National Highways Authority of India [NHAI] Complaints & Reviews

Jun 15, 2022

Updated by dpradip It's not yet resolved, pending since Mar'22

Jun 23, 2022

Updated by dpradip Gentle reminder, it's still pending not yet resolved

Jul 08, 2022

Updated by dpradip Mail sent today morning to
Resolution • fastag.[protected]@1pay.in
[protected]@1pay.in
[protected]@hdfcbank.com
ETC NODAL • etc.[protected]@ihmcl.com
hdfcbank.[protected]@1pay.in
escalations.[protected]@1pay.in
grievance.[protected]@hdfcbank.com
shodhan.[protected]@1pay.in
[protected]@nhai.org
[protected]@nhai.org

Reminder on Reminders...

On IMMEDIATE RESOLUTION OF REPETITIVE EXCESS DEBITS ISSUES AND REFUND OF EXCESS DEBITS OF RS.1170 FROM MY FASTAG AC (no.[protected]) AT MANESAR-7A TOLL AND PATODI TOLL.

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Hope you people are sincere and competent enough to resolve long pending customer's issues without any more delays.

Your immediate action and positive response would be appreciated in this matter.

Aug 15, 2022

Updated by dpradip Team NHAI toll and HDFC Fastag,
This is too much of disappointing and disgusting that my last excess debit of Rs.1170/- not yet refunded back, as summarised in my mail correspondences below, there's again excess debit of Rs.145(155 against 10 only) on 12.08.22 at Manesar toll-7A onwards journey and resulting total Excess debit of Rs.1315/- as on date, few relevant snapshots attached as ready refn and doing the needful by refunding excess debit of Rs.1315/- as on date.

Sl. No. Date of journey Name of Toll Amt debited(Rs) Toll fee(Actual) Excess debited Refund credited Remarks

01 30.03.22 Patodi[protected]

02 31.03.22 Manesar 7A 290(145*2 twice[protected]+5)
Rs.145 debited two times wrongly, till due Rs.135

03 31.03.22 Patodi[protected]

04 08.04.22 Manesar 7A 155 15 140 NIL
REFUND OF RS.140 TILL PENDING

05 19.04.22 Patodi 140 10 130 NIL
REFUND OF RS.130 TILL PENDING

06 02.05.22 Patodi 140 10 130 NIL
REFUND OF RS.130 TILL PENDING

07 06.05.22 Manesar 7A 155 15 140 NIL
REFUND OF RS.140 TILL PENDING

08 13.05.22 Patodi 140 10 130 NIL
REFUND OF RS.130 TILL PENDING

09 12.08.22 Manesar toll-7A 155 10 145 NIL
REFUND OF RS.145 TILL PENDING

Total refund of Rs.[protected]+145) TILL PENDING...

This is something extremely painstaking that my CB REJECTED DUE TO MALFUNCTIONING AS WELL AS MISMANAGEMENT OF TOLL PLAZA MANESAR 7A AND PATODI WHICH IS VERY MUCH DISAPPOINTING AND DISGUSTING TOO.
This is to update you that I have never ever had passed through KUNDALI TOLL PLAZA AND THAT ALSO COULD BE CHECKED FROM MY FASTAG TRANSACTIONS HISTORY OF LAST TWO YEARS.
PS: MY REGULAR TRAVELING ROUTE INBETWEEN PATODI TOLL AND MANESAR-7A TOLL, AS I HAVE BEEN RESIDING IN SARE HOMES, SECTOR 92, GURGAON SINCE LAST THREE YEARS, COPY OF MY AADHAR CARD ATTACHED AS READY REFN, ALONGWITH FEW RELEVANT SNAPSHOTS.
*And working with Oriental Carbon and Chemicals Ltd, Dharuhera, Rewari.
*
THEREFORE PLS LOOK INTO THIS REPETITIVE ISSUES OF MALFUNCTIONING ON TOLL PLAZA AT MANESAR-7A AND PATODI TOLL AND TAKE NECESSARY ACTION TO RESOLVE SUCH REPETITIVE ISSUES OF EXCESS AMOUNT DEBITED FROM FASTAG AC OFF AND ON FROM IT'S ROOTS AND STOP HARASSING FASTAG USERS ALMOST EVERY DAY NOW AND ALSO INITIATE FULL REFUND OF ABOVE-MENTIONED ALL EXCESS DEBITS FROM MY FASTAG AC URGENTLY ON TOP MOST PRIORITY BASIS.

Hope you people are sincere and competent enough to resolve long pending customer's issues without any more delays.

Your immediate action and positive response would be appreciated in this matter.
PS: Further delays in resolutions and refunding excess debited amount from my Fastag account would lead to take up this matter in consumer forum unwillingly.

ALSO PLS LET ME UNDERSTAND WHAT'S THE PURPOSE OF FASTAG!!!

TO MAKE IT USER'S FRIENDLY OR PUT UDERS INTO REGULAR TROUBLING REPETITIVELY BY DEBITING EXCESSIVE AMOUNT FROM FASTAG AC!!!"

KA: Nitin Gadkari Ji and other highly responsible officials of NHAI,

Respected Sirs,

Hope my email finds you all in best of your health and spirits.

With very high hopes, it's copy marked to you for fastest resolutions which is self explanatory.

Thanking you and your highly responsible officials in advance for best of your all sincere efforts in resolving SUCH REPETITIVE ISSUES OF EXCESS AMOUNT DEBITED FROM FASTAG AC OFF AND ON FROM IT'S ROOTS AND STOP HARASSING FASTAG USERS ALMOST EVERY DAY NOW.

With best wishes and sincere regards,

Pradip

Mob:[protected]/[protected]

Fastag account no.[protected]

Aug 29, 2022

Updated by dpradip Reminder on Reminders, in resolving SUCH REPETITIVE ISSUES OF EXCESS AMOUNT DEBITED FROM FASTAG AC OFF AND ON FROM IT'S ROOTS AND REFUND OF EXCESS AMOUNT OF RS.1315 DEBITED TILL DATE.

Sep 12, 2022

Updated by dpradip Reminder on Reminders, in resolving SUCH REPETITIVE ISSUES OF EXCESS AMOUNT DEBITED FROM FASTAG AC OFF AND ON FROM IT'S ROOTS AND REFUND OF EXCESS AMOUNT OF RS.1175 DEBITED TILL DATE.

Jun 14, 2022

Updated by Ugi Prashanth Gopal They were completely not responsive, making me to bring back again and again to their place. Simply fraudulent and irresponsible staffs from Toll plaza. I request all pass by peoples please be more careful while crossing this toll gate. They even try to abuse you with words.

Jun 13, 2022

Updated by Sanjeev pgt My car no is BRO6PC6383 . Today ( 13 June 2022) I crossed about 6:07 am with my family at Saidpura Patedha, that time ₹ 60 deducted from my fast tag, after completing my work at about 8:30 am when I was coming back again i had to cross Saidpur Patedha Toll that time operator was unable to deduct amount from fast tag . He told me that " you have insufficient amount". Then I saw him my balance that was sufficient and to satisfy him I added ₹200 .But he was unable to deduct amount from fast tag . So, after 2 -3 minutes I requested him " let me go because your system is not working and lots of cars were in queue" . Then 3 more persons came, they misbehaved me and took ₹120 from me. I complained about higher authority but they also did not response, because he observed me a common man .