Claimed

National Highways Authority of India [NHAI] Complaints & Reviews

1
Updated: Oct 22, 2025
Complaints 8454
Resolved
214
Unresolved
8240
Contacts

File a complaint to National Highways Authority of India [NHAI]

Having problems with National Highways Authority of India [NHAI]?

File a complaint and get it resolved by National Highways Authority of India [NHAI] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

National Highways Authority of India [NHAI] reviews & complaints page 318

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
Madathil@1957
from Ernakulam, Kerala
Oct 16, 2019
Resolved
Report
Copy
Resolved

Address: PMRA-7, Paruthely Avenue,, Edapally Toll, Edapally P.O., Ernakulam, Kerala, 682024

For chennai-bangalore express highway some land was acquired at hosakote, kasaba, kannurahalli village, bangalore my file no is laq/expbc/sr/hsk[protected]. Almost all of the people had got their compensation before 2019 march. But the amount is not credited to my account till today. I have already submitted all records including the receipt. So i request that kindly take urgent steps to get me the amount. Ok m g rajagopalan, ph [protected], [protected]@gmail.com
Nov 4, 2019
Complaint marked as Resolved 
Oct 16, 2019
Updated by Madathil@1957
Copies of documents are attached

Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    Abraham Kurien
    from Bengaluru, Karnataka
    Oct 15, 2019
    Report
    Copy

    Address: Godrej Platinum, 560024

    The storm water drain outside aster hospital on nh 7 upto kodigehalli junction is poorly constructed. The drain taking nh traffic has broken at a number of location. Each time the cover slab is broken, it takes2/3 months to repair causing great in convenience to traffic. The quality of repairs is often unsatisfactory.in my opinion as a civil engineer. I feel that the cover slab should be replaced over the entire length.
    The last complaint is yet not attended. Please do the needful.
    Regards
    +1 videos
    Oct 29, 2019
    Updated by Abraham Kurien
    Except for blocking the area and that after one week, nothing has been done. If NHAI takes so much time it is a sad day. Bengaluru roads are a common topic of discussion when you meet anybody from outside.
    When will India become world class. I can’t see it in my life time. It was my dream.
    My self dr varun travel everyday from Hosur to bangalore I face jam in this toll for minimum 10 minutes one way, during Weekends it’s even more, environment in this toll is bad with all drunk beggers who pay to toll mangers their part kindly resolve this issue please, I see lot of jam it is very disgusting to travel through this way I find ashamed
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      N
      Nkramesh
      from Noida, Uttar Pradesh
      Oct 15, 2019
      Report
      Copy

      Address: Nagpur, Maharashtra, 440027

      Dear sir
      Please refer to my earlier complaint with its id as 2430430 filed with you in august on 22nd. What's the matter of regret that no cognizance of the request has been taken so far. The authorities concerned didn't even have the courtesy to acknowledge it. Nearly after a couple of months receiving no communication from your side in this regard is a matter of great concern. You are once again requested to kindly go through and justify the situation at the earliest before knocking at the court of law.
      With regards
      R n kulkarni
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        D
        Dipak kp
        from Contai, West Bengal
        Oct 14, 2019
        Report
        Copy

        Address: NH-41, Sonapetya km 11.600, Kolkata, West Bengal

        Single journey toll tax has been collected as rupees 105 where as receipt being provided for rupees 75. Receipt attached. I travel through this toll quite frequently and have been noticing it very often. Normally the toll counter is so crowded that there is hardly any time to discuss this with the toll collector. I believe that either Govt or customers have been cheated consistently. Looking forward to exemplary punishment. Expecting to receive the details of action taken.
        Thanks in advance
        Regards
        +1 photos
        National number 8 jetalsar village Taluka Jetpur district Rajkot please street light repairing
        RONAk j. Bhuva's reply, Oct 10, 2019
        Light
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          Aman73513
          from Mumbai, Maharashtra
          Oct 14, 2019
          Report
          Copy

          Address: NHAI BRIJGHAT TOLL PLAZA, HAPUR BYPASS TO MURADABAD

          It is to inform you that the bright toll plaza are dealing late with their customer... They are taking much more time then prescribe in the rules i.e. 10-15 second. As per the information Mr. Jindal received about NHAI toll plaza rules, that One doesn't have to pay the toll fees if any vehicle fails to complete this process due to:
          Congestion at the booth.. As there was one jeep infornt of me after one car the staff member was having some conversations with him for about 6-8 minutes..
          After reaching there I asked him for the same rule and for 3 min in a line rule.. He totally sad no and took payment from me and started arguing with us... So please do something against it...
          Thanking you...
          +1 videos
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            K
            krishna kumar pande
            from Delhi, Delhi
            Oct 14, 2019
            Report
            Copy

            Address: Moradabad, Uttar Pradesh, 244001

            I had to travel by road from roorkee to moradabad due to the cancellation of the train from dehradun yesterday.
            It took me 7 hours to travel 235 km on the highway.
            Virtually there is no road in a major portion of the highway between haridwar and nagina specially after nazimabad.
            It appears that the contractor of the 4 lane work has left the work. It is for national highway authorities to ensure that the two lanes atleast are worth driving.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              G
              GuruBhat23
              from Pune, Maharashtra
              Oct 15, 2019
              Report
              Copy

              Address: #177, 2nd floor, First ‘ A ' Main, Kasturinagar, 560016

              Hi

              I have been noticing that NON-FASTTAG holders blocking FASTTAG lane and TOLL Staff encouraging such things at below Plazas:

              Shantigrama, Karnataka
              Kadabhalli (Kirasave)
              Bellur Toll Plaza
              Nelamangala Toll Plaza

              This is NOT the first time I am complaining here but, as my previous concerns are not being addressed, bringing up the same once again. Please help and SAVE OUR TIME !!!

              Regards,
              Guru B
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Saini Naveen
                from Kota, Rajasthan
                Oct 14, 2019
                Report
                Copy

                Respected

                I regularly use your sonwa toll plaza (Irb jaipur deoli). Each and every time the staff member of above toll plaza said"our fastag is under service" and asked for cash. Their behavior with customers/ are also not good.
                I are requested you to please look into the matter and do the needful.

                Naveen saini
                Mob: [protected]
                Rj45cf3855
                +1 photos
                Oct 14, 2019
                Updated by Saini Naveen
                I regularly use your sonwa toll plaza ( IRB Jaipur deoli). Each and every time the staff member of above toll plaza said" our Fastag is under service" and asked for cash. Their behavior with customers/ are also not good.
                I are requested you to please look into the matter and do the needful.

                Naveen Saini
                Mob: [protected]
                RJ45CF3855
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Smruti Preetam
                  from Bhubaneshwar, Odisha
                  Oct 13, 2019
                  Report
                  Copy

                  Address: Kendujhar, Odisha, 758043

                  The fastag lane at hasanpur (Sainkul) toll plaza of nh-215 (Panikholi to rimuli) of odisha is always closed. I have fastag in my car but due to close of the fastag lane, everytime i have to go in the normal lane. The behaviour of that toll plaza staff was also very bad. They always gave excuses very rudely. They always say that blow horn infront of the lane and wait then we will open the fastage lane. I have fastag in my car to go quickly. Why should i wait unnecessarily? The toll plaza staff were violating the rule by blocking the fastag lane. So i want that fastag lane should always be open for easy access of vehicles.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    M
                    Monu Jerry
                    from Mahwah, Rajasthan
                    Oct 13, 2019
                    Report
                    Copy

                    Address: 84'sagar city, kunda, amer, Jaipur, Rajasthan, 302020

                    Hii i m a indian citizen
                    Todqy i travell by nh8 and i travell many time by this... But today i notice the nh is in very bad condition, so many dumps in this
                    So pls notice my complaint for this highway because every day many tourists and vehicles passing by this and they are suffering from this bad condition
                    I request you to improve this
                    Thank you
                    Indian citizen
                    Nitin yadav
                    Sir in SRI SAI ENTERPRISES, BANKAPUR, HAVERI. Below 18 years working in cash counter and collecting toll.Not accepting Rajive Gandhi Yuva Shakti Sanga Card.I we ask way the supervisor is miss behaving his name is S.B DODDAMANI. AND M.S.PATEL. the another one and not having uniform and no ID card waring.

                    for nh8 - Comment #3558984 - Image #0
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      M
                      makhijaniz
                      from Vadodara, Gujarat
                      Oct 14, 2019
                      Report
                      Copy

                      Address: Vadodara, Gujarat, 390007

                      On October 13th, 2019...

                      I travelled by my car on Express Road NE.01 - Vadodara - Ahmedabad...
                      It was 17:52:12 when I entered Toll Tax Booth at Vadodara...

                      An amount of Rs. 110/ was debited to my Fastag bearing ID number 10019563...

                      I exited at Sardar Patel Road for going to Ahmedabad air Port...

                      There were many road construction activities going on...Difficult to Drive...

                      So,
                      While return journey I choose to make entry from CTM Toll tax Booth...
                      It was 20:37:12 hrs...
                      Due to some error, an amount of Rs. 110/ was debited to my Fastag account...

                      In fact, return on same day fetch less of Toll tax...

                      Kindly organize to get refund...

                      Regards,

                      [protected]@gmail.com

                      [protected] / [protected]
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        ShashiJK
                        from Anekal, Karnataka
                        Oct 12, 2019
                        Report
                        Copy

                        Toll is being collected for one of the worst roads between chitradurga and hubli. There are a lot of diversions into service roads where there is no road at all.

                        At least stop collecting the toll fees till the road work is completed.

                        Not able to understand why are we paying toll for?

                        Request concerned authorities to look into the matter and do the needful. Hope to hear something positive on the same.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          K
                          kiran.amrutkar
                          from Ahmedabad, Gujarat
                          Oct 11, 2019
                          Report
                          Copy

                          speed breaker / hump

                          Address: Nashik, Maharashtra, 422009

                          My name is kiran p. Amrutkar, i am going to chalisgaon from mehunbare (National highway no.211/13 chalisgaon to dhule, maharashtra) there are many speed breakers on this 12 kms road.
                          Out of these speed breakers many breaker's height is very high. My wife is felt down with my 2 years daughter on our motor cycle due to this dangerous speed breaker (Location - opp kamaldeep apartment, near collage, before railway overbridge, chalisgaon)br...
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy
                          C
                          cvr_consum999
                          from Bengaluru, Karnataka
                          Oct 11, 2019
                          Report
                          Copy

                          Please find attached the condition of the road on nh 8d at gadoi fee plaza, gujarat.
                          We pay toll of 90 rs (Return trip) and there are around 7 diversions and infinite pot holes.
                          We have to pay toll and this is what we get.
                          I have attached the toll ticket for your reference. It becomes really difficult with senior citizens on such roads. Why do we pay toll if we get road? I want a refund of my toll.
                          +3 photos
                          Sir
                          I have not received any notice
                          Karnpura 85, toji no. 596, khesra no. 1120/3044,
                          Kttha 4.3
                          Sir no response any may एप्लिकेशन
                          1 - 15/9/2012
                          2- 27/7/2018 जिला भू अर्जन पदाधिकारी सारन छपरा बिहार
                          Sir please help me

                          bad quality of toll road with potholes - Comment #3559264 - Image #0
                          Sir,

                          The fast tag lane of dumripali toll gate isn't working as of today i.e 7th oct 6.35pm.
                          Many passengers are affected by it. The lane sensor makes the stick fall on vehicle glass which can lead to serious injuries.
                          Please take actions asap

                          Thanks
                          Sumatee
                          Helpful
                          Found this helpful?
                          2 Comments
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            Aparna Kale
                            from Udaipur, Rajasthan
                            Oct 11, 2019
                            Report
                            Copy

                            Quality of national highway while going from from pune to shirwal is very poor. There are big patches of pot holes at multiple places on the road causing serious delays, wear and tear of vehicles and damages. It is a toll road yet the quality is pathetic.

                            Few prominent locations that need immediate attention are just before khed shivapur tool booth, near nasarapur phata, near hotel tiranga, just before sarole (Bridge on river)
                            The flyover bridges have been incomplete for past 5 years.
                            There are multiple industries around shirwal. So thousands of employees who commute every day from that road are suffering from this.
                            Pregnant employees have taken full leave as it is risky for them to travel with such poor road conditions.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              Shibashish Mukherjee
                              from Roorkee, Uttarakhand
                              Oct 11, 2019
                              Report
                              Copy

                              Address: Bhavnagar, Gujarat, 364001

                              Dear sir

                              I shibashish p mukherjee have worked in mass infrastructure pvt. Ltd (Mipl) as a project manager from 1/03/2017 to 28/10/2017. I was posted in talaja mahuva national highway projects under concessionaire mep infrastructure developers ltd (Mep idl).

                              The details of client, main contractor, and subcontractor & projects are as below.

                              Employer/client means national highways authority of india (“nhai”) having its head office at g-5 & 6, sector 10 dwarka, new delhi. Local office: 203, 204 & 205 business link arcade, near prayosha residency, 150 ft ring road. Bhavnagar 364001, tel:[protected]/27, email: [protected]@nhai.org

                              M/s mep infrastructure developers ltd (Mep idl), a company having cin-l45200mh2002plc136779 with its registered office at: a-412, boomerang, chandivali farm road, near chandivali studio, andheri (East), mumbai-400072 is the main contractor. T[protected], f[protected]

                              M/s mass infrastructure pvt. Ltd. (Mipl), a company having cin-u45209gj2002ptc040369 and its registered office at kalapi avenue, ist floor, b/h malhar point, opp. Vaccine institute. Old padra road, vadodara, gujarat-390015 is the sub-contractor. Phone[protected], tel/fax[protected], mobile arvindbhai patel: [protected], monibhai patel: [protected], e-mail [protected]@yahoo.com

                              Project name: “four lanning of talaja-mahuva section of nh-8e from 53.585 to 100.00 km (Design chainage km 54.990 to 100.450) (Package-ii) in state of gujarat”

                              We a team of 49 staff members were relived from duty as informed to site team by vide letter no mipl/mrpl/2016-17/76 dated: 26th september 2017, as m/s mepidl has withdrawal the work from m/s mipl from date 30/08/2017 due to non-fulfillment of the target as jointly decided by mepidl & mipl.

                              As per settlement agreement cum consent terms between main contractor & sub-contractor i. E. mepidl v/s mipl. Dated 23/03/2018, mepidl has cleared all the balance amount to mipl for the work done till 17/08/2017. M/s mipl received the balance amount from mepidl in the last week of may-2018.

                              Though it has been conform in the reliving letter that our full and final dues will be cleared by 26th october 2017. But till date i have not received my pending dues such as salary, expense done on behalf of mipl, balance leave encasement etc.

                              i have always performed my duties with utmost dedication and sincerity. My work has always been appreciated by both the contractor & sub-contractor.

                              i am a salaried person and all my expenses are managed by my salary. Non-payment of dues which is a huge amount is creating a hindrance to the payment of other associated expenses.

                              Though it is mandatory to employer to deposit the deduct tds on salary if total salary exceeds the threshold exemption limits provided under income tax act under section 192 of income tax act, 1961.

                              Regular tds & professional tax has been deducted for whatever the payment i have received from mipl's end. But i have not been provide the form-16. on viewing the online departmental record form 26-as it has not been deposited.
                              Due to the non-availability of form-16 i could not available the applicable deduction like hra, medical expense, conveyance etc.

                              From october 2018 m/s mipl representative are not receiving my call nor r replying to my mail. though mepdil being the principal employer also not responded to my e-mail as well as written communication. As client m/s piu bhavnagar, i request you to register my grievance and also request you help me to clear my dues from principal employer m/s mepdil as m/s mipl is not responding to my valid dues and m/s mepdil has cleared all the balance due of m/s mipl.
                              +2 photos
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                K
                                Kunal Raina
                                from Shikohabad, Uttar Pradesh
                                Oct 11, 2019
                                Report
                                Copy

                                Address: F-624 Bhawana Estate, Sikandara, Agra, Uttar Pradesh, 282007

                                I am resident of bhawana estate, sikandra (Front of kaamyani hospital), agra-282007.

                                My main concern is that there is turn in front of kaamyani hospital for residencial area, where vehicles take turn from nh-2 to that residential area. This area average 2500+ vehicles cross the nh-2 on daily basis which occurres daily traffic jam & major cause of accidents.

                                It can be easily solved with traffic signal or 2 u-turn.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Swatantra Gupta
                                  from Bengaluru, Karnataka
                                  Oct 11, 2019
                                  Report
                                  Copy

                                  Address: Saraswati Nagar, Agra Road, Dausa, Dausa, Rajasthan, 303303

                                  Hi

                                  I have been a regular commuter between (Dausa to jaipur) & dausa to bandikui) where as fast tag lanes at rajadhok toll plaza and sikandra toll plaza are made purposefully slow movement and trucks will be lined haphazardly where as cars will find little space and the toll booth operators are irresponsible and takes their own time to scan.

                                  Most of the times i pass through cash lane in spite of having fast tag

                                  Their intention is not to entourage the digital transaction and show rude in behavior when we ask for the reason for slow movement. Even i spoke to smt. Vasundhara peddapalle / [protected] representative of jmtpl in this regard, but sorry to say i didn't found any improvement.

                                  Is there any one is looking at this? Please take some corrective measures so that smoothly vehicles can be passed from the toll plaza lines using fast tags.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    B
                                    Bhavpreet Singh
                                    from Pehowa, Haryana
                                    Oct 11, 2019
                                    Report
                                    Copy

                                    Nhai (Panchkula - kalanaur highway) in haryana toll plaza situated at village milk majra operated through the coral company. It is submitted that the coral company :-

                                    1. The company charges the amount from very nearby villages in the shape of
                                    Pass.
                                    2. The company always imposes extra rules on flimsy ground during the
                                    Period of renewal of pass.
                                    3. Now a days, the company imposes the compulsion of fast tag during
                                    Renewal of pass in the m/o oct. 2019 with a justification that the govt.
                                    Made it compulsory.
                                    You are requested to direct the authority to resolve the problems immediately.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      Shakuntala 20
                                      from Dehra Dun, Uttarakhand
                                      Oct 11, 2019
                                      Report
                                      Copy

                                      Address: Pauri Garhwal, Uttarakhand, 246174

                                      Dear sir
                                      I am a resident of srinagar garhwal uttarakhand. My house is on badarinath marg. I have been facing severe water crisis since nh construction started in my locality. Your workers have no concern for the public. There is no coordination between jal sansthan and your workers. Frequently our water supply is getting disconnected and every time we have to arrange plumbers personally. Three days back i was standing near the sight and i requested your workers to save my water pipe from getting disconnected when the jcb machine was working on the road near my house around 11.30 pm but they did not bother. Then they gave me a umber of somebody and ensued they they would get it done the next day. But it has has been three days since my water supply was disconnected. I am a working woman and it is impossible for me to arrange water. Is this the way your workers should work? Where do we go for water? Please take cognizance of this serious issue and ensure that there should be proper coordination between nh authorities and jal sansthan authorities along with their respective workers so that the affected residents, who are cooperating in all respects with the ongoing nh construction work, may not have to suffer at least for the necessary necessity like water.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit