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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Dec 12, 2025

Complaints 8467

Resolved

214

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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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National Highways Authority of India [NHAI] reviews & complaints page 59

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Address: Rohad KM 52+460

On 4 July 2022, I was passing through the toll palaza Rohad KM 52+460 and my fast tag balance got less than whatwas required to pass me through the toll palaza. The officials told me the same and took my ID and told me to set aside my vehicle. After setting aside my vehicle, I politely requested them to let me recharge my fast tag and then they can proceed with the process but they rudely denied that and told me that I have to pay cash only. I asked for QR code or any digital payment method since I was not carrying cash with me, they behaved inappropriately with me and told me that I have to pay cash only else I won't get my ID back and I won't be able to go from here and they did not see my for 30 mins and I was figuring out a way in heavy rains to arrange for cash only. After 30 mins or so, with the help of a fellow passenger, I was able to arrange cash and give it to them and then they only gave me my ID back then with inappropriate behaviour and rude attitude. If government is promoting digital payments then why NHAI does not have any digital payment methods and only relying on cash and who gave them the right to speak a income tax paying citizen with some rudeness and inappropriate behaviour ?

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Address: Andritz Hydro Pvt Ltd

This is to inform you that daily computation or travel at NH 19 Mathura- Delhi road has become too risky and full of Traffic Jam.
This is another instance of judgment error for all the industrial employees will have to pay inr 165 for daily movement and huge traffic Jam as many o[censored]scomefrom Noida and another NCR regions. Since locals of this place are too aggressive so fights has become common scenario.
Hope the Haryana govt wake up and take evasive steps to keep the situation peaceful and for people's employed here are given Pass to work in congenital environment.

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Address: A.Gangadhargurukul,mogili village,mittoor post,bangarupalyam mandal,chittoor district,Andhrapradesh517429, Chittoor, Andhra Pradesh

Respected sir/madam.My name is A.Gangadhar gurukul.My village name is Mogili, Mittoor post, Bangarupalyam mandal, Chittoor district, Andhrapradesh, pincode 517429.I have six acres of land beside to NH road .Even my land is acquired for laying new road purpose (chennai to banglore ).The contracters dug a side canal for rain water flowing purpose.My land is below five feet to road.They dug the canal in my land, which is not useful to water flow.Due to heavy rains water flown from road to canal which is dug in lower level and water wont flow from lower level to upper level.So water got stuck in lower level and mud canal dissolved in water and water flown on our lands.so my crops and lands got damaged .So I kept mud like a wall on road side to stop the water flow to my land.Local authority didn took any necessary precautions on this issue and blaming us to remove the mud which kept to block the water flow to my land.If we remove the mud, water will flow to my land and it will damage my land and crops.This is not a issue .The nhai workers here working is under control of our sarpanch husband.He have one hotel in road side .These nhai workers eat food in this hotel only.our Nhai local authority workers obey his orders .The sarpanch husband and his men encroached road land and build somany constructions with the help of nhai local authority workers.Here local nhai workers took bribe from sarpanch husband and his men and allowed to construct illegal buildings .I opposed this so many times.With this grudge nhai local authority trying to blame and make false cases on us.So plse check this once.

Jul 05, 2022

Updated by manju gangadhar ADVERTISEMENT

Government Organizations
National Highways Authority of India [NHAI]
National Highways Authority Of India [NHAI] — Road side canals water flow into my land and damaging my crops and land.Building two floor complex in road land and bribing
M
manju gangadhar
from Chittoor, Andhra Pradesh
Jul 5, 2022
Mark as Resolved

Respected sir/madam.My name is A.Gangadhar gurukul.My village name is Mogili, Mittoor post, Bangarupalyam mandal, Chittoor district, Andhrapradesh, pincode 517429.I have six acres of land beside to NH road .Even my land is acquired for laying new road purpose (chennai to banglore ).The contracters dug a side canal for rain water flowing purpose.My land is below five feet to road.They dug the canal in my land, which is not useful to water flow.Due to heavy rains water flown from road to canal which is dug in lower level and water wont flow from lower level to upper level.So water got stuck in lower level and mud canal dissolved in water and water flown on our lands.so my crops and lands got damaged .So I kept mud like a wall on road side to stop the water flow to my land.Local authority didn took any necessary precautions on this issue and blaming us to remove the mud which kept to block the water flow to my land.If we remove the mud, water will flow to my land and it will damage my land and crops.This is not a issue .The nhai workers here working is under control of our sarpanch husband.He have one hotel in road side .These nhai workers eat food in this hotel only.our Nhai local authority workers obey his orders .The sarpanch husband and his men encroached road land and build somany constructions with the help of nhai local authority workers.Here local nhai workers took bribe from sarpanch husband and his men and allowed to construct illegal buildings .I opposed this so many times.With this grudge nhai local authority trying to blame and make false cases on us.So plse check this once.

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Address: Madanpur Toll Plaza, Changsari

When I travelled through Madanpur Toll Plaza from Nalbari to Guwahati Rs. 125/- was debited from FAST TAG No. [protected] for VRN No. AS01 DX-6135 as toll charges on 3rd July 2022 at 11:48 AM. On the same day when I returned from Guwahati to Nalbari Rs.125/- is also deducted as toll charges at Madanpur Toll Plaza at 6:31 P.M. instead of Rs.60/-. In both entries they deducted Rs. 125/- from FAST TAG. Kindly let me clarify the matte

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Address: Azamgarh

HDFC Bank FastTag deducted: Rs 445 for Vehicle No: DL12CT5603 at: on:[protected]T17:42:46 Wallet: [protected].

This 445 deducted from Azamgarh entry which is at 232km entry point to fulwaria which is exit point at 203kms. Means I drove only 29kms and problem was that from Azamgarh point toll booth were working and fulwaria was not working and when I came back similar problem were there. But when I got received this message i got disturbed.
So I would like whatever amount were deducted extra should be back ASAP.

Regards
Sushil

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Address: Madanpur Plaza

The toll plaza at madanpur is charging fees twice one for ₹125 and of ₹60 for what reasons? Also when the government has instructed to use fast tag why are they using number plate to deduct toll plaza fees i had to pay toll tax twice because two fast tags were registered under my car.

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Yesterday My.vehicle not moved on road but toll deducted 40.0 RS at Vashi toll plaza, Reference ID.010B[protected]

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On NH-48 at Gulabpura, the street lights are switched on at 2:00pm...and it is happening repeatedly many times now...it is waste of electricity..IRB company is working on the highway..I have attached the proof.

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Address: https://nhai.gov.in/#/

Dear Sir/Madam,

Kindly be informed that I'm a regular commuter from my hometown Modingar to my office in Delhi. I generally uses Eastern Peripheral Expressway for onward and return journey on daily basis.

In this regard, it is intimated that everytime I've been over charged Rs. 180/- instead of Rs. 5/- while return journey. Numerous complaints have been lodged by my own to check the issue as I'm facing on daily basis. You may check certain Complaints Nos 5825930, 5826884, 4668712, 5834542, 6009067, 6019767, 6146930, 6182477, 6230541, 6230579 and many more which records have been faded out.

Since the issues is going on a regular basis and I'm one of the regular commuter viz-a-viz compalinaint, it is anticipated that a BIG SCAM is also underway at the Duhai Toll Plaza. As per my assessment if 1000 vehicles passes from that Toll Plaza, a scam of Rs. 1, 80, 000/- per day is happening and resulting in 6 months scam comes to Rs. 3, 24, 00, 000/- (Rupees 3.24 Crore) of embezzlement of Tax Payers money.

Out of that very few will be raising complaints... and there is no one is looking into it.. Concerned Transport Dept as well as Govt. is also sat on blind eye to such SCAM happening on Toll Plaza..

However, it is the story of one of the Toll Plaza, Only God knows how many more are looting taxpayers blood sweat earnings.

Submitted in anticipation to resolve the issue at the earliest and suggestion to the concerned department to look into the matter.

Regards,
Ashutosh Verma,
Mobile: +91-[protected]
Email: ashutosh.[protected]@gmail.com

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We are waited almost half an hour and no response from ticket collector and security. After had a discussion they toll Collector used abuses me and his warned me to will do anything with my car no. and his collected extra 210 and the amount debited from my fastag. We are respecting NHAI rules and at the same way we expect returns. The behaviour was not good. Please take necessary action against him/toll. (NETC A/c CA[protected] debited for Rs. 105.00 on[protected]:10:39 for TS03EZ7357 via Tran ID 811656960515826414994P at Kamkole.).

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Recently from 01.07.2022, gadpuri toll plaza started & seems like preparations were not done to start this toll.
Today while crossing the toll there was huge traffic jam. Why should anyone be willing to pay the toll if the authorities are not managing it in a proper way. It will become daily routine of getting the traffic at Gadpuri Toll Plaza.

Please look into it seriously & resolve the matter.

We are not expecting these kinds of issues from BJP government.

Thanks & Regards

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K

[email protected]

from Faridabad, Haryana

Feb 28, 2023

Baar baar khany par bhi monthly pass recharge karny par bhi paise fastag se cut kar lete aur khatu h ki apky fastag k bank ki kami h

Gadpuri Toll plaza heavy traffic jam - Comment #4091082 - Image #0

A

Apna kaam

Jun 5, 2023

Gadpuri toll plaza पर गुंडागर्दी का काम अच्छे से कर रहे मुझे लगता है कि टोल कर्मियों को सैलरी नही मिलती है इसलिए ये वाहन चालकों से डबल कैश वसूल करते हैं और 10 मिनट बाद fasteg से भी पैसे कट जाते हैं सावधान रहें gadpuri toll plaza पर fasteg होने के बाद भी 20 मिनट लग जाती है टोल क्रॉस करने में मिलने वाली सुविधाओ के नाम पर कुछ नहीं जैसे वाशरूम टॉयलेट पानी हॉस्पिटल एंबुलेंस रिकवरी वैन कुछ नहीं पैसे चाहिए डबल

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Hi
I am sitting in the office in Indrapura, Ghaziabad ... I got a msg that Rs. 95/- has been deducted in Bhadarbad Toll ... Screenshot is Attached... It is not possible else it is hacking / fraud

Yogesh Julka
[protected]

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Address: Bangalore

Hello Sir,

I am staying in Bangalore, and I do take daily electronic city phase 1 toll to go to the office.
First of all, I will inform you that the Toll for bikes in the city flyover is very unfair, there are no such tools in INDIA aks toll for two-wheelers.

Now the Toll changes are increased also its 35 rupees now.

The toll employees are very unprofessional. on daily basis we have to be in line in a long queue, the queue size reaches to maximum them 100 meters but as per the NHAI rule, if the queue reached a maximum of 100 meters they should not need to pay the toll as the fault is from the toll side, But if the same thing we tell them they denis us and also disrespect us for these laws. they do not even know or try to listen about these,

even the toll employees do not take their work seriously, there are 3 gates for two-wheeler toll, They mostly open the 1 toll gates and always close the 2 gates with chairs so that no one can enter, only one toll gate remains open as pe the green indication, and simply the other toll employees doesn't present, they roam or sleep or they will not present on toll booths if we ask about the toll booth, why these are in Green open mode if the employee is not there, they only make nonsense that went for food or went for some work, but how it can possible that always it happened .they have some internal setting that only one will be available and other will make fun during the duty hours.

Need some solution on this monopoly sir

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Mudki faridkot toll service verry bad they miss behave with all customers

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Address: 79/1, Satyen Roy Road, Behala, Kolkata- 700034. Mobile No 7003133031

Trailer No NL01G4017 is harassed for carrying 17ft wide cargo. It is not being charged mentioned toll but a bribe of Rs.1500 is being asked to open the gate. Trailer is waiting since 2030 hrs of 3rd July 2022 till now.

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Respected Sir/Madam
This complaint is regarding the pathetic condition of road near Kyatasandra, Tumkur. While traveling towards Bangalore from Tumkur, the ramp down to Kyatasandra has deadly potholes and it is posing grave danger to vehicles. I had my Car alloy wheels completely broken due to its impact and witnessed many vehicles tyres going flat in a span of 30 mins.
Please maintain this stretch properly as it comes under NH.
Sincerely yours,
Srikanth

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Address: Dohlu toll plaza Himachal Pradesh

NH -21 Dohlu Nala toll plaza
The toll plaza workers there spoke very badly and today on 03/07/2022 at 7:07 pm they had a fight with two drivers. It is a great shame. Strict action should be taken against the workers.

Jul 29, 2022

Complaint marked as Resolved

I am informing you again that all the workers at this toll plaza have got their hands on the family vehicle. So if you don't resolve my complaint then no one in all the toll plazas will consider themselves safe so let me take this into consideration.

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Fasttag was with low balance and was asked to recharge. I recharged and took a break for the system to be Activated with balance.

After 30 mins, I see I have a balance of 960 and there was a problem with scanning and deducting. I was asked to visit the fast tag concerned guy at toll plaza.

He took 30 more minutes to verify the details and finally he can not do anything because he does not deal with IDFC Bank. He asked me to change the Fasttag to other one or told me to go to place where I purchased fast tag which is altogether 500 kms from this toll plaza.

Is this the solution NHAI has in place? And NHAI does not maintain any support mechanism to deal with Fast Tag issues at toll plazas irrespective of the Bank??

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Hi,
While travelling from Pragati Maidan to Mayur Vihar in my car (DL9CAQ 4743), Rs. 155 was deducted from my FasTag account (connected to [protected]), at DME km 0000 on 29/6/2022 at 11:34:24. (Txn ID: FT[protected]) I was on the DME for hardly 4 kms!!

Kindly look into the matter.

Thanks.

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NH 14, location (Vijayapura city, Karnataka) - from solapur road flyover to Indi road flyover there is no divider in between, please travel in opposite directions to save fuel & time just because there is no divider including heavy vehicles. Couple of accidents have already occurred. Kindly look into it ASAP. Thanks

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