. No mention of why it was cancelled. I never asked for it.

9. Today i went to apply for fastag at one of the toll booths. I was told that my vehicle number is already registered with nhai and the software is not accepting my application.

10. I am now stuck. Neither paytm is providing me the fastag nor i can get it made from any other source.

11. I am a 72 years old senior citizen and am being unnecessarily harassed by paytm.

Kindly resolve my fastag issue with paytm and cancel my paytm fastag application from your records so that i may apply for it through another agency.

Looking forward to hear from you at the earliest,

Praveen dhyani
5/12, sfs, agrawal farm
Mansarovar
Jaipur - 302020
Rajasthan

There is a very big pot hole on mh6 in between jalgaon city and bambhori village.
The highway is very dangerous... And many deaths have happened till today..
The pothole is. So. Big.
Today on 15/12/2019, due to that specific pot hole i fell from my bike and i got hurt.
I was coming fast and a car driver, seeing that pothole suddenly applied breaks and at that time i was unable to control my bike and i rammed into the car and i fell down, i could have been dead by now but luckly i was wearing helmet.
So please that specific pothole is very very dangerous, and no one is doing nothing.
Please take some action..
Thank you.

We were asked to pay cash toll charges despite our car enabled with fastag. We were told by the operator that our fastag is blacklisted, although it was not. The toll contractor has cleverly removed the display screen that shows the charges deduction etc status for the customer (Which i believe is mandate), the agent told to pay twice the charges in cash. We denied and protested and then he let us go.

I was travelling through manohar pur plaza on 30 th november and my car was diverted the side lane by employees of the toll plaza. They divert multiple vehicles after every few minutes. On reaching the side lane of booth, they ask for money and they try to take cash without giving any tickets. I virtually fought with them for this paid ticket.

This toll plaza is highly corrupt and it seems all are hand in glove causing a major leakage to the nhai and govt.

Please take action against them.

Regards,

Deepak

I'm from bangalore and recently after fast tag become mandatory i had fixed it on my vehicle. But last week i traveled through nice road from tumkur road to bannergatta road. But i couldn't use my tag and forcibly they collected cash from me and told for private roads no information on fast tag and by cash only need to be paid. Is it so, if yes which roads get exemption, could you please get me update on this @ [protected]@hotmail.com

Here are two toll plaza in devanahalli toll - one before entering bengaluru airport deviation and one after airport deviation towards chikkaballapura.

Those who use fastag face problem as in toll both always fastag does not work and people pay cash and next toll same amount paid in first toll gets deducted by fasttag. So people end up paying double (90+90).

None of the toll operation are cooperative and this is harassment.

At guduru toll plaza the operator/employee told me that my fasttag balance is not showing and charged me 90 rs cash. After 1 hour i received a message saying that i was charged on fast tag. This was a return journey so fasttag only charged me 50 rs but the toll person refused to accept my claim and charged 90rs. Having fasttag has proven to be a loss for me.

Details in attached images.

Date : 14/12/2019
Fasttag time : 18:39:11
Trip number :[protected]

Toll plaza receipt time : 18:31:39
Booth operator : lane10 vijayk
Ticket no : [protected]

The road is in very poor condition from DHANBAD to ASANSOL on NH2 highway. Kindly look into this matter as it is very tiresome to travel. It is getting worse with time.kindly look at condition of Roads and see pot holes and divider not made. Someway one lane running and some side two way running. It is getting prone to accidents. Please National Highway Team kindly come for a visit on NH2 HIGHWAY from Dhanbad To Asansol. NH2 should be made .

I went today i. E., 14th december 2019 to karad, dist. Satara. There is kini toll plaza on the way. My car have fastag. One way it deducted ₹75/-, on my return journey it again deducted ₹75/- (Rule of same day within 24 hrs). No any return conssession! This is against the rule of nhai and court.
Please take action to said toll plaza as early as possible. Otherwise i choose different way.
Thanks

Hello myself manish singh, yesterday i am travelling from bawal to rohtak and while passsing from gangalcha jat toll plaza, they deducted 75rs from my fastag wallet and another one take cash of rs.75. I requested please check your system and revert my amount in paytm wallet

Vehicle no-hr12aj4767
Time-5 pm
Date-13/12/2019

I have purchased fast tag from axis bank and for the last 10 days it’s in suspended condition though i have more than ₹1000 in balance. I have emailed number of times but they haven’t taken any action. Their helpline number is of no use as no one picks up the call. Already i am frustrated with their service and attitude. Either they can refund me back the money or resolve the issue immediately.

The toll plaza is located in pallikonda in vellore district. For a double journey they are charging rs.130 which is very high compared to other toll plaza and for a single, it's rs.80 which is very unfair, it's affecting all the regular travellers so please kindly look into this matter. Help us to make it fair. If this is not actioned then no use of complaints website

Hi my name is gurinderpal singh. Today morning time i was going to ambala for some personal work but when i reached at dappar gmr toll plaza their is a very huge rush of traffic and toll manager stopped every vehicle. All toll payments from 15 dec via fastag.3 lines were empty and only two lines were open. Many peoples are applied a fastag but they haven't delivered till now. Can u plz tell me toll management has any authortity for stop a huge traffic and he was pushed a punch on my car bonnet. Can u plz tell me is this a right way anf this is a nhai guideline. We are paying toll and using your roads. Plz take a legal action on toll plaza management. And plz revert of my complaint asap

Honourable sir,
Subject: highway no. 8 road & bridges on narmada river
I wish to draw your attention towards the poor maintenance of highway roads and bridges on narmada river in bharuch area in gujarat state.
The roads & bridges have not been repaired for a long time. There are pits and ditches on the roads & bridges everywhere. The condition of the roads & bridges becomes all the worst during the rainy season. They cause road accident. At night people sometimes stumble down.
In bharuch district area there is nos. Of industrial area & companies are connecting to these road & bridges. For that, log traffic jam will occurs due these and employees are not reaching there working site on-time. There is high fuel consumption and pollution occurs due to these.
I, therefore, request you to kindly take necessary action to mend the ways so that people of the area have good roads & bridges.
Thanking you,
Nitin mehta
[protected]

There is too much water logging at hero honda chowk near indian oil petrol pump. The service lane of a national highway cannot be like this. Just a little rain everytime causes chaos here. The road is too uneven and that causes too much trouble for everyone. All this is happening infront of a property i own. All this is effecting my business too much. I am unable to understand the engineering used to construct a national highwa. Please help me out

Mania village is on nh3 between agra and gwalior near to toll plaza saiya up
Due to village is bigger n there is a big aproching road name mangrol which connects mania nh3 to agra via mangarol n marena
This crossing is a big trouble to those who travel on nh3 and those who crosses the highway to mangrolb
This crossing is a big trouble to everyone like it is overridden n bussy. Facing jaam every time
Pl do some think to solve the problem
Like making under way
Or making over bridge
Thanks

Good evening!
I want to complaint about a huge problem which is very much related to road accidents on nh50. I have traveled from tirupati to hampi and hampi to bijapur. I have seen the much difference between karnataka and andhra pradesh roads. The height of speed breaker seems very much high and it causes the throttling of cars base part.. I have seen many cars facing the same problems. It's very much dangerous at night time though it causes multiple accidents on the road.
I request the authority to overcome this problem to save our drivers and their families lives.

Sir,
I have applied in ltcg bond for rs 1, 00, 000/- through icici bank on[protected]. The amount was deducted from my icici bank account on[protected].
Till now i have not received the bond certificate. Please issue at the earliest in my below address.

Susanta kumar chand
Plot no-21, kokila garden,
Pokhariput,
Bhubaneswar-751020

With regards
Susanta kumar chand

Hi,

I'm need to recharge my fastag for my commercial vehicles and need my nhai wallet limit upto 100000, also i submitted my document to complete my kyc but it's still showing as pending, i sent multiple emails also called nhai almost 20 times, but nobody is responding properly. Please suggest as my vehicle will charge double of the toll charge after 15th december