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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Oct 22, 2025
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Highways Authority of India [NHAI] reviews & complaints page 73

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S
sarathiapex
from Pudukadai, Tamil Nadu
May 9, 2022
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My veichle no TN55AX0493
has been deducted same amount for onward and return within 4 hrs on same day 09/05/22.
Onward
Your FASTag A/c has been debited with INR 45 for transaction, Vehicle no. TN55AX0493 at Toll Lechchumanapatti on[protected]T07:33:05. Balance is INR 442.
Return
Your FASTag A/c has been debited with INR 45 for transaction, Vehicle no. TN55AX0493 at Toll Lechchumanapatti on[protected]T11:38:06. Balance is INR 487.
Please look the above two fastag deduction messages and rectify error.
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    M
    M V Kotwal
    from Nashik, Maharashtra
    May 9, 2022
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    Condition of NH 548A is terrible in several patches especially between Karjat & Mhasa.
    Although some patches have been cemented, many patches are in very bad condition. I have been travelling almost twice a month and have seen no work in progress at all. Road will become non-usable if work is not done before monsoons.
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      L
      langta
      from Jalpaiguri, West Bengal
      May 9, 2022
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      Address: RANGALIBAZNA FEE TOLL PLAZA , KM 74.900 NH - 48

      Sir/Madam,
      I, DHIRAJ BHAGAT, an Indian Citizen from Jalpaiguri district of West Bengal, want to make complaint about a Toll Paza named as Feedback Highways OMT PVT LTD, RANGALIBAZNA FEE TOLL PLAZA KM 74.900 NH - 48.
      Today morning when I reached at the plaza, the staff on duty said I have no balance in my Fastag account. I told him that I have more than Rs 500/- in my Fastag wallet but he denied and charged me Rs.150/- i.e. Double Charge on Non- Fastag.
      The receipt is enclosed herewith for your ready reference.
      Sir, the male staff in this Toll Plaza is always harrassing travellers like me. Please look into the matter and try to compensate my losses.
      Thanking you,

      Yours faithfully,

      Dhiraj Bhagat
      +1 photos
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        N
        Nimish balani
        from RAJKOT, Gujarat
        May 9, 2022
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        Address: RAJKOT

        Dear sir,
        This is to reference that u have traveled from vanpari- padharari toll on 7th of may 2022 as this toll get are free for LMV vehicle then also Rs. 65/- cut from my fast tag so please refund me the amount my TxnId:
        821651909682783854954P. And the car no GJ03JC3699.
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          Sampati Negi
          May 9, 2022
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          Address: Sector 24, Dharuhera

          Dear Sir,

          This is with reference to ongoing project for improvement of Dharuhera Bhiwadi Link Road (NH-919, Old Nh-71B) to 4 Lane with Tender. This work is going very slow and in arbitrary manner. There is huge pathole created on the road which is effecting daily life of 5000 people residing in Aravali Heights, Dwarkadhish, Sector 24, Dharuhera Haryana. It is becoming very difficult and life risk to our school going children as both side was dug horribly and huge dust pollution is being generated. There is no water spray on the road and this dust is going into near by homes and direct in the mouth of people residing there.

          I have attached some pictures of the road and board of contractor which you can see and take suitable action to expedite this job with proper manner within time limit.

          Thanks
          Anand Singh
          Resident of Aravali Heights, Dwarkadhish Society, Dharuhera, Haryana.
          +1 photos
          May 14, 2022
          Updated by Sampati Negi           Dear Sir,
          This is in continuation to my last submitted complaint with respect to the ongoing project for improvement of Dharuhera Bhiwadi Link Road (NH-919, Old Nh-71B) to 4 Lane with Tender.
          There is no action taken as on date and situation becoming worse day by day.
          There is huge pollution, dusty environment around or within our residence, pls see attached picture clearly shows how thick is the dust in air we are inhaling.
          Please save 5000 people life which at stake due to worse condition of roads, pathole and dusty air.
          Need immediate corrective action to save people life before some big mishappenig with a loss of life
          Thanks
          Resident of Aravali height Dwarkadhis society, sector 24 Near RPS Public school dharuhera Bhiwadi bypass road Haryana

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            A
            abhayks
            May 8, 2022
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            Toll booth location (28.32128, 77.55134) appears to be fake. Please confirm whether fake or genuine? If fake, please get it removed.
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              V
              Vijay8541
              May 8, 2022
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              Address: Village - Mainuddinpur, Post - Motinagar, Dist.- Ayodhya, Opposite Thanapurakalander

              After paying toll fee when my car crossing the barrier suddenly barrier shutdown on my car rooftop. My car rooftop has been damaged.
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                B
                Bheem Singh tanwar fauji
                May 8, 2022
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                I am ex-airforce personal while travelling with my son who is a major ranked person in defence service's.
                As per my knowledge we are exempted from toll tax while driving self viechle. But at a toll tax in shreemadhopur rajasthan ( between khandela to ringus) i was forced to pay tax and harrassed my family to face the consequences dated 06 05/2022 at night 8:05.
                Toll sleep no is01112fe22u0513.
                Please guide me if toll has to be paid and why we were threatened to face serious consequences if we try to ask about rules.
                +1 photos
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                  E
                  ErParveen kumar
                  from delhi, Delhi
                  May 8, 2022
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                  I had travelled from asoda toll plaza to kharkhoda toll plaza on western peripheral dated 13 april 2022 at 14:56:28. Again returned from kharkhoda toll to asoda toll on the same day at 20:52:25.

                  Car details : DL9CT6271

                  As per my information, the amount charged is much more than that should be charged.
                  +2 photos
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                    A
                    Aditya Perhate
                    May 7, 2022
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                    Address: village andPO Mandhol,teh. jubbal,shimla

                    I was on my way to shimla from Chandigarh...i had 200 balance in my fastag...and they were unable to scan my fastag...they started abusing and got into physical fight...and threatened me to death
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                      R
                      Ram rams
                      from Goregaon, Maharashtra
                      May 7, 2022
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                      Sir,

                      Today I'm traveling with my family from salem to pollachi. I checked the balance at early morning 5:45am. The balance is 418rs. So I didn't try to recharge. After I crossed avinashi toll I tried to recharge. At that moment a message pop up saying that to update kyc for recharge. Immediately I updated kyc at 8am and informed customer care and registered complaint for priority basis. Complaint .number is 5838974 .Now its 14:32 still i can't recharge and standing at mid way in travel in hot sun with my family. I need libel suit against NHAI FASTAG for this cruel action and damaging my reputation before family members and friends.
                      +1 photos
                      May 07, 2022
                      Updated by Ram rams                       Sir,

                      Today I'm traveling with my family from salem to pollachi. I checked the balance at early morning 5:45am. The balance is 418rs. So I didn't try to recharge. After I crossed avinashi toll I tried to recharge. At that moment a message pop up saying that to update kyc for recharge. Immediately I updated kyc at 8am and informed customer care and registered complaint for priority basis. Complaint .number is 5838974.Now its 14:32 still i can't recharge and standing at mid way in travel in hot sun with my family. I need libel suit against NHAI FASTAG for this cruel action and damaging my reputation before family members and friends.
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                        A
                        Apurb Nayak
                        May 7, 2022
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                        Please note that on the NH from dhanbad to Ranchi we have a toll gate at Sosokhurd. It is a very painful toll all the times for passengers commuting on that route. They delay instead of having fast tags and ask for manual payments. Most of the time their reading doesnot happen automatically and they charge back irresponsibly to passengers for insufficient funds. They behave like rowdies. Kindly consider this matter and take some action.

                        Common citizen is being troubled.
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                          M
                          Muraleedhara Bhat
                          May 6, 2022
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                          Dr Muraleedhara Bhat here, today (6/05/22) got a message that as my wife's car KA19MG3740 crossed Brahmarakotlu toll plaza on 5/05/22and 30₹ has been cut . That car was in home yesterday, So how is it possible ?
                          Fastag Ac details - SBI Fastag ending no 37BE0
                          Please refund the money
                          +2 photos
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                            M
                            Muraleedhara Bhat
                            May 6, 2022
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                            On 5/05/22, 30₹ has been debited from my fastag Ac for crossing Brahmarakotlu toll plaza when my car was in home
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                              R
                              RatnamAssociates
                              May 6, 2022
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                              Address: Nagarvel 228, Nandanvan Society, Off Abhilasha 4 Rasta Sama Baroda

                              Repeated wrong debits and deactivation of my Fastag Account (Customer ID[protected] by ICICI Bank despite repeated complaints

                              Mihir Mehta
                              [protected]@gmail.com
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                                V
                                venkateswara rao seva
                                May 6, 2022
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                                Distance between Eluru, Andhra Pradesh to Vijayawada, Amdhra Pradesh is 60KM

                                But here two toll gates are there and collecting total 110.

                                Please look into it
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                                  M
                                  Murub
                                  May 6, 2022
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                                  Dear Sir,
                                  I am an employee of Chennai Petroleum Corporation Limited, a Public Sector Undertaking. I use Mathur toll road for commuting between my residence and office. I get monthly pass for using the toll road. However, to my surprise the people who work in that particular toll plaza denied the monthly pass for no valid reason. When asked about it, all the toll plaza people gathered and abused with bad words. I am very hurt. Many people from my office faced such issues. It is my humble request to look into the issue seriously and advise the concerned to take necessary disciplinary action against those who are involved in this issue.
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                                    A
                                    anaheeta sidhwa
                                    May 6, 2022
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                                    Address: KRISHNAGIRI, TAMILNADU

                                    NH 77 Krishnagiri - Tiruvannamalai - Pondycherry has been under repairs for the past several years with no end in sight. what is the completion date for this project. Several patches are completely broken roads, never repaired and unmotorable.

                                    PLS PUBLISH A PROJECT END DATE.
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                                      B
                                      billjobs123
                                      from Nashik, Maharashtra
                                      May 6, 2022
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                                      Address: Jetvan Nagar, Nashik Pune Road, Opp Nehru Nagar, Nashik, Maharashtra

                                      This complaint is regarding Pune-Nashik-Dhule National Highway (NH60). There's one point on this highway (Jetvan Nagar, Nashik Pune Road, Opp Nehru Nagar, Nashik, Maharashtra). Goggle maps link - https://maps.app.goo.gl/UbvxUeJ37yVEJGLi6 . This is the point where road from three ways meet at one place. Usually on both sides of the main highway there is heavy traffic with high speed. At the meeting place of these three roads sometimes people find themselves in a condition where they want to make a turn and vehicles behind them are in high speed. So making turns here is real challenge and dangerous. I request NHAI to look into this issue and work on this accident prone zone. Install some speed breakers, install speed limit signs, control the speed and flow of traffic in this area.
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                                        J
                                        jagat desai
                                        May 5, 2022
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                                        Address: Sun Palace Appts, 202, Shakti Plot 9, Main Road

                                        I stay in Morvi. It is 30 kms from Wankaner Railway station. If I have to drop a family member to the station I have to pay rs.145 for a return journey. That means I'm paying almost rs.2.5/km which is quite ridiculous. I don't know why if anyone has complained but it's high time the authorities take some sane steps to charge such an exorbitant toll fee.
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