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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Mar 17, 2026
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National Highways Authority of India [NHAI] reviews & complaints page 408

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O
Omchopra
from Coimbatore, Tamil Nadu
Mar 9, 2017
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Address: Kutch, Gujarat, 370205
Website: www.nhai.org

Our beloved Prime Minister wants to make a Digital India. I thought it was going good until recently at samakhyali NH toll gate (Gujarat) they forced us to make cash payment and rejected e-payment. There was a paytm sticker on the toll plaza so they should accept paytm payment. Also Our PM had announced that paytm payments will be accepted across all toll plazas in India. Our PM's of making a Digital India is shattered by such people. It's also quite possible they are corrupted and taking away all the money for themselves. Please take actions against such people. They even said "jo karna hai kar lo, hum to cash hi lenge".
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    Nisharg Chopra
    from Rajkot, Gujarat
    Mar 9, 2017
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    Address: Kutch, Gujarat, 370205
    Website: Www.nhai.org

    Our beloved Prime Minister wants to make a Digital India. I thought it was going good until recently at samakhyali NH toll gate (Gujarat) they forced us to make cash payment and rejected e-payment. There was a paytm sticker on the toll plaza so they should accept paytm payment. Also Our PM had announced that paytm payments will be accepted across all toll plazas in India. Our PM's of making a Digital India is shattered by such people. It's also quite possible they are corrupted and taking away all the money for themselves. Please take actions against such people. They even said "jo karna hai kar lo, hum to cash hi lenge".
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      suchendra54
      from Mangalore, Karnataka
      Mar 5, 2017
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      Address: Dakshina Kannada, Karnataka, 575006

      As per NHAI (National Highway Authority Of India) the distance between two Toll is 60 Kms...But today while traveling from MANGALORE to UDUPI came to know that Toll distance is only 11 Kms. one is at NITK Surathkal and another is at Mulki Is that new rules only here... Or the company people enjoying the public money... So kindly look into the matter and do the needful. Because of this bus price have been increase drastically.
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        V
        Vasim kms
        from Chennai, Tamil Nadu
        Mar 3, 2017
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        Address: 600016
        Website: www.nhai.org

        The road condition is not at all fit for driving due to lot of pot holes. Moreover there are two toll gates. massive traffic jams are also caused at peak hours.

        IThis may cause accidents while driving. the situation has been the same for the last 7 years. tolls should be immediately withdrawn or roads repaired immediately. the same complaint has been filed many times but no response.

        rgds / Vasim
        I have eicher 1110
        This vehle comes under category of lcv
        But at rau m.p. toll tax collect toll at rate of hcv.
        So plz take action against them
        Complaint is against AGNAMPUDI TOLL PLAZA, VIZAG, ANDHRA PRADESH. Contractor is not maintaining dedicated FASTAG LANE. No use of RFID tag as entire toll plaza is jammed with regular and FASTAG enabled vehicles have to go through the process the old fashioned way.
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          T
          from Imphal, Manipur
          Mar 1, 2017
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          Address: Ramgarh, Jharkhand, 825101

          Nh23 contractor Dilip buildcon not maintain saftey norms and very poor work
          Standard sir I sent mail jharkhand complain authority but not respond me
          Please are joint visit with me and see the
          Working style Dilip buildcon please take action please ramgarh to chas nh23
          Works by Dilip buildcon
          Thanking you
          .. yours faithfully
          Tarique anwar
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            A
            arunrmenon7
            from Kottayam, Kerala
            Feb 26, 2017
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            Address: Ernakulam, Kerala, 682506

            UN AUTHIRISED SHOPS OF PUBLIC PLACE AND EXPLOITATION OF PAVEMENTS BY CERTAIN UN AUTHORISED SMALL SCALE INDUSTRIES





            Respected Sir,



            1. I request your kind consideration and immediate action on the following few points which is instigating hindrance to the public of Kumbalam.



            (a) In the recent past, a lot o[censored]n-authorised small scale industries have been erected near National Highway Cochin very near to Kumbalam Toll Plaza. These industries are occupying almost 3.5 meters of the pavements thus making the area so thickly populated. As a result traffic block and a lot of fatal accidents is a common scene at this place which is adversely affecting the life of the pedestrians.



            (b) They dispose wastes which includes fish waste and local hotel waste into the highway drainage systems which in turn causes blockage and foul smell in the entire area. Due to this, menace by the stray dogs and pests have also been increased in the locality and hence polluting and spreading diseases in the entire premises.



            2. A lot of complaints have been made by the public till date and a full page news came in one of the leading Malayalam Daily two months ago. After these much efforts no action has been taken till date by the National Highway Authority of Cochin.



            3. I think from the above few points itself, you may have envisaged the pathetic situation of the public especially the pedestrians. An instant action may be taken in order to remove these unauthorized shops and thereby giving the pavements back to the pedestrians and making the entire area neat and clean. I am also attaching some photographs of the area for your ready reference. Thanking you in anticipation..

            Yours’ Faithfully,
            An Ordinary Citizen of Kumbalam

            Attachment (Print out of photographs)
            I am a regular commuter to Aroor on NH 47, and requier a monthly pass, but it dened to me.

            At first they said the registraion certificate is a must, now they say that only local residence are eligible.

            Please advice me on this issue.

            Thank you,
            Mrs Jaya Prasad.
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              A
              Akshaya Kumar Biswal
              from Siliguri, West Bengal
              Feb 23, 2017
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              Address: 751019
              Website: www.nhai.org

              Some people are unethically disposing waste water near NH-16. It has become breeding grounds of mosquitoes making it difficult for nearby inhabitants. Several animals are slaughtered daily. There is huge loss to life and property. No attention is paid by NHAI and Bhubaneswar Municipal Corporation. Swaccha Bharat Abhiyan is not taken into account here. The road is close to Aiginia market complex, Bhubaneswar, Odisha. This condition is prevailing over last 6 months.
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                K
                Kesavan P
                from Chennai, Tamil Nadu
                Feb 20, 2017
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                Sir,

                I am a frequent traveller by car between Chennai-Bangalore-Chennai. Recently I found an issue in the sign board. Near Mulbagal after the RTO check post there is a big Display (Bangalore-Chennai) shows the distance to Chittoor as 62KM and just after 1KM the milestone on left shows as 72 KM. Please look in to the same and correct the distance on the main highway signboard (62KM mark) at the earliest. This will mislead the travellers.
                I passed toll plaza at Hanging bridge Kota.
                I am local resident of Kota City. My address is
                1365, Basant Vihar, Kota and the the toll is just 7 km from my home. The toll station charged Rs 65 . The message of deduction came at around 11pm.
                My car was newly purchased and I am waiting for RC and no plate. I showed delivery report of Kota Hyundai Automobiles pvt ltd.
                Please refund the toll deducted wrongfully.
                Hanging Bridge Kota
                17.07.2020
                Time 7.20 pm approx
                Local resident
                But toll of Rs 65 deducted from fastag.
                Please refund the amount to my fastag account.
                In Electronic City Elevated Expressway, highway from Silk Board junction to Electronic City in Bangalore, near Electronic City, the sign board with wrong arrows showing towards Electronic City phase 2 . It should be towards the left hand side but the board arrows shows both the phases towards the right side. Requesting you to correct the mistake
                Adv Chithra
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                  Ujjwal Baag
                  from Kolkata, West Bengal
                  Feb 19, 2017
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                  Address: 711302

                  Sir,

                  I am UJJWAL BARAN BAG a regular traveller on NH16 from ALAMPUR, Howrah(WB) to Bally, Howrah (WB), which has heavy traffic and average speed is also very high . I would like to draw your attention to the fact that- The night Highway Light availability is irregular . This entire length has enough Street light, but they didn't get switch on every night. Around 30 to 40 % section give light every day. Also some section light is on only for somedays. Then different section is switched on.

                  There is no grievance lodging phone no. available for this kind of problem.

                  Sir if you please look into the matter, it would enhance our saftey in night ride. Because dazzling light from down side vehicles completely blank out our view at night.

                  Thanking you.
                  Here i m requesting you that kanwliyas toll bhilwara is taking two times tolls with our trucks.They are refusing that they have collected toll by FASTAG instead of confirmation of payment the are forcing drivers to pay toll by cash.
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                    M
                    Mynar Madhan
                    from Chennai, Tamil Nadu
                    Feb 15, 2017
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                    Address: Chennai, Tamil Nadu, 600037

                    Dear Concern,

                    As per policy 25-30Kms distance a toll has to be collected. but between Porur Toll plaza chennai to CholavaramToll plaza an additional toll has been collected.

                    Cost is also expensive.Because of this people trying to cheat and entering into 2 wheeler lane and making accidents and traffic jam.

                    Kindly look into this issue and solve the issues.

                    Regards

                    Madhan Kumar
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                      Jagdish Singh Sehdev
                      from Pehowa, Haryana
                      Feb 13, 2017
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                      Address: 144001

                      Lamba pind chowk, hoshiarpur road, jalandhar city punjab. Mein main highway road flyover bridge ke nichey nah it saari paan cigerate, channa bhatura, auto mechanic, n open meet salter shop n many more other wanders run their business.
                      Local admin n nhai not action against its.
                      All wanders illegally run business under highway road flyover bridge. Pls solve this problem.
                      With regards
                      But no reply till against this request pls check n revolve it.
                      Thanks
                      Sir.l beg to state that I perched lot no 26 blg/wl in hili balurghat haiway .auctions sell valu I give the auctions authority .they're given me trees fillings cutting orders but badamail school member do not fillings the tress.plz sir solved this matter.
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                        M
                        musthafa11
                        Feb 11, 2017
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                        Address: Cuddalore, Tamil Nadu, 607001

                        Regarding the above subject we have made several complaints to concerned officers but no action at all

                        More than half foot pit and two feet of circle on the road everywhere
                        The road getting heavy traffic due to slow passing occurring and accident
                        Cuddalore is a district head of city the road is nh32

                        Immediately to rectify the issue in first priority

                        Regards
                        Musthafa
                        Sir, its more than 45 days since nh1 near pathankot chakki bridge is closed due to unknown repair of around 100 ft area plz respond asap on This before some unpleasnt incedent occurs.

                        Ambrish singh
                        Pathankot
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                          DineshKV
                          from Bengaluru, Karnataka
                          Feb 4, 2017
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                          Address: Bangalore, Karnataka, 560048
                          Website: ICICI Fastag

                          In Many toll gates, fastag lane is not maintained properly... lack of proper guidance for fastag lane. in Krishnagiri-thoppur tollgate non fastag vehicles also allowed in fastag lane which causes delay for fastag users. Many tolls fastag lane is slower then the other lanes. In ulundurpet-salem toll road, all the tolls are not using fastag, no response for fastag vehicles.
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                            Kotaiah Mogili
                            from Mumbai, Maharashtra
                            Feb 4, 2017
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                            Address: 412219
                            Website: NHAI

                            Sholapur Pune High way toll plaza employees are not accepting this Yellow line issue, and they behaving like Roudies..! recently I faced this problem..! before yellow line my vehicle jammed 45mins, when I reached toll post I explained about this..! 4 members of toll plaza employees attacked on me.., forcelly taken money from me..I am trying to take traffic photo graphs toll plaza employees attacked on me.., I afraid about this situation., Then I try these pics only...!
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                              Rupendra detha
                              from Gonda, Uttar Pradesh
                              Feb 2, 2017
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                              Address: Udaipur, Rajasthan, 313001

                              Respected Sir
                              I am sorry to say that some of the-toll barrier under your company violating the order regarding exemption of toll tax from vehicle carrying physically disable person. I got 45% disability certificate. On 1 feb 2017 i an travelling betwwen udaipur to jaipur from my car .
                              Which is having automatic gare system.Some of your toll barrier person not charge toll tax ..while i show them my disability certificate.But some of them not allow me and charged toll tax.
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                                sachindalmia
                                from Dhupgari, West Bengal
                                Feb 2, 2017
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                                Address: 768001
                                Website: WWW.NHAI.ORG

                                The toll tax charged by Ashoka Sambalpur Bargarh Tollway Ltd. for a single journey ticket is charged at Rs. 110/- & Rs.165/- on return ticket for Car (LMV category) is completely unjustified as the road work is still not completed in Attabira and the quality of road is very bad the street dividers are not properly marked there is so much undulation
                                In this toll plaza there are three gates on both sides and one fasttag line. Problem is they always open 2 gates only and third toll gate is always closed. Previously around one year back i complained about this to NHAI and i got call from them but no use. Please look into this matter and do the needful.
                                As per law charging toll for local is dismissed still toll tax are been charged at dahisar toll naka. Kindly take stricter action against this
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                                  Ghias Ahmed
                                  from Delhi, Delhi
                                  Jan 30, 2017
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                                  Address: 600020

                                  Dear sir, this is to bring to your notice that from last 3 years the toll road was in bad shape, there were many ups and downs and lot of accidents happening, this toll has only lot of north indians where no one will anwser to your queries and they are behaving like gundas they have done this purposely, per day around 10000 vehicles pass, all the money they are collecting is to be like they are bribing so many, they have made an entire setting.
                                  THE ENTIRE TOLL LOOKS LIKE IT WAS DESERTED FOR VERY LONG
                                  the details were :
                                  SURUPATTU TOLL PLAZA, CHENNAI BYPASS, 28.6KM, NH 45,

                                  I REQUEST YOU TO TAKE ACTION IMMEDIETELY
                                  In this toll plaza there are three gates on both sides and one fasttag line. Problem is they always open 2 gates only and third toll gate is always closed. Previously around one year back i complained about this to NHAI and i got call from them but no use. Please look into this matter and do the needful.
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                                    sathyamevjayathei
                                    from Chennai, Tamil Nadu
                                    Jan 30, 2017
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                                    Address: 603002

                                    Dear Sir / Madam,

                                    I was hearing from multiple sources that the TOLL near chengalpattu
                                    Feedback from customers :
                                    1) This toll plaza al ready contract date expried. but till date toll tax paying. government and private cheating the all people

                                    2) Not an organized toll. Charges more
                                    3) The employees do not know how to talk with traveller's.. They are rude.
                                    4) Not sure why it even exists. Only humans are there to stop the car. No indication of any sorts as to whether it's still legal to collect fees from this toll.

                                    Request your help to confirm if this is Legal, and the money goes to government only .
                                    In this toll plaza there are three gates on both sides and one fasttag line. Problem is they always open 2 gates only and third toll gate is always closed. Previously around one year back i complained about this to NHAI and i got call from them but no use. Please look into this matter and do the needful.
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                                      Roshan Bhatt
                                      from Anta, Rajasthan
                                      Jan 30, 2017
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                                      Address: 391410
                                      Website: Nil

                                      This is about the national highway no 8. Truck and bus drivers are mainly driving on the overtaking lane only and cars have to overtake from the wrong side and this is the major cause of accidents on this road. Even though this is a toll road and the toll amount is also very high they are not bothered about the safety of people travelling on this road. Have complaint many times to them about installing Canara, petroling vehicle, panelty on wrong lane driving etc but it was just ignored. This is very serious and one must take immediate action on this. If I don't get the satisfactory response a partition will be filed against the govt and toll company in court for ignoring the safety of people. I would also like to get the response on purpose of collecting toll if they are not responsible about lane driving as per their reply to me on my complaints.
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                                        rudprka
                                        from Chennai, Tamil Nadu
                                        Jan 26, 2017
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                                        Address: 600037

                                        I am travelling daily from Mogappair East to Tambaram via Chennai Bypass. I could see the road was not in good condition, there are lot of waste dumps on the service road. The dividers were not in good condition, no lane seperate marks ... The road layed on the Adyar river bridge have bumps, I can see the vehicles have to almost stop to enter and get out of the bridge ...

                                        Please stop collecting the toll money or provide proper road ...

                                        Why as an Indians we need to face these kind of issues ... Even in Indonesia the roads are in good condition...
                                        Feb 23, 2017
                                        Updated by rudprka
                                        Please resolve the above said issues, still the road is not good for driving conditions ... We don't have another alternative to skip the traffic and signals ... We are paying the toll and why you are not putting a new road.
                                        I had used this toll road twice in the past one month. Normally a very crowded toll and unfortunately the fast tag lane is not managed by a security. Since it is not managed, crowed in this lane is normally more than the other lanes since normal toll users as well as fast tag users will be in the same line.
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