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National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org
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Updated: Jun 2, 2025
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Highways Authority of India [NHAI] reviews & complaints page 414

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A
ashu sbi
Feb 28, 2016
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Detaining commercial vehicle over 1 hour

Address: Cuttack, Odisha

Sir, , we r passenger vehicle, , , , we r taking customer s to get fare in proper way, , , but one one of vehicle attached below adressing himself as BJD YUVA NETA, MAKING FRAUD and not cutting challan at nirgundi gate, ,...
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P
protec
from Chennai, Tamil Nadu
Feb 24, 2016
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Illegal blocking of u-turn by l&t

Address: Chennai, Tamil Nadu, 600040

Dear Sir,

I have been complaining this to NHAI for Long time and in Indian condition my time seems to be getting waste as there looks to be no forum to make complain against L&T’s Illegal operations at Pallikonda Toll which is on the NH 46 between Chennai to Bengaluru. (L&T Krishnagiri Walajaphet Tollway Ltd. Pallikonda)

Please refer the Picture enclosed where in L&T purposefully closed the legal U-Turn provided...
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R
ritsanand
from Lalgudi, Tamil Nadu
Feb 22, 2016
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Banking of road on curved path in opposite direction

Address: 620014
Website: www.nhai.org

On NH -67 ( Thanjavur to trichy road) Near BHEL- Ganesa( Thiruverubur, Trichy - 620014), many accidents are happening due to wrong banking of roads. There is a circular chowk around which roads are passing which have the banking in opposite direction. Actually banking should be done towards center of curved path but at this location banking has been done towards outer edge of curved which has enabled lot of accidents to occur at this place....
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N
narasa raju Jampana
from Hyderabad, Telangana
Feb 21, 2016
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Rash & rude behaviour of toll plaza collection person at chilakapalem toll plaza

Address: 532222

I took return journey ticket at Chilakapalem toll plaza AP at 6:40 AM on 21/2/16. I performed my return journey at 16:50 hrs on 21/2/16. The person at Booth no 6 without checking with a rash voice demanded amount saying I already completed my journey.Upon my information the in charge checked and agreed with me.. The emp name is I. Raja Rao....
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A
Avinash Joshi
from Mumbai, Maharashtra
Jan 20, 2016
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Travel from shirdi to indore, malegaon toll looks very expensive for 44 km

Address: Pune, Maharashtra, 411041

It is very strange that we need to pay more than 120 Rs to travel 44 Km in b/w Malegaon to shirdi, i tried to convene toll plaza staff but they were not able to help. I think there should be some serious and immediate action require to control the same. I am ready to pay 120 Rs if i am using highway till Nashik, but for shirdi it is not acceptable....
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A
ajitu
from Bengaluru, Karnataka
Jan 16, 2016
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Nhai nh7, ah-43

Address: 560068

Dear Sir, I travel through NH7(AH43) on a daily basis. The Road and street light quality is pathetic. The lane Markings on the road have vanished and the street lights on AH43, NH7 from silk board to Bommanahalli is always unlit(including service roads). Since lot of people keeping crossing near Rupena agrahara bus stop(who cross NH7) we definitely need street lights to operate or a foot over bridge. Many lives are in danger as the vehicular...
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A
adamb20
from Bengaluru, Karnataka
Jan 5, 2016
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NH 63 hubli to gooti

Address: Bellary, Karnataka, 583103
Website: google chrome

Dear sir, why there is no standard road in NH 63? We are facing huge problem over here daily. We ppl travel in this danger n unconditional road. How many years you need to complete this work? Why you are not taking care. Daily accidents and huge traffic jamm b/w bellary to hospet. I m seeing other places got changed and its good to see. We bellary district ppl what made mistake why this harrassment to us only. Why no one caring this road....
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S
shivanandmd
from Delhi, Delhi
Jan 5, 2016
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Unsafe labour contract on highway

Address: 560073

Dear Sir, Through this I am going to complaint you on the incident happened on 01.01.2016 around 10:00AM on NH-13 2Km before Kustagi, I am travelling from Bijapur to Bangalore on this day, by the way there is a maintenance activity of grass cutting being done in the centre of high way (where the flower trees are put) without any cautionary measure, stone through by the machine of grass cutting machine got hit to my car, front wind shield...
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S
Saketsri
Dec 30, 2015
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Bad condition of Jhansi-kanpur highway

The NHAI toll road between Jhansi and Kanpur is in real bad shape despite collecting toll fees at 4 locations. Specifically the patches 25-30km on either side of Orai. I can suit picture proofs that I took today if you need them. Hope you will take note and repair them asap or at the least suspend toll collection. Regards Saket...
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A
azambeig
from Delhi, Delhi
Dec 23, 2015
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Dasna toll tax at nh-24

Address: Ghaziabad, Uttar Pradesh, 201015
Website: NAHI

Main dasna toll tax k regarding complaint karne chaha ta hu aasha h k is complaint per action leya jay last manday main apni family ke sath hapur ja raha tha in between dasna toll tax per jo ki bandh ho chuka h but illigaly local gundo or corrupt politician leader, police ki mili bhagat se chal raha he wha ke local staff ne mere saath badtmaizee ki jab maine toll taxe dene se mana ker diya or hathapai ke, meri car ko nuksaan puchaya. jab...
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N
nitin2391
from Gurgaon, Haryana
Dec 14, 2015
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Nh-58 highway

Address: 248001
Website: NHAI

The highway of nh-58 while going towards haridwar from delhi from where the toll road ends on further moving towards roorkee the highway is under construction and it doesn't contains any reflectors for the direction of moving towards other end of the lane as it contains sharp turns not even a white paint on the road is there which is creating a severe problem while driving in a rainy season or in an environment of fog which results into major...
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M
manish bhoyar
from Pune, Maharashtra
Dec 13, 2015
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Regarding exemption from toll tax for physically challenged person

Respected Sir, I (Dr Manish S Bhoyar ) is Orthopaedically (One Leg affected) Handicapped person having 50 %disability. As per Notification NO:-NH-11065/12/2003-{ & M(14 Dec 2003) order-Govt.Of India, New Delhi. Secretary National HIghway Authority, Physically disabled person has been exempted from Toll Tax at all toll plaza under NHAI country wide. But I had been denied from exemption at 1. MATHANI TOLL PLAZA (NAGPUR BHANDARA ROAD-Maharashtra)...
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N
Nidhi16
from Noida, Uttar Pradesh
Dec 10, 2015
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Blocking of NH 8 at old toll collection point

Address: Gurgaon, Haryana, 91

Dear Sir This is regarding Mcd tax collector boys who are jamming NH8 due to their open checking at collection point for taxis .Although dere is separate collection point for commercial vehicles even the vehicles just to avoid tax came at another side and these so called smart tax collectors boys start stoping these vehicles in the middle of road .Causing a huge jam on NH8 it daily tooks us to cross that point atleast half an hour which...
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M
Mano Selvaraj
Dec 5, 2015
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Medians are used as grazing place for cowd

We just got escaped from an accident that a cow just jumped from the median. This really shocking, from Chennai I have seen almost all the medians are occupied by cows. If it proceeds it will be tough and pathetic for drivers. Pls consider and take action....
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S
subu kathir
from Chennai, Tamil Nadu
Nov 27, 2015
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We Need Road

Address: 605758

Dear sir, We are in oddampattu vill people total 4500 Nos, if any medical emergency, basic thing we only depend thirukoilur and kandachipuram city...last 6 years there is No road in between the cities its very difficult to stay this...in last 1 one there is bus in between the city due to damaged road...Kindly do the next step...waiting for 4500 peoples ......
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A
atthanisiva1
from Chennai, Tamil Nadu
Nov 15, 2015
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Toll roads are not good between chennai to walajah

Address: Chennai, Tamil Nadu, 600122
Website: NHAI

Happened to travel with my family from chennai to vellore on 15Nov2015 for a day trip in a heavy rainy season. Roads are literally extremely worst. Happened to see lot of near miss accidents .I could have met accident in two places due to pits and holes in so called "national highway ". Not worth for toll fees paid and not good for travel also. I am also seeing lot of comments on this for so many years. Many vehicles for punctured on the...
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T
TechyPM
Nov 12, 2015
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Ghaziabad dasna toll tax at nh-24

Address: 201302
Website: www.nhai.org

My complaint on Dasna Toll Tax at NH-24 probably won't make any difference, because I noticed 14 others are already posted, and haven’t been addressed in years.
People have been complaining for years, not only the authorities ignore everything, but recently Dasna Toll has been increased to Rs 20 (one side).

I travel to Hapur almost every day, and a rough calculation of the toll I paid in last 5 years would...
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P
preeti dhir
from Kalka, Himachal Pradesh
Oct 21, 2015
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Destruction of market

Address: Solan, Himachal Pradesh, 173209
Website: NHAI

Respected Sir, As mentioned above, I am Preeti Dhir a resident of a small town in Himachal Pradesh. My hometown Dharampur is situated on the NH-22. This is with reference to the widening of roads taking place in the area. My father Mr. Surinder Kumar Goel owns a shop in the main market in the town. The highway authorities have proposed to widen the road to promote tourism. For this, they plan to dismantle all shops and residences on the valley...
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R
rp agarwal
from Delhi, Delhi
Oct 18, 2015
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Misbehaviour of toll staff at Mahuvan toll plaza

Sir, My name is RP Agarwal from Agra and I have been traveling from Agra to Delhi thrice a week since 11years for the dialysis ofy wife in Apollo Hospital. Today when I was going for the same through national highway, at mahuvan toll plaza I gave the amount of toll but it took me to wait quite a long time for the toll receipt. When my driver asked the reason for it he was told by the staff working on the computer that system is slowed...
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D
dinesh chandra sanadhya
Oct 14, 2015
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Irregularities/corruption/misuse of public fund/damage of environment/road construction below standared quality on gomati udaipur fourlane n.H.8

Address: Rajsamand, Rajasthan, 313326
Website: www.nhai.gov.in

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