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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Jan 14, 2025

Complaints 8439

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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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NH 25, Jodhpur Pachpadra, Encroachment

Inordinate delay in Exempted fastag application no: RO-CHE-23200266377 regd.

Inappropriate toll collection

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National Highways Authority of India [NHAI] reviews & complaints page 41

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The entire stretch of roads after crossing Adilabad towards nagpur there are so much of pot holes and very bad quality of roads for this kind of road i have been charged several road toll plaza changes that too from Rs. 100 to Rs. 50 each tolls.

Toll plaza - 1. kelapur, 2. Pippalwada

But there is no proper maintenance of roads all the public vehicles are facing huge difficulties in this worst road.
br...

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Address: Dewas

On 11 Aug, I was travellng from dewas to Indore around 7:30PM, Near to Kshira one by one new Tryes of My Vehicle were fully tear and busted due to damaged road. I was travelling with family and by God grace nothing happed serious other then tyre damages.
Later with the help of near by Police station people, we have filled ip Damage section which was nearly 1 feet in depth and many other vehicle around 20-25 were damaged till this...

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Address: Ulwe, Navi Mumbai

Vashi Naka toll Naka always have long traffic jam while going to Navi Mumbai to Mumbai and return.

Can you make rule to take Toll once either at entry or Exit, (For entry and Exit)
This will save Traffic jams, save fuel and time.

Thanking You

Saudagar...

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Address: VILLAGE-GANVADI,POST-DUNGARWAS,TEH-BAGORA

For construction of new six line highway bharatmala jamnagar to bhatinda in this line village ganvadi teh. bagoda district Jalore Rajasthan pin code 343030
our pipe line going 1 form to other farm this pipe line was damage and broken by NHAI contractor during excavations of soil plz replace my pipe line...

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Address: Jammu

On 24 th of Aug 2022 I travelled to Kathua and crossed Thandikhui toll plaza and I got a message of payment deduction of Rs 155 of Bann toll plaza Udhampur.
After returning again I crossed the thandikhui toll plaza and I paid 160 cash at the counter due to low balance shown by the staff inspite of having Rs 300 in my paytm wallet and I got the payment deduction message of Rs 75 of Nashri Toll Plaza Ramban and Rs 80 at Bann toll plaza...

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Address: Village. Pohlo majra

Sir, , National highway no. 5 Ludhiana to Chandigarh.. Near sanghol road mn jo footpath mn bhout jiada bde trees like a jhaad bn chuke hn.. Vha pe dono side subway brista and other hotel's hn or awara pashoo nikl kr road pe aa jaate hn bilkul dikhai nhi deta... Pls onhe cutting krva ke kisi size mn krva dejie daily accident hota hai......

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Address: Rajkot

This Is To Draw Your Attention To The Fact That There Are Two Toll Plazas Within The Range Of 36 Kms Which Is Totally In Inaccordance With What NHAI Has Proposed And Is Completely Opposite Of What Nitin Gadkariji Had Proposed In His Lok Sabha Speech In March 23
The National Highway Is NH 8B
and The Toll Plazas Are At Village Bharudi, Gujarat And Village Pithadiya On Rajkot To Jetpur Highway NH 8B...

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Address: 1/82-A, TWAD Colony 6th Street, New Natham Road,(Opp. to Yadava Women's College, Madurai - 625014, Tamilnadu

I am Kasi Viswanathan, a retired Central Government Officer residing in the TWAD Colony 6th Street, New Natham Road, Madurai, Tamilnadu making this complaint w.r.t Madurai-Natham fourway road project, including the elevated corridor for 7.3 km from Chokkikulam to Oomachikulam on New Natham Road, NH-785 in the state of Tamil Nadu.
2. All the roads connecting TWAD colony with the New Natham Road were closed for drainage/underground...

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Address: Moh CHURKHIWAL JALAUN district JALAUN UP pin code 285123

Respected sir/madam meri e-mail id par ek msg aya ki
"Dear Customer,
We would like to notify you that an amount of Rs. 300 has been deducted from your HDFC Bank FASTag wallet linked to vehicle number UP92W5499. Reason: Others on Trip number 0010002208210919121773 at Katoghan Toll Plaza done on[protected]:13:13. Your Available Balance is : Rs.569.75. To check your wallet balance/ wallet status, give us a missed call on:...

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I have been a frequent traveler to Nashik pune Highway. The road situation have been worse despite collecting so much money in terms of tolls, the quality of Asphalt is poor with so many potholes everywhere, i has become difficult to drive a vehicle....

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Address: Left Bhusari Colony, Kothrud, Pune

निळकंठ सोसायटी जवळ सध्या चांदणी चौक हायवेचे काम सुरू आहे तेथे रोलरने सपाटीकरण सुरू आहे सदर रोलर हा दिवस रात्र कधीही सुरू केला जातो शेजारील सोसायटीतील लोकांचा काहीही विचार...

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Address: Wakad

Very bad and pathetic service roads on and around Bangalore Mumbai Highway in PCMC area starting from baner till Dehu road. Service road conditions are very bad and highly prone to accidents in Punawale, Tathawade, Wakad, Baner.
Lots of potholes are seen. Two wheeler riders are risking their lives everyday to commute on such roads. Four wheeler drivers are driving in zigzag lines to avoid the potholes. All these things end up in traffic...

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Address: Sriperumbudur toll plaza

Sriperumbudur toll plaza, near Chennai. The road expansion is under progress from Chennai to Walaja. The diversions are not properly placed, roads are damaged. Very difficult to commute with long time delay. Some of the sensors are also not working. Paying so much for toll, but for improperly maintained roads. Vehicles are getting damaged....

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Address: District- Bankura, State-West Bengal

Very very bad conditions NHAI ROAD 314.Pavement layer is poor quality. Taribaterdihi bus stop to Purundihi bus stop is very much effected by low quality material. Most time causes accident. Please maintain NHAI 314 road under Bankura District and State of West Bengal...

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Address: Sanoli Road , Shiv Chouk

My fast tag is active but toll line tell me my fast tag is blacklist why...

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Address: BADRILAL GURJAR VILLAGE RAJALAWATA,TESIL NAINWAIN DISTRICT BUNDI RAJASTHAN

Website: NHAI

Dear Respected Sir,

Good Morning.

21st August 2022 night, there was heavy rainfall in the Nainwain area, particularly for village RAJALAWATA district Bundi Rajasthan . as per media records total rainfall is reported 219mm in 8hrs only. resulted in a lot of water logging happening nearby the NH 148D between Milestone number 262-263 due to poor planning of NHAI during construction of the road during 2016-17...

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This complaint is related to my illegal deduction of money from my fast tag.

My car with Registration Number: UP 16 Y 3383, was going on a roundtrip from Noida to Agra via the Yamuna Expressway on 19.8.2022.

My car reached back to Noida at around 4:00pm. Later that night, i.e.., on 19.8.2022, I got several messages w.r.t the deductions of toll on Mathura Plaza. When I checked my phone in the morning, I got...

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Address: Babagnaj bahraich Uttar pardesh

महोदय निवेदन है की मेरी ज़मीन जो की बाबागंज चौराहे पर मौजूद है जिसके रोड साइड में कुछ लोग encrochment कर रहे है NHAI की प्रॉपर्टी पर और ये लोग मेरा रास्ता रोक़ रहे है गाटा संख्या-336/337 पर...

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Address: North Lakhimpur, Nakari

On 21-8-22 i have travelled to Shillong via my own car and while crossing the Byrnihat toll gate an amount of rs 90 was cut from my fast tag of IDFC first bank account and while returning on the same date another amount of rs 45 got deducted which was ok according to rule. But again after some time an amount of rs 90 got deducted from my fast tag account for no reason. That extra amount of money that got deducted from my account i want it...

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On dated 20.08.22 we start in from dasna toll to bil akbarpur in the morning they deducted 140/- instead of 40/- . Please find the attached file. Please return back my excess deduction amount as soon as possible. Reference no. [protected] and vehicle no. UP16BN6116 Fastag id no. 34161FA820328E40245FFCC0...

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