Claimed

National Highways Authority of India [NHAI] Complaints & Reviews

1
Last updated May 1, 2024
Complaints 8419
Resolved
212
Unresolved
8207
Quick Links
Statistics
Share
Contacts

File a complaint to National Highways Authority of India [NHAI]

Having problems with National Highways Authority of India [NHAI]?

File a complaint and get it resolved by National Highways Authority of India [NHAI] customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
National Highways Authority of India [NHAI]
Customer Service Contacts

National Highways Authority of India [NHAI] Phone Numbers

Phone
+91 11 2507 4100
3080
1208
+91 11 2507 4200
758
443
Fax
+91 11 2509 3507
+91 11 2509 3514

National Highways Authority of India [NHAI] Website

National Highways Authority of India [NHAI] Head Office Address

G 5&6, Sector-10, Dwarka
New Delhi
New Delhi District
Delhi
India
110 075

National Highways Authority of India [NHAI] reviews & complaints page 65

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
C
Chandan1979
from Lucknow, Uttar Pradesh
Jun 5, 2022
Report
Copy

Toll Tax not deducted on 04.06.22 from Fastag linked with Chassis No MALPC812LNM297638

As on 04.06.2022, passed from Shahabpur Toll, Toll Tax not deducted from Fastag linked with above said Chasis No.
Kindly recover the Tax at the earliest....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Journey Date - 04th June 2022.
Vehicle No. MH04KR9537,
We started from Panvel towards Pune. At start of Pune expressway, amount of Rs. 203 got deducted from Fastag.. At the end of expressway toll my fastag account balance was low.. So again they charged me Rs. 203 instead of Rs. 67. And this time i have done Gpay as balance was low.. Gpay No. [protected]. You may cross check.

I have been Rs. 136 extra. If you...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Pradeep godara chawa
Jun 5, 2022
Report
Copy

More than 10 second stopped my truck in toll plaza

Address:QW9X+5R3, Tikait Nagar - Mankapur Rd, Pilkhawan, Uttar Pradesh 224182

More then 30 second my truck stopped in toll tax. Officer not opening get because officer saying we have face some technical issues. My money was deducted. I want to refund my money according to 10 second rule... My truck number - RJ19GE6921

Your toll plaza address- QW9X+5R3, Tikait Nagar - Mankapur Rd, Pilkhawan, Uttar Pradesh 224182

My contact number - [protected]...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
P
Pradeep godara chawa
Jun 5, 2022
Report
Copy

More than 10 second stopped my truck

Address:QW9X+5R3, Tikait Nagar - Mankapur Rd, Pilkhawan, Uttar Pradesh 224182

More then 30 second my truck stopped in toll tax. Officer not opening get because officer saying we have face some technical issues. My money was deducted. I want to refund my money according to 10 second rule......
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Amit mandole
Jun 4, 2022
Report
Copy

Document Submission for Local Toll charge

Address:Nashik pimpalgaon

Dear Sir, I have submitted my documents at Nearest toll Plaza for Local charge.
When I reached at toll Plaza I get to know that I have to resubmit documents for avail local charges. We expect document submission is one time process so we don't need to remember document submission again every year....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
There was a delay of more than 5 mins to cross the toll, in omalur toll plaza in Salem Tamilnadu, we were not allowed a free pass due to the delay. When asked for free pass, the operators were not complying

The time of crossing is around 6.10 pm on 4th JUNE 2022

I’ll appreciate a full refund of toll charges.

Pl let me what other details will be required for refund
Also, do we get a compensation...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
ram9887
from Jaipur, Rajasthan
Jun 4, 2022
Report
Copy

Complain against toll plaza

Address:jaipur

My vehicle no. is GJ12BX4725, i have positive balance . my fastag status is active.but toll employee sayin blacklisted at Manoharpur toll plaza, NH 48, Manoharpur, Rajasthan 303104
my vehicle is stuck at toll plaza since 6:00 AM
TAG ID 34161FA820328A520B8AF640
DRIVER Mobile no. :- [protected]

kindly help to me to release the vehicle from toll plaza...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
shashanksgr
from Saharanpur, Uttar Pradesh
Jun 4, 2022
Report
Copy

Regarding bad highway conditions

Address:Saharanpur

Respect sir,
I would like to inform you that the national highway no 344 has got very big speed breakers/joints which are very dangerous. Highway is where vehicles runs at a very high speed and those big joints/speed breaker can cause a big harm to children, old people and pregnant ladies. So i humbly request you to repaire the highway between saharanpur and yamunanagar area. I have also sent this complaint to respected Nitin Gadkari...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sahibvinder
from Malout, Punjab
Jun 4, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Dual toll charge

Address:Balluana toll plaza Village Balluana NH 7

I went malout to bathinda 31 may 2022. Balluana toll plaza NH7 charge toll dual one time. This problem face many times this place. Kindly solve this problem...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I've already raised a ticket ( ticket Number 5946875) dated 23rd May 2022 regarding this issue but didn't get refund even though it was told that it will be resolved in 7 working days...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
punnet singh
Jun 3, 2022
Report
Copy

Debit money without passing toll plaza

Address:Chak Bamniya Toll Plaza Punjab

Hello Sir, Madam
It is to inform you that 115 rupees from our fast ag account was debited this Tuesday on 30/05/2022 at Chak Bamniya Toll Plaza Punjab but we did not pass toll plaza on that date. So please check this problem credit my money back. I will be very thankful to you....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
pankaj8216
from Ghaziabad, Uttar Pradesh
Jun 3, 2022
Report
Copy

Extra Toll Fees Deduction

Dear Sir/ madam,

I was travelling from duhai towards dasna on June-1-2022 through my Vitara Brezza Car # HR42 E 2606 with linked Airtel fast tag Card ID # 34161FA820328AA20405CF00.
The toll fees fixed by NHAI for that particular route is 15 Ruppess but I was charged 100 Ruppess for that which is incorrect.

The transaction ID for the deduction is FT[protected].

I request you to please...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sudhanshubatra
from Hisar, Haryana
Jun 3, 2022
Report
Copy

Wrong deduction of amount from the toll

Address:hisar

Wrong deduction of amount of rupees 265 from the village jakhauli Main Toll Plaza instead of rupees 30, transaction id is FT[protected] and vehicle no. is HR20AQ7346
so many people are having the same issue, kindly resolve this issue as soon as possible
Regards...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
H
Hjuneja04
from GHAZIABAD, Uttar Pradesh
Jun 3, 2022
Report
Copy

Wrong Toll Plaza Charges at Eastern Peripheral

I have been wrongly Charged Rs 265 at Main Toll Plaza, Village Jhakauli on Eastern Peripheral Expressway. I have heard many complaints about this Toll Plaza and today have experienced it by myself. I request to please investigate the matter and help me to get the refund of extra charges back to my FastTag account. Screenshot attached.

Travel Date: June 2, 2022
From: Ghaziabad To: Karnal
Toll charged: Rs 265 (apart...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Abhi6397
from Nashik, Maharashtra
Jun 3, 2022
Report
Copy

Regarding bad quality road NH60

Address:Pune Nashik

Respectwd Sir,
Nashik sinner sangamner pune very bad quality road the only pits occurred in on highway,
The Toll collection process continuously and properly from every vehicle but the maintenance of the road is not done as proper as per required, So the respected sir please take action on this complaint for our safety, due to the pit escaping process accidents were happened in night its sure.
Nashik to sinner sinner...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
T
Tom_0143
from Giddarbaha, Punjab
Jun 2, 2022
Report
Copy

Illegal collection of toll tax within the radius of 10 km

Address:House No 732 st no 3 Laxmi Nagar Giddarbaha mobile no 8968415143, Sri Muktsar Sahib, Punjab

Myself is Puneet Gupta resides in Giddarbaha 152101 Punjab . My nearest toll plaza is at balluana within the radius of 10-12 km. Toll plaza managers are forcing me to make pass of rs rs 315 per month . Sir why should I give rs 315 for just one time visit to Bathinda.
Please clear or direct
1. Whether citizens of Giddarbaha are exempted from toll tax being resident of radius within 10 km or not ?

2. Why toll plaza...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sahaj Gambhir
Jun 2, 2022
Report
Copy

The toll plaza is demanding cash.

Address:Rehan Kalan

I was in the Rehan Kalan toll plaza that lies before Agra and the plaza operators demanded cash for passing. Even after insisting 1000 times, the operators behaved poorly and were adamant in their demand. There was no sign in the plaza that stated that ‘cash is accepted here’. With lots and lots of Nagging, they let us use fastag. It wasted our half an hr on such a busy highway. Kindly look into the matter....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
L
Lal Bahadur Arya
Jun 2, 2022
Report
Copy

Toll plaza money deducted with monthly pass

Address:Mu lalganj ranipur jhansi

Hi sir,
I have monthly pass but 31 may 2022
I have reached luhari toll plaza khajuraho jhansi highway 140 rupees diduct my fasttag please refund my money......
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Sir/ Madam
When i am passing through Bhiknoor toll plaza which comes under telagana state,
Some body stolenmy fast tag i said operator pls enter my vehicle number and you can deduct amount, he said number, vumber nahi marte in loud voice
I dont understand who has given them job
Even dont know who are they because they are not in unform nor having id card,
When i asked to call there manager he started...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:FLAT 201 HARIPRIYA HOMES SVN COLONY GUNTUR

By using phone pay i paid monthly pass charges for kaza toll plaza for our car ap07bg4488 (transaction id - T[protected], dt[protected].

All the trasaction went smothly but finally got the message try again from nhai site.

As it is not the 1st instance for me, as you niether refunded or activated pass for kaza toll, requestin you to take necessary action and refund my money.
Ph [protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy