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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Dec 12, 2025
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National Highways Authority of India [NHAI] reviews & complaints page 414

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J
jk_ruban
from Chennai, Tamil Nadu
Apr 12, 2016
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Address: 632002
Website: www.nhai.org

Worst road between chennai to Vellore NH4. it is a toll road.
Waste of getting toll rates here. Full of patches and uneven road.

worst maintenance
please remove the toll or fix the road.

Worst road between chennai to Vellore NH4. it is a toll road.
Waste of getting toll rates here. Full of patches and uneven road.

worst maintenance
please remove the toll or fix the road.
This road condition is too bad and why to charge toll ? Whom to complaint and who will act? We don't even get responses on our complaint
Vellore to chennai (NH4) AH45 road is very bad. waste road. FULL OF PATCHES... GO SEE OTHER ROADS IN THE STATE.
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    Gopinath N
    from Bengaluru, Karnataka
    Apr 1, 2016
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    Address: 560099

    Hi
    I am a resident of a place which is along the highway (Nh 4) bengaluru to chennai name is hebbagodi. The service road near bommasandra is very very bad in few areas where it has a pot holes. Recently nhai people started laying down a new road on service road between bommasandra and hebbagodi. Started a month ago just chipping for the depth of half inch is done. It become slippery with small sand particles full dust over this road. Since months they are laying this road not yet completed. Give the reason for delay, what is the schedule for this stretch. Particularly at veerasandra signal, road is very very ugly. I have been there to local office which is in electronic city and complained about the issue twice but no response. I want to highlight one more point here while laying a new roads after certain period (5 years) as per nhai rules. They should start or concentrate at the places where there is a more damage or worst condition but it is not happening, laying on a very good road areas since months, neglecting the worst areas, still i want to know the reason. The veerasandra signal which i have mentioned earlier is 200 to 300 metres from the elevated toll way and office of electronic city.
    This because of negligence only.
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      K
      kundan Aumta
      from Shimla, Himachal Pradesh
      Mar 27, 2016
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      Address: 171006
      Website: nhai

      AS it has been learnt that HP high court has taken serious view o[censored]nauthorised construction along both side of national high way. In this regard it is to be pointed out that there is lot o[censored]nauthorised construction on both sides of NH-22 in Malyana area. It is write time to vacate unauthorise construction and do the fencing along NH acquired line.
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        Yuvahere
        from Chennai, Tamil Nadu
        Mar 26, 2016
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        Address: Kanchipuram, Tamil Nadu, 603202

        Hello Sir,

        I am writing from Urapakkam, Near Chennai, Pin-603202.
        As you know, NH45 is one of the busiest roads in south India.

        In Urapakkam School bus stop junction, there are 4 schools near the junction.
        More than 1 Lakh people live around here and thousands of children cross this junction for their education.

        At times police stand and control the traffic in morning and evening hours. However this is not much effective.

        There is a signal deployed newly at this junction and it is not activated for many months till now.

        There were several accidents in this junction, few only will be notified to you. Many of the families have lost their mother and children in this junction.

        It would be kind help for you, if could could activate the dead signal in this junction.

        Please provide some sympathy on the poor people living here in Urapakkam School Bus stop and your actions are highly appreciated and could save several lives.

        Thanks,
        Yuvaraj
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          nareshjp1980
          from Ahmedabad, Gujarat
          Mar 26, 2016
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          Address: Sabarkantha, Gujarat, 383001

          Dear sir,

          This is regarding the complaint against the toll tax junction on national highway from gandhinagar to himatnagar in gujarat.

          Dear sir, i have travelling since last many years on this road (When road established). I have observed the toll collected on this toll tax is increasing year on year. This road is constructed from many years ago. And since there is so many agencies changes and collecting high charges on this toll. Currently they are charging 75/-rs from gandhinagar to himatnagar for car. This amount is increasing year on year from last so many year.

          My complaint is why they are increasing amount year on year and i think there are not to many expenses to maintain this road. And also add they are not doing any kind of expensive work on this road.

          So,
          (1) why they are charging this high amount from people?
          (2) why this road is not free from paid tax road?
          (3) why they are increasing amount on year on year?
          (4) after collecting so many year till they not decreasing amount - why?
          (5) cctv recording is not proper. And i think there is fraud involve for collecting tax amount.
          (6) why not done proper audit for this toll?
          (7) is there any requirement for collecting high amount of tax?
          (8) how many amount collected from starting construction to till date? ( after so many years)
          (9) why agency changing frequently? Is there any fraud involve? Please check...

          Dear sir, i believe you and your work. Please check the details for this particular toll tax junction and doing proper audit for this and taking some action on my complaint.

          Yours faithfully,

          Naresh j patel
          Gandhinagar,
          Gujarat.
          Mobile- [protected].
          Why toll is collected when highway is under construction.
          Highway from Udaipur to ahemdabad and ahemdabad to Rajkot is under construction. All toll plaza is closed. Expect for himmatnagar ahmedabad highway on which toll is collecting money. Can you give ans for this

          Thanks you
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            S
            SivaramanAR
            from Mumbai, Maharashtra
            Mar 20, 2016
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            Address: Palakkad, Kerala, 678003

            Drainage not closed. No one can notice that drainage is open when coming from the other side. At chandranagar. Near Sreechakra Hotel. Near Fabriteck. Near One Elaneer Panthal.
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              R
              ram g
              from Thiruvananthapuram, Kerala
              Mar 18, 2016
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              Address: 600118
              Website: nh4

              I had faced many time accident and heavy traffic at near moolakadai opp to petrol bunk because many more cars parking due to repairing work at mechanic shop .Please consider just clear that unwanted parking.
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                rupeshsharma1777
                from Delhi, Delhi
                Mar 18, 2016
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                Address: New Delhi, Delhi, 110059

                Self rupesh sharma alongwith with 75 years old father and 2 young brothers was travelling on nh 24 on 11.03.16. We had taken return toll receipt at brijghat toll. While returning back, there was a car in our lane who was negotiating something with the toll operator for quite some time due to which huge traffic queued up in our lane. After waiting for sometime we approached the operator requesting him to take that vehicle on side so that the traffic may pass but he didn't bother to accept our request. After enough waiting, when we insisted to open the lane, all the staff ganged up and started misbehaving and abusing. It was very embarrasing as i was travelling with my family. When we objected strongly for misbehaviour, they manhandled us and we had to run away. (Toll receipt no.[protected].
                This kind of incidents are highly objectionable when you are travelling with the family. The toll staff should have some courtesy to their customers. Secondly in case a particular car is not willing to pay toll and negotiating, he should be taken a side so that the traffic in the queue can keep moving. This toll plaza has become a threatening spot as the staff is very arrogant and gang up immediately to manhandle and abuse public.
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                  NitishChandra
                  from Bengaluru, Karnataka
                  Mar 4, 2016
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                  Address: Bangalore Rural, Karnataka, 562114
                  Website: www.consumercomplaints.in/new_complaint

                  Hi,

                  I am a resident of Hoskote, Bangalore. Every day I travel From Hoskote to ITPL, Bangalore for my job.

                  Whenever I cross the Lanco-Hoskote toll gate - the staff ask for ID proof - I shown them my Adhar card. My Hoskote residential address is clearly mentioned on my Adhar card.

                  Residents of Hoskote are allowed to travel freely through the toll gate. This is the understanding of all the residents of Hoskote.

                  In-spite of this the toll gate staff make trouble and behave badly. They are very very undisciplined. They want me to purchase a toll ticket/pass. Please look into this issue and instruct the toll gate employees to behave like a professional.

                  Thanks & Regards,
                  Nitish
                  (A resident of Hoskote, Bangalore).
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                    Barv
                    Mar 1, 2016
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                    Address: Madurai, Tamil Nadu
                    Website: Nhai

                    From Chennai to kanniyakumari, we need to go via GST road. Near Madurai, its very worst for long days. NH department didn't take any steps to correct it. It's a toll road.
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                      ashu sbi
                      Feb 28, 2016
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                      Address: Cuttack, Odisha

                      Sir, , we r passenger vehicle, , , , we r taking customer s to get fare in proper way, , , but one one of vehicle attached below adressing himself as BJD YUVA NETA, MAKING FRAUD and not cutting challan at nirgundi gate, ,
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                        protec
                        from Chennai, Tamil Nadu
                        Feb 24, 2016
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                        Address: Chennai, Tamil Nadu, 600040

                        Dear Sir,

                        I have been complaining this to NHAI for Long time and in Indian condition my time seems to be getting waste as there looks to be no forum to make complain against L&T’s Illegal operations at Pallikonda Toll which is on the NH 46 between Chennai to Bengaluru. (L&T Krishnagiri Walajaphet Tollway Ltd. Pallikonda)

                        Please refer the Picture enclosed where in L&T purposefully closed the legal U-Turn provided by the NHAI which is the basic rights for the travellers. This is 3rd time I making the complain and hope that appropriate action would be taken against this service provider as early as possible.

                        Thanks
                        Shivakumar
                        +2 photos
                        Dear Sir,

                        Its been more than a month since I made complain against L&T illegal blocking o[censored]-Turn at NH-46 near Pallikonda which is on the way to Bangalore from Chennai and Vellore.

                        How long a common citizen should spend time on complaining about common problem in this country? We need to have appropriate forum to make complains against erring agents.

                        Shiva
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                          ritsanand
                          from Lalgudi, Tamil Nadu
                          Feb 22, 2016
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                          Address: 620014
                          Website: www.nhai.org

                          On NH -67 ( Thanjavur to trichy road) Near BHEL- Ganesa( Thiruverubur, Trichy - 620014), many accidents are happening due to wrong banking of roads. There is a circular chowk around which roads are passing which have the banking in opposite direction. Actually banking should be done towards center of curved path but at this location banking has been done towards outer edge of curved which has enabled lot of accidents to occur at this place. Recently 1 day ago 10 persons died due to toppling of vehicle which has again happened due to banking on opposite direction.

                          Kindly look into this matter and try to stop these accidents to happen again.
                          I would like to get your full support in this regard.
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                            narasa raju Jampana
                            from Hyderabad, Telangana
                            Feb 21, 2016
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                            Address: 532222

                            I took return journey ticket at Chilakapalem toll plaza AP at 6:40 AM on 21/2/16. I performed my return journey at 16:50 hrs on 21/2/16. The person at Booth no 6 without checking with a rash voice demanded amount saying I already completed my journey.Upon my information the in charge checked and agreed with me.. The emp name is I. Raja Rao.
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                              Avinash Joshi
                              from Mumbai, Maharashtra
                              Jan 20, 2016
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                              Address: Pune, Maharashtra, 411041

                              It is very strange that we need to pay more than 120 Rs to travel 44 Km in b/w Malegaon to shirdi, i tried to convene toll plaza staff but they were not able to help. I think there should be some serious and immediate action require to control the same. I am ready to pay 120 Rs if i am using highway till Nashik, but for shirdi it is not acceptable.
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                                ajitu
                                from Bengaluru, Karnataka
                                Jan 16, 2016
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                                Address: 560068

                                Dear Sir, I travel through NH7(AH43) on a daily basis. The Road and street light quality is pathetic. The lane Markings on the road have vanished and the street lights on AH43, NH7 from silk board to Bommanahalli is always unlit(including service roads). Since lot of people keeping crossing near Rupena agrahara bus stop(who cross NH7) we definitely need street lights to operate or a foot over bridge. Many lives are in danger as the vehicular movement is on high speeds on this stretch. Please look into it and take action.
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                                  adamb20
                                  from Bengaluru, Karnataka
                                  Jan 5, 2016
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                                  Address: Bellary, Karnataka, 583103
                                  Website: google chrome

                                  Dear sir, why there is no standard road in NH 63? We are facing huge problem over here daily. We ppl travel in this danger n unconditional road. How many years you need to complete this work? Why you are not taking care. Daily accidents and huge traffic jamm b/w bellary to hospet. I m seeing other places got changed and its good to see. We bellary district ppl what made mistake why this harrassment to us only. Why no one caring this road. Pls answer me before i die.. Thanks
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                                    shivanandmd
                                    from Delhi, Delhi
                                    Jan 5, 2016
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                                    Address: 560073

                                    Dear Sir, Through this I am going to complaint you on the incident happened on 01.01.2016 around 10:00AM on NH-13 2Km before Kustagi, I am travelling from Bijapur to Bangalore on this day, by the way there is a maintenance activity of grass cutting being done in the centre of high way (where the flower trees are put) without any cautionary measure, stone through by the machine of grass cutting machine got hit to my car, front wind shield glass got crack, luckily no human hazard happen on that day. It is purely because o[censored]nsafe working on highway without any cautions. The front wind shield cost (Hyundai Xcent) is 8000 to 10000, but the contractor is forced me to take Rs4000/ on that day, my concern is not only the compensation, also to bring it to your notice. Please consider this complaint, help me in getting the compensation for this damage and also safe work on highway. Thanking You, Yours Faithfully, (SHIVANAND MD) [protected]
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                                      Saketsri
                                      Dec 30, 2015
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                                      The NHAI toll road between Jhansi and Kanpur is in real bad shape despite collecting toll fees at 4 locations. Specifically the patches 25-30km on either side of Orai. I can suit picture proofs that I took today if you need them. Hope you will take note and repair them asap or at the least suspend toll collection. Regards Saket
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                                        azambeig
                                        from Delhi, Delhi
                                        Dec 23, 2015
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                                        Address: Ghaziabad, Uttar Pradesh, 201015
                                        Website: NAHI

                                        Main dasna toll tax k regarding complaint karne chaha ta hu aasha h k is complaint per action leya jay last manday main apni family ke sath hapur ja raha tha in between dasna toll tax per jo ki bandh ho chuka h but illigaly local gundo or corrupt politician leader, police ki mili bhagat se chal raha he wha ke local staff ne mere saath badtmaizee ki jab maine toll taxe dene se mana ker diya or hathapai ke, meri car ko nuksaan puchaya. jab hum apni kamai apni apni mehnat se kamate h to hum apni kamai me se Rs.1 bhi kyun kiso ko bina wahjah de jab govt. ne toll taxe bandh kr diya h to yeh toll abhi tak knuy chal raha h. Please Please isko bandh kiya jaye other wise in future kuch bada hadsa ho sakta h ya govt bada hadsa hone ka wait ker rahi he.
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