National Highways Authority of India [NHAI] Complaints & Reviews

There is a huge drain running along SH82 on either side in CHINNASANDRA VILLAGE OF CHINTAMANI TALUK. The drain is completely filled with mud, waste and dirt, even though informed in grama panchayat many times there is no action taken. We request you kindly look in to this matter, because there is a foul smell coming from this drain in front of our houses, also there is increase in mosquitoes. Due to increase in mosquitoes many people in our village including my mother suffered from dengue.

This is to bring to the kind notice of the concerned authorities about the rude and arrogant behavior of the toll staff.

On 22nd October 2022 evening around 7.30 pm, we were returning back to Bangalore from Tirupathi and at the Mahasamudram toll plaza near chittor, there was some issue with my fastag and the toll staff were so rude, arrogant and hasty with their language and behavior that we felt we were talking to some local goonda gang.

It's high time that the concerned wake up and give proper training to the staff as it's from the public money that all these people are making a living and we do expect some basic courtesy and politeness when dealing with public.

Hope this reaches to the right people and they will take necessary action.

Regards,
Pramod

SV Puram Toll Plaza has not completed Road and not even maintained partially completed Road, not even 1 KM Road maintained as per Highway Authority Rules, Paying a toll fee of 80 rupees per car is worthless on badly maintained highways, one-way roads that are closed in certain locations due to incomplete road work, incomplete bridges, speed bumps that are imperceptible, and inadequate maintenance along the sides of the road. There is a need for the NHAI to intervene.

Drunked toll plaza employee of faridabad sarai badarpur toll is in drunk position doing misbehaviour and calling the local Gundas, abusing and threatening to murder . All these threatening are recorded in my camera.
Please take a serious note on this .

The operators of Panipat Toll plaza are extorting illegal toll from armed forces personnal despite being shown the I Card as per NHAI circular as well as Supreme Court Order on the subject. Such employees should be severely punished and dismissed for violation of orders and showing disdain to the sacrifices of faujisand making derogatory remarks against the Army and Air Force.
Clear instructions by e issued to the toll operators to follow the rules of exemption.

Hello,

Road conditions for roads under hiwargaon pawasa toll plaza on national highway 50 near sangamner(Nashik, Maharashtra), is very poor. There are many holes on the road and those are very dangerous. Suddenly some hole comes and we have to apply breaks and this may lead to accident from vehicles behind us. Also it cause damage to vehicle. As a toll paying citizen we deserve better roads, at least safe roads. I tried to complaint saveral time but toll plaza employee did not co-operate. Please look into it.

Hi Sir / Madam,

As an extension to the flyover project in the New Natham Road by NHAI,
We are now facing severe water seepage issue at Lake Avenue 2 street bank colony next to Narayanapuram in Madurai (Tamil Nadu). This issue is because of the culvert laid at the incorrect place on the main road which is opened, and water is seeping from the lake to the other side of the main road. Old channel has been blocked because of the encroachment in the channel path. NHAI has dug 3 feet wide, depth outside compound at back of my house (No: 3/441). Water is stagnated 24/7 and hence water is still seeping inside my house. Absolute improper planning by NHAI wrt laying the culvert and not considered the old channel( madai in Tamil) clearance before laying the culvert. Water stagnation is creating a huge problem for me in the house with drainage issue and unable to live in the house.

Please resolve the issue and close the channel opened in the backside of my house.
Expecting very quick action as heavy rains expected in next few weeks.

Thank you.
Contact# [protected] / [protected]
Address: 3/441, Lake Avenue 2, Bank colony, Madurai 625014

Extra charge deducted toll plaza by fast tag in paytm

Hi Team

My car is with me in my home and 110 RS of the amount is deducted from my account.
my car number ts07 hp 3683
deducted amount 110
18/10/2022
deduction happened place guduru toll plaza bhongir Telangana

Dear Sir/madam

We are sending you excess deduction excel sheet (made by toll Plaza for the period of 01 September -2022 to 30 September- 2022), Kindly raise the charge back this amount.
Kind find attached the file.

Kind find attached the file

Regards
Sukhminder Singh
PRTC Barnala Depot
[protected]

The toll on Chaulas, Bulandshahr charges Rs.110 for one side but the toll management here is the worst. People are occupying from anywhere and toll employees are not even bother that how much they are spending on a particular vehicle. Its hard to understand the meaning of toll tax if roads are not good even the toll itself is not manageable.

Please make employees learn to manage if you are charging this high amount or else stop this nonsensible toll

RespectedSir/Madam

It is Brought to your attention that the toll plazas under NHAI are deducting double money from the buses of Faridkot depot through Fastag every day by day and causing a lot of loss to PRTC .So you are requested to Refund the Double deductions of month september 2022 immediately and Strictly instructions should be given to the tolls in advance that no doublr deductions should be made again

After complaining again and again on Etawah Bareilly highway there is no work started to construct the national highway nor thay are ready to fill the pits on roads. There are many pits on the road and condition of road is very pathetic near Farrukhabad area.

Please reverse a charge of Rs 50/- as the toll charges has been deducted of Rs 50 twice on 15th Oct 22

Transaction ID - 0000000044050001550856

Dear Sir/Madam,

On 14th Oct 22, we were driving for a wedding from Thane to Pune.

At Khallapur Toll plaza, realized our PayTM balance was low, but we are a regular fastTag user, the person at the toll told us that toll charges (Rs 203/-) will be recovered when you top up. And he allowed us to go ahead at Talegaon Toll Plaza, the person refused to let us go and said, we have to pay Rs 406/-, we told him that when account is topped up, it will get deducted as confirmed by the person at Khallapur, he refused to let us go until we paid Rs 406/- and issued a receipt.

Upon reaching Pune, we topped up our PayTM account, and immediately we saw Rs 203/- deducted for Toll charges. Attached is a copy of the Cash receipt at Talegaon for Rs 406/- and the PayTM st of Rs203/- deducted on 14th OCT 2022 at Khallapur.

I seek your guidance to getting the refund on Rs 406/- that was collected from us in Cash at Talegaon.

Attached are Cash receipt for Rs 406/- at Talegaon and PayTM statement for Rs 203/- at Khallapur.

Request your support on the refund process for Rs 406/-

Dear Sir/Madam,

We were going for a wedding to Pune from Thane on 14/OCT/2022. When we reached Khallapur Toll Naka, i realized my PayTM wallet balance was low; the FastTAG person said, when you topup, the toll charges Rs 203/- will be recovered, and allowed me to go ahead.

At Talegaon Toll Naka, the person said, toll has not been collected, so you have to pay Rs 406/-. I told him that person at Khallapur told me that it will be debited later due to low balance, he did not listen and asked me to pay Rs 406/- and gave me a receipt. After reaching Pune, i topped up my PayTM account, i saw immediately Rs 203/- was deducted for Toll at Khallapur. Now i have paid extra Rs 406/- and have the receipt.

Please advice how the extra money collected Rs 406/- can be refunded.

Dear sir,
Yesterday I was traveling from Meerut to Rajasthan via Delhi Meerut expressway, and i was returned same day, but my toll deducted 2 times @155 and 155 two times but for the round trip toll charges are Rs.230 only
My car No. Is UPCL7342
FASTAG Paytm

I use to travell from Bengaluru to Chitradurga but the road at tumkur National Highway is not properly maintained and even they are collecting toll so solve this issue as soon as possible and I'm seeing that road without proper maintenance from past 5-6 years.

Do proper road & maintenance or else remove tool plaza of karajeevanahalli

At chandni chowk the bridge demolition work is in progress and the mountain stone is being drilled and removed without any safety barigating. Today, during my travel to office a stone got hit on my car and the window glass of my car was broken and the stone hit on my leg. The major shock got absorbed by the window glass which got broken and then the stone hit my leg. I have highlighted this issue to the site contractor and NHAI supervisor. They have assured me for compensating the damage. However, I wanted to raise an official complaint against NHAI for not having any safety measures implemented during the work. Had the stone hit me or any other person directly it would have caused a major and serious injury or even death as the stone was of significant size which was hit.

The behaviour of a male toll collector was very bad .