National Highways Authority of India [NHAI] Complaints & Reviews

We are paying 135 for one side of travel and the road condition of pathetic. We need to wait for at least 25 minutes on toll gate. They ask for more payment even after toll deducted through fastag because we do not get instant fastag deduction message.

I recently travelled to Bangalore via Attibele toll gate. I was looking for a toilet in Attibele toll gate but I couldn't find it. It seems there is no toilet at all. You collect toll from vehicles but not even providing bare minimum facility. Please provide the toilet facility in the Attibele toll gate.

My vehicle MH46BQ9031 was stuck in a queue for more than 3 min due to technical issues from the toll booth side on the date 2 June 2022, and as per the rule of NHAI vehicle should cross the toll in 10 seconds otherwise toll will be deducted but still toll charges deducted from fastag, for this I registered a complaint in complaint book also

My car no is BRO6PC6383 . Today ( 13 June 2022) I crossed about 6:07 am with my family at Saidpura Patedha, that time ₹ 60 deducted from my fast tag, after completing my work at about 8:30 am when I was coming back again i had to cross Saidpur Patedha Toll that time operator was unable to deduct amount from fast tag . He told me that " you have insufficient amount". Then I saw him my balance that was sufficient and to satisfy him I added ₹200 .But he was unable to deduct amount from fast tag . So, after 2 -3 minutes I requested him " let me go because your system is not working and lots of cars were in queue" . Then 3 more persons came, they misbehaved me and took ₹120 from me. I complained about higher authority but they also did not response, because he observed me a common man .

On 13th June 2022 I passed Bhuma Chota toll plaza located in Rajasthan. Just one lane was working there which was congested and it was really urgent for me to reach the destination so I used the closed lane. The officials present there instead of charging the toll argued and misbehaved with me and broke the front mirror of my car.

Toll plaza between Georai and Beed, has faulty sensors, which are incapable of sensing vehicle niumbers and operators doesn’t care about blocking line which are unoperable and asks long ques to take reverse and enter another lane for toll. They are arrogant. This is 3 rd time in last 3 months I am being troubled on this toll. What is use of Fastag, if it’s there fault they should open the gate and let us go.

Sir,
Today I used the toilet of Tall plaza in Osmanabad, Maharastra. But something terrible happened to me. After using the toilet, I came outside but at the same time the cleaner reached the toilet and grabbed my neck with his two hands because I had washed my lag after using the toilet. And then he threw me out. This is not end, he said some bad words too. Do something for this behaviour.

Total rush on solapur pune road. Toll gate was packed and rush with no proper response.

Yellow line was already crossed but still keep holding entire line and with wrong gratitude and misbehaving.

No any obey ness or maturity as how many cars truck and rest busses are keeping in wait for more than 15 min on toll express.

I live in Roorkee which is 13 km from the Bhadrabad toll. Toll person are not allowing for local pass. They are behaving very rudely. When I ask them that my region is within 15 km radius. They are not listening are saying first pay toll and then go give a complaint. We don't know this 15 km local pass rule.

NH-03 Shivpuri Gwalior national highway road is not good for driving, I personally experienced dangerous over that road, , anytime major accidents can happen over that road..I request NHAI To look over this matter very seriously else I’ve to approach MP high court for public interest…thankyou

I have coming from bhatkal in the toll gate near byndoor the toll gate persons waited for 5 minutes and deducted amount from my fast tag

Today 11th June 2022 while passing towards Thane from Mulund(East) toll plaza our vehicle was stopped at toll plaza. We were told that your balance is insufficient and were asked to pay in cash. The balance in fastag was Rs. 189 and toll fees is Rs. 40. Upon telling them they said you need to keep balance of Rs. 240 for this toll and were forced to pay in cash with assurances that toll fees will not be debited from fastag. We paid in cash and begin journey. After some time we received message for deductions of toll fees of Rs 40. So we are charged double in illegal manner. Please find details and evidence attached as below
The behavior of toll is not proper and this is cheating with common people.
Details:
Vehicle no: MH03BH7589
Registered no: [protected]
Complain by: Avinash Mohan Rajwade
Owner: Usha Mohan Rajwade
Relation: Son
Please look into the matter

Fastag deducted today for RJ18CD9829 today around 11:00AM from Katuwas toll plaza, but I haven't visited this place today.

Dear Sir/Madam

On National Highway 44, There are number of toll plazasa. But Toll plaza at Bhagan near Murthal is worstly managed.
Even the behaviour of the goons standing there as the employee of Toll Plaza is not acceptable & irrespectful towards their customers / client/ passing through toll plaza.

You are requested to take strict action towards them & it is also reqursted to deploy your representative their to observe their behaviour 24 hour.

Secondly people are surpurized that they are paying toll for incomplete highway construction, 30 minutes traffic jam is there in evenkng on everyday where on patch where KMP is connected to NH-44. There are other places of regular traffic jam on the highway.

I beleive it will be better to suspend collection on this toll plaza till road construction work is not completed by nhai. Did Govt. Have no funds to make highway of its own.

Requested not to make financial burden on people for crossing irritating traffic jam journey on NH 44.

100 m long que
Panthangi toll plaza
Hyderabad to vijaywad

I had to suffer through a jam of around 15 to 30 min for which toll shouldn't be deducted as per rules, I also told the same to them but after misbehaving they deducted it please look for this matter on june11, 2021 at 4:09 P.M.

I travel daily to and fro at eastern peripheral expressway. On 06.06.22 and 10.06.22 I was wrongly charged at Jakhauli toll gate @Rs. 265/- while I entered from Rasoolpur toll gate. The normal charge for the same is Rs. 100/-. I demand my refund for wrong toll charge.

Poor maintainance of roads
To many holes
Nh 44

I traveled through kalajhar toll plaza on Patiala Sangrur Highway, on the 10th June 2022. I was charged INR 100/- while going one side. I returned within 12 hours time. The return ticket on the said toll plaza is INR 150/-. However, On my return I was again charged INR 100/- instead of the balance INR 50. Please look into the matter.

I was through with this toll plaza on 1st June 2022 (TS07GR7718 - around 11:00 AM). The toll operator was rude and mis-behaved with me. He was rude and verbal exchange as I had to wait longer as the vehicle before has stalled. People can understand if they explain situation, he was rude and saying it was mistake from me for hurrying up.
Not sure how a toll plaza employs such ### as they do not know how to talk and behave with users.