Submit a Complaint
Claimed

National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org
1
Updated: Oct 22, 2025
Complaints 8454
Resolved
214
Unresolved
8240
Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to National Highways Authority of India [NHAI]

Having problems with National Highways Authority of India [NHAI]?

File a complaint and get it resolved by National Highways Authority of India [NHAI] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Government Organizations
National Highways Authority of India [NHAI]

National Highways Authority of India [NHAI] reviews & complaints page 93

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
smehta3078
Feb 17, 2022
Report
Copy

NH 20: Mandi-Pathankot NH

Location Satya Narain Mandir, Near Paprola Post Office(176115), Tehsil Baijnath.

1. Big pot hole in front of the temple making it accident prone.
2. Encroachment by the shopkeepers, and illegal parking on the road making it vulnerable to accidents given the location of the site.

Desirable Resolution:
1. Immediate repair of the pot hole.
2. Warn/Penalise shopkeepers for their misbehaviour.

Regards.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    G
    gkgirishkumar
    from Agra, Uttar Pradesh
    Feb 17, 2022
    Report
    Copy

    During my journey from Agra to Gurgaon, I entered KMP expressway from Palwal toll and exit from Nuh toll. The toll amount is 40 rupees but deducted 185 rupees for the same. Please refund the excess deducted amount 145 rupees in my fastag.
    Details are as under
    Vehicle No. UP80EY0234
    Journey date 14 feb 2022
    Time 08:32 AM
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      T
      tejender pal
      from Chennai, Tamil Nadu
      Feb 17, 2022
      Report
      Copy

      Despite balance available in fastag, toll staff insist for cash payment. They are charging double fare saying your fasttag is not working. However, after showing them balance in fasttag and denial of paying double charges, they charged single fare. The staff is cheating the people in the name of fasttag not working. The lane was fasttag lane but they said it was cash lane and you cannot pay through fasttag.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        V
        Varun Kaushik kamya
        from Kurukshetra, Haryana
        Feb 16, 2022
        Report
        Copy

        Address: All tax on the way

        I have done my journey from Kurukshetra Haryana to Village Arjunpur(Hathras) Uttar Pardesh. I have pay all toll between this way but extra toll charges deduct by NHAI I have shared all my tractions history same day I have came back in my home location. In between three toll tax window from Kurukshetra to Rai(Sonipat) and next toll Eastern Peripheral Expressway Rai(Sonipat) to Kasana(Gautam Buddha Nagar). after we travel to Yamuna express way Noida to Raya Utter Pardesh and on same way I have return Raya to Kurukshetra Haryana. Total toll between in the way are three on Kurukshetra to RAI(Sonipat) one toll for Eastern Peripheral Expressway and one toll for Yamuna express way total five toll on full route in single side but in my fastag 13 entries for amount dedication. for reference I have attached all my traction of fastag account. My car registration no. is HR07Q9585
        +1 photos
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          V
          Varun Kaushik kamya
          from Kurukshetra, Haryana
          Feb 16, 2022
          Report
          Copy

          Address: all toll plaza

          Dear Support Team

          I have done my journey from Kurukshetra Haryana to Village Arjunpur(Hathras) Uttar Pardesh. I have pay all toll between this way but extra toll charges deduct by NHAI I have shared all my tractions history same day I have came back in my home location. In between three toll tax window from Kurukshetra to Rai(Sonipat) and next toll Eastern Peripheral Expressway Rai(Sonipat) to Kasana(Gautam Buddha Nagar). after we travel to Yamuna express way Noida to Raya Utter Pardesh and on same way I have return Raya to Kurukshetra Haryana. Total toll between in the way are three on Kurukshetra to RAI(Sonipat) one toll for Eastern Peripheral Expressway and one toll for Yamuna express way total five toll on full route in single side but in my fastag 13 entries for amount dedication. for reference I have attached all my traction of fastag account.
          +1 photos
          Feb 16, 2022
          Updated by Varun Kaushik kamya           I have done my journey from Kurukshetra Haryana to Village Arjunpur(Hathras) Uttar Pardesh. I have pay all toll between this way but extra toll charges deduct by NHAI I have shared all my tractions history same day I have came back in my home location. In between three toll tax window from Kurukshetra to Rai(Sonipat) and next toll Eastern Peripheral Expressway Rai(Sonipat) to Kasana(Gautam Buddha Nagar). after we travel to Yamuna express way Noida to Raya Utter Pardesh and on same way I have return Raya to Kurukshetra Haryana. Total toll between in the way are three on Kurukshetra to RAI(Sonipat) one toll for Eastern Peripheral Expressway and one toll for Yamuna express way total five toll on full route in single side but in my fastag 13 entries for amount dedication. for reference I have attached all my traction of fastag account.

          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Sooraj Jaani
            Feb 16, 2022
            Report
            Copy

            Address: chhoti chhapri rajasthan

            They don't consider fastage
            too high charges to agriculture combine
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              K
              kiransingh036
              from Bengaluru, Karnataka
              Feb 16, 2022
              Report
              Copy

              Address: Hosakote

              This is the complaint for Hosaote Toll Plazza - 562114 from Local residents.
              This toll either has no service road for local vehicles nor it has free local passes for local vehicles.
              Requesting authorized person to make arrangements for local residents of hoskaote and do the needful
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                Arunak07
                from Chennai, Tamil Nadu
                Feb 16, 2022
                Report
                Copy

                VKT NH45C has been started in the year 2018, it should be completed in 2020, itself but it's still not completed and the highway has been stopped in several places like in sethiyathope to vadalur areas. This why we are all paying taxes for the government for wasting time and money like this???
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  N
                  Nas7
                  from Ahmedabad, Gujarat
                  Feb 16, 2022
                  Report
                  Copy

                  Address: Ahmedabad

                  There are four gates at the Sanathal Toll plaza but most of the time only one gate has the toll collector sitting in it while other gates are closed leading to long queue and traffic jam. Please resolve the issue at earliest
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    H
                    harvendra vyas
                    Feb 15, 2022
                    Report
                    Copy

                    Madam/Dear Sir, SBI FASTag Acc ending with DD700 VRN: RJ20CE1457 debited Rs.50 Toll Charges at Mandana Toll Plaza on 15-Feb-2022 04:35:01 PM Bal Rs.350

                    This message I got today. But I have not visited the toll plaza. Plz refund me .
                    Helpful
                    1 other people found this review helpful
                    1 found this helpful
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      K
                      Karthi Thangamani
                      Feb 15, 2022
                      Resolved
                      Report
                      Copy
                      Resolved

                      In Karnataka state, Mundargi to Hadagali toll plaza they asking cash without asking cash. I asked to scan fastag for that they shouted by using bad words and not allowed my vehicle to go. Kindly go the responsible action and give solution for corruption.
                      Thank you
                      +1 photos
                      Feb 15, 2022
                      Complaint marked as Resolved 
                      They said this is not in our control. That is state highway like that. Anyway, rules are only for common peoples.
                      Helpful
                      2 other people found this review helpful
                      2 found this helpful
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        arti3010
                        from Rohtak, Haryana
                        Feb 15, 2022
                        Report
                        Copy

                        Address: Dighal toll plaza, Rohatk, haryana

                        I have crossed Dighal toll plaza, Haryana and toll code is 103002 last 3 times dated on 26 jan 2022, 29 jan 2022 and 9 feb 2022 by car Maruti Suzuki SX4 number HR26BH2194.

                        Normal charges are Rs. 45 for each visits but from fast tag they are charging Rs. 250 (45 + 205). as in attached picture with all transaction details and Rs. 45 message i received instantly after crossing toll but Rs. 205 message i received after 2 days.

                        When i am asking at toll they are saying that its deducted by bank and when i am asking to bank they are saying that its deducted by Toll. both are playing passing the parcel.

                        due to this unreliable transaction my fast tag is also blocked. so i have to pay double charges at each toll

                        Please help..
                        +1 photos
                        Feb 15, 2022
                        Updated by arti3010                         i also complaint at help line number 1033 2 times on 9th feb 2022 and 12th feb 2022 following by complaint number 5230306 and 5255084. but till the time i did not received any update.

                        Please resolve..
                        Feb 25, 2022
                        Updated by arti3010                         Complaint number 5230306 resolved, i received the payment but Complaint number 5255084 not resolved.

                        Please resolve..
                        Helpful
                        1 other people found this review helpful
                        1 found this helpful
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Singham31 31
                          Feb 15, 2022
                          Report
                          Copy

                          Address: Jaipur mahuwa toll way rajdhok toll plaza

                          Sir mere gaadi ka 3770.ka toll 2 bar Kat Liya h esliye Mera jo double charge kiya pesa mujhe wapsh dilwane ki Krupa kare

                          Offline transaction ID no[protected]

                          Online order ID no[protected]
                          +2 photos
                          Feb 15, 2022
                          Updated by Singham31 31                           Sir Mera solution jald s jald karwayiye
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            Ashish Ganjoo
                            Feb 14, 2022
                            Report
                            Copy

                            Apropos to the above cited subject, it is to inform you that my toll tax at Ban toll plaza, Jhajjar Kotli, Jammu got deducted two times amounted to Rs. 140 on Sunday 30th January 2022 at 11:55:23 am and 04:14:41 pm thus showing my balance as -70 instead of +70.
                            I would like to mention here that I had recharged my Sbifastag with an amount of Rs.280 thus got a total balance of Rs. 285 (Rs. 5 already in the fastag).
                            So, your goodself is requested to kindly check my account properly and refund the amount of Rs. 70 and also restore my fastag with bearer vehicle registration no: JK02CS 7961 and account ending no. 11920.
                            +2 photos
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              Ravi Parwan
                              Feb 14, 2022
                              Report
                              Copy

                              Address: Badarpur Border, Delhi

                              Badarpur toll plaza is grossly mismanaged. Everyday there are huge lines of cars since their card readers are not functioning properly hence they ask cars to reverse and approach again and again.
                              Further they are not applying the return discount for cars crossing over on same day.
                              Recent transactions where I was personally overcharged and had to ask for refund.
                              ID - 771639989845048675047P on 22/12/2021
                              ID -[protected]aP on 23/09/2021
                              request you to please take action against toll operator so that queues can be avoided on an automated toll gate.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                P
                                Pratik nsk-mmb
                                Feb 14, 2022
                                Report
                                Copy

                                NHAI working appreciable work.
                                My complaint is regarding excess speed breaker provided at Kasara Ghat on south bound (direction towards mumbai). I usually travel Nashik-Mumbai. Earlier time required to reach Thane from Nashik was 2-2.30 hours. Recently too many speed breakers provided by you which resulting in delay of half an hour and more. Also due to many speed breakers, health issues like back pain, neck pain, shoulder pain, etc. increasing. 3-4 speed breakers at critical points are sufficient. No need to provide more than it. You just need to work out these 3-4 critical points.
                                Hon. High court given judgement regarding restrictions on speed breaker as it increases back pain issues.
                                It is therefore requested to minimise speed breakers at Kasara Ghat south bound and not to provide any other speed breakers on highway please.
                                Hoping you are going to resolve my complaint at earliest without fail.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  N
                                  Nikhil Agarwal_1982
                                  Feb 14, 2022
                                  Report
                                  Copy

                                  Twice toll has been deducted by NHAI on[protected] while travelling from Bhagan to Dasna on Eastern peripheral Expressway. Toll has been deducted at both entry and exit against vehicle No. UP16BV 0439. O

                                  Order ID at Dasna Toll:[protected] Inr 90 /-

                                  Order ID at Bhagan Toll:[protected] Inr 75/-
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Skvj
                                    from Tirunelveli, Tamil Nadu
                                    Feb 13, 2022
                                    Report
                                    Copy

                                    Address: Nanguneri

                                    Park plus fastag agent saling IDFC fastag for 500rs above company allocated price real price of fastag is 100rs but if ask about this issues to toll plaza staff they are not responding about my complaint then retail of park plus agent is using bad word to customer RETAILER NAME : PONRAJ (NANGUNERI TOLL PLAZA, TIRUNELVELI DISTRICT, TAMILNADU)
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      M
                                      Mohsin.mks
                                      Feb 13, 2022
                                      Report
                                      Copy

                                      Dear team,

                                      At toll gate my car was crossed as exception but after that amount has been deducted from my Fastag. Kindly refund the same.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        N
                                        Nitish bangrwa
                                        from Bikaner, Rajasthan
                                        Feb 13, 2022
                                        Report
                                        Copy

                                        Sir, salasar toll plaza between bikaner to gajner is not providing fast tag at yoll plaza.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          APCPDCL
                                          1.9
                                          (182)
                                          Delhi Development Authority [DDA]
                                          1.1
                                          (1825)
                                          Tamil Nadu Electricity Board [TNEB]
                                          1
                                          (6284)