National Highways Authority of India [NHAI] Complaints & Reviews

Sir
My car with vehicle number ap 29 az 7767 is with valid fast tag and tried to cross the plaza situated in between machilipatnam and vijayawada on nh 65. I was told etc is not working and demanded cash payment for which i have asked them to provide me the complaint book so that i can log the complaint and pay the toll but staff misbehaved with me and harassed and started humiliating by hitting the car with hands and legs. As i am travelling with family i was worried and drove away from there without paying. Request you to kindly deduct applicable toll fee of rs 85 from my fast tag account and also take up the matter seriously on the misbehaviour of toll staff with road users at the said plaza.
Regards
Subrahmanyam
[protected]@gmail.com

I want to inform that nh 34 which is still toll road is in very bad condition injrious for vehicle life also after paying soo much amt to toll we get this type of road which cause exzertion daliy communutes i hope authority will take some step to solve our problem it very difficult to drive car on it. There is no problem toll tax but i need return of my money

Sir/ma'am,
As traffic police of jaipur has passed new traffic rules regarding service road. No trucks are allowed on service road. But at bhankrota petrol pump there is a pass which is used by trucks for refiling fuel. And there is no sign board provided for no entry. So please close that pass or provide sign board. Because traffic police is giving challan.

Dear sir,

Very big water blocked in near of police station & metro station at badarpur, new delhi-110044 on main highway & service road last 5 days, all peoples of badarpur are being faced problem on day to day basis & there are potholes on the road & some accident found on this road. You are requested kindly see the same in urgent basis.

Thanking
Devpal singh
Badarpur, new delhi
[protected]

Dear sir,

I was traveling from belgaum to bangalore
And paid around 600rs for toll and the road from hubali to bangalore was under
Repair and road was in horrible condition
Why should i pay toll for the road which is uncompleted this is loot and the toll rates are too much for common may why we middle class should always suffer?

Regards,
Mallikarjuna.. G
[protected]

The road (Nh160) between nashik to thane i'd in very bad state... After the rain a lot of potholes have come up making the driving very difficult.
Please do the needful.
It must be understood that the are national highways on which vehicles move at the speed of 80kmph... Such poor state of roads causes a that not only to your vehicle but the prime sitting inside.
Very poor state of affairs by one of the top organisations of india

Please confirm exemption allowed to the ex servicemen by ministry of road transport authority and highways vide. Their notification no nhai/cmu/gma/officexempt/toll tex/d-1166 dt 17th november 2006 still in force. Nh 56 (Bara toll plaza) ticket no [protected] booth b16 rohit 07.10.19 at 6.52 am has charged ₹125/- after showing identity card.
An early response is appreciated. Kind regards

Dear sir
We are passing through this highway and we want to use public toilets of ludhawai toll plaza mahua bharatpur expressways ltd but unfortunately their public toilets is locked and there were no anyone caretakers
When our pm is so worried about swachata abhiyan than what are doing nhai because we are traveling with females so what facility is provide nhai here i have attached my toll bill and pics of toilet

Thanks
Manoj mangal

Hi team,

We are paying 175 from gzb to aligarh vice-versa,

I m not able to understand why we are paying this much as the quality of road and pits on road is in huge numbers (Near bulandshar and sikhandrabad)

I would like to request you to please look into the issue

The road constructed only 1 year back but the patches work is done in multiple places this is really matter of concern

નમસ્કાર
પાલનપુર -રાધનપુર highyway નંં 27, જે થરા bypass પુલ ઉપર વાળો road ખૂબ ખરાબ હાલત મા છે.મોટા ખાડા પડી ગયા છે. Accident થવાનો ભય છે. Nhai othority વાળા ફક્ત tall collect કરવામા પડ્યા છે..તેઓ surve કરવા પણ આવતા નથી અને એ લોકો ને tall tex ઉઘરાતા જ આવડે છે.બીજું કંઈ જ દેખાતું નથી.આવા બિસ્માર road મા accident થવાથી કોઈ નો જીવ પણ જઇ શકે છે તો કોણ જવાબદાર રહેશે?મારી આપને requist છે કે થરા પુલ ઉપર bypass road જલદી repair કરાવવામા આવે... Thanks sir...

Dear sir.
Last 6 month we r traveling between palwal and mathura.. One o[censored]r toll palwal. Nh 2. Behave was worst and using bad language ad wasting lot of time to pass away. Atleast 1 hour or half an hour we r standing like a fool.. And when we asking something they use bad language and saying we r enjoying to do this. Plz do something it's a serious matter..

Dear sir
Today arnd 7:10pm when i was returning from faridabad towards delhi, on booth no.4 (From left side) i showed my disability certificate (Photocopy) (Booth no4 doesn't have barricade) so that i can go smoothly without breaking my rule. The guy first simply refused to acknowledge that disabled ppl are exempted but when i insisted that whether he has any knowledge abt rules then he asked me to show the original and start abusing me. I told him that i don't carry original as it might get lost and to get issued new one it takes lot of mental trauma. I also told him that he can check my car, it has been modified according to my need.

He simply refused to accept that i m disabled person and asked to show the original certificate and abusing me. Then i asked his supervisor to tell him about the rule but he didn't refused to accept it. I am using this delhi badarpur toll for the last 3 years but no one behaved so badly and made mockery of my disability.

I want to know whether we disabled person have any self respect or just unwanted citizen of this country

Respected nha,
I am an ex service officer owning my private vehicle. I find it difficult to pay the huge toll amount. While ex servicemen have rendered their whole life to serve our nation and are considered for concession and special facilities in many areas, it is pity to note that they are not considered for toll concession by the national highway authority of india.

Following is suggested for consideration and implementation.

1. Consider exemption of toll tax to all ex-servicemen owning a private vehicle (Cars & two wheelers only) registered on their name.
2. Commercial vehicles/taxi/auto owned by ex-servicemen should not be considered
3. Nha can consider issuing of a special pass to the vehicles (As in 1) after collecting a nominal fee. The toll pass should contain the following information.
(A) name rank and age of the ex-serviceman.
(B) the name of the corps (Army/navy/airforce)
(C) the registered vehicles number.
(D) photograph of the ex-serviceman and the photograph of the vehicle with the number plates visible
(E) the certificate should be printed on a watermark sheet of national highway authority of india
(F) signature of the nha with official stamp.
4. The toll pass should be valid for minimum 5 years, and should be renewed thereafter.

The ex-serviceman driving or travelling in their own car should carry the original identity card/discharge certificate, and to be produced if demanded by the toll plaza staff.

If the authorities are not willing to consider the above for all ex servicemen, the nha may consider toll exemtion to all the senior ex-servicemen who are above 60 years of age.,

Regards
Commander rm sundaram (Retd) indian navy

Sir i am sanjay kumar khate iof vill chuda. Our village is situated nh57 road side. Road is being broken in dangerous situation. Contractor also fill stone dust only to fill broken point. They dont spray water over dust..in wind and move of vehs dust flow everyones house. That cause various types of disease.
Sir please check the site and maintain require satisfication.

Dear sir/ madam

How many times i can pass through the toll in 24 hrs or in one day. If i pay up and down charges

(Eg from mangalore to udupi)

How many times i can travel from these two places up and down

Toll staffs or authorities are saying that only once we are allowed to pass the toll if we pay up and down charges.

Please assist me on this

My name is pradipbhai maniya. Mo [protected]. I am handicap to right lag. When i travelled surat to mp and up state the nhai authority to foce to paying toll tax, but i respect to tolled that my vehicle is invalid carriage and to not pay toll tax oll india.
But, them to force to collect the toll tax and i tolled to called senior inches he said to you have pay the toll.

-you called any one and calling me his name lokhendra rajput working (Easel sagar damoh toll roads)
Txn:u1373361m
Mo :-[protected], [protected]
I paid total six toll tax nhai
Please kindly action of each toll tax.

The highway from nagpur to bhandara is filled with alot of patches and potholes. The potholes have caused a lot of tyre damage to the cars and the toll of the road is all high of rs 80. The road condition has not improved and many of the state highways are better than this nagpur bhandara highway. Please take action otherwise the road condition will worsen causing alot of accidents.

There had been number of potholes in Birmitrapur to Rourkela and Vedvyas route of NH143 but the municipality is taking no action and just filling the potholes with soil or mud but not fixing it with concrete as they think that the four lane work has started so now no action is to be taken.
This has caused lot of major problems in this road network, many vehicles jammed on this road and many times during rain the potholes get filled with water resulting in severe accidents of two wheelers and three wheelers.The journey time has also increased to provide safety of the public buses but vehicles are damaging rapidly .

NH 27 at bhalgam toll plaza
section- motipipali to khodala.
Booth and operater no.B01. Tca
Date and time[protected], 08:46:41
Vehicle no. GJ06AO 8727
This toll plaza authority person (Who chaving gutkha lots) miss behaving and abuse with us while journey with Family (my father, mother, 2 aunties, grand mother, sister, niece)
I have start journey between deesa(Gujarat) to adisar by NH 27 at bhalgam toll plaza. I'm ready to take return toll tax but one Hyundai car passenger arguing to avoid toll tax above me. Some time we wait to clear line but no body from toll authority interested to clear line After some time my father tell to authority person to clear line and take our toll tax and leave us
But the authority person abuses my father and my driver. After all this we take toll and trying to leave toll plaza. the person again come abusing us this time all women's scared of our family
That time I m lost my control and slap the person who chaving gutkha. After this All mob From toll authority attacked on us
Please NHAI to take action this type of gundas

Dear sir/madam,
Good day.

My name is gaurang yadav.

Vehicle number - mh11bv8560 (Car)
Vehicle is equipped with active fastag of hdfc bank. Custome id :[protected]
Toll plaza about which complaint is given : kini - nh 4 (Msrdc)
Above said vehicle was using a dedicated etc / fastag lane.
Date of occurance : 2-oct-2019
Time of occurance : 18:13 hrs

There are two points in this grievence / complaint.

1. Etc lane from kolhapur towards karad was congested for more than 10 minutes, but as per nhai directives toll charges must not be collected during such congestion. But after staying idle in lane for more than 10 minutes toll charges were collected.

2. On etc lane from kolhapur - karad, toll collector staff (Specifically a local marathi spoken manager) has misbehaved and spoken arrogantly.
A written complaint has been registered against the said person in the official complaint register book at toll plaza and verbally to toll manager mr. Amol gaikwad,

Fastag toll transaction copy is attached herewith.

Kindly take appropriate action so that above situations should not occur again and a fastag customer must not be humiliated by such shamless and arrogant behaviour of toll plaza employee.

Revert back after the matter is resolved with corrective action taken.

Gaurang yadav
Mobile number : [protected]