Submit a Complaint
Claimed

National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org
1
Updated: Oct 22, 2025
Complaints 8454
Resolved
214
Unresolved
8240
Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to National Highways Authority of India [NHAI]

Having problems with National Highways Authority of India [NHAI]?

File a complaint and get it resolved by National Highways Authority of India [NHAI] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Government Organizations
National Highways Authority of India [NHAI]

National Highways Authority of India [NHAI] reviews & complaints page 77

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
C
CP Nagaraj
Apr 21, 2022
Report
Copy

Respected Sir

I am Nagaraj CP from Madurai, I used to travel to Karaikudi twice in a month via Melur, Thirupathur, the road between Melur bypepass to Thirupathur is still Reconstructing more than a year, cannot ride our vehicle safely on this road, please take some immediate action to complete the reconstruction of this road.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    G
    GOLDI GOLDI
    Apr 20, 2022
    Report
    Copy

    Address: psachim puri agra

    With due respected sir.
    my car cross ON NHAI tundla km 224.950 on NH 2.on 19/04/2022 time 23:13:03
    car no. UP 80AS5509 BOOTH NO. W02/023287 CASH CHARGE RS 200,
    Again fasTag ac debited Rs 50/- on[protected] time 23:11:27
    so please credit Rs 200/ in my fastag a/c
    thanks

    Bijendra Singh
    mobile [protected]
    agra
    Apr 20, 2022
    Updated by GOLDI GOLDI     With due respected sir.
    my car cross ON NHAI tundla km 224.950 on NH 2.on 19/04/2022 time 23:13:03
    car no. UP 80AS5509 BOOTH NO. W02/023287 CASH CHARGE RS 200,
    Again fasTag ac debited Rs 50/- on[protected] time 23:11:27
    so please credit Rs 200/ in my fastag a/c
    thanks

    Bijendra Singh
    mobile [protected]
    agra
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Shail Tyagi
      Apr 19, 2022
      Report
      Copy

      Address: Tundla toll plaza

      I was traveling from agra to Firozabad. On tundla toll plaza there was heavy traffic load fast fag sensor not working properly i have to wait there for more than 20 min. It happen many time with me. I request you kindly take necessary action so we not face such problems again
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        N
        nivenu
        from Bengaluru, Karnataka
        Apr 19, 2022
        Report
        Copy

        Request to repair service roads beside NH-44 at shadnagar, Telangana

        Address: Shadnagar, near chatanpalli, near ashiana hotel

        This is to bring to your kind notice that condition of service roads beside NH-44 (shadnagar bypass, telangana) is very poor and pitiable. There are very deep ditches on the service roads. They are repaired with soil and got damaged in 15 days and due to soil getting huge dust. But your company is not paying even a little bit attention towards the circumstances which are being faced by the passers who use these service roads on daily basis....
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy
        A
        Aniket Wadhwa
        Apr 19, 2022
        Report
        Copy

        Charged 1200(600+415+245+more) at alep plaza but the round trip is only 170rs and single trip is 115rs, so please refund my 1130rs money as soon as possible, i have read other complaints also for deduction of 600 rupees,
        i have attached several photos but there are more if you want,
        You can contact me on
        [protected]@gmail.com
        +3 photos
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          V
          Vijayashri Amashi
          Apr 19, 2022
          Report
          Copy

          Hi, this related Pune to Belgaum national highway, you people have increased toll amount in the name of maintenance of road. But there is no improvement in road quality.

          Need your response on this please make improvement otherwise reduce toll price.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            M
            Md Mofijul Hoque
            Apr 19, 2022
            Report
            Copy

            Address: Surjapur Toll Plaza is located at: NH 31, Siripur Mallahtoli, Bihar 854317

            My toll charge deducted and msg received but still they didn't allow me to pass, they waste lots of time there by calling someone, they miss behaved alos, I was traveling with my family, with a kid. it is requested not to haras the public, either change the sytem or change yourself.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Shubham1302
              from Shirpur-Warwade, Maharashtra
              Apr 18, 2022
              Report
              Copy

              Address: Songir Toll Plaza, National Highway 3, Sarwad, Maharashtra 424307

              1. I ask the toll employees, more path holes on road difficult to drive vehicle on road then toll main administrative officer says employee on the camera and call the police.

              2. Only toll collection is main agenda by threaten public like this.

              3. No solve any problems by toll.

              4. I request to NHAI please solve this problems.
              Helpful
              1 other people found this review helpful
              1 found this helpful
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                P
                Preeti--
                Apr 18, 2022
                Report
                Copy

                I traveled through Eastern Peripheral Way (from Duhai to Jakhauli) on[protected]Single travelling, not To & Fro) by car (Vehicle No. : HR20 Y0244, Fastag Barcode[protected]. 100rs deducted from my fastag account instead of 85rs.
                This is not the first time, i m facing this issue. Number of times this is seen.
                In other instance, a toll of 200/- was deducted against 25/- toll charges while travelling through another car.

                Kindly look into the matter. This problem is seen very frequently and leads to customer dissatisfaction.

                Regards,

                Nitesh choudhary
                +1 photos
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  P
                  PRASHANT JAINER
                  Apr 18, 2022
                  Report
                  Copy

                  Hi, toll collection system on Delhi meerut expressway is very much buggy. Lots of daily commuters are facing problems o[censored]nfair amount deductions from fasttags. Nobody is hearing the complaints of passengers.
                  From Bhojpur Plaza to Kashi Plaza, i commute daily. But toll deductions varies every time. Even some times, system is not able to detect the scanning toll plaza name correctly.
                  Kindly take it into notice to make these scanners bug free.

                  Thanks
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Ar Govindan
                    Apr 17, 2022
                    Report
                    Copy

                    I went on the Tolgate there no money on my fastag I have 1078 on my fastay they filling me and get money from all of them please take action on on kollapancheri tollgate the wirte my vehicale no TN12BE 5163 instead Of TN03BE5163 on the bill
                    +1 photos
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      H
                      Hisser Alam
                      Apr 17, 2022
                      Report
                      Copy

                      I was charged on nh44 road even after being on the queue for 20 mins
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        ashokjangir111
                        from Fatehpur, Rajasthan
                        Apr 17, 2022
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: फतेहपुर

                        फतेहपुर शहर जिला सीकर राजस्थान मे बन रहे नेशनल हाईवे की सर्विस रोड़ जो बन रही है उसके बीच मे सिवरेज चेम्बर 1 फिट रोड़ लेवल से ऊपर छोड़े गए है जो की NHAI के मापदंड का उलंघन है ठेकेदार द्वारा सही काम नहीं किया जा रहा हैकृपया इसपर विचार करके ठेकेदार को पाबंद किया जाये
                        +1 photos
                        Apr 18, 2022
                        Complaint marked as Resolved 
                        Ashok kumar Mob 9414289350
                        Apr 18, 2022
                        Updated by ashokjangir111                         अपने आप resolved कैसे हो रही है कम्प्लेन बिना रोड़ सही किये
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          M
                          mlapa33
                          from Gurgaon, Haryana
                          Apr 17, 2022
                          Report
                          Copy

                          Address: NHAI

                          Sir,
                          I entered from palwal KMP and xown at TAURU. on dt. 15.4.2022 at 2.28 pm. Now today on dt. 17.4.2022 message received for deduction of Rs. 185/- while it should be only near about Rs 45/-.
                          Please take care and do needful.
                          Thanks
                          Vehicle no. HR30P0039.
                          View replies
                          Good plateform
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            Abhishek0034
                            Apr 17, 2022
                            Report
                            Copy

                            Hello Sir/Madam

                            It is to inform you that there was very heavy traffic jam at Chhajarsi fee plaza, Uttar Pradesh.
                            As per the government guidelines at times of heavy traffic toll fee is not collected but this rule was not being followed there.

                            Kindly see to it.
                            Helpful
                            1 other people found this review helpful
                            1 found this helpful
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              T
                              Tanishq001
                              from Meerut, Uttar Pradesh
                              Apr 17, 2022
                              Report
                              Copy

                              Address: Meerut, Uttar Pradesh

                              Being waiting for an hour on toll on jam
                              And still have to pay toll
                              As per toll rules it is not compulsory to pay toll
                              +1 photos
                              Helpful
                              1 other people found this review helpful
                              1 found this helpful
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Selene
                                from Panchkula, Haryana
                                Apr 17, 2022
                                Report
                                Copy

                                Several toll plaza are present at a distance way less than 60kms as per the fee rules 2008 . NH 22 has a toll plaza in panchkula at only a distance of 32 kms from the next toll plaza situated at kalka Shimla highway . Same is noticed on the way from panchkula to patiala which is only 70 kms where we have to go through 3 toll plaza
                                +1 photos
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  Abhinav Likhyani
                                  Apr 17, 2022
                                  Report
                                  Copy

                                  Good morning all
                                  I have been charged toll fee for my electric vehicle no. CH 01 CE 8187. As per Govt notification toll for electric vehicle are exempted. Attach are photographs of it.
                                  +3 photos
                                  Apr 23, 2022
                                  Updated by Abhinav Likhyani                                   It's been 5 working days regarding my complaint kindly update regarding the complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    K
                                    Kapil_Ag20
                                    Apr 17, 2022
                                    Report
                                    Copy

                                    The toll, situated at newly constructed Gurgaon Sohna road, started deduction of toll even the road is not completed fully. We are using only 12 Kms of toll road out of total distance of 34 Kms.
                                    Is it fine to charge full toll amount?
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      C
                                      chjayaram
                                      Apr 17, 2022
                                      Report
                                      Copy

                                      Address: Plot no 10 Vizianagaram AP 535003

                                      The toll plaza of Aganampudi of andrapradesh have excess collected Rs 120, though I have valid ICICI fasttag with sufficient balance . i showed my fast tag, but they didn't listen and collected twice amount of Rs 120 . my toll fee is collected Rs 20 at another toll plaza of Marripalem of Visakhapatnam .iIT is an example of proper collection toll fee by other plaza .So please take action against Aganampudi toll plaza of andrapradesh for not maintaining proper electronic fast tag collecting machine
                                      My Vehicle no AP39JT0028
                                      +1 photos
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Related businesses

                                        APCPDCL
                                        1.9
                                        (182)
                                        Delhi Development Authority [DDA]
                                        1.1
                                        (1825)
                                        Tamil Nadu Electricity Board [TNEB]
                                        1
                                        (6284)