National Highways Authority of India [NHAI] Complaints & Reviews

NH 27 at bhalgam toll plaza
section- motipipali to khodala.
Booth and operater no.B01. Tca
Date and time[protected], 08:46:41
Vehicle no. GJ06AO 8727
This toll plaza authority person (Who chaving gutkha lots) miss behaving and abuse with us while journey with Family (my father, mother, 2 aunties, grand mother, sister, niece)
I have start journey between deesa(Gujarat) to adisar by NH 27 at bhalgam toll plaza. I'm ready to take return toll tax but one Hyundai car passenger arguing to avoid toll tax above me. Some time we wait to clear line but no body from toll authority interested to clear line After some time my father tell to authority person to clear line and take our toll tax and leave us
But the authority person abuses my father and my driver. After all this we take toll and trying to leave toll plaza. the person again come abusing us this time all women's scared of our family
That time I m lost my control and slap the person who chaving gutkha. After this All mob From toll authority attacked on us
Please NHAI to take action this type of gundas

Dear sir/madam,
Good day.

My name is gaurang yadav.

Vehicle number - mh11bv8560 (Car)
Vehicle is equipped with active fastag of hdfc bank. Custome id :[protected]
Toll plaza about which complaint is given : kini - nh 4 (Msrdc)
Above said vehicle was using a dedicated etc / fastag lane.
Date of occurance : 2-oct-2019
Time of occurance : 18:13 hrs

There are two points in this grievence / complaint.

1. Etc lane from kolhapur towards karad was congested for more than 10 minutes, but as per nhai directives toll charges must not be collected during such congestion. But after staying idle in lane for more than 10 minutes toll charges were collected.

2. On etc lane from kolhapur - karad, toll collector staff (Specifically a local marathi spoken manager) has misbehaved and spoken arrogantly.
A written complaint has been registered against the said person in the official complaint register book at toll plaza and verbally to toll manager mr. Amol gaikwad,

Fastag toll transaction copy is attached herewith.

Kindly take appropriate action so that above situations should not occur again and a fastag customer must not be humiliated by such shamless and arrogant behaviour of toll plaza employee.

Revert back after the matter is resolved with corrective action taken.

Gaurang yadav
Mobile number : [protected]

Potholes all over the highway.
Tar melted and derp cuts on highways.
Uncut trees and plantation in divider area.
The list is never ending sir.
Despite the tender terms specifically mentioning weather conditions and load the highway traffic will experience then how can the roads get spoilt in such a short duration and hardly few years have passed after the completion

Sir this attracts bad name for the country and for the government.
This is national waste.
This is very unsafe to drive.
Lot of accidents happen.
Pls get these defects rectified.
A line in response and timeframe to complete these defects will be highly appreciated

Regards

NH3 पर धामनोद से इंदौर के बीच रोड की हालत अत्यंय खराब है जबकि धामनोद से इंदौर के बीच 2 टोल पर वसूली की जाती है। और इसी NH3 पर गणेश घाट सेक्सन में रोड़ निर्माण की तकनीकी त्रुटि के कारण निरंतर दुर्घटनाएं घटती रहती है जिसके चलते अभी तक सेकड़ो जाने चली गई है NHAI और केंद्र शासन से मेरा निवेदन है कि जिस कार्य के लिए आपकी सरकार के द्वारा जिस जनता से TOLL वसूली की जाती है उनके प्रति अपनी जवाबदेही समझें और उपरोक्त समस्या का अतिशिघ्र निदान करे।

We were held up in a fastag toll gate (Pallikonda) at 07.30 on 2nd oct 2019 for more than 10 mins. And we ended up changing the lane and had to pay cash for the toll even though we have fastag in our vehicle. The previous toll also had the same issue.
If we cannot move faster in a fastag toll lane, then i don’t see a point in having fastag in the vehicle.

Two wheelers are not supposed to be allowed on the flyover. However everyday, they travel on it, because a side opening is kept for them. If they are allowed to go, there should be toll tax for them also.
Moreover, serious accidents have taken place and are likely to take place if this continues.
Take care of the issue before it is taken to higher level against map company.

This is a feedback for western peripheral expy which starts from bahadurgarh to kundali. I have traveled twice on this highway and it is very risks as well as some improvements suggestions:

1. There was no fastag sensor on entry of the highway
2. Pathetic roads with lot of broken areas and unexpected gater joints which actually led the car to jump many times as there were no indications of such situations
3. No cleanliness on the side of the highway which spread due to accidents (E. G. Car bumpers pieces, plastics etc.)
4. Broken toll plazas

I am not sure how much value it will add to its improvement however i would love to travel to this highway freely like i travel on lucknow - agra and agra-greater noida highway which are like no tension on road conditions but yes on speed.

Shriman ji se anurodh hai ki prarthi ki jameen nhai dwara jameen adhigrahan ki gayi jismein kisan ko kafi ka muavja mila
Jiske khilaf prarthi ne dm court mein appeal ki aur vahan se jila adhikari raebareli dwara aadesh parit hua jismein ki rashi ko badhane ka aadesh hua use aadesh ka palan nhai nh i raebareli dwara nahin kiya ja raha hai kisan ko muvavje ke liye dar dar bhatak na pad raha hai kisan dwara paisa mangne per bataya jata...

I have discovered the following problem with concrete road work between hospet to bellary. The pavement quality is not up to mark as compare to other national highways within the state & contractor who is working in this site are not making the right things & creating lot of problems to the users as well as public.
• road contract was scheduled for two years of validity from dec-2017 to dec-2019 but now it seems it will take another year to complete this project – for this what is your action plan against delay in completion of project.
• at many locations road was not properly designed i. E. Service roads for villages/ factories parallel to highways
• from last 6 months there is no single activity carried by contractor.
• most of cases the joint between bridge & roads are kept very pathetic conditions & this is creating lot of dust & hazardous surface to drive at evening & late nights.
• no proper display boards or caution boards for road diversions (It may lead to serious accidents)
• bypass roads are kept incomplete & contractor are not doing any single activity on bypass roads.
• existing service road is damaged at several location & very unsafe to drive for users – (At least maintain the existing service road in good condition till the project completion)

Dear NHAI
At negadiya toll plaza Udaipur which cost 125 RS per side charged me twice in 6 minutes due to their system error in FAST TAG.
I am attaching screen shot for reference
There is no number of roll plaza to contact to take my 125 RS . Kindly help they said first time it is not working your amount is not deducted but lately I received two message of deduction from FASTTAG

Sir i was traveling from hyderabad to sircilla by my car ap 09 cd 5925 for pooja of my late father first year death anniversary in vimbalwada in sircilla dist while returning from sircilla to hyderabad @ between 8 to 8, 15 am on 28 september 2019 i reached siddipet toll tax booth of h k r roadways limited siddipet telangana state, i want to inform you that the duty officer along with 15 other pepole came and started abusue me and hit my car with iron rods and they wear drunken and they hit me with legs and hands, when i asked them why are you hitting me they only abused and hitting me, i dailed 100 to call police three times but police came after half hrs, when police man came they again started abussing i front of one police man, after some time latter i parked my car near the booth and catched a bus and went to kukunoor police station and i have complained, in the mean time two duty officer of h k r roadways along with three more pepole came to police station, there also in front of sub inspector mr, parmeshwar rao again they started abussing me in police station, i requet you to pls look in this matter and pls see viedo recording,

Kind attention - mr chairman nhai, hq dwarka.

While traveling from cochin to agra by car, i was travelling through nagpur bypass on 29/09/2019, i had taken toll of rs 125/-at borkhedi at km 35+600 on nh 44 having ticket no 01954 at 09:59 am on 29/09/2019 before start of bypass on existing road. Immediately after entering to nagpur bypass they have charged another toll at nbp at km 745+070 on nagpur bypass having ticket no 01304 dated 29/09/2019 at 10:19 am. When it was objected at nbp that it is being objected by booth operator saying that, borkhedi toll slip is for that toll plaza this is for nagpur bypass you have no choice you have to buy it. He told that you check the toll slip no where it is written that this is also applicable for nbp toll plaza that's why you have to pay to travel on nagpur bypass. Even after telling him that it is of same company, he told that it is being instructed by company only that's why we have to charge.
After traveling few km on nagpur bypass kkbp toll plaza at km 707+450 they charged rs 130/- when it was objected by us that we had already paid 250/- rs for nagpur bypass how much you will charge for this. Toll booth operator told that we will not consider any previous ticket you have to pay rs 130 more for nagpur bypass. We objected and asked him to call toll plaza supervisor. He told we are following instructions from our office. You have to pay rs 130 for this toll plaza. Whatever you have paid it was for those toll plaza locations. I had told him that we had already paid rs 250/- for nagpur toll plaza how much we have to pay and what is the length for the nagpur bypass constructed by oriental nagpur bypass construction pvt ltd he told the he is not having details for this but as per company information we have to charge rs 130 this is only we know. We had paid rs 130/- and got the toll collection slip that means we had paid total toll of inr 380 for car for nagpur bypass.. The one more surprises was waiting for us that this toll collection slip was not having any information about the details and length for the toll collected. It seems that this ticket is fake generated on the kkbp plaza and is not the same as the other two toll plaza issued the tickets by the same company.

It is the request to nhai hq, dwarka to take this matter very seriously as the road travelers are being cheated by oriental nagpur bypass construction pvt ltd for nagpur bypass length.

It seems that this matter may be in knowledge of nhai piu, nagpur also if not it will be very surprising fact.

This is with the facts and details with me. I am requesting you to look in to the matter and do the justice in this regards.

Suggestion - every toll plaza should be assigned the specified length of toll amount with the length of section.

In case of multiple toll plazas for one section of project length - they should not charge toll for total section length at one toll plaza. Every toll plaza should be specified a length and amount so that no concessionaire will take due advantage of the situation and also they will not be able to cheat the public by repetitive collection.

Please treat this matter very very serious and punish the concerns involved in this matter from concessionaire / authority/ authority engineering company or any one in person.

With hope that mr chairman will take appropriate decision in this regard and take serious actions against culprits

Thanks and regards

(Krishna kumar dixit)
Mob - [protected]
Flat no m-002, utkarasht lotus greens apartment
Mendu road, mendu hathras 204101

Hi all,
I live in pandav nagar nearby delhi-meerut expressway. Everyday, numbers of heavy vehicles passes through this highway at night with such a loud music which causes immense disturbance to whole community.
I request the nhai department to please help us in stopping this noise pollution so that we can sleep properly.
Thank you for positive consideration.

Hello team, i live near the samaspur village which is right opposite to pandav nagar and we have delhi-meerut expressway here. Everyday, we see many trucks or tempo passing through this highway at night with such a loud music which causes immense disturbance to us and we find difficulties while sleeping. I request the nhai department to please help us in stopping this noise pollution so that we can sleep properly. Thank you.

A dedicated etc lane was provided in the kumbalam toll plaza in ernakulam, kerala recently. But, the people manning the toll plaza, allow non-etc vehicles to pass through this lane without any restriction. It's needless to say that this defeats the very purpose of a dedicated lane and discourages anyone wanting a fastag for their vehicles. When asked about this, the response of the staff is unapologetically unprofessional, and the whole thing reflects poorly on the nhai.

Hi sir,

We paid for fasttag and we have sticked the fasttag in vehicle front glass. Unlike other toll plaza, i have seen trissur, paliyekkara toll plaza is always blocking their fasttag line with a barrel and allowing vehicle to pass only one at a time. Until the other vehicle passed the toll completely, all other have to stop before the fasttag line. Due to this there will be always a huge queue in fasttag line alone. If their scaning machine is having issie they have to fix it or else a manual handy scanner can be made available at the plazza, rather than troubling the public with this kind of foolish process... Please get this resolved at the early as always it create issue with the punlic and toll. Plazza management fight with public to hide their issue...

Nh authority has to instruct all the toll plaza management in written to avoid this type of process with immediate effect..

Thank you,
Regards
San

This incident happens[protected] when I'm going to sirsa i reach Ramayana toll plaza and toll charge automatically deducte from fastag at 10:36 but they deny that due to some reason toll charges are not deduct from fastag so you have to pay cash so i pay 110rs to that boy for double slip and slip timing is 10:38. But later i received a message of money deducted at toll plaza. While I'm arriving back from sirsa i told them that at morning while I'm crossing this toll you charge me charge me double and tell them all matter about fastag and toll slip. They told me go to the our office and talk to them regarding your matter. When i go inside their office and discuss about the matter to a boy that is working their i also told them that i wanna talk with your manager but after some conversation he deny to refund my amount and their whole staff behaves very rudely with me and throw me out from their office and didn't give me any refund and my clothes are also tier while they are throwing me out form their office so i want that you should take action against their staff behaviour and this fraud

Sir
At about 14:30hrs on 26/09/19 i reached tatiyawas toll naka on nh52 (Jaipur to sikar road) from discharging my duty. I am serving in cisf (Capf) at jaipur i show my i card to toll naka no 1 staff they can't accept and told me now you are not in uniform then i conversation to shift in chage they also told me you are not in duty and not wearing uniform so you paid toll charge already i show latter issued by nhai and also my duty chart with my name but he can't accept and he told me that is my toll naka we make a rule and he gave me reply very crudely and doing misbehave
So i request you to please sent guidelines to tatiyawas toll plaza give behavior training also and take necessary action please
Thanks sir
From shiv sharma.


Cisf (Capf) jaipur

On 21.09.2019, truck rj 14gd 9449, passed mathura delhi toll plaza and was charged rs 1500. It was carrying my house hold goods and charged me for the same. However on asking for receipt the plaza personnel informed since fasttag was installed and the amount had been deducted from the account itself hence no receipt was generated. However, this is inconvenience on my part. Please look into the matter that even fasttag gets receipt.. As the amount is deducted from the truck owners account while we are just users who are moving their goods in the truck and we are left with no proof that the toll was paid

Already we are facing heavy traffic near pottu toll plaza..in addition to that heavy lorries and trucks parked before toll plaza creating 3 lanes road to 2 lanes and creating headache. Kindly inform patrol to take strict actions & ensure no lorries parked around toll area.. Puzhal toll plaza even worst more containers parked who have given permission for those vehicles to park. Pls take strict actions