National Highways Authority of India [NHAI] Complaints & Reviews

Every day to and fro we all have to stand at least 15mins to 30mins to pass by - what are we punished for. Delays at toll plazas cost the country about Rs60, 000 crore a year a statement published long back WHO CARE's.

- As per the law we dont have to pay if its more than 3 mins - No impact

https://www.quora.com/What-is-the-toll-tax-3-minute-timing-rule

- Covered by a leading newspaper - still now effect (Blind eye)

http://www.newindianexpress.com/cities/chennai/2019/may/17/navalur-tollgate-test...⇄

- count the number of vehicles that are waiting and the amount of time, fuel, and money wasted - WHO CAREs
- Is this toll even a legal one or is this a scam
- Its been there for years now and the collection is going up - why is it still there
- Bad pathetic roads - even after all these collections
- Pathetic monitoring traffic (people do cross overs from all direction)

- what is the resolution for this ? How do you take it down

It is a menace and unfair to say that people are earning at what cost.

Dear sir,
Today i have used toll - palayam toll plaza.
When i gave 10 rupees coins, operator not accepted and saying that, as per toll rules coins are not accepted. I am really surprised that, since all over india coins are accepted every where as per indian government rules. I have tried to explain him, but he is not ready to listen my words.. Kindly clarify, is there any rule or law is passed to not collect coins?? Still many toll plaza operators are giving and receiving coins, then why only this toll plaza is having seperate rule??

Traveling rajasthan and came to a toll booth name negadiya toll plaza section gomti chauraha udaipur
I waited on the booth for 20 mins and according to nhai law i was not supposed to pay the charges but the contractor name sadbhav engg ltd booth number 5 didn't let us go and stated that he will not open untill the charges is paid and he doesn't know the law

On 26/10/19 i had entered the toll road around 11am at badli toll plaza. I have fastag pasted on my car windscreen and since i have fastag i assumed that as i pass the toll gate the amount would be deducted from fastag account. There was no barrier at badli toll plaza and i passed through. At the exit point of toll road on 26/10 19 at 11:28:19am i was charged by the rohtak toll plaza rs150/- (Receipt no. 00232 by emp id p3booth) for non possession of toll slip which as per the operator should have been collected at badli toll plaza. I told the operator that i possess fastag and my vehicle details would be available at badli toll plaza and that they can check the records and charge me for using the toll road from badli to rohtak. However i was told to pay a fees of rs150/- for non possession of toll slip.
My request is that the additional amount paid by me should be refunded to me and a barrier should be placed at toll road entry point so that person entering the toll road with fastag does not proceed further till he obtains the toll road entry slip.

Recently i have been to lucknow from kota so on the nawabganj toll plaza the condition of toilets was pathetic, unhygienic, stinky which was not safe to use.. Most of the time i found this situation on this route. I think the toll we are paying includes all the facilities like toilets, ambulance, etc... And being a female it's not easy to go on the roadside fro washrooms.. So nhai it's my humble request please take action on this complain so that we may not suffer due to this
Thank you

Recently built gwalior to shivpuri road was good, infact we all in our car were liking it, but suddenly with no surprise there was big piece in road which was not present and had proper pit and then bump. This mistake of nhai caused us thousands of rupees to repair our car and then there were females and kids in car they were injured due to this incident.

Who will fix the problem caused?

We need strict action to be taken against these kinds of inappropriate road constructions.

This could be any family in any vehicle.

Please take actions against the builder and then fix such place asap.

I have raised complained in pradhan mantri and mukhya mantri complaint portal.

Ankleshwar brhanpur highway no.4 was totally damage and various accident happened near shirpur shahada road take complaint and do needful as soon as possible otherwise something major will happen and government is only responsible for the major damage to all people it will be very dangerous for all o[censored]s, the road is totally damaged and very ridiculous...

I am complaining about essel ahmedabad godhra toll road ltd.
Toll plaza name :- vavadi (Km 110.436 on nh 69)
Section :- (Km 69.200 to 122.420 on new nh 47)
Ticket no. :- t43454843kz

As per my recent journey on above mentioned highway, the road conditions was pathetic, even i cannot cross the speed of 40km/h due to bad road quality! Exactly after the toll plaza the road conditions gets worst and i have to apply brakes constantly! So i didn’t get that why are they charging 110/-!? For this type of road!???

I didn’t tool photos of the road! Otherwise you also would have a look of it! So please correct it asap!

I am from saravakota of srikakulam district of andhra pradesh.. Hear 326 a work is under construction from narasannpeta to mohanam for the last 1 year.. Road work is in very slow.. The contactor digged total road 6 months back and not completed..
... The road fills with bouldelrs... Clay.. Small stones.. Mud and rainy water.. Pregnent women.. Old age people and patients facing serius health problems... So many accident s occuring... The contactor is in very negligence.. He dont care about public safety.. He didint follow any safety measures... Plz take immediate action... Other wise we have only way to file public interest litigation..

महोदय,
सादर निवेदन के साथ अवगत कराना है कि वाराणसी आज़मगढ़ मार्ग पर स्थित देवगांव बाजार की सड़क पिछले कई वर्षों से उपेक्षा की शिकार है। सड़क के हालात ऐसे हैं कि उन पर पैदल चलना भी मुश्किल है। सड़क इतनी टूट चुकी है कि प्रायः दुर्घटनाएं होती रहती हैं। कई मामलों में जान भी चली गई है। पूरी बाजार में केवल धूल ही धूल है। जिससे व्यापारी से लेकर सड़क के किनारे बसे हुए आवासीय लोग व बाज़ार में आने वाले ग्रामीण भी परेशान है। यदि इसका तत्काल कोई समाधान नही निकला तो धूल के कण कई घातक बीमारियों को जन्म देंगे। सड़क की इस दुर्दशा से बाज़ार और ग्रामीण वासियों में अत्यन्त रोस व्याप्त है।
अतः आपसे विनम्र निवेदन है कि आप उपरोक्त विषय पर तत्काल विभाग को निर्देशित कर समस्या का समाधान कराने की कृपा करें। हम सभी क्षेत्रवासी आपके आभारी रहेंगे।
धन्यवाद।
प्रभावित क्षेत्र- देवगांव नहर से केराकत मोढ़ (बुढऊ बाबा मंदिर के पास तक) पोस्ट देवगांव थाना देवगांव तहसील लालगंज जिला आज़मगढ़ पिन कोड 276201 उत्तर प्रदेश।

I am Fastag user and am facing no issue with most of the toll's but Kherki Daula where in Fastag is never scanned & the employess of the toll plaza get into arguments & using ABUSIVE languages.There is no mechanism to put a complaint. Even when we show them a physical print out of payment receipt of monthly pass still they argue and using ABUSIVE languages .The fastag has been approved by Paytm as active yet there is issue with scanning at Kherki Daula, please provide a solution and save our lives from such hoodlooms.

I think fastag is for speed mode... But these guys in the toll plaza are stopping by using barricade, ropes, cones when asked saying fastag and all means you give cash in the counter and go. Fastag all government will give rules but here whatever we say is the rule if you have an idea go in fastag or give cash in the next counter.. When the front vehicle passes and after a minute only we are left

Its highly regret to say that despite having rfid tag with availability of full balance in that, toll staff members always show disrespectful language, stop vehicle unnecessarily, waste my precious time.

This toll failed to correct it's rfid automation & always come in front of car during pass on.

When i try to teach them manners, they are so rough in attitude that they come out all and ready to start fighting.

Pls look into d matter urgently.

Ms rathaur
Vehicle no. Up 93 ax 9393
Mob : [protected]

Dear sir
We are travelling to amritsar, punjab with our physical handicapped vehicle. On usma toll plaza we are forced to pay 125 toll tax as toll booth operator forced us to pay toll fees arguing and giving fake excuses of that more than 70% physically handicapped persons are only liable for exemption. Pls take some required actions or educate staffs of toll booth operators.

Dear nhai,
I am from maharashtra and traveling from pune city to satara frequently. Here we are facing very bad and dangerous road with full of patholes, incomplete bridges, long ques at toll station. Problem is faced by everyone traveling to satara, kolhapur, sangli, karnataka etc. No buddy is looking at it. From last 9 years this is the sistuation and govt is doing nothing just promising "ache din".
Please do some work. We are paying tax and getting nothing from you.

Regards,
Indian

Dear sir,
There are many of obstructions and bowl pounds on road at many locations. And there are hundreds of diversions at many of locations due to road construction, because of such problem there may be chances of accidents and chances of damage of property as well as lost of life.
Kindly look into this matter, we are paying toll as well as road tax.
Yesterday there was an two accident near the satara city and 2 young personal death.
Kindly do needful.

Regards
Santosh nikam

I had booked for fastag through icici bank. The account allotted was 21858224 dated 23.10.2019. On 25.10.2019 they sent sms stating it is despatched by bluedart courier no. [protected] dt. 25.10.2019. On 26.10.2019 i get a message suddenly ' missed you. We attempted delivery of prepaid card-etc fast tag for account... For details pl call customer care. With great difficulty i get customer care which is nothing but a call center. Casually they say within 72 hours we will resend the card. I have not moved out of the house on 26.10.2019. None has turned up. But still i hget this message. It is high time for govt. To take cognisance of this third rated service and blacklist icici bank from issuing fastag. Dont make it compulsory.

Sir
We were at toll tax of karjan gujarat. As the traffic is to high due to diwali. This is not the way of working. Hold time was more than 3 minutes. I want my refund. I had paid the amount. Nhai will be held responsible for getting late of me at my work. They should pre determine the situation and rush of diwali and should prepared some solutions. Regarding that. I am having a video and i will go to court for that.
Regards
Nitendra singh deora
[protected]

This toll plaza is not maintaining a dedicated line for fast tag, therefore it is causing a lot of inconvenience for fast tag holders, if we are not able to utilise it and wasting time in the queue, there is no point in having fasttag.
Please advise the management of jadcherla toll plaza to take the necessary corrective action.

The condition of nh 15 between balipara and tezpur, sonitpur, assam is very poor. Only filling up of pot holes has been done in the name of repairs. However this 20 km streatch of road requires full relaying as repairs have made the matter even worse as that has not been done properly.
This road is used by lot of people because this road connects important towns like guwahati, mangaldai, udalguri, tezpur and other important towns o[censored]pper assam.