National Highways Authority of India [NHAI] Complaints & Reviews

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3gb55) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

I am travelling in NH2 from Dehri to kanpur by my vehicle . I have given toll tax on all toll plaza. But road condition is very bad. In U.P two lane is close. This is cheating.

Sir
Transaction date 16/08/16 lane 3 operator I'd 20971 vehicle class car towards Bangalore Vehicle number Ap 02 AQ 1752 my vehicle belongs to Anantapur which is local for kasepalli toll plaza at toll plaza collected 90 rs supposed to collect 50rs it's a gross violation requested to take action on this issue.

I am a resident of manesar sector 1 and my vehicle is exempted from paying toll tax.But the toll guys are forcing me to pay tax every time.
They are using slang language if you argue with them.

Solution to me is.In toll it should be clearly written who are exempted for paying toll tax.And strict instruction should be followed for it.

We have face trouble during travelling from Mumbai to surat there is lots of dig on overtake lane and because of this our vehicle face some breakdown while paying complete toll tax.
Can you give the solution?

Fast tag sucks. It is totally buggy abusing system. I got this tag from IDFC bank. On Apr 14 2017, I was coming from Madivala to Electronic City Phase 1 through Bangalore Electronic City Elevated Way. At Electronic City Phase 1 BETL toll, it was showing "Tag is expired". It worked fine in same day morning & had Rs 450+ balance in my account. I showed the SMS that I got in from morning trip. But they didn't agree, and they made me pay Rs 45 for that. Total Rs 155 gone from my account that day for 4 times usage (it should be Rs 65 for a day pass).

For all kind of their technical issues at their backend/connectivity, they show "Tag is expired" message which is an abusive message to the consumer. Totally immature system.

Hi,

Today I went to NHAI POS for new RFID. I come to know that they will charge 200 for the sticker and 200 deposit and 100 minimum balance.

I don't understand why they need to have 200 deposit and 100 minimum balance. Any way it is a prepaid card. I think it fishy.

It is discouraging to buy a fasttag RFID.

With this approach we can not attract semiurban and rural population into this program. It will government failure of the program.

Instead of this allow every toll booth to sell this tag with card. It can be built a android/ iOS app which can capture the image and create account on the fly. This will increase the usage and program can be implemented effectively.

Also increase the fasttag lane and discourage to use cash or card in the booth.

Hi, I traveled today from Nelamangala to Bangalore, at around 12.40 pm, when I entered at Tool plaza 5 from Nelamangala side, they don't have Fast Tag Facility, the staff are so rude, they are asking why I took Fast tag ? Also spoke with Mr Kiran ( Fast tag Dept ) he said pay cash or go by service road, when I asked why they don't have facility, he had no answer. Finally I had to reverse and go by service road, then why we should use Fast tag ? Why can't an Fast tag facility provided at all entry points ?

Very bad service at Krishnagiri toll plaza . I got a fast tag local pass but every time when I cross I get debited with regular charges ..when I complained at plaza they themselves don't know the solution to solve it.. . This toll is India s busyest toll but service get here is very poor & bad

In ulundurpate (tamilnadu) tool is not following rule all going in fastag lane no use to buy, and fastag lane fastag sensor is not working, gate keeper don't know how to explain using bad communication and fastag is not working in ulundurpet tool. Waste to buy fastag, very poor service

There are 2 Fastag lanes at Gharaunda GT Road toll plaza but 1 lane was blocked and through the 2nd lane all vehicles were passing causing waste of time for those with Fastag. No responsible person was there to help. The local attendants need to be trained about not blocking the lanes.
Date 01/03/2017 @ 6.30 am

Not satisfactory

I was trying to get fastag from quite some time, some how I did not get. There was no stock and some time they told it will take 7 days and need to go to specific bank of ICICI.

But finally I got it yesterday and recharged. Still the happiness did not lost. I could not use in any of the tollgate after I got it in Tamil Nadu. The last 4 tollgates in Tamil Nadu the fastag is not working. The counter people are telling it is not working from last 1 year. To my surprise "PayTM" not available, Fastag not working and Credit card machine is not working. The counter person is asking for a change of Rs 2 and 5 also. I am in favor of digitalization, but if the public tollgate is not supporting then how can the vision of PM of India can come true? The tollgates are "Nanguner", Kayathar, Kapplur. These are between Madurai to Kanyakumari NHAI roads. Will the authorities take action to resolve this issue.

Arnold

On Pune Banglore Highway, Khed Shivapur Toll and Anewadi Toll have a dedicated lane for Fastag Vehicles but those are kept open for all types of Vehicles including NON-FASTAG. They don't even bother that they are denying our right to save time and petrol using Fastag on our vehicles. Workers at Toll Booth are very Rude and Mannerless. What the use of Fastag if it takes same or extra time than regular toll lanes?

Very happy to use Fastag.. But in some places, the purpose is not achieved !! In the Thirumangalam and Kayathaaru toll plazas... The sensors are not there...And the lane allocated for Fast Tag is not being allocated for Fastag customers alone.. All vehicles are permitted there.. And they are manually accessing the Fastag card.. Which is really frustrating!! Please do the needful

I got fastag from icici and was very happy to use it to save time but i was surprised when i figured out i still had to wait and waste time on all the toll plaza between Vadodara and Navsari.

I was surprised to see an operator sitting in the dedicated fastag lane cabin to collect toll from non fastag vehicle.Instead of sitting in cabin they should stand at the start of lane and divert vehicles to other lane.

We have to keep waiting in fastag lane as the operator is busy collecting toll from general vehicles even though other lanes are empty.

I think we are fooled...

Initially I was very happy to hear that there won’t be anymore waiting at the toll plaza for paying toll. After a painful procedures any waiting time I finally got my fastag and my first trip turned out to be a bitter one and I feel that I had paid someone to trouble me. I was traveling from Tirupathi to Chennai via Thiruvallur and none of the toll plazas have fastag being operative though they have a very good notification a km ahead of the toll plaza about ETC lane and have the fast tag sign board on the dedicated lanes none of the toll collection agents know about this. They were so rude that they finally let me pass the toll only after collecting the toll fee in cash . At the beginning a few of my friends are very interested in getting their own fastag but after hearing my experience they were totally disappointed and left the idea of getting one.

Bellur toll in Bangalore Mangalore highway always blocked by barricades and patrolling person to be called by horn after waiting for a while if take other general lane, they make us take back to the dedicated lane. security along with other toll staff behave so rudely and use vulgar language. Besides they make us saying the machine is not scanning...SO PLZ DONT GO FOR FASTAG... simply cheating tool...besides they telling that they were not bothered about the complaints with Fastag...

I have been using fast tag for past few years but recently I moved to bangalore. In most parts of Karnataka the fast tag lane allows non fast tag vehicles. Between mangalore and chitradurga some places don’t have fast tag and in all the other toll gates, non fast tag vehicles are allowed and u have to stand in queue. Between mangalore bangalore highway, fast tag counters are separate but someone has to manually open the barricades and check the fast tag!!! How does this save anytime or manpower.
There should be a fine or double charge for non fast tag vehicles passing through this lane then people will stop using it and will save time for others. Also many people are not even aware of this facility they should be made aware so that more people will start using it

Issues with Fastag.
I bought fastag from Paytm and started using it recently. Without doubt, It is very useful and convenient. Really appreciate our Govt for this initiative.
Main drawback of this is, it is not useful at all toll gates. We buy this tag assuming only fastag vehicles will be allowed in the dedicated lane. But it is not the case in all toll gates.
While travelling from Bangalore to Coimbatore, this tag lane is open for all vehicles at Electronic city, ATTIBELLE and Krishnagiri toll gates. So we need to wait in the long queue equally as non-tag vehicles. Also finding the fastag lane is difficult due to lot of vehicles in the area. All other 5 tolls were properly maintained.

Since Govt has ordered mandatory tag for all new vehicles from Dec 2017, they should arrange strict rules to avoid non tag vehicles entering in to the tag lane. This is the only way we can make use of it effectively. I also do not see penalty/fine is imposed for those who enter on the tag lane.
And also presently we have only one lane in most of the tolls. It should be increased to 2 so that we can move fast and can really promote this as well.

Looking forward to see some action on this quickly.

I started to use sbi fastag from november 2017 .I had observed that some toll gates on kanpur to jhansi road are not following correct toll charges .They don't follow double journey or round trip and deduct full amount.No one is there to listen this on toll gate.i had to face a losses so many times. Toll gate officer doesn't respond on phone and suggest for cash to avoid such loss.Hence I had decided to stop using this card.Total loss 3000 rupees in two months .Very poor ...

On Gharaunda toll plaza on NH1, the FasTag lane does not work while going towards New Delhi. All vehicles are allowed to pass through the dedicated Fastag lane and the staff also does not care about it on complaining

Sonipat toll plaza has 3 fastag lanes and all 3 were crowded by non fastag vehicles. What is the point. Atleast 1 should be purely for fastag vehicles. The attendants should ensure that.

I got fastag from icici and was very happy to use it to save time but i was surprised when i figured out i still had to wait and waste time on all the toll plaza between rohtak and delhi..

Hi,
Do we any provision to block the next charging on same day if we payed 2 way charges on first entry.

Last time @ aluva toll booth kerala they charge me 2 way charge first time and during returun again they deduct the single entry charge from my account, In this case we got the confirmation message after passing the toll both so people regret to go back,

Plaese take some action to resolve this and stop double charging.

Regards
Gleen

Please provide multiple lanes for FASTAG users at all toll plazas in India. Or at least have 2 lanes for FASTAG users, one for commercial vehicles and one for passenger vehicles.

NH-4, Khadshivapur Toll Plaza, Pune and Satara Toll plaza are not maintaining dedicated line for FASTAG. Even non Fastag, cash vehicle are paying toll in FASTAG lane.
This is very frequent practice. Please look into this issue.

The fastag tag on Tatiawas toll collection booth on NH 52 is not working. Today they made me pay cash and also deducted the fastag money.

Dear Concern,

Since, one month i have been using Fastag service in Toll Gate for my car, Now we are facing lot of issues from your service and having more doubts please clear and solve the issues.

I have 3 doubts in fastag please explain me over mail reply.

1. How I can change my e-mail id?

2. Your advertising is 7.5% cashback but you will return only 5%.

3. You have charged above normal lane charges in Fastag. for your refer below i have mentioned.

Nor Lane# fastag rs# Toll Id# Lost Amount# Account Num# Fastag Tag
110 Rs 70+70 = 140 22002 30 Rs CA[protected] 34161FA82033E[protected]
50 rs 35+35 = 70 22001 20 Rs CA[protected] 34161FA82033E[protected]
125 Rs 85+85 = 170 22003 45 Rs CA[protected] 34161FA82033E[protected]

I'm a fast tag user from IDFC Bank and regular user of Badarpur Toll Plaza. The toll personnel have been harassing fast tag users for no obvious reasons. The Fast Tag reader often doesn't read the fast tag of the vehicle and the vehicles are diverted to the parallel lane. In this lane, earlier they used to have hand held readers which always read my tag accurately but now they've stopped use of hand held readers and force fast tag readers to pay cash for crossing the toll. Almost 6-8 men stand near the counter and start pressurizing to pay and say it is not their responsibility if tag is not being read. A lone driver, especially female, would hardly try to argue with such rude and bad mouth people, as in my case.

If my Tag was not read at any of the plazas or never at this particular plaza, I would assume that there is some problem with my tag but in this case, it seems that they do this intentionally to harass fast tag users so that we're either forced to pay cash or alternatively use their own special tags at the toll. Moreover, I've multiple times confirmed from the issuing agency and they've confirmed that my Fast Tag is active. I request you to look into this discrepancy and resolve any irregularities present.

Regards,
Seema.

At KhedShivapur Pune toll, Fastag sensors are not working properly, takes More Time, operator has to talk to someone on phone and gets clearance. This is going on for last More than 3 months. Non Fastag vehicles are also allowed. So no time saving. Similar situation at Aneawadi- Satara toll plaza .
As against atTasawade toll plaza near Karad, non Fastag vehicles are not allowed at all & sensors work very fast . Really creditable.

Deeghal toll plaza, this Toll Plaza is on Rohtak to Jhajjar Road and is not working properly if we take our vehicle and try to pass from the Fast Track lane the sensor would not sense and a person is forced to pay in cash what is the use of getting fast tag if the tag is not being sent in most of the toll plaza the senses r not so effective at most of the places

Dear Sirs

I have the following complaints

1. On 11th June I paid Rs.810/- to Mr. Anand - employee of Kiran - Agent Ph. no. [protected]. I was informed Deposit Rs.200/- Tag Charges Rs.200/- Balance Rs.410/- will be recharged into my Fastag Account and Tag will be activated within few hours
2. After several followups it was activated on 15/06/2018

3. I have used the Fastag Lane only twice at Bangalore -Tumkur Road at Toll Plaza 1 @14 825 on 22nd June at 09:14:01 hrs & 24th June at 7:20:09 hrs, but today my balance is showing Rs.162 only. Ideally it should show Rs.260/- as I have used the Fastag Lane only on these 2 oaccassions
I have used only the Local lanes with my local pass at Bangalore - Tumkur Road at Kulumapalya Toll Plaza & Chokkenahalli Toll Plaza but looks like without even using the Fastag Lane the amounts are being deducted

I am really upset with this kind of deductions. This is nothing but cheating by both Agent and the Fastag company

My grievances
- Wrong information by your Agent, collected Rs.810/- informing that Rs.410/- will be recharged but only Rs.300/- recharged
- without using Fastag Lane the company is deducting the amounts if I cross the Toll Plaza in other than Fastag lane
- I request you to kindly clarify and refund the money deducted from my Fastag account without even using the Fastag lane of Rs. 118/- (Recharge Rs.300 - (20+20 Fastag lane used) = Balance 260 - Available 142 = excess deducted Rs. 118 without using Fastag lane) & Rs.110/- collected by the Agent Kiran (Rs.810 (Deposit Rs.200 + Tag Cost Rs.200 = 400) - Recharge Rs.300/- = 110/-

Name R. Parameshwaran
Fastag Account ending with No. 44620
Vehicle No. KA05WM0316

Hope I will get a proper resolution for my complaint and you will ensure I will continue as your customer in future as well

Kindly let me know how to stop the unauthorized charges being deducted while I am passing Tolls without using the Fastag lane and using other lanes with Local Pass or Paying the toll charges

Also I am not seeing any great benefit in using Fastag lane as sometimes the lane and its management is taking more time than the regular lanes

On 27th May, I has 2 double deductions in Toll

Vikkravandi toll plaza - Rs 75

Sengurchi toll plaza - RS 50

Complaints raised with HDFC .No response from them to date. How can the software allow 2 transactions at the same time with same transaction Number.

SunilG

Looking at number of complaints on fasttag lanes I decided no to recharge account again.
National highway authority cannot do any thing with toll plaza collection contractors. No surprise it is India where sevice is luck and considered as favour.

I traverled through Badarpur toll plaza by my fast tag fitted xar at 7.27 pm yesterday and took multi entry ticket for Rs 37.00 through non fast tag lane.

On my return again got my ticket punched but fast tag deducted Rs 25.00 at 0.13 am

My vehicle no. CHO1AS5059.Reverse Rs 25.00 and confirm

Due to incomplete flyover at manesar & singhrawali (before old rao hotel) & Big holes on road..heavy traffic jams. Big holes are the causes of accidents & vehicle damage.

respected,
for the last 2 days each time i cross the toll at NIJJARPURA PLAZA AMRITSAR, i am being charged 25/-, even if i cross back within 24hours.
please check onto this LOOT.
thanks

Dear team

Pls find.the attached photos showing during heavy traffic jam due to rain water flood issue at basarpur border near badarpur police station still need to be maitance urgent basis

Kindly advise to road maintenance contractor to repair the highway lighting in the following locations to avoid accidents.

1. Tindivanam - chennai merger location

2.Pondicherry - villupuram merger location