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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Oct 22, 2025
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Highways Authority of India [NHAI] reviews & complaints page 62

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V
Vikesh Patel
Jun 21, 2022
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Address: Anand

Respected Team,
At your vasad toll buth the toll tax amount is too high for very small distance of 45 km.
Here I would like to complaint against this and it's totally unfair for people to pay this much of amount for this distance. On what basis you are charged this much amount, kindly know the full details of this toll tax in written.
For just 45 km you are charged 140 INR as it is too high then rules and regulations. There has been charged more then 3 INR per km for LMV. On what basis they charged this much, please take some action for this, if you not taking any action will complaint in consumers.
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    I
    Irfan7973
    from Mumbai, Maharashtra
    Jun 21, 2022
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    While travelling to Mumbai I cross Baswant toll plaza, where Rs210/ was deducted at 3:11 pm via fastag and I reached Mumbai by 8:30 pm and again ar 10:28 pm same day I saw sms saying that 210/- deducted for sane Baswant Toll Plaza...

    How come

    I saw it in the fastag statement also...please advice
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      D
      [email protected]
      from Pulwama, Jammu and Kashmir
      Jun 20, 2022
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      Sir
      It is to inform that while travelling from Udhampur to Jammu and while crossing the toll at Bann there was double deduction of toll @ Rs 155/- (screenshot enclosed) which has not been refunded till date. So it is requested to initiate the refund of Rs 155/- asap.
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        S
        SudeshYadav
        Jun 20, 2022
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        Address: BESTECH city park, dharuhera( rewari)

        Respected sir/mam,
        Am daily on going person from this express way, and there is a huge dig in between the lane, in front of opposite side of BESTECH CITY PARK. There are so many chances of road accident. This pit seems to be very old and I think that you have not paid attention to this troublesome problem.
        I requested you that please have a look on that dig. It's a question of someone's life. Am very thankful to you.

        Thank You
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          A
          ankitmehra389
          from jammu, Jammu and Kashmir
          Jun 19, 2022
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          Address: bann, jammu

          Money is deducted twice for one go.
          toll name is bann toll situation in jammu.
          date is 19/06/2022.
          registered mobile no is [protected].
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            S
            Satyamnxt2
            from Faridabad, Haryana
            Jun 19, 2022
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            It's an incident of deobnd toll plaza.
            We purchased reciept to enter Deoband highway on the previous toll for the entire highway but unfortunately we were unable to find the receipt on the toll(Deoband toll plaza)so we requested the staff to enter the information of the vehicle and let us go but they refused and argued to give the tax once more .
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              M
              Mansang m Chaudhary
              from VADODARA, Gujarat
              Jun 19, 2022
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              Address: FF D 192 SUNDARVAN SOC NR ABHILASA CIRCLE NEW SAMA, NEW SAMA

              The bharat mala road passing through my survey no 4229 in pratapgdh village ta unjha dist Mahesana. The authorities want to acquired only 800 sq ft.but I want to give full area of survey no. Pl acquired total land
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                S
                Surendar Naik
                Jun 19, 2022
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                Address: GVRMP wardhari ribbanpally tollway pav ltd sh -10

                In karnataka road development corporation ltd
                GVRMP wardhari ribbanpally tollway pav ltd sh -10 plaza toll4 sr no [protected]
                Jun 19, 2022
                Updated by Surendar Naik                 I have a fast tag but why should i pay through cash

                Jun 19, 2022
                Updated by Surendar Naik                 Its been said that they don’t have fast tag service and government asked them to collect only cash
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                  H
                  Harshmander
                  Jun 18, 2022
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                  I am a resident of mohali and i work in solan, Himachal pradesh. I travel for a diatance of 65kms and have to pay a total of ₹135 toll tax for this diatance travelled one way. I encounter 3 toll tax barriers, on at chandimandir another near parwaano and the final most expensive toll at sanwara. The diatance between the tolls is in no way 60kilometres as specified by the transport minister. And since I am working in Himachal Pradesh and not travelling for leisure why am I being forced to pay state entry tax. Kindly look into these matters and solve as soon as possible.
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                    D
                    devi2022
                    from Visakhapatnam, Andhra Pradesh
                    Jun 18, 2022
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                    The lack of a proper sign board at the point of diversion of the road which takes to Visakhapatnam

                    Address: Prof B Devi Prasad Visalakshi nagar

                    Hello NHAI team,

                    1) On 16 June 2022 AN, I was travelling with my family on the highway from Srikakulam to Visakhapatnam (my vehicle number is AP31DY 3009).

                    2) On this highway, the point where there is a diversion road which takes to Visakhapatnam being not noticeably indicated, we went straight ahead towards Anakapalli/Pendurti on that road. After travelling around 15 kilometres we noticed that we were on the...
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                    C
                    chintamani yadav
                    Jun 18, 2022
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                    My tanker is standing at mohania toll plaza from last night 17/06/22 15 hour has been past their internet problem has not been solved They are telling to pay double toll tax in cash and pass the toll plaza
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                      N
                      Nhaiharish
                      Jun 18, 2022
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                      This is to inform that I Harish chandra citizen of india crossed mathura toll plaza road on 17 Jun and extra money has been charged from me . The cost to travel through mathura was 70 . And to Agra was rs 155 . however I planned my journey till mathura not to Agra . So in that case only 70 rs should be cut through fast tag.
                      So it my kind request to look into the matter and refund my money as soon as possible.
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                        P
                        PiyushLatika
                        from Agra, Uttar Pradesh
                        Jun 18, 2022
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                        Address: "Nakshatra", 35, Pandav Nagar, Agra 202010

                        On 17.06.2022, at srinagar Toll Plaza (KM 74.500 on NH2) I was charged Rs. 240/- vide Ticket No. 1H6M2563, Operator SAT2279, Booth Lane1 - FASTag, Date & Time 17/06/2022 23.25.53, Car No. UP80EP8176. I told that I have sufficient balance, still Operator not only charged but also misbehaved. Being night time & young lady in car, paid the cash. Later SMS received that Rs. 120/- were deducted on FASTag No. MA3NFG81SJ. Needless to say that there was no problem in FASTag deduction on same journey at Mahuvan Toll Plaza on 17.06.2022 at 21.52.44 & Badarpur Faridabad on 18.06.2022 at 00.53.05. I want my Rs. 240/- back along with compensation and also demand for action against misbehaving employee.
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                          P
                          Pushp raj sharma
                          from Mandi, Himachal Pradesh
                          Jun 17, 2022
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                          Address: Mandi

                          I have my house at RD 173/400 of kiratpur nerchowk four lane at village naulakha p.o kanaid TEH sundernagar distt.mandi himachal Pradesh
                          On dated 15/06/2022 heavy rain occurred and whole water passed through my house down the stairs till foundation as slope of road has been made towards my house
                          The clogging of rain water has lead to subsidence of the floor of 2 of my rooms resulting in huge loss of material and threat to life 2 years ago . It costed me a lot jeopardizing the strength of my house. Now the same problem is happening again
                          Many times this problem has been brought to the notice of concerned field officials but all in vain
                          So I request you to look into this matter and take appropriate action and help me to avoid previous circumstances leading to wastage of my time and money creating unnecessary stress
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                            N
                            Naveen puri 1
                            from Ludhiana, Punjab
                            Jun 17, 2022
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                            I have a complain for Ladowal Punjab toll plaza.
                            I am a local resident of Ludhiana. And my office at Vpo Aur. I have to commute daily from ludhiana to vpo Aur.
                            When I went there to enquiry about local pass. They told me different documents everytime.
                            I have visited there 3 times. First time they told me that I have to submit car rc and local address proof. Then they told me that in ur Rc address is of Khanna. Then u have to bring local address proof along we office appointment letter, transfer letter, office address proof, 3 months salary. And Third time when I went there with all the required proof then they are asking for secondary local address proof. What is this? Pathetic services was provided there. Kindly guide us which documents require to make local pass on monthly basis.
                            And take action against the people who sitted there.
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                              D
                              Dr Neelakant M Jeedi
                              Jun 17, 2022
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                              Extra amount debited
                              Dear Customer, ICICI Bank FASTag Account linked to VRN KA36N6339 has been debited with Rs 230.00 for dispute on trip number [protected] on[protected]:40:37. In case of discrepancy, please share RC copy and vehicle image by raising a complaint under Dispute transaction/Chargeback in Fastag Customer Portal.
                              Jun 17, 2022
                              Updated by Dr Neelakant M Jeedi                               Dear Customer, ICICI Bank FASTag Account linked to VRN KA36N6339 has been debited with Rs 230.00 for dispute on trip number [protected] on[protected]:40:37. In case of discrepancy, please share RC copy and vehicle image by raising a complaint under Dispute transaction/Chargeback in Fastag Customer Portal.
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                                J
                                jayuvip
                                from Anand, Gujarat
                                Jun 17, 2022
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                                At baroda and anand express highway toll booth every time I have passed through I have to remain in que for atleast 10 to 15 minutes. The scaning of fastags are very slow. At anand there is only one exit and the time foe scanning is too much slow. And it makes long que. Resulting over trafficking at this toll. The staf are very rude.
                                Further after passing baroda toll there are always lots of trucks standing on road though on express highway there is no one can stand.
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                                  J
                                  Jitin Rawal
                                  Jun 17, 2022
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                                  The quality of road on the entire Delhi- Jaipur highway is very bad on both sides, starting from Manesar till the entry to Jaipur town. Can lead to fatal accidents.
                                  Also no planning for movement of vehicles at the toll plazas. At least some dedicated lanes for cars and other small vehicles should be there.

                                  The roads need immediate maintenance
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                                    A
                                    Alok0305
                                    from Bhiwani, Haryana
                                    Jun 16, 2022
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                                    Paytm india was the worst company of india ever Paytm not recharged fast tag about 72 hrs in the name of pan card update but I submit my pan card 72 hoursago but till time pan card not updated and they don't respond but I have call customer care 5-6 times but they did not give right response. Please take action against Paytm and please ban in India
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                                      A
                                      Alok0305
                                      from Bhiwani, Haryana
                                      Jun 16, 2022
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                                      Paytm company regularly create disturbing for recharge Paytm fasttag in the name of not updated pan card and after submission of pan card till date pan not updated and not recharge my fast tag after submission of pan card 72 hours before please ban Paytm to do fast tag business in India
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