National Highways Authority of India [NHAI] Complaints & Reviews

Before 90km from mathura there was a road repair covered by cone shaped barricade kept in centre of the main highway... There was no reflector on it and no street light caused sever damage to my car and you can check I paid toll tax also @nitin_gadkari @NHAI_Official https://t.co/Hyop4xTzFA
Car no. Rj20 CC 3505

Sir nagar manmad higjlhway work started 8 month back.contractor have done partial work and ran away so condition of higway is very very very bad kindly start work as early as possible thanku

I have faced four incidents of inappropriate toll collections at Dhinva Toll Plaza (an RSRDC Toll) when travelling from Nimbaheda to Mangalwad.

1.[protected]:39:52), Receipt No - 4390, Amount - 45, paid cash, wrong vehicle number. From Nimbaheda to Sawaliya Ji
Same day same time there was a debit of Rs 30 from my fast tag linked to my car MP43CB2372.

2.[protected]:04:41), Receipt N0 - 2553, Amount - 45, paid cash, 00 vehicle number. From Sawaliya Ji to Nimbaheda
Same day same time there was a debit of Rs 10 from my fast tag linked to my car MP43CB2372

3.[protected]:23:03), Receipt No - 6350, Amount - 45, paid cash, 2372 my car's number. From Nimbaheda to Sawaliya Ji
Same day same time there was a debit of Rs 30 from my fast tag linked to my car MP43CB2372

4.[protected]:12:41), Receipt No - 3833, Amount - 45, paid cash, wrong vehicle number. From Sawaliya Ji to Nimbaheda
Same day same time there was a debit of Rs 10 from my fast tag linked to my car MP43CB2372

I have all the hard copies with the above details.

This is on a serious note that the toll is inactive when I'm searching on https://tis.nhai.gov.in/tollplazasonmap.aspx?%20%20%20%20%20%20%20%20%20%20%20%2...⇄
But still there are collecting toll. On the op of that they are arguing with travelers and saying that the toll is not getting deducted from FAST tag and so they are collecting toll in cash.

I am an army personnel. At buchawas toll plaza ( bokth RM4 EN L12 & TCC12) Ddid not accept my id card and forced me to pay toll tax. kindly resolve this as they are continuously doing this kind of act.

In NH75 at kunigal bypass towards Hassan, uneven dangerous road surface created length 30 to 40feet and depth 1/2 feet due to May be heavy rain...
We travel to hassan on 6/8/22 at approx speed 80-100kms and car is sudden jumped and landed in dangerous condition...
I and Co passengers survived by luck...
Please correct the road surface as soon as possible.

On 7th August 22 around 6pm I was passing NH76, near Bhawalia Village, In front of Nuvoko Cement, two tyres of my vehicles are badly damaged due to passing over big pot holes on the road .
I have paid toll of Rs 45 on Ochhdi Toll details:
HDFC Bank FastTag deducted: Rs 45 for Vehicle No: RJ09UB0586 at: Ochhdi on:[protected]T17:56:36 Wallet: [protected] Bal: Rs 1428

Estimated cost of replacing these two tyres is Rs20000/-
Requested to please compensate my loss

Yesterday on date 08082022, I have been received a massage from fasttag company that 75 rupees deducted from my fasttag account inspite cross my car.
I was very surprised that how can it is possible because that time my car park in my house.
I request you to kindly solve this issue and refund my money as early as possible.

Deepak Mantri
D 98 Basant vihar Aaditya Nagar Morak Rajasthan 326520
Mobile [protected]
Mail [protected]@gmail.com

Aug 7th we have faced terrible incident at Kalaparru toll plaza, Eluru District, Andhra Pradesh

Issue : Our Car FastTag is having sufficient balance (1095/-) But it didn’t allow us to pass shown with low balance.

To respective toll people, we have shown the balance in our mobile too. Still they didn’t accept it and asked us to put it aside in a very vulgar way.
We requested them that it's not our...

Koi kaante par nhi milta aur lock lga reheta h aadmi aata h toh key leke nhi aata

I was going through shambu, ambala toll plaza in morning at around 8:00 am in lane 3. When we stopped our car there there, girl on duty said us that please wait fastag isn't working. Another person on duty there said that fastag balance is low please pay it through cash . I paid the cash there in hurry but then out of concern I checked my phone notification. It showed that 75 rupees debited from my account. When I notified them money had been debited through fastag, they acted rudely and started giving excuses that we have to give 150 rupees cash . We showed them message multiple times but they keep on doing drama to sucessfully fraud us. It took us almost half hour to clear the issue meanwhile other people in lane also waited as we are resolving the matter.
These malpractices should be stopped.
If we have to struggle so much in paying even after having fastag due to this malpractices going on to earn extra money by fooling people then what's the benefit of this service.
The people concerned there should be checked and scolded for such henious acts so that they restrict themselves from fooling common people further.

NH-52(old-211) highway street lights not working

Jambhala aurangabad
from jambhala aurangabad, Maharashtra
August 9, 2022
I have to inform you that the street light of highway not working of village jambhala (Dist. Aurangabad) which is on national highway no 52 from karodi to verul My near toll plaza is located karodi(aurangabad). there is total street lights are not working . We always pay toll on toll plaza but there service is not good so why we pay our toll to them. So please take stick action on this complaint. I shall be very thankful to you for this.

I waited for paying toll via fastag for about 15 mins on expressway (pune mumbai) toll plaza on 8/8/2022 at 7.45 pm to 8.00 pm. This has wasted my precious time due to negligence caused by staff. This caused me unnecessary headache and anxiety.

Dear Concerned Authorities,
I am Resident of City Butibori, h.no 11 Santaji housing society on NH44, district Nagpur, Maharashtra, pin 441108.I am writting this complaint about recent increase in accidental events as few meters away from the concerned location(NH44) on their is a flyover which is why people avoid flyover and enter into the service lane using this incomplete Divider Construction area and the vehicle from both lanes face each other for head-on collision, This Divider was created with the construction of flyover but the flyover construction completed last year but the divider construction was left out.below i am attaching affected area with accidental event images.Kindly complete the Construction as soon as, please find the attachment below.

thank you

Respectfully Yours
Shashank Sanjay Talapelliwar

Toll tax is deducted at dadri toll plaza from defence person and employee of toll is not listening about exemption, also no toll taken on kehrrari toll bit toll tax is deducted on dadri toll during exit, saying no exemption for on duty personnel on NH-152D

We are serving military person and we are traveling from dadri to narnaul to and through on NH 152D. They hv charged us rupee 180 for each trip however to our knowledge as well as the various circulars released by NHAI as well as ARMY states that toll tax is exempted for a serving military person. Kindly look into the matter and take necessary action.

Toll karmachari miss behaviour and very rough hate speech to Gsrtc bus driver

NH65 High way roads are horrible right from lb nagar to ramoji film city all roads are damaged...most of the accident are happening beacause of only this damaged roads please get it reparied and do needfull

I traveled through Eastern Peripheral Way (from Duhai to Jakhauli) on[protected] at 5.09PM (Single travelling, not To & Fro) by car (Vehicle No. : HR20 Y0244, Fastag Barcode[protected]. 140rs deducted from my fastag account instead of 85rs.
Transaction ID: 0010012208071632130912

This is not the first time, i m facing this issue. Number of times this is seen.
In other instance, on dated 09-04-22, 100rs were deducted instead of 85/-

Toll of 200/- was deducted against 25/- toll charges while travelling through another car dew months back.

Kindly look into the matter. This problem is seen very frequently and leads to customer dissatisfaction.

If the complaint would not resolve, next time i will complaint directly to PM window.

Dear sir,
I dissatisfied with nimali toll plazza staff they have not technical knowledge about deducting toll about.
I am waiting more than 15 minutes but the amount was not deducted and when I say to attender then he scan using his machin and say problem from your bank not our issue and he is not good way to communicate with us.
I think this way is not good to communicate with users. I am waiting more then 15sec. Then please refund my amount and please assign good workers on duty.
And my txtid:[protected]
Kindly do action as soon as possible.

Thanks & Regards
Devesh soni

Dear sir,

I am resident at Gannaram, mandal: Indalwai, dist. Nizamabad, Telangana. Indalwai toll plaza is local plaza for Gannaram residents.This Indalwai toll plaza is Just less than 1 km away from our Gannaram village.They are not giving new free local pass.I have submitted my local address proof and my car rc book for many times but they not giving free pass from past 3 years. Please kindly take immediate action on indalwai toll plaza and please do needful asap (Aathang dichpally toll way pvt lmtd)#NH44