National Highways Authority of India [NHAI] Complaints & Reviews

सेवा में,
श्री मान अधिशासी अभियंता
एन एच हाई वे
महोदय,
अवगत कराना है कि नेशनल हाईवे 91 पर
बुलंदशहर से खुर्जा रास्ते पर खुर्जा बाई पास के पास हाई वे चौपाल रेस्टोरेंट के पासबने पूरे पुल के दोनों ओर साइड में बहुत ज्यादा मात्रा में कंकड़ पत्थर व मिटटी जमी हुई हैं जिससे वहा आये दिन बाइक वाले फिसल कर गिर जाते हैं औऱ भी कई बड़े हादसे हो गए हैं। इसलिए आपसे निवेदन है कि
अतिशीघ्र पूरे पल की प्रत्येक महीने सही से सफाई कराने का कस्ट करें आपकी अति कृपा होगी

To the team NHAI
I am resident of Buxar Bihar. There is ongoing project of PNC from Buxar To Patna NH 84. There in the a patch of Dalsagar village the work is not getting properly done whole day dust and sand are been blown by atmospheric pressure no one is making water sprinkler on road since last half year bridge work is not going all the things has been messed up by PNC several time I had complaint the authority to take care of such issues but no one is attending the complainant. I request NHAI to make a visit with vigilance to make clear such complaint which we are facing all days.

At Pampampallam toll plaza of WVEPL on section km 182.250-236.130 on
NH 544. on 12 Jan 2022 my vehicle was not permitted to cross eventhough the fastag had enough balance. Vehicle no TN38CM5652. Charged 130-00 by collecting cash ticket no[protected]. Refund request raised on the same day with SBI . No reply from them. Refund of Rs.160-00 requested (130+ excess charged on return journey) plus 500 towards mental agony.

Work in progress is very slow. There is too much traffic. One side of road is closed. On the other side it's a two way traffic and vehicles drive on high beam, making very difficult to drive at night for small 4/2 vehicles.

With reference to subject cited above a danger pit in centre of Road. It causes of accidental point. I have a Video of accident on[protected]. You are requested please take appropriate action.
This is for your kind information and neccessary action.

Sandeep Sharma
Principal
Yashvir Memorial Technical Institute
Bhambhewa Jind Haryana
Mob. [protected]

Dear team

i am facing issues in updating my kyc -
i have submitted 2 times the documents --with carfeully checking all the details.

Issues
1. More than 10 days has passed and still my kyc is pending
2. One of the employye in 1033 helpline suggested me to correct my name as accidently it is entered wrong name ( by your toll employees )
actual name - bhajan preet singh
entered name is - bhajan singh
( which i shared the rc back and front copy -- and raised the case )

3 one of the employee suggest me --to update kyc simultaneously --so that atleast your kyc will be completed and you can recharge
( case id rasied)

4 my balance is in negative ----and unfortunately i am not able to free my self from this nhai fastags--as they are saying balance is in negative- nor they want to resolve or transfer the negative amount to new

i have to travel frequently ---so has to face double the charges at toll tax ---
left with raising concern and waiting hopelessly ---

case ids
1. 5418832
2. 5408128

bhajan preet singh

Sir,
My KYC is being continuously rejected staying image not clear. Quality of scan depends upon the quality of original documents which is not in my hand. All these documents like passport, Pan card etc. are provided by government agencies. I have submitted the best possible scan. Please look into the matter and get it resolved immediately.
Thanks.

Respected sir,
My toll was deducted from fast tag at dhaneri jattan toll plaza on 13 while i was on election duty. I showed them papers of election duty also. But still my money was deducted.

On monday 07.03.2022 toll 80rs toll was deducted from my fast tag but rate for up/down with in 12 hours is rs 60. I request you to resolve this issue
Thanks and regards
Aman

Respected sir
I am living at patiala Since 2019. I am a govt employee. My job is at rajpura. I have to cross toll plaza dhaneri jattan. Both stations are with in 15 miles radius of toll plaza. I approached them to make a pass. I showed them my rent agreement, my job documents and other details. But they refused to make pass as my car was of nabha number(Pb34).
The manager there even misbehaved when i asked him to write the reason of refusal on my application. Please resolve this issue or tell me what i can do to get a pass.
Thanks and regards

Toll deducted rs. 225 from my fast tag for CH01BK 7107 during my travel on 6 March Feb. From aashoda to kundli 2:47pm

FASTag Ac of veh no CH01BK7107 is debited by Rs 225.00 for Toll Chrgs at Kundali on[protected]:47:27 Avl Bal.Rs 90.01 - Bank of Baroda

Kindly reimburse extra amount deducted.

Thanks,
Pankaj

Respected Authority, I am a resident of Solapur city.New Highway construction of roads are in progress at hyderabad highway as well as Akkalkot road.
But at both the Cases when the road is in the city limits there is no provision of road crossings for city vehicles and it will lead to many innumerable accidents in the future.
I request the authority to please provide road crossing for city vehicles as well as pedestrian who live alongside the roads.
If any such provision is already made please let me know the details.Thank you

Respected authority,

This is to inform you and request you to implement on the same, so the matter is that, after the toll tax from vadodara to Ahmedabad, the trucks are parked on the last left side of the highway. So please that increases the risk of accidents on the highway, today our cars also got closed call, so please sir implement on that and please do something on it . We trust you so we are requesting you to do something.

I was travelling in my car no. MH03DG0330 from Mumbai to Kolhapur (State Maharashtra) on Friday 3rd March 2021. I have an active Fastag (BOB) and I had paid the toll via Fastag at 3 toll post before reaching to Khed Shivapur (Dist Pune- Maharashtra State) at around 11.40 am. The toll post is been run by M/s. PS Toll Road Pvt. Ltd.

I had taken a lane with Fastag but the machine at that place was not working. The attendants at the Toll Post were very arrogant and were arguing with each and every vehicle owner. He threatened me to take the car back for fastag in a different lane. I told him that if your machine is not working then I will pay the cash and you may give me the receipt.

He has forcefully taken Rs. 200/- against the toll of Rs. 100/- as a fine fee. I asked him why was that on which he told that since your Car is not scanned, we charge double the Toll. (Receipt no. J43M1100.

I opposed the same but he called all his colleagues and started abusing me. I left with a protest and that's why I am making a complaint. Please note that my Fastag account was loaded with enough money and I had made all other payments after that on same Fastag.

I request you to
1. Refund my amount
2. Punish the Company with the laws applicable.
3. I should get the some relief / remittance against the same incidence.

Dr. Vivekanand Sawant
[protected]

Here at KUCHADI TOLL PLAZA, they Not allowing Two wheeler Bikes to Go and block Two wheeler Side for no reason..if any common man Go by another way himself they Charging and blocking people For self profit.

Subject : misguiding misbehaving and not allowing people.

Location : Kucchadi Toll Plaza

Dear All

I am facing problem from March 2nd 2022 for local pass renewal from my local toll . I had submitted local pass amount and vehicle no for pass renewal on March 2nd 2022 . Same was noted in register but pass not recharge due to technical issue and he assured that it will recharge when system is working within 1 hour . But till date my fast tag not recharge and I have visited today for query but Mr Amandeep singh misbehaved with me and said give extra amount for local pass renewal . I had straight away Denied and ask him to complaint against him then he said go anywhere and abusive at that time . Pls register my complaint .

Double Toll deduction of my car no UP 80 EN 2493 at Agra Toll Plaza on yamuna express way Agra UP( Rs280/-) Date 05March, 2022 at 11:52 p.m.by my card payment
and also deducted from my fastag(Rs140/-)
Please refund my card payment Rs. 280/- immediately.

Details :
JAYPEE INFRATECH LTD. SECTOR 128, NOIDA U.P. YAMUNA EXPRESSWAY, UTTAR PRADESH(S.C 09)AGRA TOLL PLAZA(KM 150+325) (BOS)
GSTIN : 09AABCJ9042R1ZV (SAC 9967)

Lane ID : AN04
Toll Collector : TC50157
Date : 05/03/2022 Time : 11:52 AM
TXN ID : [protected]
Passage : Cashless Single
Car Registration no: UP80EN2493
Toll Fare : 280

My phone number : [protected]

I was travelling from kognoli to pune in between anewadi toll there was a long que upto 1km i was on the fourth lane and same condition on khed shivapur toll plaza so in both the condition i am eligible for exempted category. As per NHAI rules i am attaching the photo below.

Would like to bring to notice the condition of road starting from Shabhu Barrier, Punjab upto Kharar Punjab. Travelling on this road for the past few months is totally hell and for daily travellers the condition of road is making their life too much difficult and also causes damage to the vehicle.

Sir my car no DL8CBA8165 4 Marc 2022
Faruknagar to Palwal extra charge issue ...
Plz refund my money my mob no [protected]

URGENT: Toll plaza not following the rules. They do not know how to behave with the customers, they are goons and cutting the general public voice and also not following rules for 100 meter plus looting the people and wasting people precious time. They are wasting a lot of fuel of people plus creating a lot of pollution. I also need a follow up details for this if not given then will raise higher complaint. Please find the attachment for the proofs.
Contact me via: vishu.[protected]@gmail.com