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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Oct 22, 2025
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National Highways Authority of India [NHAI] reviews & complaints page 413

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U
Utsav Paliwal
Jun 25, 2016
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Address: Agra, Uttar Pradesh, 282002

Yesterday i was on NH2 when i was in tha traffic jam suddenly some beggers n sixers advanced to the vehicle and demaned money and forced me to give money . They are disturbing and disgusting this a serious issue .they make tourists uncomfortable asking for money every time from everyone and if some1 decline they start damaging the vehicle . They make India's look poor . I want NHAI to take this issue seriously i want police to take serious action on this why the hell they aro on the highway.
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    bhanukrishnab
    Jun 23, 2016
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    Address: Anantapur, Andhra Pradesh, 515001

    Hi All,

    This complaint is regarding the raod condition in Hyderabad -Bangalore highway. The situation is so pathetic and the toll people are charging 100 rupess for a single journey where in as the same road which falls in between Bagepally to Bangalore International Airport is very well maintained.

    Compalint Ares: Anantapur to Penukonda
    No of toll plazas:1
    Location of the toll plaza: Marur (Anantapur District, Pincode -510001)

    Please take necessary action ion the toll fee collector as people are fedup with the maintenance and a lot of accidents happening due to very poor maintenance.
    +1 photos
    Pathetic condition of service road adjacent to recently constructed flyover near Bavdhan, Pune
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      Jason J
      from Chennai, Tamil Nadu
      Jun 23, 2016
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      Address: 600096

      We reside in Thoraipakkam, OMR and there is a two toll here, one in Perungudi and one in Thoraipakkam. Both are not National Highways, and not connecting any cities. But still the Toll is operated and now they have increased the price too.

      I asked the concern authorities to look into this and close this two toll. We people are the loosers and they are the kings...
      +1 photos
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        S
        sid0012
        from Allahabad, Uttar Pradesh
        Jun 13, 2016
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        Address: Allahabad, Uttar Pradesh, 211007

        Sir, I am writing to inform you that toll plaza staff (cable stayed naini bridge) is torturing our drivers to give 10 times extra money and they also not writing vehicle number and amount that we have given are not writing on recipt .
        kindly take some action against toll plaza staff, looking for your revert.
        please take some action as soon as possible.

        Thanking you
        Raj kumar gupta
        Advocate
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          Parthasarathy Ravichandran
          from Erode, Tamil Nadu
          Jun 6, 2016
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          Address: Chennai, Tamil Nadu, 600041

          If toll is collected between tolls for the highway, then why toll is collected for those who drive to Chennai city. We pay taxes to Chennai corporation then why toll is collected for Chennai city rider coming from south towards city?

          Also this toll I have observed since 2004 from my college days and yet it is recovering the dues from innocent passenger
          Attrortious and rude behaviour of tollgate staffs in paranur taminadu tolls all are like gundas or like group robbery team i having balance in my fasttag but they are fakely telling no balance in my fastag and that gundas group robbery me 120rs all staffs came to beat me they behavior is like gundas pls take approitate action on them that supervisior speaks to me in local language threatened me also treated me as a slave we are not slave for anyone pls take immediate action and change all staffs

          Toll at paranur for city riders - Comment #4021625 - Image #0
          Toll at paranur for city riders - Comment #4021625 - Image #1
          Toll at paranur for city riders - Comment #4021625 - Image #2
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            A
            Arun sapra
            from Sirsa, Haryana
            May 31, 2016
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            Address: Hisar, Haryana, 125001

            I visited delhi on 29.5.2016 from hisar to delhi. I am a disabled person with disabilities of 100%. On tol plaza at rohad near sapla... Run by company era infra engineering pvt ltd. Staff mis behave me. I said that toll is exempt for disabled. But they refused. And charged toll. I qm giving u ticket no. 1591702. Pl. Do need full. As per ur office instructions. Disabled persons r exempted from toll
            +1 photos
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              M
              manoj26
              from Rewari, Haryana
              May 30, 2016
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              Address: Rewari, Haryana, 123106

              Dear Sir,

              I am a local resident from Sector-6, Dharuhera, Distt - Rewari and want to bring in your kind notice that a underpass is working in front of Dharuhera Industrial area (bearby Bestech Mall) and it is totally useless, specially in these days due to storage of water in it.

              The level o[censored]nderpass is approx 3 feet lower than service road level. This is totally rubbish to have this type o[censored]nderpass in the country. Govt is using tax payers money in infrastructure and it is our right to have best infrastructure .

              You have to penalize the company (maker of road/underpass) as well as Engineer (who inspect and give ok mark) to this project/underpass.

              I request you (on behalf of all local residents) to make necessary changes to lift up the underpass. So that public use it with happiness.

              Regards,
              Manoj Bhardwaj
              [protected]
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                xxp
                from Zirakpur, Punjab
                May 18, 2016
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                Address: 140603

                Sir,
                I on behalf of RWA Society silver city Zirakpur (Punjab) would like to draw your kind attention of Road accidents which almost happens one or another day between Derabassi New Flyover to - Zirakpur Flyover stretch of 6 kms where there is no light poles & lights in between the road connecting two major cites Ambala to chandigarh Entrance resulting night mare several fatal accidents takes place due to high speed on NH22 vehicles .

                May we request you through this complaint that installation of light poles will be carried out shortly so that many value able life can be saved. Installation of Sign boards to drive slow in that particular area is mandatory.

                Arun Syal
                Are ex servicemen. Army, Air force, Navy exempt from toll fee on National highways?
                Is only identity card for retired personnel sufficient or any other letter is required.
                Col Massey. Mob 981t720758

                Emil ID [protected]@gmail.com
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                  G
                  Gaurav Chitle
                  May 17, 2016
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                  Address: Bhopal, Madhya Pradesh, 473001

                  Dear sir / madam,
                  This is with reference to the toll tax booth at sh20 guna ashoknagar isagarh road managed by aryavrat tollways pvt. Ltd., a company based at bhopal, m. P. The toll is situated near pagara. I am presently working in idbi bank guna and rrsiding at ashoknagar. I have to travel daily from ashoknagar to guna. The officials at toll booth are not ready to prepare a pass for the daily commuters. They tell that a person residing away from pagara cannot be issued a pass. I request you to please look into the matter and advise if the case is true. I also request you to please take suitable and strict action against the company if found guilty.

                  Regards,
                  Gaurav chitle
                  Idbi bank guna

                  NHAI — Toll Plaza Tundla Makhanpur NH2

                  They are violating NHAI rules There should be proper toll system but even barrier is not there, and employee is not wearing plaza dress so there is lot of gunda gardi
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                    S
                    Samandeep Rangi
                    from Ludhiana, Punjab
                    May 11, 2016
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                    Address: Allahabad, Uttar Pradesh

                    Officers at Allahabad toll plaza denied to accept the new circular NHAI/CO/03/2016 regarding 5% TOLERENCE in MAXIMUM GCW and forcefully grabbing more toll plaza than the listed
                    When we visited there our truck GCV was 41300kg as it is 40200kg passed. Acc to circular there will be no penalty upto 5% increase i.e abt 42300 kg but the team over there received penalty forcefully from us

                    NHAI — Very hazardous condition for stand by road

                    In Maharashtra, Dist. : Chandrapur, Tah. Rajura Work in progress for Railway over Bridge for last one year. Stand by road condition is very poor. So pls. look into this matter and solve the issue as soon as possible.
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                      R
                      reachscorpion
                      from Bengaluru, Karnataka
                      May 9, 2016
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                      Address: Bangalore, Karnataka, 560078

                      Worst road between chennai to vellore nh4. It is a toll road.
                      Waste of getting toll rates here. Full of patches and uneven road.
                      Worst maintenance
                      Please remove the toll or fix the road.
                      Worst road between chennai to vellore nh4. It is a toll road.
                      Waste of getting toll rates here. Full of patches and uneven road.
                      Worst maintenance
                      Please remove the toll or fix the road.

                      Cannot able to drive @ night, its very danger...
                      As most of you may be aware, the latest initiative by NHAI
                      called Fast tag. YOU may be procured at ICICI bank
                      outlets.

                      But All the Tolls are entertained with Non Fast Tag
                      Members. I have been frequently complained to toll
                      manager but no action has been taken till date.

                      NHAI are collecting money in Advance (Prepaid) from
                      commuters stating that dedicated Lane will be provided for
                      Fast Tag Holders. since I am a frequent traveler b/w
                      Bangalore & Chennai, I have never come crossed
                      dedicated lane for members expect Hosur Toll…

                      Guys don’t opt for Fast Tag Service, none of the Fast Tag
                      lane is not working… & it’s been operated for nonmembers
                      also… b/w Bangalore & Chennai.

                      I think National Highways department cheating their
                      commuters in the Brand Name Fast Tag...

                      Be Aware before opting….

                      Road b/w chennai to vellore nh4 - Comment #2375616 - Image #0
                      Road b/w chennai to vellore nh4 - Comment #2375616 - Image #1
                      Road b/w chennai to vellore nh4 - Comment #2375616 - Image #2
                      Road b/w chennai to vellore nh4 - Comment #2375616 - Image #3
                      Road b/w chennai to vellore nh4 - Comment #2375616 - Image #4
                      Road b/w chennai to vellore nh4 - Comment #2375616 - Image #5
                      Road b/w chennai to vellore nh4 - Comment #2375616 - Image #6
                      Yes.. the worst Toll Road ever ride before . I paid 45 rs for that Chennai to Wallajah Road . the road was like hell. Full of Patches and uneven. Itseems they dont care about that road and charges the Toll nicely. Bcoz of the Road condition my car might be damaged, while driving the car in highways. Who take responsibility for that. what the hell they collecting the money for this worst Road. Government should turn their attention on this. We should ask CM to visit this Road, then only they will turn up this problem. people should raise their voice for this and should share this in Facebook and public media. Toll Administration thinking Peoples are fool. we should learn lesson for that Administration.
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                        A
                        akDharma
                        from Tekkali, Andhra Pradesh
                        May 7, 2016
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                        Address: 532484

                        There is a chicken shop named 'babai chicken shop' at the southern end of nh-5 fly-over which crosses palakonda-srikakulam road. They are selling alcohol very freely in the guise of chicken shop. I'm a daily commuter through this route. It's adjacent to nh5. Already once complained but in vain since they have support from elite in the area. Please takenit seriously to protect public interest.

                        Srikakulam
                        Andhra pradesh
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                          L
                          lgjoshi
                          from Nagpur, Maharashtra
                          May 4, 2016
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                          Address: Nagpur, Maharashtra, 441107

                          I am regular user of vehicle pass on nh 69 at patansawangi toll naka as i am resident from savner [ adhar card no[protected]] now having vehicle registered at aurangabad i was enjoying concessional toll pass of rs 230/-
                          however today mr rajendra thakre at toll naka misbehaved and refused to give me pass for may16 pl help me my vehicle no is MH20 CS 930

                          JOSHI

                          NHAI — Regarding not accepting the exemption of Paramilitry quota.

                          At toll plaza i showed my identity card and asked for the Paramilitry exemption from toll tax but they had not recognised this and make the slip of toll tax.

                          Toll concession - Comment #2388624 - Image #0
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                            K
                            Kasi k
                            from Mumbai, Maharashtra
                            Apr 23, 2016
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                            Website: L&T

                            Respected Sir, NH 5, has a toll at the very exit of chennai city, between redhills and karnodai.

                            Firstly L&T has abounded the project and left half the roads hanging. Then why are they still allowed to collect The toll ??

                            Secondly, the toll is like a jungle, where MIGHT IS RIGHT, all the tracks are occupied by trucks, in most ruthless manner. They is not line, or proper arrangement. The staffs functioning is totally worst. They are least bothered to even properly queue the crowd. Leading to a major chaos at the juncture. The staffs efficiency is poorest I have ever seen. They take their own sweet Time to handle customers. Also during afternoon, when most of the heavy vehicles are set
                            To leave the city, they take lunch breaks and keep few booths closed. This leads to a big ruckus creation for the common man.
                            Request you to please regulate it,

                            Trust this mail is taken serious note of, and the needful action implemented.

                            Thanks,

                            Yours Truly,
                            K.Kasi Kannan,
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                              kundan Aumta
                              from Shimla, Himachal Pradesh
                              Apr 22, 2016
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                              Address: 171006
                              Website: NHAI

                              Complaint regarding commercial activities growing unplanned / haphazard manner in Malyana, Shimla bye-pass NH-22 which is suburbs area of Shimla city
                              Being a resident of this area, I feel this is the right time to check these unauthorised construction/ activities at this stage only as this is the only area left where land is available for future planning in the surrounding of Shimla. The following few things which require immediate attention and action by the Concerned Govt. authority are as under.
                              • In Malyana, many unplanned and unauthorised service stations are operating. They are using nearby nallah dirty water for their service stations and vehicles are parked on the NH-22 in haphazard manners for servicing. The greasy and muddy water is being left open to flow on the road, residential foot paths and dry nallahas as these service stations are working in residential unauthorised constructed buildings in residential area and creating unhygienic conditions.NHAI shall check and remove this immediately.

                              • In malyana, private buildings are approved illegally in acquired or control width of NH-22 . moreover these buildings are used for commercial purposes without any approval of competent authorities and creating problems for adjoining neighbours. NHAI shall identify the acquired/ control width along NH-22 and remove all unauthorised construction.
                              • AS it has been learnt that HP high court has taken serious view o[censored]nauthorised construction along both side of national high way. In this regard it is to be pointed out that there is lot o[censored]nauthorised construction on both side of NH-22 in Malyana area.
                              • It is pertinent to mention here that it was earlier also pointed out but no action has been take so far,
                              Note:- this is in public interest, identity should not be disclosed
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                                J
                                Jitendra R Bombaywala
                                from Surat, Gujarat
                                Apr 21, 2016
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                                Address: 395017

                                Sh. S.P. Sharma,
                                General manager (Env) & public grievances
                                National highways authority of india
                                G 5 & 6, sector 10, dwarka,
                                New delhi - 110075

                                Dear sir,
                                With due to respect i have to draw your kind attention towards toll paid by me on vasad toll vide t-no.(1)[protected] on 17.04.2016 and (2)[protected] on 19.04.2016.
                                For toll i paid on 17.04.2016 i have nothing to say as i traveled towards ahmadabad. (I paid toll at kheda also)
                                But while return journey from bhavnagar via tarapur-borsad-vasad, i pursued to pay same toll rs.100/-.
                                I request you to please clarify how it has been calculated rs.100/- for less than 5 kms journey. I informed the relevant clerk that i am from bhavnagar via tarapur-borsad-vasad even though he collected same toll as if i am from ahmadabad, i couldn't follow how irb owners/officials have been allowed to collected such unfair toll.
                                I hope that you will seriously think over this issue and prevent irb to collecting such unfair toll from people coming from tarapur-vasad and going towards vasad-tarapur

                                Thanks with regards
                                Jitendra r.Bombaywala
                                (Senior citizen)
                                E-mail - [protected]@gmail.com
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                                  J
                                  jk_ruban
                                  from Chennai, Tamil Nadu
                                  Apr 12, 2016
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                                  Address: 632002
                                  Website: www.nhai.org

                                  Worst road between chennai to Vellore NH4. it is a toll road.
                                  Waste of getting toll rates here. Full of patches and uneven road.

                                  worst maintenance
                                  please remove the toll or fix the road.

                                  Worst road between chennai to Vellore NH4. it is a toll road.
                                  Waste of getting toll rates here. Full of patches and uneven road.

                                  worst maintenance
                                  please remove the toll or fix the road.
                                  This road condition is too bad and why to charge toll ? Whom to complaint and who will act? We don't even get responses on our complaint
                                  Vellore to chennai (NH4) AH45 road is very bad. waste road. FULL OF PATCHES... GO SEE OTHER ROADS IN THE STATE.
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                                    Gopinath N
                                    from Bengaluru, Karnataka
                                    Apr 1, 2016
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                                    Address: 560099

                                    Hi
                                    I am a resident of a place which is along the highway (Nh 4) bengaluru to chennai name is hebbagodi. The service road near bommasandra is very very bad in few areas where it has a pot holes. Recently nhai people started laying down a new road on service road between bommasandra and hebbagodi. Started a month ago just chipping for the depth of half inch is done. It become slippery with small sand particles full dust over this road. Since months they are laying this road not yet completed. Give the reason for delay, what is the schedule for this stretch. Particularly at veerasandra signal, road is very very ugly. I have been there to local office which is in electronic city and complained about the issue twice but no response. I want to highlight one more point here while laying a new roads after certain period (5 years) as per nhai rules. They should start or concentrate at the places where there is a more damage or worst condition but it is not happening, laying on a very good road areas since months, neglecting the worst areas, still i want to know the reason. The veerasandra signal which i have mentioned earlier is 200 to 300 metres from the elevated toll way and office of electronic city.
                                    This because of negligence only.
                                    +1 photos
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                                      kundan Aumta
                                      from Shimla, Himachal Pradesh
                                      Mar 27, 2016
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                                      Address: 171006
                                      Website: nhai

                                      AS it has been learnt that HP high court has taken serious view o[censored]nauthorised construction along both side of national high way. In this regard it is to be pointed out that there is lot o[censored]nauthorised construction on both sides of NH-22 in Malyana area. It is write time to vacate unauthorise construction and do the fencing along NH acquired line.
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                                        Yuvahere
                                        from Chennai, Tamil Nadu
                                        Mar 26, 2016
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                                        Address: Kanchipuram, Tamil Nadu, 603202

                                        Hello Sir,

                                        I am writing from Urapakkam, Near Chennai, Pin-603202.
                                        As you know, NH45 is one of the busiest roads in south India.

                                        In Urapakkam School bus stop junction, there are 4 schools near the junction.
                                        More than 1 Lakh people live around here and thousands of children cross this junction for their education.

                                        At times police stand and control the traffic in morning and evening hours. However this is not much effective.

                                        There is a signal deployed newly at this junction and it is not activated for many months till now.

                                        There were several accidents in this junction, few only will be notified to you. Many of the families have lost their mother and children in this junction.

                                        It would be kind help for you, if could could activate the dead signal in this junction.

                                        Please provide some sympathy on the poor people living here in Urapakkam School Bus stop and your actions are highly appreciated and could save several lives.

                                        Thanks,
                                        Yuvaraj
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